Évaluations des clients Kenny Road Market

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Kenny Road Market

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Mohammad M. le

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have frequent maintenance!

Angela C. le

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The vehicle broke down at the storage unit where we picked up our furniture. It was 17 degrees and snowing. We were stranded for about an hour from initial contact with roadside assistance. I think the alternator needs to be replaced in this van. It was an unpleasant experience being stranded in the cold.

craig S. le

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Counter service was abrupt

Jose H. le

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Excellent service, fast and easy. No waiting times in my case. Excellent communications also from the UHaul responsible to make sure everything was aligned fine before my pickup time. Also gave good hints and tips at the pickup moment. I fully recommend this place if you plan on renting a UHaul truck.

Paul C. le

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Le client n'a pas laissé de commentaire.

KELLY M. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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My check in guy John Wenner did a great job no issues there. The back of the truck was not swept out and I had to do it before I could load my daughters furniture for the move. That would be the only issue is make sure the cargo area is swept out after each use. Other than that I enjoyed my experience with this location.

Linda W. le

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Le client n'a pas laissé de commentaire.

Cherbens A. le

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It was a pleasure renting from the attendant I had Tuesday night... he was extremely helpful and even offered to wait after 10 for me to return rental if I wanted it off my hands! Thank you for hiring such a great guy I wish I got his name but u should be able to track him down!

Abraham D. le

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Le client n'a pas laissé de commentaire.

SCOTT C. le

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Le client n'a pas laissé de commentaire.

Jeffie M. le

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Some confusion after pick up someone canceled my reservation making location send out an urgent call back . Then had to re-ring everything

SCOTT W. le

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Le client n'a pas laissé de commentaire.

Teresa G. le

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Le client n'a pas laissé de commentaire.

Sandra W. le

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I rented a van for 1 hour, 20 miles, and 2 miles each way for gas. 24 miles total plus insurance 10 more dollars. $50 for 1 hour. Seems high.Maybe consider $19.95, 1st 25 miles free.

Carl K. le

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Le client n'a pas laissé de commentaire.

lora C. le

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Easy in easy out

Marla S. le

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Le client n'a pas laissé de commentaire.

Jeff V. le

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Le client n'a pas laissé de commentaire.

Ronald R. le

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Nothing. I The operation is great as it is, don’t change a thing.

Marilyn C. le

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Le client n'a pas laissé de commentaire.

Patrick S. le

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It was a bit difficult to park in the correct location after return--there was a van parked in two spots in the location our truck was parked in when we picked it up, and also there was a dumpster facing that spot that made it impossible to back in to the space closed to the alley in such a large truck. We ended up parking next to another large truck along the fence.

Venkatesh P. le

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I dont remember the name of the guy whom I spoke to. But he is really awesome and smart. He knows what he s doing and explained everything in detail without even asking. Best regaeds

Peter C. le

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Le client n'a pas laissé de commentaire.

WADE B. le

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Lady was very friendly and efficient!

Jadae B. le

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They over charged my card and told me call corporate

Susan J. le

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Le client n'a pas laissé de commentaire.

Muharrem U. le

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-I could not find the entrance. There were U-Haul poster on the windows but I did not know that it is in the supermarket! -The truck was dirty, I hardly ever find a clean space in the panel to put my mobile phone for navigation. -The accumulator had died after the second engine start. It took me one hour to start the engine after finding cables and a charger!!!!!!!!

Nancy D. le

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The staff was very helpful and answered all my questions. They made the move a lot easier

Zack D. le

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Le client n'a pas laissé de commentaire.

Chaleah W. le

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The guy who closed tonight (October 1st) was absolutely rude to me for no reason. He was talking to fast and I asked him to repeat himself and he got smart because he has to REPEAT himself . I told him he needs to work on his customers services and he told me “next time” I will never do business here again and I will not be recommending this location to no one .

Christine R. le

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When I picked up the rental van, the man who took care of me was impatient and rude. I asked a question and his first comment was, "Did you read the instructions?" When I said that I did but that it didn't answer my question, he repeated the information. It took me a third time to ask the question - which was simply "Does the truck come with a full tank of gas?"

Thomas M. le

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Le client n'a pas laissé de commentaire.

Sheila H. le

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Good customer service from J and J. Thank you.

Deborah V. le

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Le client n'a pas laissé de commentaire.

