I called three times and only got an answering machine. I parked the trailer in a spot and had to figure out how to drop it off. After a couple of moments, i had the idea of going to the website to see what I need to do. I followed the instructional video as best I could, but the app would not let me proceed to the third step. After retrying the app three times, (expecting a different outcome is an indicator of insanity) I decided to do a live chat. The nice young lady informed me that the app does not work with Safari, only Chrome or Firefox. I tried the app in Chrome and it worked as expected. Returning the trailer was easily my most frustrating experience this year.John H.
Customer Reviews for Kirbys
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Williamsburg, VA 23185
(243A off I64 near Busch Gardens)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 8h30 am à 12h pm
- Mar : 8h30 am à 4h30 pm
- Mer : 8h30 am à 5h pm
- Jeu : 8h30 am à 4h30 pm
- Ven : 8h30 am à 5h pm
- Sam : 9h am à 1h pm
- Dim : 12h pm à 4h pm
Heures d'ouverture spéciales
- 5/25/2022 - 5/31/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tyrone H.
Le client n'a pas laissé de commentaire.Janene P.
Le client n'a pas laissé de commentaire.Carlos H.
The people at Kirby's were really nice and helpful. I would have liked to found a place closer to my house.WILLIAM C.
Le client n'a pas laissé de commentaire.THOMASJOHN P.
Outstanding customer service!CARL W.
Le client n'a pas laissé de commentaire.Daniel Z.
Le client n'a pas laissé de commentaire.Fred B.
Le client n'a pas laissé de commentaire.RICHARD C.
The online process to get the vehicle was horrible. The process took an hour. Wouldn't work with I-phone. Fortunately someone in my party had an Android but the checkout process with that phone took 40 minutes. Setting up my account earlier was painful as well. I was on the phone with customer service for 1,4 hours because my profile wouldn't connect to the order numberCharles A.
Both locations were great except getting the trailer was a giant pain in the ass. The night before i was supposed to pick up tge trailer i got a call saying it wasnt gonna be there and then the next day it wasnt there either. just a a giant shitshowRICHARD J.
Evelyn K provided amazing costumer service for our rental. She was very informative and had a successful rental here with this business. So thankful for businesses and people like Evelyn K.JOHN W.
Keep on doing a great job thank you.CHARLESHENRY P.
Le client n'a pas laissé de commentaire.Chantal C.
Le client n'a pas laissé de commentaire.CHRISTOPHERALLEN M.
We passed 2 U-haul locations on the way to this one, 40 miles from us, that was the nearest one to show online. Not only was it far away, but it was unlit and hard to find compared to the ones we passed in Gloucester.KEVINMICHAEL M.
Le client n'a pas laissé de commentaire.GLENNANTHONY C.
Building was messy and not inviting. But customer service was fantasticMICHAELIRWIN M.
Le client n'a pas laissé de commentaire.KALVINSHAJUAN N.
Excellent friendly service easy and efficient no problems at allRICHARDF C.
This was our second pickup location. The first place's equipment was broken and it was supposed to have been taken off line. Both places were not near where I needed it. I had to start loading two hours later than I originally planned.GREGORY H.
Nothing. Representative was extremely pleasant and helpful.VANCESHELBY E.
Le client n'a pas laissé de commentaire.SHERRILYNN D.
The operator was excellent, very knowledgeable and helpful. The app to scan my license failed to function on my Pixel phone, so she used hers. Easy in/out to the main road.MARKLAURENCE J.
Great customer serviceâ€¦. Personable, professional, quick, and expert service. Merci!CRAIG A.
Friendly and helpful service.VICTORALBERTO C.
Le client n'a pas laissé de commentaire.GERARDUS O.
The drop-off location looks very run down. It looks like they have very short hours so make sure to use the app to drop off the vehicle.Steven W.
Le client n'a pas laissé de commentaire.daisy O.
Remove the smell of urine from inside the buildingBrian E.
Mrs. Kirby was friendly and had the equipment clean and ready for us when we got there. Pick up and drop off were a breeze. Merci.NANCY C.
The location was great. Fortunately the owner stayed late to make sure I had no problem with the 24/7 pickup process on the app. Glad she did!! I went thru whole app check in process, then it stopped et the verification process. I messaged Uhaul thru the app....no response. The owner came out to check. She processed the rental at the store. Glad she stuck around!!PHILIPHAROLD U.
Le client n'a pas laissé de commentaire.LAUREN W.
Amazing customer service, the owner/manager who assisted us was above average to say the least. Hopefully she gets on a much deserved and pleasurable vacation soon with her family.LUKETHOMAS Q.
Le client n'a pas laissé de commentaire.Christian B.
Dropped off after hours and in the dark. Absolutely no lights. I know the area so I was not too worried, but to someone not familiar, pitch darkness would be a huge deterrent.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.JENNIFERANN W.
It was very unsanitary inside of the facility. It smelled, visible bugs, and trash. Staff was very very kind, professional, and helpful!LUKEADDISON W.
The service, the trailer, and the really nice person at the location were all great! The app touting 24 hour return was not great. It kept prompting me to take pictures of the trailer, but would not upload the picture. Thus I could not return using the app. I read reviews about the app and that was a common complaint. Great idea, poor execution.Robert W.
N/A Customer service was outstanding. The Location needs to have a few smaller trucks($19,99 trucks).JESSEJAMES W.
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.Breonna G.
Le client n'a pas laissé de commentaire.SCOTTA M.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Kristin D.
Le client n'a pas laissé de commentaire.Andrew M.
I have used Kirbys 5 times. Kirbys bends over backwards to please. Use them with full confidence for all your moving needs.MARKSIMMONS P.
