This place is a Thrift Store. The manager informed me that they no longer want to deal with U-Haul and has told your company this. PLEASE PUT A RUNNING BOARD ON YOUR TRUCKS. I am old and have a bad back and knees. Almost fell out of my truck 3 times.Thomas D.
Customer Reviews for Kimberly Home Thrift Shoppe 2
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Peter J.
Le client n'a pas laissé de commentaire.Gary B.
I rented and paid for a dolly but there was no dolly inside the truck. Also, the 10ft truck we rented didn't have a ramp, so I wish we knew that ahead of time so I could have rented a larger truck. It was difficult for me to get the keys via the Mobile option. I won't choose a Mobile pick up again because my phone wasn't picking up locations.Andrew C.
Le client n'a pas laissé de commentaire.Cornelius H.
It took me over an hour to get into the lock box to retrieve the keys.U-haul sent me nothing about down loading the app on my phone or anything about a lock box. Instead of getting the truck at 10:30 am I got it at 12:30 pm. Very disappointed in the lack of communication!Paul P.
Pickup was difficult , instructions not totally clear. The uhaul app is a nightmare, It took me almost as long to pickup and return as it did to do my move. The return took me 45 min because the app told me even though I went 8 miles for My move and it came with 3/4 tank of gas it was requiring me to have a full tank at return or pay a $27 fuel fee. Tried calling uhaul number but no one ever picked up after 30 minutes. I will always go to a store VS using the 24/7 setup in the futuresDaniel W.
Le client n'a pas laissé de commentaire.SHAWNCHRISTOPHER G.
Complete self serve location and the box to get the keys and instructions are all outside and not under any type of cover or roof. During a downpour ( which I experienced while getting keys to the truck) water was coming off of the roof right where you need to stand to open the lock box.Richard W.
Le client n'a pas laissé de commentaire.Angela A.
Le client n'a pas laissé de commentaire.Ronald S.
Todo estaba sucio y el truck estaba con basura la localidad mala y ni te ayudanLeylia M.
The app is still not working well. I have had to upload pictures of my drivers license multiple times each time I rent, despite having an account with you and many rentals in my history. I do not like your app and do not appreciate being forced to use it.WILLIAM D.
They didn't have the appliance and furniture dolly. This facility is totally "virtual". Tried calling UHaul, phone lines were busy for over 40 minutes, then when it was picked up they transfered me and i was back on hold. After 20 minutes i gave up. UHaul should have credited the $17. Didn't happen. I would NEVER go back to this location, and i'm not so sure i'm ready to use UHaul again either.david K.
Extra charges, different locations on Google maps than uhaul website. No organization. The worst customer experience over the phone.DUVAN C.
Le client n'a pas laissé de commentaire.CASEY R.
The person at the location was abrasive, unhelpful and overall acted like he had better things to do than help me. They did not have the furniture pads I ordered. He tried hammering me about buying the insurance, outright lying about the insurance (I used to work in the insurance industry) to try to scare me into buying it. I did not, when returned the truck he had UHaul charge me almost $400 for damage that was already on the truck . The truck was pretty beaten up so luckily I had taken a video of the existing damage. When I showed him the video he said "well you'll have to take that up with UHaul" and walked away. The shining light was Summer at UHaul. I spoke with her, emailed the videos of before and after and she had the charges reversed. Because of her I highly recommend UHaul. Do not go to this location, just go to a company store. They were crass and tried to rip me off and in the end corporate saved the day.Derek O.
The gentlemen clearly said , when I asked questions, I don't work for Uhaul. I get that, but you're renting Uhaul's. Correct?MAHADEO D.
Your website does not work well at all. Constant no network connection! The pickup sign is took 24 minutes (after 2 calls to uhaul) and return was even worse to complete pictures etc! The process of picking up and checking in online as well as checking out online is ridiculous as your website needs major overhaul for this to be successful. Truck was great but honestly will never go thru check in via website !Robert D.
Horrible customer service at pick up location. The truck was is terrible condition and was not road legal. I am shocked that Uhaul is handing out equipment like that.Sven C.
Le client n'a pas laissé de commentaire.Maxwell W.
Was an ok experience other than finding bugs in the truck ...on our blankets we put down for padding....and as we were unpacking items we had already taken new plastic off of ðŸ˜’Shannon B.
Thanks for everythingVeysel B.
Le client n'a pas laissé de commentaire.RONALD C.
Le client n'a pas laissé de commentaire.JENNIFERM S.
All went well for me!rebecca B.
Clean but had broken glass in bed of truck. The man working there cleaned it up for me. Pickup location convenient, but people there didn't seem to want to help, but were able to pull up my order online. They said they were only a pick up and drop off site.David L.
Nice peopleSTANISLAW G.
I was charged for things I didn't get or request. The staff at the location seemed put out to rent the vehicle.Danny S.
Le client n'a pas laissé de commentaire.Joseph O.