Customer Reviews for Kirkwood Exxon
(Concessionnaire U-Haul dans le voisinage)

178 évaluations

2007 Newport Gap Pike   Wilmington, DE 19808

(302) 999-9511

Heures d'ouverture de l'établissement

  • Lun au mar : 7h30 am à 6h30 pm
  • Mer - jeu : fermé
  • Ven au dim : 7h30 am à 6h30 pm

Services dans cet établissement :

Pour nous contacter

(302) 999-9511

2007 Newport Gap Pike
Wilmington, DE 19808

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mar : 7h30 am à 6h30 pm
  • Mer - jeu : fermé
  • Ven au dim : 7h30 am à 6h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Was over charged

Kiara R. 
Évaluation :
1

I would never rent another UHaul due to the fact that I was ripped off and forced to pay another day at 54 $because the UHaul personnel were lazy and never reported that the truck was returned a day early. And when I informed the customer service rep at email 926003_AFM@uhaul.com no response or follow-through occurred. Stop stealing money from honest paying customers!!!

DAVID W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chung S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas J. 
Évaluation :
1

Classic bait and switch pricing. Almost 200 $for less than 24 hrs and fewer than 50 miles,,,,

LEROY A. 
Évaluation :
5

Uhaul customer service needs to respond to my email inquiry!!! I was charged for a service that I did not agree to (safemove). I emailed customer service over a week ago and gave her to hear a response!!! Uhaul rental location - 5/5 Uhaul customer service - 1/5

JEFFREY T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
1

There was poor internet reception in the area of the gas station and the attendant was of no us in our request to complete our online pick up!

Wesley E. 
Évaluation :
5

JR did a great job explaining the pick up and drop off processes. Truck was ready and in very good condition. Highly recommend this location. Also at a gas station so can fill up as needed.

LOU S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis P. 
Évaluation :
5

Really nice attendant!

Matthieu B. 
Évaluation :
5

Really nice attendant!

MATTHIEU B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee C. 
Évaluation :
3

He never said anything but yes and thx

JOHN W. 
Évaluation :
1

Was over charged

DERECK F. 
Évaluation :
1

The attendant at this location does not understand the process of no contact pickup. I went threw the process on my phone and when told to get the keys was harassed by the attendant who then told me that 1 I didnt have a reservation and 2 that I didnt know what I was doing and refused to hand me the keys. After he checked his computer and saw my name he then handed me the keys and told me to go outside check the truck and then write down the mileage and he would finish up my reservation. I explained to him that was all done threw the phone as I again have a no contact pickup up. After a few minutes of going back and forth I retrieved a paper from him went to check out the truck did my steps threw the phone came back in too show him that my reservation was complete in which he again told me its was not and proceeded to his computer to ask me questions. I told him I didnt have to go threw this process with me and then her told me fine he would call the police and say the truck was stolen. Are you serious? If I was not on a time frame I would have had him do exactly that. This man was so unprofessional. Extremely rude and he didnt even have on a mask. Someone needs to review your policy with him for future reference.

SAMANTHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hollie G. 
Évaluation :
1

He seemed Very overwhelmed perhaps. Mask was off. Poor customer service. The truck door would not close so we were not able to move most of our stuff and did not get a replacement

DAY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
4

Hi I didn't get the insurance. Also would have been better if the truck was backed in so the customer could just pull out.

WILLIAM T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve T. 
Évaluation :
3

Your Web site was nearly non-functional. It said the equipment was not assigned for my rental. I spent a half hour on the phone with Customer Service and they said they had sorted it out. When I went inside, they had not. I wasted an hour trying to get my rental.

DARRELL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
1

Be more professional an clean the trucks, my truck was dirty an had Narcotics in the cup holders , staff needs more training

CHARLES S. 
Évaluation :
4

Your guy that helped me at the counter (unfortunately I did not get his name) was awesome!!! Helpful and funny!!

Joann B. 
Évaluation :
5

I ordered 5 dozen blankets, 1 hand dolly and 2 furniture dollys which none were accounted for upon truck pick up

Brennan C. 
Évaluation :
2

there was a homeless person sleeping in the cab when i went to pick it up at 7:30AM. Are you kidding me - no one locked the truck?

Timothy W. 
Évaluation :
5

Tremayne at Kirkwood Exxon handled my U-Haul rental and was my main point of contact. He provided superior customer service and was very pleasant, knowledgeable, and efficient. I highly recommend Kirkwood Exoon for your U-Haul needs. Thank you,Tremayne, for all of your assistance!

