Customer Reviews for Kent Storage LLC
(U-Haul Neighborhood Dealer)

762 évaluations

1665 E Main St Suite B   Kent, OH 44240

(330) 968-2121

Heures d’ouverture

  • Mon-Sat: 8 am–4:30 pm
  • Dimanche : de 9 h a.m. 12 h p.m.
Heures d'ouverture spéciales
  • 3/31/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(330) 968-2121

1665 E Main St Suite B
Kent, OH 44240

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am–4:30 pm
  • Dimanche : de 9 h a.m. 12 h p.m.
Heures d'ouverture spéciales
  • 3/31/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent service. Will seek out this location when I need a uhaul from now on.

Charles Graham 
Évaluation :
4

They were very helpful in every way thank you

Tim Craft 
Évaluation :
5

Maybe a few furniture pads with rental

Ian Shary 
Évaluation :
5

Nothing !

Debra Ramey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON Laney 
Évaluation :
5

S.O.

Jannessa Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Keillor 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Kren 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon Wade  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashleigh Jennings 
Évaluation :
5

5 stars excellent service !

RODNEY BENNETT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Billock 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Wehry 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Charles Hoskinson 
Évaluation :
2

Dome light inside cab didn’t work making it hard to get familiar with instrument panel Cannot see that it is a U-Haul location from the street, Could not get the app to work correctly connection failure.

henry hobdy 
Évaluation :
5

Great space. Well priced. There when I needed it.

William Twigg  |  Réservation 
Évaluation :
5

Clean, secure, well lit, safe, and accessible. This is a high quality storage facility.

Becky Collier  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold Arjev 
Évaluation :
5

We were very pleased with the storage facility. It was convenient, clean, dry and affordable.

Irma Carr  |  Expérience générale 
Évaluation :
5

The employee was very helpful and pleasant to work with.

James Tinker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZEESHAN ABBASI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Thatcher Jr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi Sollers 
Évaluation :
5

The young guys that work in this office are really great. They go the extra mile to help.

Angela Rosberil  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI MUHLENKAMP 
Évaluation :
5

My apology’s

Brian Carnes  |  Expérience générale 
Évaluation :
4

We liked the self service option. However, we needed an appliance dolly, paid for it but there was not one in the truck. We had to call and then go and pick one up at another location, which was fine. But we needed it when we picked up the fridge.

Todd Poole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Boyd 
Évaluation :
5

I was very impressed with the storage facility at Kent Storage. From the very first move in date to the last the facility personnel were very friendly and helpful. I would definitely recommend this facility to anyone in the Kent area looking for a safe and secure storage location.

Vester Sullivan  |  Expérience générale 
Évaluation :
5

Amazing staff and owner!!!! We will always come back !!! THANK YOU!!!!

Jennifer Bordman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Baringer  |  Expérience générale 
Évaluation :
3

Make the mobile drop off process smoother. Able to log back into the process if the internet cuts out

Kamya Lapsley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael knipp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalin Woods 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky Simmons  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Russell 
Évaluation :
4

It was difficult to find being located and tucked away. There was a small sign but could use a bigger signifier that it is back there. Many other places to turn into and get lost. I had a wonderful experience and thank you all very much

David Schneider 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua James 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tito Amesquita 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karthik Badiganti 
Évaluation :
5

Excellent customer service,

Kathy Tirabassi  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luil Graham 
Évaluation :
4

My only real issues were not having access after 7pm. It was not a problem so much during winter months but it did create a problem when trying to move out. Also, the fact that there is only one dumpster for the entire facility and it is VERY small is ridiculous. There should either be a couple more dumpsters throughout the facility or a much larger dumpster. Other than that, I had no issues.

patrica heath  |  Expérience générale 
Évaluation :
5

Put some suspension on the motor cycle trailers.

David King 
Évaluation :
5

Kent location was fine. We wasted lots of time trying to get keys at the Ravenna location which we originally booked remotely since they werent open on Sunday.

Janice Riffle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Walton 
Évaluation :
5

The guy who helped us was very good

Dan McShane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayasha Coles 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sue Franz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Robinson 
Évaluation :
5

This was the most pleasant U-Haul experience I have had. I didn't have to wait in line, the associate was very pleasant and helpful, and the truck was perfect for my needs. I plan to use this location again, even if the truck ends up being bigger than I need.

Kristie Evans 
Évaluation :
5

Greg Horning was extremely helpful /cheerful and professional. Site was clean and will be maintained.

Miklos Gaspar 
Évaluation :
5

Great service from Andrew. I will recommend this location to friends.

