Kern Mattress Outlet LLC
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

4

It was a little crowded but their customer service was great

Évaluation :

1

Make sure the trucks are road ready. We had the 2 front tire wore down to the steel core before reaching our destination. Preventive maintenance on this truck was obviously not done which could have ended into a seriouse situation

Évaluation :

2

Inspect the uhaul truck before a customer pulls off the lot with a truck full of furniture. Not happy with the experience what so ever

Évaluation :

1

Train your on site personnel! The information I was given about keeping the car IN NEUTRAL while towing , caused the truck to fishtail in a Surprise snowstorm Which nearly cost us our lives! Once I was able to google/YouTube CORRECT information , I had no trouble... when going to remove the trailer the tie downs were on upside down. TRAIN YOUR EMPLOYEES!!!!

Évaluation :

1

Clean the truck Have at least 1/4 fuel in it Have the correct starting mileage on the vehicle and when it's pointed out that they are incorrect fix the entry

Évaluation :

2

When I mention the truck was very dirty, they came and swept it out. They neglected to take a clean cloth to the dashboard or other plastic surfaces. Somebody had obviously spilled pop or some other substance in there. Cup holders were gross. The the truck was poorly maintained as with only 64000+ miles it struggled to get out of first gear

Évaluation :

1

Only one guy there (the owner/manager). Just getting into the Uhaul business and had no clue how to use technology or step through the screens on his computer or mobile device to check us out. What should have been a 10 minute deal took 40. Very frustrating.

Évaluation :

2

They were busy with the furniture stuff and you could tell the U-Haul portion was second on their agenda. Seemed like they didn't know the computer system that well. We ended up with the wrong equipment. The actual U-Haul customer service was awful.