Thee guys were great and saved me in a bind. I had reserved a truck from a different location only to show up and they are closed (even though supposed to be open). Was able to get in touch with this location and they had a truck ready for me by the time I arrived. Also easy getting in and out and gas station on site which is nice
Jack Marcus
Customer Reviews for Kingsland Service Station Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The person who helped me was rude, he left me waiting excessively while I reviewed papers and looked at the phone. Added to this at the end without driving even 6 miles, in fact the gas gauge didn't even move and I returned it before the two hours I requested and this man charged me $20 for gas. I don't know why and I called support and he told me that they couldn't do anything because I gave it to them in cash a joke
Tonny ReyesBest U Haul experience in NYC. Will definitely be returning in the future. Thanks so much.
Sam CordellThis place saved my night. After a long drive and a tiring move I initially wanted to drop off my car at a place that was marked as 24/7 drop off location on the U-Haul website. This was not true, so I had to find another place before they closed. This location didn't have room but was able to squeeze the truck I had in. The person who wrapped up my rental was very friendly, efficient and helpful. Thank you again!
Mai DangEverything for the pick up was extremely easy and fast.
Richard GonzalezI see no necessary improvements at this time.
Michael WhiteGreat Experience!!!
Garry DiazKeep the same service because for everyone because was a excelente service
Maximo RieraVery helpful staff!
Katherine McQuillenI always use this location. I Make my appointments online and I'm in and out of there quick after i received my instructions on the rental vehicle. Workers are nice and quick.
David CruzGood service and quick answers.
Secure RoofingGreat experience, really easy and really good service. Frankie did a great job.
Wellington GarciaThis location is the best for me and if anyone asks me, I will always recommend it
Sipp AndzejThe people at this uhaul were honest, friendly and provided good service. I will use them again for my uhaul needs
Edgar RodriguezVery happy with the attentive service, the condition and cleanliness of the truck and seamless transaction on the UHaul app. I would definitely recommend.
Yvette LoughlinIssue resolved
rodrigo torresBrand new van.... only 2,4000 miles.... the quietest, easiest to lock an unlock and tie down objects in we have ever rented. Always a treat when it works out that way. The radio was even on WFMU when we turned it on.
RAY CROSSGreat place to rent vans from
Artur AslikianVery smooth experience. I will definitely rent vans from this location next time
Artur AslikianVery smooth experience. I will definitely rent vans from this location next time
Artur AslikianSignage at the location indicating they are a uhaul vendor. Everything was fine for us but I think some pickier customers would have wanted a cleaner truck without a broken mirror.
Jacqueline Lolongsuper helpful staff & open 24 hrs!
Celia CasuccioHidden deposit fees, overcharge on gas refill, poor customer service, dirty vehicle that had clearly just arrived back, and additional unexpected fees charged next day. I will not use this location again.
Mike WhiteGreat customer service, everything was done efficiently and professionally
Guman Gezici🌟🌟🌟🌟🌟
Joel DeutschGreat spot. Super fast and convenient. Always rent Van's or trucks
Michael WhiteOverall experience was good, except we had a backpack stolen after the car was allegedly locked, because the drivers side door would not close properly.
Jonah BiblowitzStarted off with 0 gas and they made me pay for it twice. Once to ride away and once because I came back with low fuel
Michael ZylkaVery good spot to rent U-Haul trucks
Artur Aslikian**Amending a previous review** An employee at this location reached out to me as soon as they learned of an administrative error and promptly fixed. I've had some rental frustration in past years, but I'm grateful that those who manage this location are professional and prompt. Picking up the truck was also much quicker than other locations I've been to, which is a plus. The cab of the truck was a little messy, but nothing crazy. Returning was easy also, and email receipts are prompt too. Easily the most organized location I've visited. Definitely choose this location if you're looking for a smooth operation.
Emmali CorcoranThe guy was rude. He directed me to park at a bus stop risking a $165 ticket. He charged me for 33 miles when I only went 3 I'm waiting for a refund .
James RosadoTruck was horrible, radio did not work, ABS sensor came on while using, truck sounded horrible while driving as well. Called location numerous times after pick up and never answered
Chantel WoolridgeThank for your service
steven riveraApp check in process is painful and exceptional slow. I would significantly prefer having a UHaul agent check the vehicle in than have to walk around in the dark taking pictures of a van, taking the same pictures repeatedly because one "didn't upload," etc. It took me 20+ mins to complete the return in the very slow app - which I had to download even though I didn't want to, because trying to return on the website didn't work at all.
