Customer Reviews for Ken's Service Station Inc
(Concessionnaire U-Haul dans le voisinage)

784 évaluations

2231 Rte 208   Montgomery, NY 12549

(845) 457-1632

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(845) 457-1632

2231 Rte 208
Montgomery, NY 12549

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

The equipment was just fine with minor damage, and the initial rental was smooth. However I only rented the trailer for 4 hours and after returning it within 2 hrs, the office was closed for the day. I returned trailer to the spot that I took it from and called it a day. Two days later received a bill for a 2 day rental because they didn't check it in until Monday morning. I called the office and they reluctantly agreed that I was charged double and began refund. All my email receipts show corrected billing, however instead of refunding me the double bill I was charged again. So 1 week later it isn't resolved and I've been charged for 4 days of a 2 hour rental. I'm going to the shop today, but overall this place is not worth the headache of poor billing.

MICHAELS M. 
Évaluation :
5

Overall a good experience I'll rent again

KENNETHW K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARYD G. 
Évaluation :
5

I haven't been sent a breakdown on the bill yet

STEPHENV O. 
Évaluation :
1

I arrived at 8:50am for my 9:00am rental, and I didn't get helped until 9:30am. The woman who was the only one able to process my rental walked in extremely late and did not apologize for the amount time I waited. Really poor experience with the staff overall.

Victor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRITTANYM G. 
Évaluation :
3

The staff and owner of Kens are helpful, but the truck was not. It's tires were bald and the driver door didn't shut. When I tried to back on a flat, level grass lawn the rear tires almost immediately starting spinning and I ended up having to pay Kens towing $271 to pull it off the lawn. I don't know if I will use U-Haul for a bigger move next week. At this point I am really pretty angry

JEANM M. 
Évaluation :
5

Pleasant and happy service will continue to use them for my needs

CIROETTORE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANANTONIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIGJ F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCISCO O. 
Évaluation :
4

Great location and he diagnosed inoperable trailer lights for a nominal fee. I am thankful.

Ed K. 
Évaluation :
5

Other than sending someone along to do the heavy lifting, not much. The vehicle was reading when they said it would be. And there were no surprises when returning vehicle Will do business here again.

DONALDG G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGERKENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND JR H. 
Évaluation :
3

I was supposed to get 12 blankets. They could only provide 8. when I started loading the blankets were not in the truck. Had to run to another closer location to pick up blankets

CYNTHIAA E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
1

I was given a truck with 3/4 tank of fuel, drove 13 miles and put gas in before returning it, was told I returned the truck with an empty tank of gas, was charged $106,88 for gas to fill tank and $30 for a fill up fee, I contacted them, was told I would get a call back, nobody called me back, received an email the next day that I was getting a refund of $136.88, not only did I not get the refund yet, there is an additional charge in the amount of $129,8 on my credit card from them. So that is a total of $266,68 charged to my card that should not have been. Very poor customer service

PATRICIAL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISDEWITT D. 
Évaluation :
3

I rent Uhaul cargo vans a couple of times a month for business purposes. For the second time I was not able to pick up the vehicle at the time I reserved it for (28th Sep 21 & 16th Oct 21). I would not recommend to pick up under the 24/7 truck share method. In terms of cleanliness of the vehicles, when I picked up the cargo van on the 29th after the mess up on the 28th, it had 2 bottles of urine, one in the cabin and one in the cargo area, it was disgusting. I had to disinfect the whole van for it to be comfortably used. The second time on the 16th Oct, the lock box was empty, NO KEY!!. I ended up having to use a 10 foot truck which was a different price range, my usual cost for the cargo van with 200 extended miles cost me approximately $150 to $175 per day, whereas due to this mess up by the agent which was no fault of mine, I ended up paying over $245. The truck was DIRTY and smelly, I spent over 45mins just cleaning the truck to be able to travel 200 miles comfortably. The seat covers were about to fall off and the check engine light was on for most of my ride which disappeared along the way. I have photographic proof for everything I am stating here.

Dammint S. 
Évaluation :
5

Rien

Karen A. 
Évaluation :
5

All good!

John G. 
Évaluation :
5

As far as Ken's goes, nothing that I can see needs improvement. I got a nice clean low mileage pick up. I got my yard cleaned up from construction debris and my driveway and garage from my move the end of July. Thank You!

ROBERTTHOMAS JR L. 
Évaluation :
5

There were two bottles of urine in the cargo van, one by the passenger seat, one in the cargo area. The floor of the cargo compartment was not cleaned.

DAMMINT S. 
Évaluation :
5

Everything went smoothly, would recommend.

PAULC T. 
Évaluation :
4

Thank you for another great repeat performance.

DEBRALEE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND JR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTINO G. 
Évaluation :
1

Poor service and a "could care less" attitude. Tried to upload Dr Lic on website and per text uhaul sent. Neither worked. The counter person seemed agitated that she had to do it. Never went over the contract just shoved two forms to me and said sign here.... Well when I reserved the truck I waived the insurance, however the rep charged me for it and said their was nothing she could do... Will not use this location again... .

Jim T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALLF M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

First class service ..

THOMASA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNF L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOGDAN B. 
Évaluation :
2

This location that I picked up from has horrible staff. Very rude people answering the phones. I called to ask how I pick up my truck on a Sunday since they are closed. They told me that I could pick up the truck on Saturday and still keep the truck until Monday with no extra charge. Come to find out they lied. So I had to rush to get my stuff packed in a day earlier with no help from anyone since plans were made for the following day. These woman that I spoke to need a class in customer service and honesty towards clients. I will not be utilizing this location in the future or recommend anyone to utilize this location.

