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Sandra R
Customer Reviews for Kings Tires II LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Really nice people at this location
jason sFriendly understanding and really worked with us. Can't remember his name yet he was so helpful.
shelley mVictor was Wonderful! When my stress was right around an 8 (on a scale of 1-5), he was the anchor in the storm in our conversation! Such a nice guy! Thank you for making my day!!!
pam vAll around awesome great to rent
Michael BOwner referred me to an app instead of going over truck with me and explaining things.
LORENA FExcellent service and equipment👍👌🙏
Dang LThe owner was so slow omg. We went to return it and waited over 20mins while he was "in the bathroom" and then gave up and left the keys. He said the car was missing a has can so I bought one to not waste more gas and he didn't seem to care. It's in such a sketchy spot and the car was dirty and made tons of noise. Will not return to this location.
Sophia TEnsure all drop off locations are available
Roger HThe truck bed was wet and there were no moving blankets that had been pre order
Gregory TAmazing customer service!
Jess HVery friendly staff made this a very pleasant rental experience. I highly recommend!
donna fThe manager Victor berated my husband when he returned our equipment, more or less scolding him repeatedly for his experience of us- were we perfect customers? No. But was returning the equipment late our fault? No. It was part of a very difficult series of events for us this week, and we made all necessary payments as we had to- my husband did NOT need to be scolded by some angry man upon drop-off. Apparently Victor came out to the front desk when my husband was dropping off the equipment, and then raised his voice while explaining how angry and inconvenienced he was. Like I said, we returned the equipment late, but that is just a difficult part of the job that he has- not an excuse to yell at a stranger about your own hardships. He can charge us, and we paid- he cannot also make us feel bad. In addition, he insisted on charging us for a dolly that we never received. They were out when we picked up, and we said that was fine- and then at drop off he insisted it was part of the charge, after making multiple false claims about our payments. As a side note, this location is in a very bad area of town. We live locally (hense just renting a van) and this is a well-known very bad area. The streets on both sides of this building are filled with houseless encampments, and it's not a safe area to have to go to for regular business like this.
Mitchell GCharge correctly. Go over the charges before you charge them so people don’t have to open disputes
Kendra JCounter person went above and beyond to help us through the mistakes uhaul had created. And they were plentiful. This review asks about the location but not about uhaul itself. What a shame that the company doesn't want to hear that.
BENNET PAfter using this business 4 times in the last year, I was shocked to have such a horrible last experience. Dirty and broken truck Additional charge to my credit card due to lack of attention to detail From the 800 number to the store and area managers- lack of accountability and customer service If I could give zero stars I would
MONICA VThe hours were listed as 9-5 at the rental location. We arrived a bit before 9 and waited 30 min. I was signed up for the 24/7 pick up and the key was not available. I called the 800 number and I was on hold for over 10 mins - once assisted by someone they were very nice and helpful. During this call the person arrived at the rental location and I got the vehicle. I was promised a $50 credit but that was not reflected on my final bill. The person at the location where I rented was not apologetic at all for their late arrival. I won't use this location again.
Jody NI will not use uhaul again. You did not have the trailer in Ukiah I had reserved you cost me an additional 3 hours having to drive to Santa Rosa.
MONTY MThere was a homeless person living in the back. Pipe and all. There was garbage in the cab. The oil was at 50 % and dropped during the trip.
AMY BI payed 30$ extra for a hand truck, furniture dolly, and half a dozen furniture pads and none of it was available when I picked up the truck. I tried calling U-Haul customer service about this and the first time I waited an hour, someone picked up (I could hear voices in the background) and they hung up before saying anything! I called again and waited, again, for an hour and no one picked up! I doubt I'll be refunded for the equipment I requested, in fact, I'm half expecting U-Haul to charge me for not returning the truck with the missing hand truck, furniture dolly, and furniture pads. My move was very unnecessarily stressful because of the incredible lack of customer service on U-Haul's behalf. Non-existent support and unfulfilled ordered items made for a terrible customer experience, I doubt I will ever use a U-Haul truck again.
Kelly DIt was like the truck was never even serviced between the last customer who rented the truck and our rental. To start, all 6 tires had to be replaced after we noticed 4 bad tires immediately after driving off the rental lot; two shredded tires (inside back tires) with one of them just hanging around the wheel rim loose, one tire that had no tread (outside back tire), another tire was about to shred as well (outside back tire)...this is after it was noticed inside back tires were wobbling while the truck was driving, by my friend driving behind us (who gave us the ride to pick up the truck) and also another random driver who stopped along side the truck to advise. The steering column was also off (truck drives straight while wheel tilted). There was old napkins from the previous renter left in the cab...this was a 26ft uhaul rented to drive 650 miles through the cascade mountains over 2 states from CA to WA. What a joke. Its like safety doesn't even matter to uhaul, or at least the "authorized dealers" collecting commission to rent trucks on behalf of uhaul; they got their money that is obviously what matters most. And shame on uhaul as they obviously dont do enough quality control over their authorized dealers since theyre easily getting away with this poor quality of rentals. Good thing we noticed the crap condition of the truck's tires; what an accident that would have been going that distance 650 miles through the cascades with 4-6 bad tires in a loaded 26ft truck...(the service repair man made the decision that all 6 actually needed replacing, not just 4) Customer service hold wait times were over 45min (not efficient in the time of an emergency), and meanwhile I had moving help rented/ paid for just sitting for 1hr of my paid rented time while we tried to get the truck situation sorted out, which involved driving the truck back to the rental place since their phone was off the hook busy and uhaul's wait times were excessive > 45min. Does uhaul refund you for the time it took me to correct their error, of course not. I can never recommend a company that does not place any regard to safety of the truck rented out...And we were sent to this location to pick up a truck because the location we reserved with for MONTHS in advance initially, accidentally rented out our reserved truck to someone else (as if moving isn't stressful enough, another example of how unreliable the authorized dealers are)... If you ask my advice to improve the experience for the next customer, get rid of the authorized dealers - I can never recommend uhaul as long as you use them. The only way this could happen is by not LOOKING (what a simple concept).