Jason Thompson 
Évaluation :
5

The entire process was very quick and efficient. The facility was clean, organized, and staffed with a very friendly individual.

sandra Anderson 
Évaluation :
5

I was satisfied and happy with the time I rented the unit. Everything was clean and I felt safe when visiting the rental property. Merci

Marilyn Buterbaugh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Mix 
Évaluation :
5

Thank you for all your help

Douglas Barner 
Évaluation :
5

Wonderful customer service!

Jacqueline Fugo 
Évaluation :
5

The folks at Kent Storage were polite, professional, and the location was meticulously maintained.

Chad Groves 
Évaluation :
1

People next to the one storage unit I rented had their big Rottweiler and was allowing it to poop and pee all over in the parking lot and up the walls of the unit. It even tried peeing on some of my stuff I had sitting outside while going through things. They had cockroaches as well and their unit was full of trash! They seemed to hang out there frequently. Multiple times I tried to go there to go through stuff and these people would be there in the way and it smelled horrible of animal urine and feces. I eventually had to ask for another unit that ended up being more expensive due to these dirty people. Gave Greg notice of moving out and the week I moved out his dumpster was full and being a good customer, I didn't want to set trash outside of the dumpster like he asked me not to do so, I left a few things in the unit stacked neatly. I paid for a unit that included dumpster access and I couldn't take the trash with me so he manually charged a card not belonging to me (a friend helped me out with two payments and he saved the card information obviously) without authorization. The unit was also supposed to included electricity and it never worked the whole time I rented it until the last couple weeks if that. Paid over $200 a month for a unit that was not climate controlled and had no working electricity. The owner, Greg, kept saying I just didn't know how to use the light switches then after almost a year of renting this unit says, "Oh I forgot I had the breakers switched off" because he decided he wanted to start charging more for the units that had electricity. The hours are ridiculously inconvenient. It made it hard to go do anything because the gates locked early and there was no pin or anything to get in after hours. I was trying to get some things sold but it was difficult because by the time people would be off work and able to get it, the gates would be locked. Plus it would be dark and the unit that was supposed to have electricity didn't and the lighting outside the units was good for nothing but attracting bugs. This place is a joke and I highly DO NOT recommend. Over priced, inconvenient, trashy people aaaand let's not forget Greg charges other people's cards without authorization by keeping all the card info for any card used at the facility and if he feels like charging extra he will use anyone's card without their permission.

David Cook  |  Expérience générale 
Évaluation :
5

the person that checked us in was so nice!!!! explained everything & helped us any way we needed!! much appreciated to this man!!

Thomas Laser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Baker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan McMurray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Adams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Wilson 
Évaluation :
5

Exellent service. Very frendly and helpful.

Raymond Gibson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy Carlson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Waltz 
Évaluation :
5

It was quick and easy to get in and out thank you so much!

Jennifer Alexander 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina Harris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK ALLEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM URBANSKI 
Évaluation :
5

I have had to rent a truck 4 times this week and all have been easy and excellent. The trucks are exactly what we have needed and the team at Kent Storage is prompt, courteous, and professional. Can't ask for more!

JONATHAN RIDINGER 
Évaluation :
3

Small parking lot. No visible uhaul sign from street, passed it a few times then couldn’t figure out where to park after your drop off

Melanie Winters 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHSEN BEHZAD-JAZI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason laney 
Évaluation :
4

Our truck was frozen shut, specifically the loading dock which is the most important part! Postponed us about an hour trying to get it opened. Thankfully customer service was helpful and we were able extend our time.

Robbie Sithixay 
Évaluation :
5

Greg is amazing!! So thankful for all his help!

Katelyn Andrea  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret Koroghlian 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mindy Hamann 
Évaluation :
4

The manager at my drop off location in Cincinnati ohio - Walnut Hills was mean and nasty and she even hung up on me if it wasn't for your customer service personnel that helped me, I would never use this company again. Again it was the drop off location listed on my contract and not where I actually dropped off the truck.

Marko Sperandeo 
Évaluation :
5

Units were spacious and clean. Prices were very reasonable. Staff were very accommodating, polite and friendly. If we were to remain in this area, we would definitely use this facility again.

Gail Bechler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Knapp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Brain 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evan Kelly 
Évaluation :
5

Jackson was very good and professional

Jeffrey Laughlin 
Évaluation :
5

The guy at the front desk is kinda beautiful

Sylvia Jose 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth stow 
Évaluation :
5

Great costumer service at this location. Merci.

YOUSSEF MOSADDEGHIAN GOLESTA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISABETH DROTAR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID THOMPSON 
Évaluation :
3

I had issues loading the pictures for the mileage and gas.

Jessica Bryant 
Évaluation :
3

Brake fluid totally empty when I got home with the trailer. Had to fill it ...

