Customer Reviews for Ken's Repair & Sales
(U-Haul Neighborhood Dealer)

353 évaluations

15415 St Francis Blvd   Anoka, MN 55303

(612) 326-6971

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(612) 326-6971

15415 St Francis Blvd
Anoka, MN 55303

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Ash 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill Tosca 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mel Melchizedek 
Évaluation :
2

There was no clear direction on what to do upon the return. In addition, there was no one to help with the loading and unloading of the trailer.

Kathy Kelvie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett Myhre 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheri Horton 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shawn Maxey 
Évaluation :
5

I was unable to enter the facility or interact with anyone. It was not clear where to park, but the key drop was obvious.

MARTIN HALOM 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon Swanson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEE STENSETH 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRYAN THOMAS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE PEARSON 
Évaluation :
4

The latch on the roll-up door was only connected by one rivet. Should be four holding it in place. Otherwise, the trailer was clean and the team at Ken's Repair was very nice and helpful.

Peter Urban 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Severin Chmielewski 
Évaluation :
4

Selected an online pick up but it wasn't an option at this site... would have been nice to have been notified about that. The site where I picked up the keys could have had more signage

Mitch Loch 
Évaluation :
2

Le client n'a pas laissé de commentaire.

kelly dokken 
Évaluation :
4

Ken's was easy in and easy out - No waiting in line for otheres to pick-up there truck/trailer. My trailer was ready and waiting for me. it was also clean. The gentleman that helped me also hooked the trailer to my truck. Over-all it was a great experience

Ron Segraves 
Évaluation :
2

The online remote pickup system did not work amd I had to call and wait on hold-not user friendly!!

John Retka 
Évaluation :
2

Truck should be cleaned, fuel tank should be full not just over 3/4 of a tank. The location should move the trucks out of the sand so it's easier to get in and out of the parking spots

Cassie OLeary 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris Everson 
Évaluation :
2

The app wasn't working. I called customer service they said they would call me back in 25 minutes. It took over an hour. We wasted over 1 1/2 trying to get the vehicle

Kyle Howell 
Évaluation :
5

Easy check-in, friendly staff - I will be back for sure.

Troy Heifort 
Évaluation :
5

Amazing service by Blake! Professional, patient and extremely friendly and helpful. If you're going to rent a truck do it here!!!

Thomas Stenvig 
Évaluation :
4

The customer service was excellent, the guy behind the counter conscientious and attentive. I'd go back.

Michael Calva 
Évaluation :
4

Mike was really nice and professional. The place is kind of hidden and easily missed. It was not Mike's fault that I was sent there. I really have to go far out for a pick up. I was not happy with u-haul for sending me there. I would think twice about using U-haul again.

Hai Nguyen 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rob Ouverson 
Évaluation :
3

My truck needs to be returned at 9 AM. And this location didn’t open until 10 AM. When I arrive there was a German Shepherd on the property she never tried to come at me but she was very vocal the entire time I was there trying to figure out where to park the truck and where to return the key.

Cyrina Orozco 
Évaluation :
2

Have equipment in the truck that the customer paid for. Also, keep the 80lbs German Shepard on a leash

Wilder Morey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Williams 
Évaluation :
4

Drop off was easy and no issues.

gary mccarney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Stalberger 
Évaluation :
4

The Coon Rapids team were very helpful and speedy. Really appreciated their service and recommend them to anyone.

Karen FRIESEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Christensen 
Évaluation :
1

Truck was covered in snow including the windshield and hood, so had to clean it off myself without an ice scraper or brush. When returning the truck, there was a large German Sheppard dog loose in the lot that was barking continuously and came near as I put the keys in the return drop off box. The dog didn't attack, but very intimidating for some people likely. Overall condition of the lot and grounds was very dilapidate and sketchy looking. Won't rent from them again or recommend to anyone else, and I usually don't leave feedback good or bad.

STANLEY SHINKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Frankfurth 
Évaluation :
5

Ken was the best. He located a trailer for me and keeper me updated as to its expected availability. Far better treatment than I had been experiencing with the Blaine location.

John Tonsager 
Évaluation :
5

Was disappointed that when we arrived there was no dolly in the truck and no moving blankets that were supposed to be provided.

Tina Mistelske 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ERIC JOHNSON 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DAVID HEIER 
Évaluation :
5

Thank you for helping me hook up the trailer. Much appreciated

LILA MOE 
Évaluation :
5

Great job

Adam Gniewek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM EGEBERG 
Évaluation :
3

Had to call customer service because had trouble with location configuration on my iPhone. She walked me through the steps and was able to return truck using my iPhone. Without her help it would have been impossible to return, since the location I returned it to had no one there.

Isai Rodriguez 
Évaluation :
5

Easy and smooth transaction that could have been stressful but was perfect. Merci.

