Customer Reviews for Kings Auto Center
(Concessionnaire U-Haul dans le voisinage)

3 131 évaluations

1406 E Mulberry St   Fort Collins, CO 80524
(Mulberry & Link Lane North side of street)

(970) 221-0286

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h30 am à 5h pm
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(970) 221-0286

1406 E Mulberry St
Fort Collins, CO 80524
(Mulberry & Link Lane North side of street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h30 am à 5h pm
  • Dim : 9h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

(In general, not location specific) Don't let people reserve and pay for a truck when it is not available. We paid for a 20' truck two weeks in advance along with dollies. Two days before we were downgraded to a 15' truck with no dollies. You should know two weeks out if a truck is available or not. If something's not available don't let customers pay and think they have everything sorted. They deserve to know ahead of time if they need to make other arrangements. This led to quite a frustrating experience and we won't be using U-Haul again

Joline F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank V. 
Évaluation :
5

Employees absolutely on top of it, helpful, friendly and fast. All deserve a decent wage.

Mike R. 
Évaluation :
5

Super efficient and convenient. Staff was friendly and knowledgeable

Brian C. 
Évaluation :
5

Excellent service.

Ishan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
1

Don't call us evening before to tell us we must drive about 2 hours round trip to pick up truck. I reserved it well in advance. Plus, the truck we reserved was at the Lafayette location we requested, as we were driving to Fort to pick up the truck.

Elmira F. 
Évaluation :
5

I like the guy at Kings. He was a little swamped but working to do the job as fast as he could. I used the app, so skipped the line, he saw me coming and had the keys in his hand before I got to the desk.

Dan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
2

We had an early pick up time and used your online check in which was great, easy and user friendly. The issue was the U-haul's are packed in so tightly and were not parked well so we were barely able to get our U-haul out of the parking lot, literally inches to spare. If you are going to offer online check in, please make sure the customer can get out of the parking lot with their U-haul, moving is a stressful enough experience. I rented 2 dolly's and didn't receive ANY in our U-haul. Since we were unable to pick up the U-haul at our chosen location, we were far away from the pick-up location so were unable to come back and pick up a dolly when the store opened. I also called and the service rep was less than helpful and kept trying to tell us that she was going to charge us for the one dolly received. I had to tell her multiple times that we did not receive a dolly, period and to take both charges off of the bill. The online drop-off experience was easy, fast and user friendly. Our U-haul was also clean and drove well.

Suzette S. 
Évaluation :
5

Over all everything was good except my out door mirrors were not cleaned when I picked the truck up. Other than that it run good and I had wish there was a little leg room but it was good.

Jacqueline R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dane R. 
Évaluation :
2

The car trailer had a broken light which they didn't take care of also pointed out 2 of the trailer tires we down to the replacement marks and needed to be replaced

LARRY C. 
Évaluation :
5

First time ever to rent a truck. Easy and painless

Ron J. 
Évaluation :
3

The pickup location was fine. I'm very very upset about the uhaul app. It does not work and lead to so much extra frustration

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia L. 
Évaluation :
1

You indicated that we would be able to pick up the U-Haul at an open location. Instead, sent me to two locations and finally, eventually, I was able to gain a pass code. However, once I scanned in my license, then it asked for further verification and had to call somebody on a Sunday afternoon. It was terrible and challenging and not an easy experience in anyway

Andrea C. 
Évaluation :
5

Great service!

Jolie P. 
Évaluation :
4

Better signage as to where the overnight key dropoff is - it was on the side in a dark area so I wasnt sure if it was the right thing.

Kristen R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH C. 
Évaluation :
1

Charging your customer 4 gallons of gas for driving 16 miles is insane. Won't be using Uhaul again.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barb W. 
Évaluation :
5

Could not have been any easier or faster. Very friendly staff.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brent F. 
Évaluation :
5

Great service and a good supply of equipment. Easy pickup / drop off.

Kristie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom W. 
Évaluation :
1

They supposedly went out business, nobody around when I got there, fortunately another place had my trailer

Anthony J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Caleb was very helpful and showed me how to get my jeep set on the auto transport which I appreciated. I was able to load it easily and get the jeep secured. Both Caleb and Hunter were very friendly.

Charlene P. 
Évaluation :
5

Nothing, I can think of! Your service and equipment were outstanding! Thank you so much for your friendliness too.

Jonathan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustain C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
3

It was a little difficult navigating online p/u and c/o.

Dhyana F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miranda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam J. 
Évaluation :
5

Nice people !

peter S. 
Évaluation :
5

The staff always friendly and helpful.

LeAnn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

I booked this rental online which worked well. But when I tried to edit the booking online it was impossible. I don't know if UHaul was having technical difficulties and that was the cause of the problem, or not. But when I called everything was handled promptly.