Catherine T. 
Évaluation :
2

Service was slow and didn't seem to know what they were doing. He was apologizing for the bad service though.

Bruce C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luv B. 
Évaluation :
3

When I arrived at the designated time for pick up, the man was not there, and I was told to come back in a hour or so. This threw off my schedule and added time to a long day. When I did pick it up, the truck smelled like cigarette smoke. The truck had a dent in the driver side, side panel. The truck had a 1/4 tank when I got it, instead of a full tank. However, the location was very convenient, and the location had the truck I wanted (cargo van). The price was reasonable.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne O. 
Évaluation :
1

Personnel could not check in the vehicle. They promised they would later but never did. Had to call 3 days later to get the vehicle checked in and get a receipt. Clearly they are not committed to UHaul customer service at this location.

David W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leigh R. 
Évaluation :
3

Used drink in cup holder. Took a long time to check out. Very pleasant clerk, kind, knew what he was doing and helpful to me when I didn't.

MARY K. 
Évaluation :
3

The cargo area was not clean. There was drywall dust and pieces all over. I rented the van to move a sofa and had to clean it when I got home to get rid of all the drywall dust.

William N. 
Évaluation :
2

If there's a way to extend your time through the app I couldn't figure it out. I had the truck for three hours longer than expected and was charged double for both the rental and the insurance.

David C. 
Évaluation :
5

Smooth transaction.

Katherine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

I highly recommend this location, from pickup to return I received fast and friendly service. The truck was clean and gas tank full.

DAWN S. 
Évaluation :
1

I pulled into the station and the attendant made me move the cargo van. He was totally useless and when I asked for a receipt he basically mumbled something and that was it. I was originally told I had more allowed mileage for the trip but still got charged for additional miles. The 300 $it cost all said and done was NOT worth it!!!

antoinette G. 
Évaluation :
1

The facility had no clue. It took an hour to rent a van. I drove a total of 6 miles but charged 88 miles. The odometer reading were incorrect. Cashier was to busy messing around & flirting with customers. He did not inspect the vehicle with me upon departure or return. Contacted customer service spent 1hr on the phone with them to be told a manager will review & contact me within 72 hrs. U-haul seems to be running a scam or a play ground. Very unprofessional.

Timothy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN V. 
Évaluation :
1

SAME COMMENTS AS ABOVE

Robert M. 
Évaluation :
1

I was charged for gas when I filled it before it was returned. I even had taken a picture of the mileage and gas when I picked it up and also a picture of when I returned it. still waiting to see how i can get my money back.

Kaveh D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aa A. 
Évaluation :
4

2nd clerck was awesome. 1st one didnt understand the process to tell me what i needed to do.

William A. 
Évaluation :
3

The truck that I reserved was not available and I was given the next size larger truck - - which is not a problem - - but, some how a charge of 28,00 $ for “SafeMove” was added to my bill. To be clear, I did not select "SafeMove" when I mae the reservation. I'm currently disputing this charge directly with U-Haul - - not a pleasant "hobby".

JOHN V. 
Évaluation :
3

It took a while to check in the Exxon station, even after I did online check-in the day before. The guy doing the check-in was very pleasant and agreeable. Then, it took time to go thru the checklist and inspect the vehicle, upload pictures, etc. Suggest that people show up 30 minutes before their requested reservation time so they can drive off with their vehicle at their scheduled time.

Charles H. 
Évaluation :
3

I was overcharged by 60 miles. When I went back to discuss, I was told I'd receive a credit for the 60 miles overage at 0,69 $/mile. My debit account shows immediate credits to the account. Nothing yet. The gentleman who helped my told me he goofed and put in the wrong miles. Too bad that was not correct. The ending miles were correct, the beginning miles were wrong.

carrie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

troy T. 
Évaluation :
5

Terrific way to move stuff.

Christian S. 
Évaluation :
5

Nothing. My rental was easy quick and effecient. A great job. No problems or complaints.

mary ann S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen F. 
Évaluation :
3

If considering using this location, one should definitely reserve online first as this is an extremely busy gas station that results in constant interruptions while trying to be served. Staff is pleasant but understaffed. Due to this, no one goes with you to inspect the vehicle when renting or returning, which leaves you with uncertainty since you leave with no confirmation that vehicle was in same condition as it was when rented.