Jennifer Reese 
Évaluation :
5

Awesome guys. Really helped me out!

TIMOTHY CHARFAUROS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN NYLUND 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Faue 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Buerkle 
Évaluation :
4

The large dog barking and running out toward us as we walked up was a bit disconcerting, but thankfully we are not afraid of dogs. I have a good friend who is, and she would have had a heart attack! Otherwise, we appreciate you working to track down the trailer that had not yet been returned, so that we could come back and get it rented.

JENNIFER BRAY 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANGELA KIMBLE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve monthony 
Évaluation :
5

Again the system gave inaccurate information!

steve monthony 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Diez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell Leibold 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN MORRISON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Flantz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JANELLE TRYMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN SEIBERT 
Évaluation :
1

They have aggressive dogs and it’s not safe I wouldn’t recommend anyone thanks .

mohamed Abdirahman 
Évaluation :
2

Make the area around where to back the trailer in when returning it easier to access. There was a longer trailer beside it and we accidentally hit it with the side mirror on our truck and broke the mirror. Our fault but it could have been easier.

Dane Weber 
Évaluation :
4

Several people there to help, and plenty of room to maneuver a trailer.

Gordon Simons 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN JAMES 
Évaluation :
1

The guy overcharged me $200 just because I am a girl i'm pretty sure. I told him I just needed it for 1 day and he charged me $260 which is not the correct fee

CARLI DANIELLE ONGIE 
Évaluation :
3

Kind of hard to find without the big uhaul trucks parked in the back

Danielle Theeuwen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA MILLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne Almendinger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY WATSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVE ANDERSON 
Évaluation :
5

Drop off at Ken’s Repair & Sales went smooth.

James Kottke 
Évaluation :
1

After being told yet again our location was moving, this time due to our original drop off being closed, we headed to Ken's. Didn't think we were in the correct place because it looks like something out of the Walking Dead, abandoned and run down. Even though we were well within the posted open hours, the place was closed...which we found extremely annoying considering that why they moved our drop off location in the first place! So we tried to return it online, but the website wouldn't work to accept my phone location. We were ready to just leave the truck on the side of the road and give up when we saw a horse walk by. Yes, a horse. So we followed the horse and he led us to a gentleman who said he could take the key from us. We were given no receipt or acknowledgment that our truck was returned. But at that point we were tired, annoyed, and quite frankly a bit freaked out with the location so we just gave him the key and got the heck out of there. Finally got a receipt emailed to me and I'm being charged an additional 53 dollars and I cannot get anyone to tell me what its for. Very frustrated with our whole uhaul experience.

Paul Herreraross 
Évaluation :
5

make sure your lights work and have covers

Walter Prozinski 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Troy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandy Roden-dick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy Lysne 
Évaluation :
1

You need to look at the location. Uhaul should be embarrassed to allow there name be visible on this property or connected to this location. It's a complete trash pit, the renter did not help locate the trailer on his yard or assist to hook up or maintain the tow trailer.

Lars Brosdahl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Anderson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD DAHLSTROM 
Évaluation :
5

Everything went really well and my move couldn't have happened if everything hadn't lined up as well as it did!!

David McDowell 
Évaluation :
2

I had ordered some furniture moving pads. Requested them upon arrival. Did not receive them. Now seeing I'm still getting charged for something I did not recieve is completely unacceptable.

Clarence Callison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Selleck 
Évaluation :
4

Le client n'a pas laissé de commentaire.

judith hagen 
Évaluation :
3

Site was troubling but once we figured out that we were at the right location the people were friendly and helpful.

Debra Geis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen Heffron 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Nelson 
Évaluation :
3

Looked like a junk yard. Hard to tell if I was in the right place. Nice people though.

Andrew Bible 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jonathan Manke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Whalen 
Évaluation :
5

Very friendly and helpful. Would recommend this place. Willing to work with you for pick up and drop off times.

Gerald Ladwig 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie santa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Gandrud 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jason Marvel 
Évaluation :
5

It went as smoothly as possible so no recommendations on my end.

RYAN SIMONSMDIER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC GROEBNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Murphy 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jennifer manty 
Évaluation :
4

Communication was not the best. Picked up here instead of original reservation site due to availability. Supposed to get double miles and extra days if I returned to same site, but then got an email to take to different site even though pickup site indicated to return it there. Also got charged for too many extra miles because they did not honor the double miles offer. Had to file a dispute claim and email a supervisor to clear up the over charge. Got emails indicating it would be turned in for collection if not paid right away..... Went to original reservation site to clear up and they could not do anything since I picked the truck up at another site per UHaul. Communication should have been a lot better, but the truck was very good and worked well.

Robert Christensen 
Évaluation :
3

did not go over truck for damages or milage

Lori Simmons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darryl tuttle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

seth robins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Trembath 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page