Customer Reviews for Kirbys
(Concessionnaire U-Haul dans le voisinage)

789 évaluations

2395 Pocahontas Tr   Williamsburg, VA 23185
(243A off I64 near Busch Gardens)

(757) 253-1901

Heures d'ouverture de l'établissement

  • Lun : 8h30 am à 12h pm
  • Mar : 8h30 am à 4h30 pm
  • Mer : 8h30 am à 5h pm
  • Jeu : 8h30 am à 4h30 pm
  • Ven : 8h30 am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : 12h pm à 4h pm
Heures d'ouverture spéciales
  • 11/20/2021: Fermé
  • 11/24/2021: 8h30 am - 12h00 pm
  • 11/25/2021 - 11/26/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(757) 253-1901

2395 Pocahontas Tr
Williamsburg, VA 23185
(243A off I64 near Busch Gardens)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h30 am à 12h pm
  • Mar : 8h30 am à 4h30 pm
  • Mer : 8h30 am à 5h pm
  • Jeu : 8h30 am à 4h30 pm
  • Ven : 8h30 am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : 12h pm à 4h pm
Heures d'ouverture spéciales
  • 11/20/2021: Fermé
  • 11/24/2021: 8h30 am - 12h00 pm
  • 11/25/2021 - 11/26/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRILYNN D. 
Évaluation :
3

The operator was excellent, very knowledgeable and helpful. The app to scan my license failed to function on my Pixel phone, so she used hers. Easy in/out to the main road.

MARKLAURENCE J. 
Évaluation :
5

Great customer service…. Personable, professional, quick, and expert service. Merci!

CRAIG A. 
Évaluation :
3

Friendly and helpful service.

VICTORALBERTO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDUS O. 
Évaluation :
3

The drop-off location looks very run down. It looks like they have very short hours so make sure to use the app to drop off the vehicle.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daisy O. 
Évaluation :
4

Remove the smell of urine from inside the building

Brian E. 
Évaluation :
5

Mrs. Kirby was friendly and had the equipment clean and ready for us when we got there. Pick up and drop off were a breeze. Merci.

NANCY C. 
Évaluation :
5

The location was great. Fortunately the owner stayed late to make sure I had no problem with the 24/7 pickup process on the app. Glad she did!! I went thru whole app check in process, then it stopped et the verification process. I messaged Uhaul thru the app....no response. The owner came out to check. She processed the rental at the store. Glad she stuck around!!

PHILIPHAROLD U. 
Évaluation :
5

Excellent

YAIMA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN W. 
Évaluation :
5

Amazing customer service, the owner/manager who assisted us was above average to say the least. Hopefully she gets on a much deserved and pleasurable vacation soon with her family.

LUKETHOMAS Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian B. 
Évaluation :
2

Dropped off after hours and in the dark. Absolutely no lights. I know the area so I was not too worried, but to someone not familiar, pitch darkness would be a huge deterrent.

CHRISTOPHER P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFERANN W. 
Évaluation :
4

It was very unsanitary inside of the facility. It smelled, visible bugs, and trash. Staff was very very kind, professional, and helpful!

LUKEADDISON W. 
Évaluation :
5

The service, the trailer, and the really nice person at the location were all great! The app touting 24 hour return was not great. It kept prompting me to take pictures of the trailer, but would not upload the picture. Thus I could not return using the app. I read reviews about the app and that was a common complaint. Great idea, poor execution.

Robert W. 
Évaluation :
4

N/A Customer service was outstanding. The Location needs to have a few smaller trucks(19,99 $ trucks).

JESSEJAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breonna G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SCOTTA M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

I have used Kirbys 5 times. Kirbys bends over backwards to please. Use them with full confidence for all your moving needs.

MARKSIMMONS P. 
Évaluation :
4

Convenient location. Did not go in as it was a late evening drop off.

Brian B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
4

Most convenient location to Kingsmill and eastern side of Williamsburg close to I-64 and gas station for refueling. Friendly courteous service.