Paul S. 
Évaluation :
3

When you have someone completing your rsvp their equipment (computer) should be working. I did not appreciate having to complete the rsvp return of the vehicle. I was charged enough for the truck let alone do all the paperwork myself. They should have brought the truck to me at my home.

Michael H. 
Évaluation :
2

Truck was pathetically dirty went to wash the window the wiper on the passenger side was completely worn out. A piece of the wiper blade was on the cowl of the hood. the back wasn't swept out a bit. really nice to put Furniture in on top of gravel and stones. Penske will get my next business

richard M. 
Évaluation :
5

Had a lot of problems trying to upload photos of minor damage to the equipment prior to rental. Need a paper backup system.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
1

no customer service at all.

michael Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenton G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY S. 
Évaluation :
5

19,95 $ is misleading, false advertising.

Susan W. 
Évaluation :
5

The price per mile is a bit much. Other moving companies have cheaper per mile rates.

Michele B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

khalid W. 
Évaluation :
3

Nice staff

Gautam M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
1

I was kept waiting for 4-5 hours because my reservation was lost and the representatives couldn't find a solution to the problem even while working with the corporate office. They eventually located a replacement vehicle, which I had to pick up at a different location.

kevin D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patson P. 
Évaluation :
1

Front desk staff at the gas station knew nothing about reservations, they do not check the truck with you and they do not check it when you return. They added a few extra miles to what I put on the truck and when I emailed to let them know they did not correct the error or respond back after their one email about what phone I took the photo with (photo showed mileage when dropped off). I have a feeling this might be a common scam, add on mileage to make more money. Disputed it with my credit card company. Do not recommend this location.

Sara D. 
Évaluation :
3

The location site was open at the time of drop-off but could not provide a receipt. I would have preferred a receipt to confirm drop off date and time as well as condition of the vehicle. Because of this i would hesitate to use this site again.

Shirley S. 
Évaluation :
3

The customer service at the location was terrible at the exon on Newport gap pike in Delaware

Kathy B. 
Évaluation :
5

Location staff were very friendly.

Mark H. 
Évaluation :
5

Excellent service!

Sharon L. 
Évaluation :
5

I recommend using the app to help expedite the rental process. I did not have any issues, but the app would be helpful for anyone who is on a schedule.

Celia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique R. 
Évaluation :
5

I was a little early to pick up the trunk and was in a hurry and the woman who helped me was ready and got me right on my way. When i was TWO hours late dropping it off, she was again, very professional and courteous. I have rented trucks many times and i highly recommend using them. Well done!!!

Adrienne Z. 
Évaluation :
4

I was surprised how slow the process was at the location for picking up the truck when I supplied the information on-line. My license picture was optional on-line, but a requirement at the store.

John G. 
Évaluation :
4

Electronic app checkin and inspection takes longer than a paper transaction. Don't like it.

Peter P. 
Évaluation :
4

Excellent service. No problems.

Paul C R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marion B. 
Évaluation :
2

There seemed to be some language barrier. When I asked questions no one could answer. I rented the vehicle because I needed it but if I had a choice I would go with a location that was more knowledgeable.

simon G. 
Évaluation :
3

Clerk could not access the app to check my rental in. I am a first time renter. Finally just used my phone to complete return myself.

Pui-Yan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

I did everything online but still had to do a lot of the same registration stuff at the store. I thought the point of doing it online I was supposed to just pick up keys and go.

Melisa L. 
Évaluation :
3

I don't understand the 29,99 turning into 114.00. I mean, i do understand safe driving coverage at 14 dollars. Plus the 0,4 cents a mile. How come you don't get a discount when the milage is lower then the damn 30 miles they lock you into. Yet you get an extra charge if you go over the 30 miles. So why not get a lower charge if your miles is under?

Alan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARENE D H. 
Évaluation :
5

The air conditioner did not work. Everything else was great.

jerry G. 
Évaluation :
5

Very helpful personnel and good location

Victor C. 
Évaluation :
2

There was a major confusion with my experience and those of other customers. We all asked for a specific location to pick up our truck and were sent almost 30 minutes out of our traveling path to another location. Once we arrived, the system of renting our truck was slow and tedious. I was very unhappy that I had to travel a further distance to pick up the vehicle. I lost over an hour of loading time traveling to rent the truck. I was extremely annoyed!

CHARLENE R. 
Évaluation :
1

Some of the worst customer service. Had to keep asking questions because the rep didn't tell me anything.

Daniel B. 
Non les évaluations ont été soumises pour cet établissement.

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