Matthew WertheimerMerci
steven riveraClean the trucks before u rent it please
Dexter BernardoMy reservation got canceled Less than 12 hours before my pick up! I'm not happy and it was a really Painful experience and made my moving day really Hard.
Ellen HamiltonVan smelled like dog, dog hair everywhere and had a stale smell to go along with the dog smell. Worse van rental experience I had smelling that. I had no time to wait for another van since I had an emergency.
Jonathan FelicianoNothing everybody was great they need a raise for all the hard work they do thanks again..
travis BookerMore signage! It took me a second to realise I was in the correct place
Liam DeeGREAT CONVENIENT LOCATION. CAN REFUEL AND CHECK OUT AT THE SAME TIME. IF YOU UPLOAD YOUR LICENSE PICS PRIOR TO ARRIVAL, (IN A TEXTED LINK) YOU WILL BE IN/OUT IN SECONDS.
Giancarlo BrevettiThis rental spot is amazing!! The people working the counter were very helpful and the facility is super clean! Must recommend!!
Giancarlo BrevettiThe customer service is great from the son but the dad is grumpy if you challenge him or ask him questions at all. They just want you to call uhaul if you have any questions.
Hyatt StengleCustomer service better rate in fair prices
Jeff Stroy2nd time I rented from this location on Friday afternoon for 24hrs.. Horrible service at the time I walked in to do the pick up, Mr. John I belive to be the owner of this premises was not helpfull on my rental very unpleasant person me as a customer he did Not give me a good service to the point that I almost canceled my reservation. A gentleman that happened to be there at the time had to step in and help me with the process.
Jani PinedaI had a great experience! Courteous staff, no delays very helpful with my question regarding the rental help me with the process to make it faster and easier picking up and dropping off.. I would recommend to keep up the great client service. Definitely recommend with precise location. Merci
Jani PinedaI did order a dolley but did not receive one. I don't think I was charged, but could have used it..
Michael LeMayI picked this location due to a slightly higher rating than another nearby location which had the vehicle I needed. However, this location failed miserably. I showed up on time with my "guaranteed" reservation details in hand, but they didn't have any vehicles whatsoever. NONE. I was told to wait and one "should show up any minute now." After about an hour of waiting, still no vehicle was available. Then things got much worse. There were two guys in the office and 1 gas station attendant outside pumping gas. I went to the bathroom for 5 minutes and when I came back out, the 2 guys in the office had left. Then about 10 minutes later 2 other people show up saying they had spoken to these guys, who had just left, earlier that day and were promised vehicles. Yet, I'm waiting over an hour with a "guaranteed" reservation that was made days in advance and there's STILL NOT A SINGLE VEHICLE AVAILABLE. These guys in the office left this poor attendant alone knowing I didn't have a vehicle and having promised AT LEAST 2 other people vehicles when they knew weren't available by the time they left. It was mayhem with everyone calling Uhaul customer support in a huge fuss, and this attendant getting screamed at by multiple people, including the boss who he had called on the phone looking for help. I understand those who had rented the Uhauls before maybe didn't come back in time, but to leave when there's an active issue happening and put it all on your underling employee after promising multiple people cars that aren't available..... It's despicable customer service.
Anthony LeonBest rental location. Will only be going to them from now on.
AMANDA GUILLENAwful experience. My truck was not available even though I had confirmed via email and on the phone 3 times
jean mispelblom beijerThe uhaul I picked up had a broken side mirror that it made it difficult to drive. There was a claim put on it already but having a broken side door mirror made it challenging and more dangerous to try drive the van. I don't think a van with that damage already should be rented out. The plus side is the workers at the place were very nice and parked the van for me. I added a star for this.
Alfred MegallyThe worst experience ever
Ralph ChikhanyWaste of money, and disrespectful of my time. Much work needs to be done to ensure your operations and processes are more reliable.
Benjamin DickYour reservation process and customer service is garbage.
Dennis CallisonStaff was rude and unhelpful. Situationally appeared to be because I'm a woman, I witnessed a male U-Haul customer receive wildly different treatment.
CLAIRE MARIE HEINEGGTrès bien
Tony CastilloQuick & easy
CHRISTOPHER F FAGANNot blaming the location, but for some reason they didn't have my reservation on their system so eventhough I was there before my reservation I didn't get the keys till about 15 minutes after I reserved it. They weren't ready for my reservation, so the vehicle was pretty dirty inside and out, and they didn't have the dolly that I paid for available. Staff was decent though. Wish I had a better experience.
Persio PenaNothing to add
PHILIP MITROVICHIt was a wonderful and smooth experience!
Mechel BerkowitzKingsland service station is the number one uhaul location in nyc. Their customer service is second to none.
Josiah Bartlett