EDGARARCHER C. 
Évaluation :
5

Evelyn at the Williamsburg, VA location was wonderful! Our daughter's move to Memphis could not have happened without her help! She was a true pleasure to work with and took such good care of us!

ALEXISMARIE C. 
Évaluation :
2

Move to a populated area, especially if there are any evening or night pickups/drop offs. This is too rural of a location that is not monitored.

Nicole J. 
Évaluation :
1

You should simply look at the on line reviews. The lady representing your company is not friendly at all. I experienced the same when I actually showed up 30 minutes early for my rental. The building is absolutely filthy

CRAIGKENNETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESL S. 
Évaluation :
5

I had a trailer booked at Ace Hardwar in Williamsburg VA but the bearded young guy booked a Motorcycle Trailer, not what I requested, I went to get it Saturday morning and he walked away, as if it was not his problem, leaving the issue to a blond lady that booked me a trailer "11 miles away" I went to my truck, I put the address in On Star and it was 22 miles away, I went back in and a 3rd lady helped me get what I needed at 2395 Pocahontas Tr, and she apologized for the mistake. No One else did. I finally arrived at 2395 Pocahontas Tr and the nice lade there stated I had 2 trailers booked, ACE Headwear never canceled the wrong one, So I spent time at 2395 Pocahontas Tr getting unscrewed, This location was the best yet, and I wish she could teach ACE how to do the right thing and be nice, like she was. I will never recommend ACE location who has an inept staff at the U-Haul counter, Again I saw 3 different people in 15min and all 3 got it wrong. I needed to be in Richmond by 10:00 and I arrived at 11:00 no thanks to ACE.

COREY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa K. 
Évaluation :
5

I dropped off at night so I never met anyone but it's easy to find.

Crystal C. 
Évaluation :
5

Can not think of anything . my trailer rental was a pleasure , the sales person was helpful and friendly.

JERRYRICHARD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen A. 
Évaluation :
3

I was assured that the trailer was fully inspected prior to leaving with it, so I took their word for it and left without checking myself. I checked the very next morning after loading and ready to get in my trip to find out that one tire was reading 15 psi, and the other 45 psi. I was unable to get a ahold of the pickup location so I decided to pump it up and start on my 5 hour drive. Every hour or so I stopped to check pressure, and there was an obvious slow leak in the tire. This is something that should have been taken care of prior to renting it out again.

BRETT W. 
Évaluation :
5

Awesome customer service! My reservation was for a different place. After going to this facility I was happy to be their customer ...

JESSELEE M. 
Évaluation :
5

Very helpful and friendly. Easy to work with and fast in and out and on with my move

HEIDI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADEDAVID K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Melissa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNNMARIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRELAMARR B. 
Évaluation :
5

Premium service & information about moving procedures. This "agent" provided the ultimate in customer service. Many thanks and wishing her a very prosperous future in her chosen profession. (I am looking forward to the next rewarding experience)

ARTHURDARYL E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHALITASYLVIA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAMARAANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICABIANCA P. 
Évaluation :
5

Evelyn Kirby went above and beyond with her generosity and patience with me.

Sheldin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay P. 
Évaluation :
5

Everything went fine. The woman who helped with out trailer was very nice.

George P. 
Évaluation :
5

Evelyn was very helpful and knowledgeable!

joe G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CEASAR N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ervin M. 
Évaluation :
5

The lady is very friendly and polite. Have rented from her more than 3 times. Provides excellent customer service.

Alissa M. 
Évaluation :
3

Dispatchers for a given area should be more familiar with geographic layouts. They sent me to Williamsburg, VA from Hayes/Gloucester, VA by-passing a pick-up location that had trailers available. I wasn't aware that I probablycould have stopped there. It would have saved me about an hour."As the crow flies" is not always the closest; especially when there are bridges and rivers to cross.

louis V. 
Évaluation :
5

Wonderful staff. Had what I needed.