Keith K. 
Évaluation :
4

Did not appreciate uhaul cancelling our truck because we were late. We got to the location only to be informed that they didn't have a truck for us. We did finally get a truck at a different location. Where does it state that uhaul will cancel, where does it state that there is a time limit to pick up, and why is this very important detail of cancellation not verbally pointed out when equipment is rented.

Laura L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn G. 
Évaluation :
5

Great service, fast , friendly, very easy way to rent.

Cindy J. 
Évaluation :
4

The uhaul app timed out 6 times on attempting to return the vehicles. Had to go through the web portal. Frustrating. The app experience currently takes much too long. 30min of focused effort on each end just to check out / return 2 vehicles? Hopefully some streamlining can be done.

Brad B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H. 
Évaluation :
5

nothing,,,,,,,,,,I had a very polite experience all around,

al B. 
Évaluation :
5

Good crew. Reserved trailer was ready and I was rolling out in just a few minutes. Drop off was just as easy.

Dave B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AISHA I. 
Évaluation :
4

Clean up the location a little bit more - although very timely.

Samuel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla C. 
Évaluation :
5

Caleb is super customer focused. Best Uhaul location I have every used in my 50 years of moving around this country. KUDOS!!

Peter M. 
Évaluation :
5

The young lady that assisted me was very professional and helpful! Despite having to drive to Ft Collins from Denver to get a trailer die to inventory problems, I found the experience smooth and customer friendly. It would have been nice to get a small credit for the extra gas, but thats how it goes! ;)

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel C. 
Évaluation :
5

The staff was awesome. My only suggestion is to have people / encourage peoe to download the app and establish an account prior to showing up ... internet service from the parking lot was poor.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNA B. 
Évaluation :
5

The car transport wheel hub caught fire and blew up the tire with a ball of fire from what my peoples following behind me witnessed being stranded on I-25 didn't help the situation but I do realize that equipment wears out over time Other than that it was a pleasant experience Also traffic needs to reach out to the dealers sooner in my opinion I witnessed a customer getting very angry towards the employee because his rental was very late in my opinion the customer should have been screaming at someone from traffic and not the poor employee at the place of pickup a I really felt sorry for the employee because it was completely out of his hands and in traffics hands

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline C. 
Évaluation :
5

Best UHaul experience I've had.

Tamera R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin D. 
Évaluation :
5

It was super easy to pick up and drop off the UHaul with the ability to do it all contact free. It was pretty cost efficient and easy to drive, will definitely be using them again for my next move.

Sarah E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bailey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria Laura N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karsten T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
3

Very friendly staff! Vehicle ready to go and preloaded with supplies. All clean on the interior.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shelby W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AttnJan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer M. 
Évaluation :
4

I was charged for rental of furniture pads despite not requesting them

Sean T. 
Évaluation :
5

Great experience with Kings Auto Center Fort Collins!

Chester R. 
Évaluation :
5

Very pleasant staff and overall great customer service. Fortement recommandé!

Ian P. 
Évaluation :
5

I can't remember the guy's name who helped us but he was phenomenal. We thought we needed to extend our contract and he worked his ass off to get it done for us, but we ended up getting the truck back at the original time. He was super nice and professional and we really appreciated him a lot. We were STRESSED about the move, but the uhaul rental experience was so painless!!!! 10/10 would rent from this location again if it were convenient (we moved to loveland).

Jeanette D. 
Évaluation :
5

Excellent customer service

RAYMOND C. 
Évaluation :
3

Spent one hour with customer service in six below weather trying to check-in. App was not working correctly. There also is no parking available at this location. Had to park on street.

David C. 
Évaluation :
5

THANK YOU

Jesseca L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Very very good service! Prompt and polite. Equipment was in great shape. Best experience I have had in years!!!

Cheryl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle H. 
Évaluation :
5

Excellent experience!

Kristina G. 
Évaluation :
2

Got charged $200 when it was suppose to be $69. Later got refunded the $131 but it took a while to get through to customer service and get it resolved.

jarrod Z. 
Évaluation :
2

I get to where I'm going with the truck open up the back and it smells like weed it was extremely embarrassing

Zachary H. 
Évaluation :
5

was easy as could be!

Zach B. 
Évaluation :
1

The trailer was connected by a young guy smoking his vape and reeking. During the trip, the chain broke and snapped the electrical cord. If something had gone wrong then both my dog and I would have died. I have never been more upset and dissatisfied with a company in my life. The only saving grace was the manager at the Illinois drop off location who helped me.

Julie H. 
Évaluation :
4

The staff is excellent.

Alexander L. 
Non les évaluations ont été soumises pour cet établissement.

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