Évaluations des clients Kings Auto Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Kings Auto Center

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

John A. le

Évaluation :

See above. Uhauls corporate office sucks. Never use uhaul again.

Joline S. le

Évaluation :

The location was good, the truck was good, and the people were very kind and helpful. The first glitch was that I reserved originally at another location but was never notified that it had changed (I was told I got an email but I checked it and couldn't find anything). The reservation was a pick up at 10am, we waited in line at the original location about 30 minutes, then had to drive across town and waited in line all over again. We ended up finally leaving with the truck at noon - two hours for something that should have taken 20 minutes. We had all day so it wasn't a big deal to us personally, but I can't speak for everyone else. The second glitch was that at the second location the internet kept going out and there was no other way to move forward with getting people checked in, and being mid July it was pretty darn busy because many people are moving. I would highly highly recommend investing in a better, more reliable internet option, that's probably the biggest thing and would make all the difference over there, and I think it was incredibly hard on the employees as well. They were very kind but you could tell they were stressed, understandably.

sky b. le

Évaluation :

The pickup truck we rented was in beautiful condition and perfect for the job. We needed to change our schedule to the day before and at the last minute , and the staff was very helpful in enabling us to do that. The truck was almost brand new and it was very clean.

Adam Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sherry W. le

Évaluation :

Le client n'a pas laissé de commentaire.

juan a. le

Évaluation :

Le client n'a pas laissé de commentaire.

Angela J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeremiah H. le

Évaluation :

Le client n'a pas laissé de commentaire.

David D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jared S. le

Évaluation :

Upgrade your system, and build it from the ground up with the customer experience in mind. Every time I visit, it is slow and cumbersome. The online check-in is useless if I still have to spend 5-10min at the counter confirming the same information. Start using technology to your advantage or your business will not survive.

Xu S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin H. le

Évaluation :

The place is a bit hidden, so cannot say it is really inviting

Logan w. le

Évaluation :

They were super helpful! Nothing can be improved.

tyler s. le

Évaluation :

Paid for 12 blankets, got 10. Asked for dolly and furniture dolly. They didn’t have any furniture dollys left. Picked up truck more than 24 hours after I was supposed to, per reservation. Also had to pick up trailer at a different location in a different city, costing me money in gas and time. Overall, my worst experience as a customer for any product in my life.

Christine D. le

Évaluation :

Fantastic

Claire K. le

Évaluation :

Very helpful and courteous staff!

James E. le

Évaluation :

The representative failed to mention I would receive a text message, with a link, so I could review pictures of the trailer. As a result the link expired and nobody at uhaul was able to reactivate the link. Fortunately, there were no issues with the return.

trevor c. le

Évaluation :

Check the bearings and spring anchor pins on the little trailers more often. Don't try and send a unit out with dry rotted tires. I had to look at multiple units at multiple locations to get a unit that I was confident would get to my finish locatiin, 450 miles away. The manager on site was great to work with and understood my concerns, and the troubles I had already experienced with another location, as well as how poorly I had been treated by corporate. I'm giving the location 5 stars because of the service I received. But my overall experience with Uhaul is zero stars, and I likely will seek other options should I have the need.

Brandon B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth W. le

Évaluation :

Thank you so much for your help and letting us keep the truck to get all of our stuff done! You’re great and I will def make sure to rent from your location from now on! Thanks a million

Jenny S. le

Évaluation :

We ordered 4 dollies and they only had one available. It took about an hour to check us out. Everything was disorganized.

Peter B. le

Évaluation :

I was very surprised that the location closed at 3:00 PM. My rental was not due back until 4:00 PM. Since I do not use a smart phone, I was unable to check out with the mobile app. I searched the website for 30 minutes to find a way to check out with my lap top with no success. I then waited over 40 minutes on the phone for customer service to no avail. I was very uncomfortable leaving the truck at the facility, and using an unsecured key drop. Either expand your store hours, or provide a standard on line alternative for check out. Absolutely disgraceful.

NATHAN B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Molly M. le

Évaluation :

Overall, I could tell that the staff here are trying their best, but the corporate offices aren't setting them up for success. Since corporate doesn't take their inventory into account, they ran out of dollies and moving pads before I could rent my truck (even though I had reserved that equipment online). I understood why and it wasn't a big deal for me, but the lack of communication with corporate was obvious.

Maricela A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Harris E. le

Évaluation :

Parking lot is a mess. Standing water, mud dirt.

Warren Y. le

Évaluation :

Nothing it was great!

dave c. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dale S. le

Évaluation :

Le client n'a pas laissé de commentaire.

benjamin t. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ben P. le

Évaluation :

Le client n'a pas laissé de commentaire.

ayla H. le

Évaluation :

Le client n'a pas laissé de commentaire.

michael b. le

Évaluation :

Originally had this reserved at the South College location They didn’t have it Sent me up to Kings They didn’t open till nine Had to go back to get the vehicle later in the day Horrible customer service

Richard V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cathy T. le

Évaluation :

The furniture dolly that we rented was broken and not usable. :(

Ed D. le

Évaluation :

Great service.

Leila M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbara T. le

Évaluation :

The employees were very friendly and efficient. It was a very busy day and almost everything available was rented when we arrived. The truck we reserved had to be cleaned before we could take it, but thanks to the hard working employees, we were on our way quickly. Returning the truck was very quick and easy too! I would rent from this location again!

dereck g. le

Évaluation :

Make sure the back of the truck is swept out. Not all truck damage was marked. Customer service was lacking. I felt like I was just annoying them if I asked more than 1 question.

Richard C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cody V. le

Évaluation :

Le client n'a pas laissé de commentaire.