James Genoso 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney Brown 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victor Schott 
Évaluation :
5

Personnel met me outside soon as I pull up. Leaving truck was seamless.

Jeffrey Beckford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Jonovich 
Évaluation :
1

Check the gas and equipment

Omar Alhmoud 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy Brown 
Évaluation :
5

Was just a drop off location on a Sunday so no personnel was there. It was a little hard to find a place to park the truck since there was a fair amount already there.

Brian Pearlman 
Évaluation :
5

Greg at this storage facility was friendly, helpful, and very responsive.

Bill Zwack  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen Dulaney 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Akua Ofori 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN E LYNCH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh Haplea 
Évaluation :
5

Perfect for our needs! We would definitely come back!

Cathy Guerra  |  Expérience générale 
Évaluation :
5

Clean Facility with great customer service. Would recommend this facility for all your storage needs.

Rajan Mahadevia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa Lander 
Évaluation :
5

Great experience all the way around! Kyle was awesome in Kent Ohio where I dropped off the truck! Great job UHAUL!

Derrick Osborne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Sudbrook 
Évaluation :
5

Came right out and helped me in spite of other customers trying to talk over me

Nicole Crihfield 
Évaluation :
5

I can't think of anything. Everything went smoothly.

Jon Solonche 
Évaluation :
5

Dropping off the truck was VERY easy. An employee came right out to greet us and we were on our way in less than five minutes.

Greg Atkinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hoseok song 
Évaluation :
5

The gentleman who served me waited after hours for 5 minutes for me to arrive, so I was able to move that day. Grate service!

YOUSSEF MOSADDEGHIAN GOLESTA 
Évaluation :
5

It was perfect, really kind staff. I recommend these guys regularly to my friends in town or people moving in from out of state. I've used them three times now and plan to use them again in the future.

Sylvia Jose 
Évaluation :
5

Kent Storage should be number one on any person's storage or moving vehicles needs!!!! Greg and his staff go above and beyond making the stress of moving and storing one's belongings as worry and stress fee as possible!!!! Absolutely and definitely would recommend them if you are faced with an upcoming move!!! An absolute 5 out of 5 star experience!!!

Thadeus Kowalski  |  Expérience générale 
Évaluation :
3

i could not find the building. mobile check in was very difficult. never had a bad experience with uhaul before today.

addison kalmer 
Évaluation :
5

Easy to access, right behind the plaza with east of Chicago pizza. Lots of space to park the vehicle if dropping off remotely. Conveniently accessed drop box. Great paving job at location too.

Zachary Ferreira 
Évaluation :
3

Couldn’t find this location wasn’t well marked it was behind a row of stores The office was dark and a mess

Amanda Spencer 
Évaluation :
5

Very helpful. Helpful information on my move

Larry Stewart 
Évaluation :
5

Everything worked well and had paperwork to follow to make it simple to learn, drive, and drop off when I was finished.

Brennan Baumgartner 
Évaluation :
5

Greg and Kory were excellent! Very helpful people and the place is managed & run great!

Paul Culbertson  |  Expérience générale 
Évaluation :
5

The staff is always friendly and helpful. In addition to their friendliness, they are extremely efficient. I highly recommend using this facility. I will when I need them again.

Pam Meliher  |  Expérience générale 
Évaluation :
5

Great people to work with. Nice clean place. Thanks

Robert Gressard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Bennett  |  Expérience générale 
Évaluation :
5

Kent Storage was great and fit all of my needs . Nice friendly staff and a safe environment.

Rachelle Miller  |  Expérience générale 
Évaluation :
5

Greg was very professional and it was a pleasure doing business with him. I know there was confusion the last couple of weeks, on my part, but he was very patient. I thank you for everything!

PATRICIA RUNGE  |  Expérience générale 
Évaluation :
5

I had a great experience storing items here for 8 months, in a 5' x 10' non-temperature controlled unit. When moving out, in October, there were stink bugs living in my non-sealed containers. Nothing was damaged- and the price was great.

Clover Queen  |  Expérience générale 
Évaluation :
5

I was very pleased with the helpful, friendly staff. All of my questions were answered, calls were returned promptly, and all my needs were met when I contracted to store my daughter's things for the summer. Excellent service, reasonably priced.

Cherylyn Combs  |  Expérience générale 
Évaluation :
5

We were very pleased with the service provided. Especially since we are Internationals, sometimes people tend to take advantage. Not with Kent Storage. Plus the price was so affordable. Thank you Greg and Staff.