REEDTIPTON J. 
Évaluation :
1

Only use trucks during business hours

Cameron M. 
Évaluation :
5

Very nice Owner!

LATOSHIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSALORRAINE K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

The OWNER at Kirbis were wery nice and very helpfull. Great customer's service. She has a great heart. We will return anytime. Merci.

MARIALASAKOVA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORENZO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markei A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMYCALDWELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHANTHONY H. 
Évaluation :
2

critical D-ring in front right corner of the cargo trailer was broken so we relocated the rear left in order to tie down the Goldwing. Suggest more rigorous inspection and maintenance of equipment.

STEVENWARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT B. 
Évaluation :
5

She was so sweet and helpful. I will be back.

TIMOTHYJOSEPH G. 
Évaluation :
5

Excellent!

Duncan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shenika F. 
Évaluation :
3

U-Haul has made great improvements since the last time I rented. Thank you for your nice equipment.

John R. 
Évaluation :
5

Dispatch Manager on site was amazing. Very easy to work with and was accommodating to customer needs. Truck was in good shape and clean. Easy location near highway 199 and I-64

Jared M. 
Évaluation :
1

Worst experience I've ever had renting a vehicle. Took 45 minutes to rent, with no other customers. I had already made the reservation and confirmed it through the app on my phone but when I walked into the front door to pick up my vehicle the lady told me that she had just canceled my reservation as per my request. ??? My response was what are you talking about? And she said she had just talked to me on the phone and told me some story about a fiancé and changing a 20-foot rental truck to a van? She even said it was my name and credit card. I don't know what she was talking about. She had canceled my reservation, but she still had the truck available so I said yeah sure, fine, go ahead and make another contract and check me out. She went to the process of trying to run the credit card and it took her about 25 to 30 minutes to run the card because she didn't have the right equipment, her computer wasn't working correctly, the Visa company was not working correctly, there were several excuses. When she finally got through the process, she turned to me and told me that my card had been declined. And that no, I cannot rent the truck. I asked her what was I supposed to do next and she told me to call my wife and have her come pick me up. So I called my credit card company, they told me that my card had not been declined, it had not even been pinged by the U-Haul company. Nobody been attempted to try to use my card. So I had the lady try running again, of course it was the credit card company and it was the internet and it was the telephone, it was all these other excuses why it did not work , But now it finally did work and she was able to rent me the vehicle. ... When I checked back in, I made sure that she's had seen it and it's signed it off and I had my receipt in hand because I did not trust her to be able to do this without me being there and watching her go through the process. I would not trust this lady for anything, not that I believe she's dishonest. But I do believe that she is very incompetent. ... but of course, it's not her fault

MARVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leon T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

doris L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
3

My interaction with the attendant was superb - she was helpful and kind. The location and facility was not "lovely" - but really, in the end, I got exactly what I needed.

Karen P. 
Évaluation :
5

Great service, in and out with the contract and trailer hooked up in under 10 minutes. They are also open Sunday, it seemed like they are the only resource available in the area on Sunday. I would enthusiastically recommend.

Michael K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

very friendly service and helpful!!!

Lisa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley R. 
Évaluation :
2

too much headed and waiting time, we wait for 1 hour to finally get our equipment for a simple rental, needs to work for the customer, not only thinking about the money you can made

carlos Z. 
Évaluation :
5

Very friendly and helpful!!! Will use them again!

lisa J. 
Évaluation :
2

Attended didn't want to rent the truck because probably wouldn't make good money. One reservation was already cancel because not card on file, they could call and check with customer if still need the equipment, not cancel with out talk to customer that is in need of equipment, that is why a reservation is been done. We make new reservations with a card on file and attend still want to cancel our reservations. We need it to go farther with uhaul main office to make this happens.

carlos Z. 
Non les évaluations ont été soumises pour cet établissement.

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