Évaluations des clients Kingstree Hardware Company Inc

I was extremely disappointed with u-haul this go round. I ordered a uhaul truck went to pick it up and no key was set up for me and no one was there to give me a key had to talk to several uhaul people and explain things over and over ( lack of communication) I was extremely upset when I had to go even further out of my way to actually get a truck and then it was only guarantee 30 miles in that contract so of course I was going to get charged even more not to mention I got charged for 2 trucks the first I couldn't even get. Then upon dropping it off I had to go even further. It was just the worst experience I have ever had! I would not recommend to anyone and I definitely will not be using again.

I have had an account with Kingstree True Value for 35 years. The third generation in the store and raising the fourth. If they don't carry it you don't need it. Great to do business with.

Was charged extra for gas and I put gas in it before I returned it, was charged almost 100.00 for cargo van and it was returned the next day to the store which was closed when I returned it and could not check it, not happy at will not use again

Tight parking for a big truck. Not store owners fault, another truck/trailer (not UHaul) blocked driveway. Could add parking lot signs and lines for UHaul trailers and trucks by size.

Great customer service again

Excellent customer service. Clean vehicle. Will rent from this location again.

Customer Service classes Conflict resolution classes Equipment inspection

Please make sure the windows on the truck are cleaned and clear. And that there's no left over trash in the truck from the previous driver.

Why do I have a balance - You know I returned this vehicle way before my time due - I went to the location and no one was there to receive it - a car was there but the location was closed - No I looked in my email and have an invoice and a bill! What the heck!

The store was closed. I dropped the uhaul off and took pics of the uhaul online.

Very helpful

I have never paid so much money for

I reserved mu U-Haul for Saturday 10/21/2017 in Kingstree. I received a phone call from True Value a few minutes after I had done my reservation online, and was told that they would not be open on Saturday but I could come pick it up before 5 on Friday and they would NOT charge me for the extra day. I agreed and arrived Friday sometime around 2:00 p.m. I signed all paper work stating I was only being Charged $24.79. After returning the U-haul Saturday afternoon I noticed I was charged the 24.79 twice on my account. I called and let True Value know and they said they would re-fund my money. Now here I am almost a month later with NO REFUND. I have called the store many times and the polite cashier keeps telling me that her manager is taking care of it, but obviously has not and the manager also will not call me back. Terrible management!!!! Still waiting on my refund!!!!

I was very happy with my rental.

The only problem I have is that my bill is so messed up. Other than that, customer service was great and the truck was ready to go.

The clerk was very helpful with my rental .

convenient

Just continue doing what you are doing. Excellent service and easy for a busy mom

Good knowledgeable people

N/A

I rent a 26 ft cab and if I drove 45 mph and up..it shook so bad it felt like it would fall apart. Really need some better maintenance. And I was totally disappointed because I booked it 10 days in advance so I could pick it up in Florence SC..but 1 day prior to pick up date. I was notified I had to drive an hour away for pick up. Unacceptable. They should make arrangements for an employee to drive the truck to the location you booked for.

When we missed the closing time for the location and brought the trailer back clean and empty at opening the next morning (9am), we paid a full additional day ($29.95?). That seemed unreasonable.

The pick up location was good. However, scheduling was horrible. I originally booked a truck for Saturday morning to pick up in Mount Pleasant, SC. So I booked moving help for 8:30 am Saturday. I was contacted by email Friday morning stating that my time and location changed. There was no way to reschedule the moving help. Everyone I spoke to in the Uhaul scheduling department were rude and not very helpfully. They did not care about my situation at all. I was disconnected twice. I ended up having to drive an hour and a half away to get a truck on Friday to guarantee that I had a truck Saturday morning when the moving help arrived. This was extremely inconvenient and cost me more due to the gas and time wasted to drive there and back. I feel that there should be some kind of compensation for my troubles. I would like for someone to contact me regarding this situation.

1 of the trailer's 4 tires was flat. Noticed this after loading trailer. Had to unload and switch from a 6 x 12 to a 5 x 8 making me do twice the number of trips of 80 extra miles and 2 more hours of driving.

The employees at Kingstree Hardware made my U-Haul experience flawless.

Well I didn't appreciate the allowed mileage that was giving to me, especially when the pick up location was 25 min from my home and the dropped off location was over 96 mi. But I pace that in God hand. Put I want use your reservation service again. Thank you

To make sure all the equipment is fixed and working before the customer comes to pick it. I request for a certain size and had to down grade to a smaller size. Instead of me make two whole trip I had to make four instead and I know I was aggravated plus my pressure was up from this aggravation.

Great location. Friendly staff.

There is no need for improvement at this location. The young lady who handles the U-Haul rentals is very efficient and the experience went smoothly.

when I pulled into Kingstree I was waited on immediately by the nicest young lady who liked her job, and was very helpful. No need for improvement there either. Highly satisfied.

charge the correct rate for same day service. I was over charged due to the fact kingstree location could not let me use their toe bar it was damage. cost me $40.00 more for same day service.

Everything was good. If you want to improve the experience you could provide free snacks. Lol

Difficult to get to trailers - crowded lot. The auto transport trailer I rented did not work - my car bottomed out and wouldn't load, but I was charged a full day's rental anyway. Not cool.

The truck service engine light came on as soon as we cranked the engine and the personnel did not understand what it meant. A little more training would also hav e been helpful

terrible experience with U-Haul in general. i wanted to pick up truck in surfside, SC, which is where i reserved it at online, but had to pick up at kingstree, sc. very disappointed with this and will not use U-Haul again.

I rented a trailer, and a 26' truck in a 2-3 week span. The young lady that processed both transactions screwed both of them up. She had to get another lady to fix her mistake, costing me time on both rentals.

You need to update all your areas I had the worst experience getting a truck and returning a truck with y'all ever I will never ever rent from you all again!!!!

Make sure the gas hand is where it should be on the tank because it was 2/10th below where it should have been on me.

All equipment needs to be inspected before given to another customer.

U-Haul has been there when we needed it. The national representatives have been great! Thanks, Boykin

Staff was very helpful in my return of the vehicle.