KATHLEEN W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Veronika B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edwin K. le

Évaluation :

Great customer service and the rental transaction was accurate and speedy.

patrick r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kristin M. le

Évaluation :

The staff gentleman provided me with wonderful service. I'm grateful to him!

Paul F. le

Évaluation :

Le client n'a pas laissé de commentaire.

lane s. le

Évaluation :

The guy who got our trailer off the truck was a very polite and professional guy. A night and day difference from Charles at America's Mailbox. You need more people like him at your locations.

STEVE F. le

Évaluation :

Easy return of equipment

Steven R. le

Évaluation :

Le client n'a pas laissé de commentaire.

kenneth s. le

Évaluation :

Nothing . 10 stars all around.

Bret R. le

Évaluation :

They do not run normal business hours Monday through Friday. They closed early and I could not pick up my trailer. I was changed to this location from my requested one with a later pock up time(within normal business hours).

John B. le

Évaluation :

Not in the same league as the pick up location.

Christopher H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Zoe M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kathy G. le

Évaluation :

Le client n'a pas laissé de commentaire.

KATHLEEN W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike J. le

Évaluation :

Van was dirty inside. Dirty flooring and child’s dirty sock. Passenger seat covered in dog hair. Dirty can floor wells. When I called dealer to let him know I had to spend an hour cleaning the van before I could load it he basically brushed me off and gave me an 800 number to call and log a complaint. He made no apology for condition of the van or offered any other support.

MARY P. le

Évaluation :

Keep up the good work. Friendly customer service and helpful

andrew b. le

Évaluation :

The auto dolly literally fell apart as we drove across the country. Lost over half a day worth of time and then had to turn in the dolly for a new one. Will never use U Hual again.

Ryan L. le

Évaluation :

Le client n'a pas laissé de commentaire.

John H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kristen J. le

Évaluation :

Quick and easy pick up, really easy drop off as well.

Michael M. le

Évaluation :

Very helpful and accommodating!!

Bruce D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard M. le

Évaluation :

I tried using the mobile pickup, but somehow my account vanished. Anyhow the woman behind the counter was super helpful and friendly. It made the experience a pleasant one.

andrew k. le

Évaluation :

Quick drop off, friendly staff.

Ky B. le

Évaluation :

Waited 30 minutes inside with no uhaul employee to help us or the other customers inside. When they finally showed up, both employees were checking in the same customer which made the wait even longer.

LISA D. le

Évaluation :

Staff was incredibly nice, polite and helpful. We rented a motorcycle trailer and the bike leaked oil. Upon returning, we were ready to clean the spill and Lisa said don't worry about it, I will take care of it for you. Will rent again from this location.

Cody V. le

Évaluation :

Friendly and helpful....been there multiple times!

CYNTHIA E. le

Évaluation :

Both employees were friendly, professional and great to work with!

Noah R. le

Évaluation :

U-Haul needs to address their system of renting through smaller local offices. The fact that what customers reserve online doesn’t relate to what is actually available at the location puts undo pressure and chaotic confusion on the local vendors. U-Haul is the grandaddy, you have the money, your system should be the best. Please restructure your ability to have a real-time data base that connects all offices and branches so local vendors don’t bear the brunt of a dysfunctional system. The guys at the E Mulberry office in Ft Collins we’re doing their best with their hands tied, they deserve better.

Daniel B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Debora B. le

Évaluation :

office being remodeled and it was unorganizaed. parking lot is full of pot holes and mud. other than that- everything good.

lisa k. le

Évaluation :

The King folks are great and helpful! Thanks for a wonderful experience!

David C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jenelle S. le

Évaluation :

The team here did a wonderful job for a crazy weekend. The location itself is small with no parking.

Kristen C. le

Évaluation :

Was closed which is fine but should have a sign about checking in online as call to support was useless

iginia B. le

Évaluation :

The man who took care of us was very pleasant and nice to us. We appreciate friendly treatment. Thank you. I loved the rig, it drove great, was powered well and very comfortable.

Benjamin G. le

Évaluation :

It was a positive experience renting a truck overall. The process was very easy, and went smoothly. Our representative that we worked with did a good job of working with us, making friendly conversation, and did well explaining the things that he had to.

Richard T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nancy Y. le

Évaluation :

Excellent service!

Stephen M. le

Évaluation :

Le client n'a pas laissé de commentaire.

monte david M. le

Évaluation :

Le client n'a pas laissé de commentaire.

William S. le

Évaluation :

friendly staff. quick hookup and delivery

Kevin G. le

Évaluation :

Truck was ready to go, and site person was great.

lee p. le

Évaluation :

Took an extra long time to check out truck. Their computer system was not working well - they had to re-enter information several times. Crowded lot and no parking for customers.

Paul M. le

Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL L. le

Évaluation :

The customer service person was great. Setting up the account online was also very helpful. Truck was very clean and ran really well.

Jason L. le

Évaluation :

Cab floor had a little trash on it and the driver side door did not shut easily or correctly, but other than that I think everything was fine. I would recommend this location overall, very easy to get in and out of and staff were friendly and helpful enough.

Diana R. le

Évaluation :

Reminder to clean out the cigarette dish inside the center console

Tyler H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chris B. le

Évaluation :

The location staff were great. No complaints about them or the equipment. But this online check in you have is a joke. I still had to do paperwork, show license and do credit card transaction, although so already did all of that online. Didn’t save me any time whatsoever.

Collin H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeanne B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joanna H. le

Évaluation :

Staff was easy to work with and very easy going.

Jamie H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ryan K. le

Évaluation :

Le client n'a pas laissé de commentaire.