Convenient location. Did not go in as it was a late evening drop off.Brian B.
Le client n'a pas laissé de commentaire.Michael G.
Most convenient location to Kingsmill and eastern side of Williamsburg close to I-64 and gas station for refueling. Friendly courteous service.EDGARARCHER C.
Evelyn at the Williamsburg, VA location was wonderful! Our daughter's move to Memphis could not have happened without her help! She was a true pleasure to work with and took such good care of us!ALEXISMARIE C.
Move to a populated area, especially if there are any evening or night pickups/drop offs. This is too rural of a location that is not monitored.Nicole J.
You should simply look at the on line reviews. The lady representing your company is not friendly at all. I experienced the same when I actually showed up 30 minutes early for my rental. The building is absolutely filthyCRAIGKENNETH L.
Le client n'a pas laissé de commentaire.CHARLESL S.
I had a trailer booked at Ace Hardwar in Williamsburg VA but the bearded young guy booked a Motorcycle Trailer, not what I requested, I went to get it Saturday morning and he walked away, as if it was not his problem, leaving the issue to a blond lady that booked me a trailer "11 miles away" I went to my truck, I put the address in On Star and it was 22 miles away, I went back in and a 3rd lady helped me get what I needed at 2395 Pocahontas Tr, and she apologized for the mistake. No One else did. I finally arrived at 2395 Pocahontas Tr and the nice lade there stated I had 2 trailers booked, ACE Headwear never canceled the wrong one, So I spent time at 2395 Pocahontas Tr getting unscrewed, This location was the best yet, and I wish she could teach ACE how to do the right thing and be nice, like she was. I will never recommend ACE location who has an inept staff at the U-Haul counter, Again I saw 3 different people in 15min and all 3 got it wrong. I needed to be in Richmond by 10:00 and I arrived at 11:00 no thanks to ACE.COREY C.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.JON S.
Le client n'a pas laissé de commentaire.Theresa K.
I dropped off at night so I never met anyone but it's easy to find.Crystal C.
Can not think of anything . my trailer rental was a pleasure , the sales person was helpful and friendly.JERRYRICHARD P.
Le client n'a pas laissé de commentaire.Stephen A.
I was assured that the trailer was fully inspected prior to leaving with it, so I took their word for it and left without checking myself. I checked the very next morning after loading and ready to get in my trip to find out that one tire was reading 15 psi, and the other 45 psi. I was unable to get a ahold of the pickup location so I decided to pump it up and start on my 5 hour drive. Every hour or so I stopped to check pressure, and there was an obvious slow leak in the tire. This is something that should have been taken care of prior to renting it out again.BRETT W.
Awesome customer service! My reservation was for a different place. After going to this facility I was happy to be their customer ...JESSELEE M.
Very helpful and friendly. Easy to work with and fast in and out and on with my moveHEIDI N.
Le client n'a pas laissé de commentaire.WADEDAVID K.
Le client n'a pas laissé de commentaire.Melissa W.
Le client n'a pas laissé de commentaire.LYNNMARIE W.
Le client n'a pas laissé de commentaire.ANDRELAMARR B.
Premium service & information about moving procedures. This "agent" provided the ultimate in customer service. Many thanks and wishing her a very prosperous future in her chosen profession. (I am looking forward to the next rewarding experience)ARTHURDARYL E.
Le client n'a pas laissé de commentaire.Walter S.
Le client n'a pas laissé de commentaire.CHALITASYLVIA P.
Le client n'a pas laissé de commentaire.TAMARAANNE C.
Le client n'a pas laissé de commentaire.MONICABIANCA P.
Evelyn Kirby went above and beyond with her generosity and patience with me.Sheldin M.
Le client n'a pas laissé de commentaire.Jay P.
Everything went fine. The woman who helped with out trailer was very nice.George P.
Evelyn was very helpful and knowledgeable!joe G.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.CEASAR N.
Le client n'a pas laissé de commentaire.ervin M.
The lady is very friendly and polite. Have rented from her more than 3 times. Provides excellent customer service.Alissa M.
Dispatchers for a given area should be more familiar with geographic layouts. They sent me to Williamsburg, VA from Hayes/Gloucester, VA by-passing a pick-up location that had trailers available. I wasn't aware that I probablycould have stopped there. It would have saved me about an hour."As the crow flies" is not always the closest; especially when there are bridges and rivers to cross.louis V.
Wonderful staff. Had what I needed.REEDTIPTON J.
Only use trucks during business hoursCameron M.
Very nice Owner!LATOSHIA H.
Le client n'a pas laissé de commentaire.Kathy C.
Le client n'a pas laissé de commentaire.MELISSALORRAINE K.
Le client n'a pas laissé de commentaire.SCOTT M.
The OWNER at Kirbis were wery nice and very helpfull. Great customer's service. She has a great heart. We will return anytime. Merci.MARIALASAKOVA B.
Le client n'a pas laissé de commentaire.LORENZO P.
Le client n'a pas laissé de commentaire.Markei A.
Le client n'a pas laissé de commentaire.Curtis C.
Le client n'a pas laissé de commentaire.AMYCALDWELL S.
Le client n'a pas laissé de commentaire.JOSEPHANTHONY H.
critical D-ring in front right corner of the cargo trailer was broken so we relocated the rear left in order to tie down the Goldwing. Suggest more rigorous inspection and maintenance of equipment.STEVENWARD S.
Le client n'a pas laissé de commentaire.SCOTT B.
She was so sweet and helpful. I will be back.TIMOTHYJOSEPH G.