It is very hard to locate. It is not behind Acme as we were told by the Akron office. It is located behind with one little sign at a storage unit. it only had two trucks sitting there and the one we took was filthy inside and out. It reeked of smoke. The employee was excellent and helpful. He made it a good experience.Jeff F.
Customer Reviews for Kent Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kent, OH 44240
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 4h30 pm
- Dim : 9h am à 12h pm
Heures d'ouverture spéciales
- 12/24/2021 - 12/25/2021: Fermé
- 12/31/2021: 8h00 am à 12h00 pm
- 1/1/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.Rick K.
Kent Storage was great and fit all of my needs . Nice friendly staff and a safe environment.Rachelle M. | Expérience générale
Greg was very professional and it was a pleasure doing business with him. I know there was confusion the last couple of weeks, on my part, but he was very patient. I thank you for everything!PATRICIA R. | Expérience générale
I had a great experience storing items here for 8 months, in a 5' x 10' non-temperature controlled unit. When moving out, in October, there were stink bugs living in my non-sealed containers. Nothing was damaged- and the price was great.Clover Q. | Expérience générale
Le client n'a pas laissé de commentaire.Carl A.
Le client n'a pas laissé de commentaire.DANIEL S.
Le client n'a pas laissé de commentaire.ALEX H.
Le client n'a pas laissé de commentaire.LEON W.
Le client n'a pas laissé de commentaire.HASSAN B.
Le client n'a pas laissé de commentaire.LINCOLN M.
Le client n'a pas laissé de commentaire.Rita T.
Le client n'a pas laissé de commentaire.Kaylee R.
I was very pleased with the helpful, friendly staff. All of my questions were answered, calls were returned promptly, and all my needs were met when I contracted to store my daughter's things for the summer. Excellent service, reasonably priced.Cherylyn C. | Expérience générale
Le client n'a pas laissé de commentaire.Carol M.
Very nice guy great customer service easy return processARNETTA W.
You did not include a dolly when I had paid to reserve one. I had to spend time/mileage on my moving day to go to another location to rent one as I picked up before you opened.Anna M.
Poor location it is not noticeable. It sits behind a little plaza The equipment I reserved was not In the truck when I got to my destination.JERRY B.
Le client n'a pas laissé de commentaire.JONATHAN P.
Le client n'a pas laissé de commentaire.Scotty D.
Le client n'a pas laissé de commentaire.MOHAMMED A.
Le client n'a pas laissé de commentaire.JAMES G.
Better directions on where you facility is actually located. Fix your website in order to accurately locate for mobile check in. Make it a faster process to get your truck and go. I waited 30 minutes just to be helped.JENNIFER M.
Le client n'a pas laissé de commentaire.RICHARD O.
Friendly, came and met me when I pulled up. Asked about any issues (none) and unhooked the trailer for me.Pete W.
Le client n'a pas laissé de commentaire.Jamie S.
Very helpful staff member and pleasant to deal with.Mark F.
Great communication. Swift, efficient check-in. Thank you!David G.
Le client n'a pas laissé de commentaire.Seth K.
This associate was amazing however our overall experience was dismal. We searched for a location for a truck and found one in central Akron. We drove Kent to Akron only to find out they had changed our reservation to Kent. The Akron employee was extremely unhelpful and somewhat rude. We then had to drive to our original starting point. Waited in line with another employee who said they had more reservations than vehicles, only to find out our reservation was at a different location un the city. We had no idea it even existed. Our truck was the only vehicle there. How does a company take reservations for more vehicles than they have and change locations? I know of no restaurants that book more tables than they have then tell the customers that they have a table at another restaurant across town. This was ridiculous and put us way behind schedule.ANDREW S.
It was within a mile of my destination very convenient.ANTHONY M.
Le client n'a pas laissé de commentaire.PAUL A.
Le client n'a pas laissé de commentaire.Michelle D.
Le client n'a pas laissé de commentaire.EDWARD F.
Le client n'a pas laissé de commentaire.DAVID H.
The gentleman who helped me was wonderful.Traci T.
Le client n'a pas laissé de commentaire.KIMBERLY N.
Le client n'a pas laissé de commentaire.DANIEL C.
The truck itself was clean however there was an odor in the cabin of the truck, that was not pleasant.CATHY Z.
Le client n'a pas laissé de commentaire.NICHOLAS L.
Everything went smoothly and was perfect! Merci.DINA H.
Actually I was disappointed that I could not rent from Streetsboro, OH. Consideration of the renters location would be advantageous. Certainly the company could have trucks in needed locations when they are reserved several weeks ahead.james H.
Le client n'a pas laissé de commentaire.Rich K.
Le client n'a pas laissé de commentaire.Penelope H.
Le client n'a pas laissé de commentaire.Tori J.
The lock on my key box was stuck and I was told by the customer care agent to drive to another location that was approx 7 miles away. She also said that I will have to pay for the extra mileage when the inconvenience was caused on U-haul's part! This was a ridiculous solution provided along with a very rude tone.Aishwarya P.
Le client n'a pas laissé de commentaire.Niles G.
The rental truck that I was given was clean but was in need of mechanical attention to the steering components as there was a delay in the response of the steering . The steering wheel was greatly off center also which did not make for a pleasant driving experience.EDWARD K.
Le client n'a pas laissé de commentaire.WENDY H.