Dan I. le

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Very friendly and knowledgeable. Great experience, would use again.

Renea L. le

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Le client n'a pas laissé de commentaire.

Lynda H. le

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Have the man at the desk provide better customer service and less sarcasm.

Linda S. le

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Easy peasy. Super friendly, handled quickly and efficiently and return was a breeze as well. Wish all my appointments and reservations were as easy!

Richard N. le

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This was the best explanation of what I need to do for a rental that I've ever gotten. He was clear on the gas, insurance and mileage requirements, handwrote on the receipt what I needed to do, and made it brief.

Frank M. le

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Le client n'a pas laissé de commentaire.

Thomas A. le

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Vehicle was great, people were great. No hassle. Not sure about the need for CDW insurance (I took it....think about it)

Keri C. le

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Great service! Staff was super friendly and helpful. Rent your U-haul from here!!!

Shonta C. le

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Le client n'a pas laissé de commentaire.

Sabrina T. le

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Le client n'a pas laissé de commentaire.

Brian H. le

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Le client n'a pas laissé de commentaire.

Sherry S. le

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Check in with reservation and check out were quick and easy. New cargo van was appreciated and satisfied our need for space.

Greg K. le

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Le client n'a pas laissé de commentaire.

Tiffany M. le

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Le client n'a pas laissé de commentaire.

Ashley R. le

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While returning our truck dealt with two of the rudest people I’ve ever encountered. Disgusted at this level of service. It is not my fault things aren’t explained properly. Tried to accuse us of not reporting correct mileage although we had photos. Absolutely terrible

Kevin G. le

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Gotta say, after a long day of moving stuff... having Death Metal blaring in the market was pretty rough. Not exaggerating there.... loud angry yelling death metal. Sheesh.

Ali A. le

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Le client n'a pas laissé de commentaire.

Amber S. le

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Very nice staff. They were having some serious issues with the U-Haul website when I went to pick my truck up, but they handled it very well and got me the keys as soon as they could.

Mary K. le

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Le client n'a pas laissé de commentaire.

Samuel M. le

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Le client n'a pas laissé de commentaire.

Mike A. le

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Le client n'a pas laissé de commentaire.

Monica O. le

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Le client n'a pas laissé de commentaire.

rita R. le

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Le client n'a pas laissé de commentaire.

Jason W. le

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Everything went well, so nothing.

Jordan L. le

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Sorry I cannot provide a good review. Normally I have a great experience with U-Haul, but with the absolute chaos that was created by renting an appliance dolly was just unfathomable. I was told multiple stories and in the end it was resolved but when moving into my first house, I don’t have 2-3 hours to deal with a $12 dolly. I appreciate the scheduling departments efforts still. The drop off location also ended up okay too! Thanks

Catherine W. le

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Fast friendly service, new clean van, easy drop off.. we’ll definitely use this location again!

Olivia W. le

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Le client n'a pas laissé de commentaire.

Keith G. le

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No problems & no complaints. Nice truck & fast and friendly service

Marni H. le

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Le client n'a pas laissé de commentaire.

Zachery B. le

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Truck was not up to code for driving. The clerk was very vague and said that it should be filled with gas but when I got it it was empty and I was charged for a a full tank of 140$ and a 30$ service fee. I would say this “uhaul” needs shut down for poor management and saying that they, “never check the trucks”

Stephanie M. le

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Larger trucks need to have maintenance performed. The truck I drove briefly had a bad transmission problem.

robert A. le

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good friendly greeting when making reservation and also when picking up the unit. Truck proformed very well. Check out was quick and thanked for using their service

John S. le

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Great experience! Kenny road market u haul is the best!

Brian A. le

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Le client n'a pas laissé de commentaire.

HANNAH S. le

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Le client n'a pas laissé de commentaire.

Kevin T. le

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Le client n'a pas laissé de commentaire.

Jodi T. le

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Don’t double book. The employee told me 9 to 9, I told him I would be in around 9:30. When I arrived, he said 10. I said no You told me 9 and I told you I would be in at 9:30. Then he said people were late returning van and I could go to another location. I said no. Van finally returned. I complained upon returning van and employee said I was booked for 10. I said you are lying and know very well our conversation. He lied, may have plugged it in for 10. Very dissatisfied.

Deanna C. le

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Le client n'a pas laissé de commentaire.

William C. le

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Thanks!

