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Michael T
Customer Reviews for Kent Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This was indeed the Drop off location. But I wasn't the one who dropped off the equipment. And in typical U-Haul fashion… I cannot submit this review, until I make a selection that does not applicable but was not given that as a choice. Ahhh U-Haul, an endeavor into the area of One Extreme or Another…. A REALLY great experience…or an Incredibly Frustrating experience… in other words I.T people creating this survey, think about it…how can I honesty rate something I did not even experience. Nonetheless, I'm gonna give them an "Average". Too bad, they might've been stellar, just the Canton location.
Kenneth SExcellent service. Will seek out this location when I need a uhaul from now on.
Charles GThey were very helpful in every way thank you
Tim CMaybe a few furniture pads with rental
Ian SNothing !
Debra RS.O.
Jannessa J5 stars excellent service !
RODNEY BDome light inside cab didn’t work making it hard to get familiar with instrument panel Cannot see that it is a U-Haul location from the street, Could not get the app to work correctly connection failure.
henry hGreat space. Well priced. There when I needed it.
William T | RéservationClean, secure, well lit, safe, and accessible. This is a high quality storage facility.
Becky C | Expérience généraleWe were very pleased with the storage facility. It was convenient, clean, dry and affordable.
Irma C | Expérience généraleThe employee was very helpful and pleasant to work with.
James TThe young guys that work in this office are really great. They go the extra mile to help.
Angela R | Expérience généraleMy apology’s
Brian C | Expérience généraleWe liked the self service option. However, we needed an appliance dolly, paid for it but there was not one in the truck. We had to call and then go and pick one up at another location, which was fine. But we needed it when we picked up the fridge.
Todd PI was very impressed with the storage facility at Kent Storage. From the very first move in date to the last the facility personnel were very friendly and helpful. I would definitely recommend this facility to anyone in the Kent area looking for a safe and secure storage location.
Vester S | Expérience généraleAmazing staff and owner!!!! We will always come back !!! THANK YOU!!!!
Jennifer B | Expérience généraleMake the mobile drop off process smoother. Able to log back into the process if the internet cuts out
Kamya LIt was difficult to find being located and tucked away. There was a small sign but could use a bigger signifier that it is back there. Many other places to turn into and get lost. I had a wonderful experience and thank you all very much
David SExcellent customer service,
Kathy T | Expérience généraleMy only real issues were not having access after 7pm. It was not a problem so much during winter months but it did create a problem when trying to move out. Also, the fact that there is only one dumpster for the entire facility and it is VERY small is ridiculous. There should either be a couple more dumpsters throughout the facility or a much larger dumpster. Other than that, I had no issues.
patrica h | Expérience généralePut some suspension on the motor cycle trailers.
David KKent location was fine. We wasted lots of time trying to get keys at the Ravenna location which we originally booked remotely since they werent open on Sunday.
Janice RThe guy who helped us was very good
Dan MThis was the most pleasant U-Haul experience I have had. I didn't have to wait in line, the associate was very pleasant and helpful, and the truck was perfect for my needs. I plan to use this location again, even if the truck ends up being bigger than I need.
Kristie EGreg Horning was extremely helpful /cheerful and professional. Site was clean and will be maintained.
Miklos GGreat service from Andrew. I will recommend this location to friends.
Jason TThe entire process was very quick and efficient. The facility was clean, organized, and staffed with a very friendly individual.
sandra AI was satisfied and happy with the time I rented the unit. Everything was clean and I felt safe when visiting the rental property. Merci
Marilyn B | Expérience généraleThank you for all your help
Douglas BWonderful customer service!
Jacqueline FThe folks at Kent Storage were polite, professional, and the location was meticulously maintained.
