Customer Reviews for Citywide Apartment Locators
(U-Haul Neighborhood Dealer)

Évaluation :

5

Better customer service over the phone. The site was perfect service but the agent on the 1800-U-Haul was not helpful at all. In fact, he refused to assist.

Évaluation :

1

Customer service was terrible, the company’s never opened for the advertised hours and it took the company days for them to process my return after discussing it multiple times with the business and ended up over charging me.

Évaluation :

1

I was told by the office to let it be known that the $61 is to be removed from the rental. I was charged two days when I only had 1 day. The app would not work with the pictures and I was only 12 minutes late. I was also charged for a dolly that I never got. Please contact the rental office if you have any questions.

Évaluation :

5

I felt well taken care off.

Évaluation :

1

Here is my review of UHaul You know those extra fees Joe Biden warned us against? U-Haul sure does.  They hit me with an after hours service fee of $20 after touting this 24/7 truck share drop off service that they never told me would add 20 % to my rental fee.  And it was a disaster.  First, UHaul sent me to a trash-filled empty lot in mid-town Houston for an 8 am pick up.  The food trailer that operated the pigsty did not open until 10.  A phone operator redirected me to a real UHaul operation that was professional.  The drop off in Austin was of course not staffed so I get jacked with a 20 % up charge.  UHaul delivers value.  Its 24/7 "truck share" is just an expensive gimmick. 

Évaluation :

1

Charged for items in error. No response when questioned about why. Very unprofessional location. I do not recommend using this location