Évaluations des clients King Boys Towing

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de King Boys Towing

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hugh H. le

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Le client n'a pas laissé de commentaire.

Hannah M. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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Le client n'a pas laissé de commentaire.

Chip M. le

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Le client n'a pas laissé de commentaire.

Wes H. le

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What I have to say has nothing to do with the rental location. It has everything to do with poor customer service. I rented the Uhaul truck from Friday until Sunday. On the way to my destination on Saturday evening, I realized that I would have to unload very late on Saturday and in very heavy rain. I had planned to return the truck Saturday night since my schedule on Sunday would not permit me to return the truck on time. So I called UHaul customer service. First of all, I was on hold for around 20 minutes or so, which is completely unacceptable for a customer waiting on customer service. Secondly, and most importantly, when I finally spoke with the customer service representative, I mentioned that I would like to extend my rental by one day and return the truck on Monday rather than Sunday. The rep informed me that my rental was "blacked out" so she could not approve an extension. She had no idea why, except that perhaps someone else had the truck reserved for Sunday. Regardless, she was not able to help, and said that I needed to speak with routing since they controlled rentals. This was Saturday night around 7pm and routing did not open until Sunday at 9am. Sunday at 9am would be much too late for me to make any changes. I needed to know Saturday night at 7pm. Why have customer service if they're not able to offer customer service? Why have a routing department that's not available to offer routing assistance when needed? So because nothing was able to be resolved, I had to unload in pouring rain, when I was perfectly willing to pay Uhaul for an additional day's rental and allow myself better weather in which to unload - win/win for both of us. If customer service is not authorized to assist with issues, there should be someone available who is authorized. That was a totally wasted time on hold and in conversation with someone who was incapable of assisting me. Poor customer service all the way around. In short, it was a very disappointing and frustrating experience. Whatever happened to "customer service"? Perhaps it means something different to Uhaul than it does in my profession.

edward K. le

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My issues are with the reservation system- wrong size truck was reserved. Went to three locations before I was able to get a 20 foot van. Then, the location I picked up the truck from did not have the moving blankets that I had reserved and had to go the two additional U-haul locations until I found one with moving blankets available and then they did not have as many as I had reserved. I spent 4 hours to pick up the truck and blankets.

THOMAS H. le

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Thanks to ms holly I was able to move today before the rain

le

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Le client n'a pas laissé de commentaire.

KAELA P. le

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Le client n'a pas laissé de commentaire.

BRITNEY S. le

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Honesty needs to be improved tremendously. I took a picture of the gas gauge before I left my pick-up location to ensure that I returned the truck with the proper amount of gas. I even put a little more than what was needed to be on the safe side. After taking the truck to my drop off location I was charge $44.00 extra for a gas fee. The only response I got from the representative was that I went over on my mileage. The contract that I signed stated that it would be a charge of $0.40 extra for any additional miles. Please pay attention to your receipt and take pictures of the gas gauge before and after.

Keianna C. le

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Le client n'a pas laissé de commentaire.

Carri K. le

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Terrible service, Overpriced Total rip off I would not recommend anyone use uhaul to move