Évaluations des clients KK Auto Detailing

I wouldn't change a thing!!!

The location was good but it was not easy to see from the road. There is not good signage as it is located at the very back and end of road. Was getting ready to call when I saw a parked uhaul truck. The guy running the place was great

Excellent! Best customer service I've had in a long time. Highly recommended

Everything was great.

Only had phone contact and the fellow was very in completing the process

Someone was outside and checked me in.

We used self drop off and had no employee interaction. Mobile app was easy to use. The overall process worked very well.

Went well a little hard to locate the people were professional no hassle drop off

Great and clean place, and the young lady who helped me was fantastic!

it was very easy dropping the truck off. Verified some information and off i went. Took less than five minutes.

The Uhaul associate was courteous and prompt. He processed the rental agreement and even placed the appliance dolly in my truck. Definitely will use KK Auto Detailing for all of my U haul needs and probably have my car detailed there as well.

The truck was backed up into tree branches upon pickup. It seemed to me that it was dropped off hastily and not very carefully.

The person on duty was very rude and condescending. May have been overworked but.....damn! Needs to take a chill pill. Never again.

GREAT PLACE EASY IN AND OUT

K&k was a good example but the uhaul leaked and a lot of my boxes were ruined along with some wood furniture.

I do not like the fact that I picked up the truck with less than a full tank of fuel. As a result, I returned the truck with more fuel than the truck had in it when I started. You should return to the policy that the truck goes out full of fuel and is to be returned full. That way I do not contribute to your bottom line by giving you more fuel than I should have if I started with a full tank and returned with a full tank.

I had trouble checking the truck in and I'm still not sure that what I did actually checked it in.

Be more clear on pricing $19.95 is misleading

The truck was “clean” but it had a horrible odor (like animal pee), also the steering wheel maked a lot of noise, when i was turning. And finally the gear selector lever was not showing the real gear, eg. when it was in parking, the gear selector display drive. That almost cause an accident. And if that truck were the only one available, I would not have had any problems, but there was a lot of same size trucks parked there.

I'm thankful Uhaul has pickup trucks to rent or our vacation would have been ruined. The truck pulled our pontoon with no problem. I was very pleased with the performance.

We reserved the U-Haul to pick up in Georgetown, KY on 6/10/20 on the day of pickup 6/13 at 130 pm U-Haul changed the location, size of truck and time, none of this worked for us and the original Georgetown location said they had our original truck available? We had to cancel our reservation with U-Haul after calling to try and figure this out. She did not see the truck available in her system and I told her the gtown location said they had it, they actually had 2 we were able to directly book with the Georgetown facility.. we've used U-Haul múltiple times and never had issues like this ..thankfully the Georgetown location was able to directly help us or our entire move would have had to have been rescheduled. I don't understand why U-Haul would do this and change pickup to a farther away Out of the way location with a more expensive truck and a time that would've work? Very disappointed !

The after check out mobile device check out was horrible, I tried for 1.5 hrs and called the 1 800 number and gave up. Because I could not "share" my location - something didn't connect with my cell phone - I couldn't complete the check out., I also called the number the local rep gave me and just got their voicemail. I will contest any additional charges to my credit card if applied due to not completing check out. Absolutely horrible. Uou should have a phone check out if customers are not able to complete check out or have tech coaching available if having problems like I did. Everything on my cell was turned on to share, but your system wouldn't connect.

Easy to get set up and drop off.

Good location and well managed

Everything was good! No changes needed!

The service was great thank you

Very knowledgeable and professional staff.

No issues. Staff was a pleasure to deal with even considering I arrived an hour later than I scheduled. Equipment was in good order.

By using the online check in I saved a lot of time.

They were great people very friendly very helpful. But they were having issues with the computer system which made check in / pick up take longer than it should have. I understand it was the computer system and not them so I was very understanding.

My dolly was not in the uhaul so it made moving extremely hard on us

Super nice guy at counter.

I think price our little high but i understand. Also the tow light was always on even i try turn it off it would not go off

Excellent customer service

Thanks Carl

Didn't have requested and paid for dollys in truck and had issues getting them the next day.

Easy after-hours drop off. Would recommend 10/10.

Everything was good. From KK to the shipping store everyone was very nice and helpful.

it is ok as it is

I received a receipt for the truck rental, but I have yet to receive a paid receipt for the moving help I hired through the U-Haul website. I was told by the location that this is a U-Haul problem not the problem of this particular location. So now it is being left up to me to chase down a receipt. Poor customer service from both the location and the parent U-Haul company.

I was charged twice by Uhaul and it overdrafted my account. I do not recommend Uhaul.

Thank you Karl for all your help

The very best service possible

Had trouble with the 24/7 mobile pickup.

Good location, friendly and helpful.

Fantastic service, Karl was great and such a pleasure to deal with. If you need a UHaul in Georgetown KY, go here!

The gentleman needs to get familiar with U Haul procedures

The location was convenient. However the online/ mobile process for key pick up was not ideal. The reservation stayed in pending approval for 45 minutes. While my help was waiting on me, and limited time to move due to lagging system created a very frustrating experience. I would prefer next time to pick up from a location that has actual people available to complete the process.

excellent service

Not related to the location, but was scheduled to return trailer after hours. When I did, I was charged an extra rental. First time renting a trailer and have never had that happen when renting a truck. I'll probably use another Company in the future.