Le client n'a pas laissé de commentaire.Joseph H.
Customer Reviews for Kenton Station Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Maysville, KY 41056
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 6h pm
- Sam : 7h30 am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Keene C.
Le client n'a pas laissé de commentaire.Shannon H.
Replace rear tires. No tread. Will not get traction in wet grass. Will spinJesse M.
Everything as promised. Courteous and enthusiastic on all ends.Paul H.
Everything was great. Very nice people to work withPeggy D.
Le client n'a pas laissé de commentaire.ZANE M.
The check e fine light was on. The cargo area was extremely dirty. The windshield was so dirty on the inside I could barely see to drive.Cristi H.
Le client n'a pas laissé de commentaire.larry G.
You charged my card for the full amount of the rental and then after I left tried to charge my card for an additional 360,4 14 times in a 10 minute time frame. I didn't owe an additional amount of money let alone 14 times 360.40. Very unethical. I am glad my bank caught it after charging my account an additional 2 times and alerted me to the fraud. This is a terrible way to run a business. I will never rent from uhaul again. I have moved over 20 times in my adult life and always used uhaul but this experience has put that to an end. I will tell everyone who asks that they should never use uhaul. After getting 1 774,44 from me for the rental you all tried to charge my debit card for a total of 5 040 that is sickening.Lisa M.
Le client n'a pas laissé de commentaire.Nicholas B.
Le client n'a pas laissé de commentaire.Nicholas B.
Very friendly service. My rental was ready on time and the check out process was quick and efficient.Philip G.
Le client n'a pas laissé de commentaire.Nathan W.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Ronald K.
Le client n'a pas laissé de commentaire.Stu L.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Pamela B.
The lady working there was friendly and professional. Je les recommande.Kenneth R.
Your website did not recognize that I was at your store so I had to check in in person.Karsten S.
Le client n'a pas laissé de commentaire.amber J.
The counter person in Kentucky was nice and helpful. But, the equipment was subpar, the turn signals needed to be repaired within 30 minutes of use. The ratchet strap mechanism for the front tires, was so poorly maintained, that they were barely useable and wouldn't stay latched. I've rented at least a dozen car transports and never had any issues.Kevin K.
Le client n'a pas laissé de commentaire.Dax M.
Very easy to rent. The roadside assistant was excellent.daniel L.
Nothing they were awesome.Dennis R.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Jerry H.
Le client n'a pas laissé de commentaire.Patrick F.
Le client n'a pas laissé de commentaire.BETTY C.
Was an excellent experience, convenient pick up and drop off. Equipment was in excellent condition.uriah A.
Didn't drop it off.Danny H.
Everything was quick and easy.Mickey L.
Le client n'a pas laissé de commentaire.Edna B.
Staff was great and helpfulRobert P.
Great serviceCheryl L.
Lady was not friendly at allShaun A.
Le client n'a pas laissé de commentaire.THOMAS L.
Great customer service!! Staff was very helpful and very friendly. Thank you for a wonderful experience!ATIT S.
Excellent service à la clientèle. I was in a pinch and owner came in on Sunday to help us out. Greatly appreciatedRYAN T.
Maybe answer your messages or texts. I dropped off the trailer on the same day that I rented it. It was a 24 hr rental. I called the next day at 9am and no one knew it was there after leaving a message and a text. Then I got an email from U-Haul stating that I was late on returning the equipment that was due back at 10am.Jameson T.
great location, answer to all our concerns and questionsFrank G.
Le client n'a pas laissé de commentaire.Chad T.
Le client n'a pas laissé de commentaire.robert W.
Friendly staff. Great location! Great experience!Tanya F.
Le client n'a pas laissé de commentaire.Shannon B.
you charged me a late fee, I was told to be there on the 16th no one told me I had to be there by 7 and I had just come across 3 time Zones, just another way to screw the customerDavid B.
Le client n'a pas laissé de commentaire.Shaun A.
Not a thing....the location and employee are excellent have used this location many times and refer others often them. Thanks for being there.lucian A.
Le client n'a pas laissé de commentaire.justin C.
Le client n'a pas laissé de commentaire.Zachary Y.
Le client n'a pas laissé de commentaire.Carla B.
Le client n'a pas laissé de commentaire.Tiffani C.
The young lady who assisted us was prompt and took care of everything in a professional manner. We would definitely recommend!TINA C.
Le client n'a pas laissé de commentaire.loriann R.
Keep up the good work. Thanksrollia R.
Great service. Price matched another rental service. Would use them again.michael M.