Greg and company have always been a pleasure to work with. Knowledgeable, friendly, and willing to help as best they can. Thanks a bunch!Chris W.
Better customer service at reg number and scheduling phone number... Better and safer equipment. I had 4 panic attacks due to all the issues due to my anxiety. I will never recommend or use uhaul again!!trace W.
The online check in wouldn't work so I called the next morning and the gentleman was very helpful and understood our frustrations. Very nice guy. Cannot remember his name.Dylan W.
Fast and friendly trouble freeMARK R.
Le client n'a pas laissé de commentaire.Heidi C.
Great customer service, clean and great experienceElizabeth R.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Brett J.
Le client n'a pas laissé de commentaire.Jeremy R.
I had significant difficulty with the online truck return process. I followed the directions for turning on location services with my phone and it still would not work. I had to use my mom's phone. Location services did work but the process restarted several times. This caused significant frustration after a very long and exhausting day. Additionally, I was to drop the truck in Twinsburg which was on my way home, but was rerouted to Kent which added to my drive time to get back home.KEARA B.
We were scheduled to drop the unit off on Monday and did so on Sunday. When I went into the office and dropped off the keys and paperwork, I was told thanks and we left. I got a call on Monday asking where the unit was. Apparently, we were new to the area and saw the sign not far from my daughter's new apartment, we dropped it off at the wrong place. Had he checked it in we would have corrected the problem on the spot and the huffy tone phone call could have been avoided.Mary J.
Very helpful and friendly. No pressure. The whole experience was great. One comment about the website. I thought when I reserved a storage unit on line, I was renting a storage unit at the same place as I was renting the truck. The storage unit was 10 miles away so I chose another option. To avoid future confusion, this discrepancy should be highlightedKEITH C.
Le client n'a pas laissé de commentaire.ADAM U.
Le client n'a pas laissé de commentaire.Mark V.
Everything went great. Your man was there and ready for me first thing Saturday morning. Truck was clean and in no need of any repair.Mike F.
Le client n'a pas laissé de commentaire.Aakaash P.
Le client n'a pas laissé de commentaire.GARY Y.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Nana M.
Le client n'a pas laissé de commentaire.MARGIE J.
I needed a van at last minute notice. It was a fast, convenient, and pleasant experience. Merci.SHARON G.
Better app for after hrs drop off. The app kept saying I wasn't sharing my location which it was and I couldn't process the return I just dropped the keys in drop box and leftTIERRA D.
Le client n'a pas laissé de commentaire.TONYA A.
Le client n'a pas laissé de commentaire.NATALIE B.
Great people, so helpful. I love dealing with Kent storage, it's a pleasure every time. Professional and very kind people. Thank you for everything.KATY R.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Richard L.
The ONLY thing they was a bit confusing was when we dropped off the truck after hours abd the receipt holder paper said we had to go into "My dashboard" and hit "Return my truck." Maybe because we were checked in by a person we didn't have that option and spent more time than we needed to returning it. (Not sure if us just putting the keys in the box was ok). In the end we did/called the next day to make sure we did right and everything worked out. Jackson at that location was AWESOME! Very professional and knowledgeable and helped us tremendously! Would definitely go back there if we ever needed Uhaul again!Ariane B J.
The employee is professional, attentive, knowledgeable and courteousKyra G.
I would have liked to have seen the vehicle cleared of snow and had a better sense of its preventive maintenance checks given that they knew I was taking the vehicle on a 300-400 mile journey. I view this as similar to a rental car agency where they show that to you prior to departure to give you a sense of safety and security. Recommend U-Haul do the same.MARKJ M.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.MARY L.
Le client n'a pas laissé de commentaire.Brian G.
Le client n'a pas laissé de commentaire.CLAIRE T.
Le client n'a pas laissé de commentaire.DAMEN D.
Warn customers to close back door of truck slowlyYuval P.
Le client n'a pas laissé de commentaire.ANGELA K.
Le client n'a pas laissé de commentaire.Keshia P.
Le client n'a pas laissé de commentaire.Jeryl R.
Le client n'a pas laissé de commentaire.Aleksandr D.
Le client n'a pas laissé de commentaire.ALEXANDR O.
Again a top notch operation and personnel. Your employees are wonderful assets for you.Cynthia M.
Le client n'a pas laissé de commentaire.Frank R.
The person was extremely nice and helpful! A great return experience!Corri F.
Le client n'a pas laissé de commentaire.Matthew F.
Le client n'a pas laissé de commentaire.Karen B.
I paid for a dolly and moving pads and they weren't in the truck when I picked it up for rental.Ashanti B.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Heather J.
Le client n'a pas laissé de commentaire.Jill Z.
Le client n'a pas laissé de commentaire.Michael F.
Mobile phone pick up is just fine and convenient, however, this poor management from personnel on E17th caused a delay in our move and time is something you can not get back. Not to mention the liability sustained should I have had an accident and truck wasn't in my name. Not a happy customer.JENNIFER K.
We have not moved in yet. Scheduled for 5/15-5/22. However you have been extremely helpful in preparing for the move and look forward to a smooth entrance and relationship with your facility.Jennifer L. | Réservation
The facility is clean and well kept, and the employees are friendly and well informed.David S. | Réservation
Very friendly and professionalDouglas P. | Réservation
Easy to reserve. Unit is clean and as expected. Easy, quick transaction at facility.Rachelle B. | Réservation