JAMES Cwindows and mirrors filthy. Window on sliding door was blacked out with some sort of paint. sliding side door never would stay open.
KATHRYN KGood and quick service I will definitely be going thru them again when I need a truck
MELISSA BI JUST DROPPED THE TRACK AT 8 PM ON THE SAME DAY. PARKED THE TRUCK TOOK PICTURES AND PLACED DOLLIES INSIDE THE TRUCK.
Estrella EThis is not your typical U-Haul office, but rather, a tire vendor who contracts with U-Haul. A bit rough on the edges, but friendly and very high quality customer service which trumps a pretty showroom any day of the week! Went off without a hitch, and no lines!
PATRICE MI was told my reservation would be ready at 8 AM. I arrived at 7:45 AM. My rental wasn't ready until 9:30 AM. It was dirty -- sunflower seeds all over the cabin floor. And I reserved 10 padding blankets, but was only provided 7.
Phillip GAll good, vern
VERNON MThe location is filthy and ghetto and smells like dog feces. It needs a lot of love and care. The dog in the cage with the tiny bed broke our hearts, especially when the little girl kicked the cage because the dog was friendly barking at us.
Maxwell MThe truck was filthy, I had to wash it and replace the wiper blade, the drives side wiper blade was down to the metal! the back of the truck bed had a sticky liquid spill from the previous rental. BADDDDFDD!
EDWARD FThe check engine light was on and the windshield was remarkably dirty.
Steven KMy reservation was moved back twice, I get to clearlake ca where I had a 15' truck rented one way to wa state and NO TRUCK. 6 hours later the only thing offered was to drive another 3 hours to rent a 10' truck. Arrived at new location, rate was increased to 1200 from 800. FOR A SMALLER TRUCK THAT I HAD TO DRIVE 3 hours for. REPEATEDLY TOLD THATS THE BEST YOU CAN DO. Take the smaller truck for a higher price but lucky me you gave me 1 extra day and 300 miles. Then cue up the calls to turn the truck in a day early because no one had a copy of the extra day,except for the paperwork I kept. So to recap I paid you to change my move date twice, Then have to drive 150 miles in wrong direction to get a truck that is smaller then requested, paid the same price for smaller truck, then hassled that I am a day late when i am 2 DAYS early and 289 miles under the allotment. No business has treated me worse then uhaul
JAMES MI was required to return the truck with 7/8 tank of gas that was given at initial rental. After driving 1000 miles I was charged for not having that exact amount. This was very upsetting considering that I did put extra gas in the tank prior to drop off but was shy approx 3 gallons and was charged almost 6 dollars per gallon. I feel like this was a scam that could have been avoided if I had a truck at initial rental with full tank of gas. Will most likely avoid your company due to this principal and feeling of being taken advanaged of for being 3 gallons shy of an initial 7/8 tank of gas.
DERRICK PEverything went smooth and had good customer service. Nice to support a local business owner at this rental location. So much easier and closer to my home than going to the main U haul rental facility.
KAREN HWe were there on time, but truck had not arrived yet. Other than that, all was fine.
Richard RThis place was amazing. The staff was kind and the equipment was great. Completely impressed and thankful.
Cari ZThey over charges me , added an Xtra day , still trying to get my refund
craig kThis pick up location was great however your online process was horrible, you changed the location and time frame with out notice or care for the customer. Uhaul as a company rates a zero with me.
CHRISTOPHER CAdd a key dropoff box!
Christoph PVictor had to deal with some computer issues that weren't his fault. He took care of the situation, was courteous and a total pro.
John LI'm not sure... It's some small businesses that make your company incredible undesirable.Uhaul can't fix stupid but can remove their business from less desirable locations I guess. Good luck.
Sean NI wouldn't recommend renting a truck from you again, got the truck at 3/8 full tank. Used MAYBE a quarter tank. Put 40$ in and then you charged me anoth 66$ for gas to get it to full. Guess I didn't pay close enough attention but really? 14 gallons for 66$ = 4,71 a gallon. Wtf? Awesome. Thanks!
David SCouldn’t be better. Thank you.
Terry Lbeing in CS myself, I can truly say that the service I received was Top Notch !!! I will be back to this location again because of that alone....
Kimbra WMade an appointment for 1:00 o'clock, however the truck was not returned by the previous rental driver until 1:30. By the time the truck was prepared and paperwork complete I was not out of there until 1:45. Since I had helpers waiting at my house to help me load until 2:00 pm, by the time I returned they were no longer available. Therefore, a fifteen minute load required me alone loading the truck for over 1 hour. What was most disturbing is that the previous driver was not even apologetic about his tardiness. I can only conclude that there was no penalty imposed by Uhaul on this late renter which in effect led to a very dissatifed customer. Will definetly consider other companies before using UHaul again.
WAYNE WFast and Easy ...Professional staff and very courteous!
JOHN B