Johanna Parris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay Scott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Manning  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Lansinger  |  Expérience générale 
Évaluation :
5

Very professional the 8+ years I rented . Thanks Greg

SHAWN DEAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE WILSON  |  Expérience générale 
Évaluation :
5

I have kept my things here for the last 5+ years. Greg and staff have been helpful, kind and understanding. I have often traveled and had to call with questions. Staff always assisted and helped me out. I would highly recommend this facility. It was clean, well maintained and safe. Never had an issue. Thanks for all that you've done. I will miss having my stuff here.

VERA HURST  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Thatcher  |  Expérience générale 
Évaluation :
5

Very clean and well maintained units. Le service à la clientèle était génial.

Kristin Villa  |  Réservation 
Évaluation :
5

Our move went smoothly. The facility is easily accessible and clean and the employee assisting us was polite and accommodating.

Sue Azzarello  |  Réservation 
Évaluation :
5

We have not moved in yet. Scheduled for 5/15-5/22. However you have been extremely helpful in preparing for the move and look forward to a smooth entrance and relationship with your facility.

Jennifer Looper  |  Réservation 
Évaluation :
5

The facility is clean and well kept, and the employees are friendly and well informed.

David Smith  |  Réservation 
Évaluation :
5

I always have a great customer satisfaction when i use uhaul..

Janice Curry  |  Réservation 
Évaluation :
5

Very friendly and professional

Douglas Printy  |  Réservation 
Évaluation :
5

Customer service representative was very helpful. Storage space was clean.

Julia Bittner  |  Réservation 
Évaluation :
5

Easy to reserve. Unit is clean and as expected. Easy, quick transaction at facility.

Rachelle Butorac  |  Réservation 
Évaluation :
4

Easy to order a unit. Still need one, will be coming back soon. Timing was just wrong.

Mary Hanna  |  Réservation 
Évaluation :
5

Great, efficient service.

Eric Tatum  |  Réservation 
Évaluation :
5

The nicest storage unit I have ever rented from. Would highly recommend. Safe, secure units, with friendly staff, and reasonable rates!

KIM YODICE  |  Expérience générale 
Évaluation :
5

Thank you for the friendly staff and ease in knowing my items were secure.

DIANNA GRAEHLING  |  Expérience générale 
Évaluation :
5

Both employees I interacted with (the young lady and man over the phone were friendly, helpful and displayed excellent customer service. Merci.

Rebecca Huseman  |  Expérience générale 
Évaluation :
3

the hours made it somewhat inconvenient

Conner Wollersheim  |  Expérience générale 
Évaluation :
5

The unit met our needs and was conveniently located.

Don Hessler  |  Expérience générale 
Évaluation :
5

Very easy to use.

Douglas DeRose  |  Expérience générale 
Évaluation :
5

Very easy to rent and vacate. Price was reasonable and there were no hidden fees. I used to manage a storage facility, so I knew what to look for, would highly recommend.

JAMIE REISER  |  Expérience générale 
Évaluation :
5

Everything went very smoothly. Thank you!

Mari Ann Hathaway  |  Expérience générale 
Évaluation :
5

Would highly recommend

JULIE REBMANN  |  Expérience générale 
Évaluation :
4

The hours should be a bit later for college students.

Elizabeth Lehman  |  Expérience générale 
Évaluation :
5

Very helpful and flexible with our daughters move!

CHERIE JOHNSON  |  Expérience générale 
Évaluation :
5

This worked great for us. We were able to upgrade to bigger unit when needed and closing out unit when we were done was simple.

KEN MITROFF  |  Expérience générale 
Évaluation :
5

Very helpful staff

JENNIFER WATSON  |  Premières impressions 
Évaluation :
5

The service was great! The storage unit itself was clean, and exactly what was expected. The office area was clean and Greg was friendly and helpful!

ABBEY MARIE  |  Premières impressions 
Évaluation :
3

I did not end up using the facility. I found a closer facility to my home.

Privacy Request  |  Premières impressions 
Évaluation :
4

The Kent Storage staff were very courteous and professional. My storage unit was also very clean. I highly recommend this storage facility.

Privacy Request  |  Premières impressions 
Évaluation :
4

I had a very good experience moving in to my storage unit. The staff was helpful and friendly and moving is was quick and easy. All of my questions were answered.

Privacy Request  |  Premières impressions 
Évaluation :
5

Excellent service

Privacy Request  |  Premières impressions 
Évaluation :
5

Excellent service

Privacy Request  |  Premières impressions 
Évaluation :
5

Great experience. Staff was very friendly and helpful.

Privacy Request  |  Premières impressions 
Évaluation :
4

it is very nice,and clean.

Privacy Request  |  Premières impressions 
Évaluation :
5

Nice location for KSU students

Privacy Request  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page