Customer Reviews for Kings Auto Center
(Concessionnaire U-Haul dans le voisinage)

2596 évaluations

1406 E Mulberry St   Fort Collins, CO 80524
(Mulberry & Link Lane North side of street)

(970) 221-0286

Heures

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h30 am à 5h pm
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(970) 221-0286

1406 E Mulberry St
Fort Collins, CO 80524
(Mulberry & Link Lane North side of street)

Services dans cet établissement :

Heures

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h30 am à 5h pm
  • Dim : 9h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winston S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mykel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris D. 
Évaluation :
2

When I complained that I didn't receive the pads I ordered, U-Haul said that I didn't order any pads. Then I was charged for the pads.

David O. 
Évaluation :
4

Both the hiring and returning of the truck was very easy. Merci.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry W. 
Évaluation :
5

Website was slow and inaccurate.

Carl S. 
Évaluation :
5

Everyone was really friendly! Excellent service à la clientèle. The door on my trailer was slightly bent and got stuck opening. It would be nice if the doors were fixed prior to the unit going back out to a customer.

Lucy S. 
Évaluation :
5

Great customer service!!Very friendly!

Carolyn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUSTIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith A. 
Évaluation :
4

I didn't realize that the office would be closed when I returned the trailer. It turned out to be no problem but it would've been nice to know.

Robert S. 
Évaluation :
4

I had called what I thought was the 6100 S College site and reserved a 5' x 8' trailer. When I went to pick it up they didn't know what was happening until I gave them my reservation number. I was informed that my reservation was at the E Mulberry site. Miles away. I did go there for my rental and service was great. However it was a huge inconvenience and could have been worse. What didn't happen was the reservation person did not alert me to the change of location.

WILLIAM S. 
Évaluation :
4

Contacted and advised truck may not be available if I didn't call. Tried called and no answer. Vehicle not at original location as reserved. Rep at Glacier storage in Frederick Colo was extremely rude! Vehicle had steering issues and very difficult to drive...dangerous

Chris R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie T. 
Évaluation :
5

Great experience. The employees were super helpful and responsive. I was in and out within 5 minutes.

TIMOTHY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stanley G. 
Évaluation :
5

Great experience

Matthew D. 
Évaluation :
5

Great service!

Donna L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTALLEN Y. 
Évaluation :
5

The problem was not with the location but with the phone call waiting on hold. One location not knowing what the location that I pick stuff up at add and didn't have. I was promised a appliance dolly and they didn't have it. It was awful

CHARLES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bruce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

I love the option to hire movers. They made this move a breeze ! The checking was easy breezy from our smart phone. Than you we will choose you again!

Mark A. 
Évaluation :
3

Van look like fur was on both seats and like they put a plastic bag over the driver seats I really didn't notice the fur until I left that's what I get for being in a hurry.

Qiana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randi J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orya M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Trailer I rented pulled very well to and from Denver and back to Fort Collins. Only thing I didn't like was everyone honking and giving me dirty looks cause I couldn't do the speed limit of 75. 55 is a little slow BUT, safe!!

Thomas R. 
Évaluation :
4

I think the only thing that can be done to improve for the next customer is have a larger inventory of Trailers available. Other than that everything went smoothly and the team members who helped me were friendly, very professional, and good at their job.

Michael H. 
Évaluation :
5

Amazing staff, super quick and helpful

SAMUEL P. 
Évaluation :
5

Service rapide et convivial. The truck was ready immediately. Easy pick up and drop off.

Cathleen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN E. 
Évaluation :
5

They worked with us when we needed another day. Overall, great customer service, easy to order online, easy to do contactless pick-up of the truck through my phone. Thanks for existing, you made my roommates moving out a much easier affair!

Vanessa S. 
Évaluation :
2

Act like you care a tiny bit. Give them a moment's attention.

Randall M. 
Évaluation :
4

The gentleman who helped with the return was super friendly and helpful. He actually sprinted to the part of the lot where I unhooked the trailer.