Service was great...howard B.
Efficient and friendly pick-up and return experience.Fred C.
They were easy to deal with, gentleman who checked out vehicle to me was very nice. Good overall experience.Jonathan W.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Amanda G.
The BEST there is!!!Mitchell D.
Le client n'a pas laissé de commentaire.bill B.
Le client n'a pas laissé de commentaire.Pam F.
I first made my reservation for this location and it was moved to another location. I showed up to pick up the vehicle waited for a half hour and no one every showed up. I called the location and no answer. So called U-haul and my reservation was transferred to the Kenton Station location. I was told I was receiving a 50 guarantee. Which I thought was a credit for the inconvenience, but found out it was to get a vehicle. This was very poor service I feel U-haul should have credited me for the inconvenience.John L.
Great Ecsperince. Would use them again.michael G.
Le client n'a pas laissé de commentaire.Joe G.
Nothing needs changing, Perfect the way it is.susan K.
Le client n'a pas laissé de commentaire.michelle W.
Service was fine.Jimmy H.
Absolutely awesome experience! Whitney went above and beyond to help in a situation that could have left friends stranded. Highly recommend this location and services!Terena B.
Le client n'a pas laissé de commentaire.augusta B.
Le client n'a pas laissé de commentaire.Alyssa K.
Le client n'a pas laissé de commentaire.Stephen D.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.tracy T.
As the rep tried to close the back door, it wouldn't latch correctly to the deck, that part was obviously bent, and would not lock. I'm glad we caught that before I took possession of an almost new uhaul, or would have been paying for a previous customers damage. I would suggest double checking all latches when a customer returns a uhaul. Service was excellent!Raychelle M.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.greg B.
I have rented a lot of Uhauls through a lot of dealers. This is the best one ever. The service is outstanding! The dealer anticipated my every question and was sure that I was informed about purchase and safety. He even hooked the trailer to my SUV and helped me check my signal lights. The Uhaul vehicle and the office were clean.Mark T.
The man that runs this place was awesome ...his PC keep freezing ..check out was an hour ..not his fault at all....he had to call uhaul to have them do our rental...the girl on the phone did not put the info into PC correctly. The man kept telling her the gas amount which was 1/8 of a tank and the mileage he repeated also....oops forgot ..the woman who I talked to to reserve truck a few days before told us there was a 26 foot truck available ..when we got there on Saturday that truck was unrentable due to AC not working..we went from a 26 ft to a 10 ft truck ..the man gave us free miles because we had to make 2 trips instead of 1 trip in big truck...when we left the lot the lot an hour later I got the contract via email that had 10 extra miles added to it before we left lot ...also it had gas light on when we pulled out and the contract said we left lot on 3/4 of a tank lol...I called the nice man and told him about.the mileage and gas amounts being incorrect....when we got bill for credit card this bill said 30 refuel fee and 68 fuel fill up...lol I like to blew a fuse ...when I called the original lady amswerd put me on hold for 15 minutes because she was with customer but 15 min in my phone disconnected ..I called back and she rudely said I didnt hang up on you and I hadn't even spoken yet ...I said my phone disconnected so I had to call back ...she said ohhhh n giggled after she was rude...told her about bill that we got which in total was almost 170 for a 60 mile trip and 19,95 rental fee.. Told her what happened to poor guy the day we rented and she said ill call him...20 minutes later our bill went from 170 to 70 after he had her knock off gas fee and refuel fee...the reason I said dirty equipment was the ashtray was full of Cig butts and the back of truck had debris in it...Carrie B.
Perfect customer service! Fast and easy,thank you!lorie B.
Bad tire bad hold down strapTIM C.
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.Derek F.
Le client n'a pas laissé de commentaire.Matthew L.
Le client n'a pas laissé de commentaire.Shannon S.
Everything went smoothlychristy G.
My only concern was the lot is close to the road and my truck was partially in the road to hook up and drop off the trailer. The lady that rented me the trailer was super. You could not get a better representative for UHAUL than her. I told her I would rent all my moving stuff from her.Rick H.
Great location. Large parking area. Easy to maneuver in and several parking options. Best by far in Maysville.Stephen K.
Axle fell off trailer in Knoxville, it took almost 2 weeks to get uHaul to bring us our things, horrible experience.Mark S.
Friendly and knowledgeable staff.Chrissy H.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Stephen K.
No parking or place to turn truck around. Very dangerous leaving and bringing truck back.wendell H.
Always room for improvementMatthew L.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.charlene P.