Chad GPeople next to the one storage unit I rented had their big Rottweiler and was allowing it to poop and pee all over in the parking lot and up the walls of the unit. It even tried peeing on some of my stuff I had sitting outside while going through things. They had cockroaches as well and their unit was full of trash! They seemed to hang out there frequently. Multiple times I tried to go there to go through stuff and these people would be there in the way and it smelled horrible of animal urine and feces. I eventually had to ask for another unit that ended up being more expensive due to these dirty people. Gave Greg notice of moving out and the week I moved out his dumpster was full and being a good customer, I didn't want to set trash outside of the dumpster like he asked me not to do so, I left a few things in the unit stacked neatly. I paid for a unit that included dumpster access and I couldn't take the trash with me so he manually charged a card not belonging to me (a friend helped me out with two payments and he saved the card information obviously) without authorization. The unit was also supposed to included electricity and it never worked the whole time I rented it until the last couple weeks if that. Paid over $200 a month for a unit that was not climate controlled and had no working electricity. The owner, Greg, kept saying I just didn't know how to use the light switches then after almost a year of renting this unit says, "Oh I forgot I had the breakers switched off" because he decided he wanted to start charging more for the units that had electricity. The hours are ridiculously inconvenient. It made it hard to go do anything because the gates locked early and there was no pin or anything to get in after hours. I was trying to get some things sold but it was difficult because by the time people would be off work and able to get it, the gates would be locked. Plus it would be dark and the unit that was supposed to have electricity didn't and the lighting outside the units was good for nothing but attracting bugs. This place is a joke and I highly DO NOT recommend. Over priced, inconvenient, trashy people aaaand let's not forget Greg charges other people's cards without authorization by keeping all the card info for any card used at the facility and if he feels like charging extra he will use anyone's card without their permission.
David C | Expérience généralethe person that checked us in was so nice!!!! explained everything & helped us any way we needed!! much appreciated to this man!!
Thomas LExellent service. Very frendly and helpful.
Raymond GIt was quick and easy to get in and out thank you so much!
Jennifer AI have had to rent a truck 4 times this week and all have been easy and excellent. The trucks are exactly what we have needed and the team at Kent Storage is prompt, courteous, and professional. Can't ask for more!
JONATHAN RSmall parking lot. No visible uhaul sign from street, passed it a few times then couldn’t figure out where to park after your drop off
Melanie WOur truck was frozen shut, specifically the loading dock which is the most important part! Postponed us about an hour trying to get it opened. Thankfully customer service was helpful and we were able extend our time.
Robbie SGreg is amazing!! So thankful for all his help!
Katelyn A | Expérience généraleThe manager at my drop off location in Cincinnati ohio - Walnut Hills was mean and nasty and she even hung up on me if it wasn't for your customer service personnel that helped me, I would never use this company again. Again it was the drop off location listed on my contract and not where I actually dropped off the truck.
Marko SUnits were spacious and clean. Prices were very reasonable. Staff were very accommodating, polite and friendly. If we were to remain in this area, we would definitely use this facility again.
Gail B | Expérience généraleJackson was very good and professional
Jeffrey LThe guy at the front desk is kinda beautiful
Sylvia JGreat costumer service at this location. Merci.
YOUSSEF MI had issues loading the pictures for the mileage and gas.
Jessica BBrake fluid totally empty when I got home with the trailer. Had to fill it ...
James GPersonnel met me outside soon as I pull up. Leaving truck was seamless.
Jeffrey BCheck the gas and equipment
Omar AWas just a drop off location on a Sunday so no personnel was there. It was a little hard to find a place to park the truck since there was a fair amount already there.
Brian PGreg at this storage facility was friendly, helpful, and very responsive.
Bill Z | Expérience généralePerfect for our needs! We would definitely come back!
Cathy G | Expérience généraleClean Facility with great customer service. Would recommend this facility for all your storage needs.
Rajan M | Expérience généraleGreat experience all the way around! Kyle was awesome in Kent Ohio where I dropped off the truck! Great job UHAUL!
Derrick OCame right out and helped me in spite of other customers trying to talk over me
Nicole CI can't think of anything. Everything went smoothly.
Jon SDropping off the truck was VERY easy. An employee came right out to greet us and we were on our way in less than five minutes.
Greg AThe gentleman who served me waited after hours for 5 minutes for me to arrive, so I was able to move that day. Grate service!
YOUSSEF MKent Storage should be number one on any person's storage or moving vehicles needs!!!! Greg and his staff go above and beyond making the stress of moving and storing one's belongings as worry and stress fee as possible!!!! Absolutely and definitely would recommend them if you are faced with an upcoming move!!! An absolute 5 out of 5 star experience!!!
Thadeus K | Expérience généraleGreg and Kory were excellent! Very helpful people and the place is managed & run great!
Paul C | Expérience généraleThe staff is always friendly and helpful. In addition to their friendliness, they are extremely efficient. I highly recommend using this facility. I will when I need them again.
Pam M | Expérience généraleGreat people to work with. Nice clean place. Thanks
Robert G | Expérience généraleKent Storage was great and fit all of my needs . Nice friendly staff and a safe environment.