JEREMY R. 
Évaluation :
2

After renting a trailer, the weather turned much worse than expected which delayed the process and required additional days of use of the trailer. I spoke with customer service about the issue and they were aware I would be keeping the equipment an additional day but I was, unfortunately, still delayed for a third day. Before I could reach out to update a rep about the third day I had already received what felt like threats, demanding immediate return of the equipment “or else “. I was shocked to have my literal freedom put at stake and a potential life altering scenario be precipitated from what was, at least I thought, a non-issue. I'm not sure why the escalation was almost immediate but I found it to be unnecessary. Additionally, I had utilize my personal hitch that was purchased outside of haul and a particular model that adjusted and was configurable with my cars specs. When the trailer was removed my personal equipment, that being the hitch, was taken along with it. I'm now already at a loss of nearly 200 $which doubles next time I need a trailer and have to purchase the equipment again. I've used uhaul countless times over the last decade or more and never had any experience like this.

Mario T. 
Évaluation :
5

Friendly service quick pickup and drop off .

David P. 
Évaluation :
5

Friendly, efficient and easy to work with - a no nonsense location ;)

Donald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine K. 
Évaluation :
3

Location is small and tight if you have a large pickup. Staff very friendly.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

griffin C. 
Évaluation :
5

Easy and quick drop off.

Angela P. 
Évaluation :
5

Very friendly staff got me on my way actually before their official opening time! Very realiable truck.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Ross C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg H. 
Évaluation :
5

Very nice clean and well organized

ROBERT EUGENE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

W Troy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Costa Mesa excellent. Close Fullerton store.

BRUCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea F. 
Évaluation :
5

Awesome service. You guys are amazing!!!

juan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

The rental facility was great. When I got home to start loading the trailer I discovered that the door latch was very loose on the trailer. This would allow somebody to open the door, even with a lock in place. I grabbed some tools to tighten down the latch so that it would work properly.

James M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd F. 
Évaluation :
4

Nice people, no problems.

christen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACQUELINE F. 
Évaluation :
5

Uhaul information regarding return of the vehicle would not load at the return site. There was another truck being returned in line behind me so I locked vehicle and returned keys. I was unable to get photos later when the email finally loaded

Rhondda W. 
Évaluation :
5

The van was so dirty/muddy it was difficult to see out of the back window via the rear view mirror. The tires were also a little bald making it risky on the ice. The app check in process is difficult due to the need to add an alternate contact, it doesn't seem necessary and was frustrating to me.

Leonardo E. 
Évaluation :
3

Improve the app. My whole experience was horrible due to the function of the app when picking up my truck. I would not ever pick up from this company if I have to use the app. I will seek another moving truck rental company if no one is available at the physical location.

Kyle C. 
Évaluation :
2

There is little parking The entrance was blocked by a return rental

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Desmond Eugene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grigoriy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

T J L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Tell more people about your location.

Ian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalton K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
1

I reserved truck and trailer to be picked up at this location specifically ! Had to pick equipment up in 2 locations in opposite directions ! Very poor experience from this location ! Will never use them again ! Manager did nothing to remedy the situation or even offer to ! Probably will not use U-Haul again in the future !

patric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
3

Nice driveway was well marked

roger W. 
Évaluation :
5

Good Job!

Taelor P. 
Évaluation :
1

Nobody there as they closed at 1 on Sundays. The drop off not thought through at all as it requires pulling in with trailer and no clear exit! A rental truck had been placed in the lanes they had established with no clear logical exits! Had to call your call center staff 4 times and finally got through to someone that sent me to your technical support. Call was dropped from tech support so I had to once again call back because your website wouldn't allow me to take a picture for the last step of the drop off process. I changed my privacy settings but the take a picture of the vehicle still didn't work! Not sure if you should request that customer should use your app or what. Not fun dealing with inefficient call center staff, technical support and then a drop of facility that was very poorly thought out. If I survive from this cancer, dam sure not dealing with that again folks. :-(

jake P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

The car Dolly that we rented would not fit our car. Needs to have more explanation as to what your dollies will fit in what they will not. We ended up not using it and still getting charged for one day. Please double check what vehicles will fit these dollies in which will not.

Terry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN B. 
Évaluation :
5

all was great

Valerie H. 
Évaluation :
5

The guys at Kings Auto Center are always great!

Steve W. 
Évaluation :
1

Your terms are ridiculous!! The fact that I had to drive 210 miles to pick up a reservation that I made over a month in advance is crazy! This screwed up my entire moving schedule, cost me 1 000 $for not being out of my house in time and having to cancel movers I had lined up, and then made me behind schedule and having to drive through a huge storm.

Tyler P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serena S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff A. 
Non reviews have been submitted for this location.

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