Steven S. le

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The truck was in awful condition. It was dirty and smelled of cigarettes. There was pre-existing damage that hadn’t been documented. Driving the truck was extremely difficult. It was way out of alignment.

Carroll C. le

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Le client n'a pas laissé de commentaire.

Evelyn R. le

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Le client n'a pas laissé de commentaire.

Don B. le

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Le client n'a pas laissé de commentaire.

FREDERICK H Y. le

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Le client n'a pas laissé de commentaire.

Kassia R. le

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We had an absolutely AWFUL experience at this location!! We are NEVER using this location EVER again, and wouldn’t recommend this location to ANYONE! Both individuals we encountered during this process were rude and lied to us about the charges we had for our reservation, and were hostile to us for no apparent reason. We made our original reservation online, and then our location was switched to the Kenny Rd location. During the initial key and truck pickup, the individual at the counter was rude and hostile, and tried to say we had selected the instance option when we explicitly said we did not want it and did not select it online. He LIED and said we had already requested it, and after we said no, he STILL put the charge (of about $30) on our reservation. After finishing our move, we returned the truck nicely swept and returned the key to a different individual at this same Kenny Rd location. We politely mentioned the issue with the additional charge, and were met again with hostility and argumentation. We absolutely DID NOT raise our voices or try to seem intimidating, and were met with silence and typing on the computer. Then, this individual quickly told us the updated price, and then, he took the confirmation paper and the gas receipt and CRUMPLED it up in our faces, then THREW it at us!! It landed in a trash can and we had to dig it out of the trash can and then exit the store. This was honestly a TERRIBLE experience, and no one should ever go to this location. We seriously did absolutely NOTHING to deserve this treatment, and it happened twice with two different employees! After this horrible, demeaning experience, we won’t EVER be renting from Uhaul ever again, and will be warning everyone we know about how awful this location’s service was on our moving day.

Olga Z. le

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Le client n'a pas laissé de commentaire.

George T. le

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Overall an outstanding professional service. The two hiccups that was encountered was there were no uhaul sign advertisements, and they had a limited selection of vehicles. The uhaul location is beside kenny road market and a pretty good pizza place called cousin vinnys pizza. Even though there was no uhaul signs, a representative was at the front door waiting for me. The uhual site is not assigned pickups. Got a ford transit instead, and it was good to go. In respect to the negative comments. These are probably from people who waited to the last minute to reserve their rental. Best advice i can give. Call ahead and ask for thier location in advance, so there is no surprises.

Deanna C. le

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This is my third time renting from this location. I’m please with the staff and convenience of the location.

Kathleen L. le

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Le client n'a pas laissé de commentaire.

Jason W. le

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Customer service was friendly and helpful. I don’t know what bad moments happened to some individuals who wrote bad reviews for this location, but both guys at pickup and drop off were perfect.

John H. le

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Le client n'a pas laissé de commentaire.

James W. le

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Le client n'a pas laissé de commentaire.

Sheryl S. le

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Le client n'a pas laissé de commentaire.

Zuraunte L. le

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Le client n'a pas laissé de commentaire.

Christine H. le

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Le client n'a pas laissé de commentaire.

Jin O. le

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There is a vibration in the steering wheel.

RACHEL C. le

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Le client n'a pas laissé de commentaire.

Robert Z. le

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Truck was horrible but did its job. Expectations are kept low for U-Haul equipment regardless. Staff at Kenny Rd Market was excellent (as is the beer selection).

Kyujung V. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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Guys inside were friendly and very quick.

Christopher T. le

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Le client n'a pas laissé de commentaire.

Sheryl B. le

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Le client n'a pas laissé de commentaire.

Rebecca C. le

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The back of the truck was filthy with boards, trash and plain old dirty. Of course, I didn't know this until I started packing it. The first truck I rented wouldn't start. They rented me another and it wouldn't start halfway through the move. It finally did start and I didn't want to turn it off until I returned it. This was very inconvenient and changed how I was able to complete my move. The service was flippant, uncaring, and cocky. No regard for how my experience was with the U-Haul truck. I will NEVER patronize this particular U-Haul center again. I have rented many U-Haul trucks and always got a clean truck that actually ran. This was negligence on the part of the Kenny Market U-Haul. And they were such jerks about everything!

Sylvia K. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Le client n'a pas laissé de commentaire.