Rachelle M | Expérience généraleGreg was very professional and it was a pleasure doing business with him. I know there was confusion the last couple of weeks, on my part, but he was very patient. I thank you for everything!
PATRICIA R | Expérience généraleI had a great experience storing items here for 8 months, in a 5' x 10' non-temperature controlled unit. When moving out, in October, there were stink bugs living in my non-sealed containers. Nothing was damaged- and the price was great.
Clover Q | Expérience généraleI was very pleased with the helpful, friendly staff. All of my questions were answered, calls were returned promptly, and all my needs were met when I contracted to store my daughter's things for the summer. Excellent service, reasonably priced.
Cherylyn C | Expérience généraleWe were very pleased with the service provided. Especially since we are Internationals, sometimes people tend to take advantage. Not with Kent Storage. Plus the price was so affordable. Thank you Greg and Staff.
Johanna P | Expérience généraleVery professional the 8+ years I rented . Thanks Greg
SHAWN D | Expérience généraleI have kept my things here for the last 5+ years. Greg and staff have been helpful, kind and understanding. I have often traveled and had to call with questions. Staff always assisted and helped me out. I would highly recommend this facility. It was clean, well maintained and safe. Never had an issue. Thanks for all that you've done. I will miss having my stuff here.
VERA H | Expérience généraleVery clean and well maintained units. Le service à la clientèle était génial.
Kristin V | RéservationOur move went smoothly. The facility is easily accessible and clean and the employee assisting us was polite and accommodating.
Sue A | RéservationWe have not moved in yet. Scheduled for 5/15-5/22. However you have been extremely helpful in preparing for the move and look forward to a smooth entrance and relationship with your facility.
Jennifer L | RéservationThe facility is clean and well kept, and the employees are friendly and well informed.
David S | RéservationI always have a great customer satisfaction when i use uhaul..
Janice C | RéservationVery friendly and professional
Douglas P | RéservationCustomer service representative was very helpful. Storage space was clean.
Julia B | RéservationEasy to reserve. Unit is clean and as expected. Easy, quick transaction at facility.
Rachelle B | RéservationEasy to order a unit. Still need one, will be coming back soon. Timing was just wrong.
Mary H | RéservationGreat, efficient service.
Eric T | RéservationThe nicest storage unit I have ever rented from. Would highly recommend. Safe, secure units, with friendly staff, and reasonable rates!
KIM Y | Expérience généraleThank you for the friendly staff and ease in knowing my items were secure.
DIANNA G | Expérience généraleBoth employees I interacted with (the young lady and man over the phone were friendly, helpful and displayed excellent customer service. Merci.
Rebecca H | Expérience généralethe hours made it somewhat inconvenient
Conner W | Expérience généraleThe unit met our needs and was conveniently located.
Don H | Expérience généraleVery easy to use.
Douglas D | Expérience généraleVery easy to rent and vacate. Price was reasonable and there were no hidden fees. I used to manage a storage facility, so I knew what to look for, would highly recommend.
JAMIE R | Expérience généraleEverything went very smoothly. Thank you!
Mari A | Expérience généraleWould highly recommend
JULIE R | Expérience généraleThe hours should be a bit later for college students.
Elizabeth L | Expérience généraleVery helpful and flexible with our daughters move!
CHERIE J | Expérience généraleThis worked great for us. We were able to upgrade to bigger unit when needed and closing out unit when we were done was simple.
KEN M | Expérience généraleVery helpful staff
JENNIFER W | Premières impressionsThe service was great! The storage unit itself was clean, and exactly what was expected. The office area was clean and Greg was friendly and helpful!
ABBEY M | Premières impressionsI did not end up using the facility. I found a closer facility to my home.
Privacy R | Premières impressionsThe Kent Storage staff were very courteous and professional. My storage unit was also very clean. I highly recommend this storage facility.
Privacy R | Premières impressionsI had a very good experience moving in to my storage unit. The staff was helpful and friendly and moving is was quick and easy. All of my questions were answered.
Privacy R | Premières impressionsExcellent service
Privacy R | Premières impressionsExcellent service
Privacy R | Premières impressionsGreat experience. Staff was very friendly and helpful.
Privacy R | Premières impressionsit is very nice,and clean.
Privacy R | Premières impressionsNice location for KSU students
Privacy R | Premières impressions