WENDYJ H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELW C. 
Évaluation :
5

To rent was very fast, infact they took care of me at closing time on Saturday, which was great, because you know everyone likes to go home especially after a full week of work. When I returned the vehicle they were very busy but got me checked out immediately. They are customer orientated. Will recommend them. Thanks...

FRED D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYDNEYANNE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND JR H. 
Évaluation :
5

Fantastic experience, they went above and beyond… I'm very grateful for the staff and van…

HOWARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOISE R. 
Évaluation :
5

Great to work with!!!

JEFFREYMICHAEL P. 
Évaluation :
4

I made my original reservation a week in advance at the Middletown facility and when I arrived to pick it up, I was advised they did not have the trailer I reserved. They said they tried to reach me, but I received no such calls. I was forced to travel to Montgomery NY to acquire the trailer I needed. Very poor marks for Middletown.

JAMESGEORGE N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS N. 
Évaluation :
5

Ken's Service Center Uhaul is convenient, personnel are friendly and the Uhaul trucks are always clean. The online return wasn't the easiest user experience but it wasn't horrible either. First time using online return so I am a newbie to the process.,

DOROTHYJ G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIERAELIZABETH W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raven D. 
Évaluation :
2

Location did not prepare the moving vehicle for online pickup. As it was their fault, an attendant had to return to the store to release the vehicle to me. She sat in her car for 10 min (on a hot day) with me sitting outside until she decided she was ready to complete the checkout. The only positive is that I was able to have a truck only an hour late vs. none at all (as I was > 90 miles from home for a one-way rental).

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELORESB F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORECARL N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGERSCOTT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie O. 
Évaluation :
5

They are very professional, clean and courteous

LEROYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHANHENRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNC B. 
Évaluation :
4

Remote location after hours drop off no staff at location

MICHAELJ F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CJ D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMARIR S. 
Évaluation :
4

Very friendly and helpful!

GUYANDREW ROSS D. 
Évaluation :
5

The mobile check in and check out experience was horrible. Website and app are near useless.

JOSEPHT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIROETTORE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tercelino T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DRAPER B. 
Évaluation :
2

Stand off-ish rep.

BRITTANYE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIROETTORE P. 
Évaluation :
5

Friendly people and great equipment.

GUYANDREW ROSS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISAMARIE A. 
Évaluation :
3

Make sure they have the blankets and dolly. It took a half hour to gather the little stuff I rented and even then there was a few items they didn't have.

Stephen R. 
Évaluation :
5

Everything was quickly n efficient..

Wilda H. 
Évaluation :
5

secretary very friendly and helpful both times I used Ken's would recommend using them for uhaul to everyone I know

RICHARDW W. 
Évaluation :
5

🐒

CHARLESAUBREY JR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURO JR R. 
Évaluation :
3

The back door sensor was busted so kept beeping as though it was open the entire time driving.

John S. 
Évaluation :
5

Rien

Carlos V. 
Évaluation :
3

The truck was old and had issues with the the transmission. I was able to accomplish my job but could have been more comfortable, snooth and quiet.

THOMASG V. 
Évaluation :
3

Trailer Jack didn't work,computer to check in didn't work,quite a process to check in

Thomas C. 
Évaluation :
3

The van was very dusty. Definitely not wiped down in a while. I do like the convenience of this place and the attendant was nice.

Herminio N. 
Évaluation :
5

Service was great, easy check in and check out. Definitely will react from this location again.

Mike A. 
Évaluation :
3

Truck box was dirty inside. One of the reverse lights was broken. Representative did not come out to inspect truck when I took it.

DAVIDMARC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam M. 
Évaluation :
5

Excellent service, convenient location, and great vehicle .

diane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
2

I was told to pick up at 7am but it was closed till 8am and the person did not arrive till near 9

Dirsehan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M S. 
Évaluation :
5

Not a thing the service was great!

Perry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
3

Try and find a good deal. Our rental was so expensive that I had to make 2 trips.

DONNA H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shayne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAIVOHILLAR S. 
Évaluation :
1

The lady at the desk is rude and hostile . She literally has no customer service skills and hung up the phone on me . She beds to be fired .

AMANDAADELL F. 
Évaluation :
1

Winter to rent a U-Haul 3 days ago, and was told $19.95, when I returned the van two days later I was charged $100 a day, and I had to deal with a woman with a terrible attitude. Who basically told me that it was it is and that was how that's how they did it there. I tried to point out on the vans that it said $19 a day plus $0,89 a mile and she told me that was U-Haul's policy but that was not Ken's service station policy, when trying to reason with her I got an attitude and a door shut in my face

Arianna P. 
Évaluation :
3

The issue was that I made a reservation for a car carrier on Tuesday 8/18/20 for Wednesday 8/1/20. When I arrived the trailer was not available (why make a reservation?) The gentleman at the desk located a second one close to the original location. It was damaged and could not be rented. The third location was about 30 miles off my route (back and forth). But, since this was my only day off I accepted that one. AT both locations the staff was courteous and professional. I appreciated the diligence in finding a trailer. I also rented a pickup which drove fine, was clean but, definitely a smoker had it before me. If the reserved trailer was available the rating would have been excellent.

JAMESK B. 
Évaluation :
5

Older truck, review mirrors hard to see from - manual movement and limited. Rented applicants equipment and not there upon pick up.

JACINTAM W. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page