Customer Reviews for Kings Wholesale Auto LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kings Wholesale Auto LLC

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Harry W.
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First, I had agreed to rent from Safe Mini Storage 3 in Brownsville AL. When I got there they told me they had no trailers. UI showed them my rental agreement with their location. The looked it up and told me I had to drive another 16 miles to Kings Wholesale Auto. They also said that the record showed I had been texted and emailed this change. But I had not, and would not have agreed to it if I had. I would have gone to a closer alternative. But I was not stuck and forced to drive way out of my way. At 2:00 pm Kings had doors locked. Owner came out after I knocked saying he was about to leave for the day and I was lucky I caught him. He had no record of the rental. He told me to go get the trailer I wanted from the back and drive up. I had to hook up a 6'X12' trailer by myself with no help or lift dolly. Luckily I had a cinder block with me to prop the trailer up. I am a strong man and could barely manage this. Note I had never before hooked a trailer up to a truck and was not sure I had done it correctly. When I drove back to the front the owner took a picture of my contract and said I was good to go. No payment. No paperwork. No anything. The next day I called U-Haul and you did not even know I had the trailer. I spoke with first a sales agent and then a scheduler. Both told me Keith Nelson, the area manager would call me to straiten this mess out. He never did. Later that day someone from U-haul called and asked if I still planned to pick up the trailer. I had had it for 24 hours at this point and had towed it 250 miles and was still driving.That night I was emailed a new rental agreement showing I had been charged. Note that this agreement did not include a location for drop off; only a phone number at U-Haul to call. So I had to call you again. Overall I hated this experience and feel U-Haul really dropped the ball a half dozen times. I was not contacted when my pick-up location changed. I almost did not get my trailer because the business did not know I was renting. I had to hook up the trailer by myself with no training or guidance. And I had to contact you to make sure you knew I had it. Even after all that Keith failed to call after 3 different U-Haul employees promised he would. And after all that I did not get a drop off location in my agreement and had to call again to get that.My next rental should be free as a minimum.

Thomas S.
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No one is there and this is the second time in 30 days i have dropped off Uhaul equipment there. When you call their number it always has a full voice mail and cannot take your message.

Brian K.
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I could not get anyone to answer the phone or check in the trailer for 5 days.

tom S.
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Lose the small time dealers and go to "dedicated only" stores. Return ing equipment to a closed empty lot leaves a lot to be desired.

Richard W.
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Customer did not leave a comment.

Tina C.
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Customer did not leave a comment.

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