We rented on a Saturday, which is the most expensive day of the week which indicates to me that it is the highest demand. NOT having the uhaul desk in this shop staffed on the weekend is a bad customer service decision. Using the smart phone to check out and in is not convenient and is more than irritating, and takes 3 times as long as it would for a human to do it. You are making the customers do work of staff you aren't paying and not reducing our price and I won't be returning. The truck had no exterior damage but there's no place to document at the beginning of trip that there was damage to the drivers seat, trash left in it by others, including a comb and face mask, which forced us to clean these up before taking drop off photos. If you make us jump thru all the hoops, why didn't we get a clean truck to begin with? I'm not at all pleased. And for what the cost of these rentals is now, I expect better.charles C.
Customer Reviews for Kiki 1 Shop
(U-Haul Neighborhood Dealer)
Pour nous contacter
Staunton, VA 24401
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Anyone working there should be responsive to uhaul need, the guy I met when returning the van showed no interest in attending to uhaul customermusaadebayo A.