Le client n'a pas laissé de commentaire.Alex M.
Customer Reviews for Key Self Storage Ltd
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Vancouver, BC V5M4T1
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 6h pm
- Sam et dim : 9h30 am à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Was not able to pick up at first and online live chat personel was not helpfulKUO FANG K.
Give more detail about the vehicle to customer when showing it.MING A.
Le client n'a pas laissé de commentaire.ANTONY X.
Le client n'a pas laissé de commentaire.PATRICIA C.
Le client n'a pas laissé de commentaire.VICTOR G.
Le client n'a pas laissé de commentaire.Sean M.
Le client n'a pas laissé de commentaire.GIUSEPPE B.
PINKY is the very professional/ friendly/ agentTAN N.
Le client n'a pas laissé de commentaire.MAYBELLE F.
We put 10 $of fuel in the van after we used it so that it showed the same as when we picked it up. Using the online app it was a little unclear regarding the fuel measurement and when we submitted it charged us an extra 9,70 $ even though the full level was the same. When we called the location the next day the women couldn't do anything to address the issue.Aileen W.
Great customer service, and very helpful.Ross E.
The pick up location and staff were very nice, I rate them as excellent, 5stars the problem I have is with u haul: I booked a 15' truck from Dunbar near my move location. It was confirmed. I got an email and call later to say there was none available: ended up making me get a 10' truck from skeena st. which added 10miles to my charge that I had to pay. I should not have had to pay these extra miles because of uhaul's logistical problems â€œ19,99 per dayâ€ became 109 $. I will probably not use uhaul againPAUL C.
Roque was awesome!!STEVIE B.
After hours self-pickup and drop off was super convenient and easy. Didn't have to rush to try and get everything done before closing hours. They just put a lock on the truck door and inside is the truck key and any other equipment you ordered.Grace L.
BUT We were charged over 19 $for gas despite returning it the way we were given it . It was between 3-/4 and full when we got it, uhaul says it was between 7/8 and full but the truck gage only showed 3/4 or full . We drove 75 miles , put 40 $of gas in the truck . I have filed the gas receipts and am awaiting a response for a refund . No refund would be a money grab .EDGAR P.
Everything went very smoothly. The representative was polite and helpful. Could not have asked for more.Brandon B.
Le client n'a pas laissé de commentaire.Jason K.
Le client n'a pas laissé de commentaire.Cho Kiu H.
Le client n'a pas laissé de commentaire.Creighton J.
The next time I rent a U-Haul, I'll be sure to use this location only! I was weary because the other locations near me had horrible reviews, and this place had 5 stars but only two reviews. After trying it, I totally agree that this pick up location is deserving of 5 stars! I had initially checked-in in advance online, but I arrived 15 minutes early for my reservation so I spoke to reception and they were able to set me up right away. This was my first time renting and they were really comprehensive in explaining what I needed to pay attention to and how I had to return the vehicle to ensure I'm not charged any extra fees. Reception was really helpful in answering all my questions. I also really liked how there are designated parking spots for the trucks, so we didn't have to worry about not finding a proper place to return them. There was also ample street parking at this location for us to leave our car during our rental. The only negative part of my experience was the return process (at no fault of this location). The reception completely set me up for an after hours return, since we started our rental a few hours before they closed and we weren't sure if we'd be back in time. When we came back and tried to check out with the app, everytime I tried to take photos to confirm our odometer and fuel levels, it wouldn't register! My boyfriend and I tried for twenty minutes before we gave up. I tried again just using the mobile version of the site and was able to complete the checkout in one go. Word of advice: USE THE WEBSITE TO RETURN YOUR TRUCK AFTER HOURS - don't bother with the app! 10/10 would recommend this location to anyone.Wai L.
The employee at the pickup location was extremely friendly and helpful. So no improvement needed in terms of customer service.Robert I.
Le client n'a pas laissé de commentaire.Martin H.