Customer Reviews for KK Auto Detailing
(Concessionnaire U-Haul dans le voisinage)

137 évaluations

153 Edwards Ave   Georgetown, KY 40324

(502) 863-1786

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 5/15/2021 - 5/16/2021: Fermé
  • 5/30/2021 - 5/31/2021: Fermé
  • 7/4/2021 - 7/5/2021: Fermé
  • 9/5/2021 - 9/6/2021: Fermé
  • 11/25/2021 - 11/26/2021: Fermé
  • 12/24/2021 - 12/26/2021: Fermé
  • 1/1/2022 - 1/3/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(502) 863-1786

153 Edwards Ave
Georgetown, KY 40324

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 5/15/2021 - 5/16/2021: Fermé
  • 5/30/2021 - 5/31/2021: Fermé
  • 7/4/2021 - 7/5/2021: Fermé
  • 9/5/2021 - 9/6/2021: Fermé
  • 11/25/2021 - 11/26/2021: Fermé
  • 12/24/2021 - 12/26/2021: Fermé
  • 1/1/2022 - 1/3/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kamri J. 
Évaluation :
5

Rien

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL D. 
Évaluation :
3

The attendant was very negative about the company and was not very helpful. Gave me keys to a truck and said “the 4th one from the end with ‘some phrase' in the front window. There were 8 trucks and the middle 2 were both the same size with the same sign in the windows. One had the back gate unlocked and the other was locked. After walking around the entire truck and inspecting damage I tried to use the key only to find I guessed wrong and it was the other locked truck. The attendant displayed frustration with me when he had to go remove the lock. Inside was a hand truck dolly which he removed and walked away mumbling about the employees not cleaning. There was also landscaping dirt throughout and a couple of items. Also I did not have a chance to refuel as I was called into work a day early and had to return the truck quickly before leaving town. I rounded up with estimates found on the uhaul website for average fuel efficiency (which only half of my miles were loaded) 10 mpg and the contracted rate of 4,25/gal to return the fuel to an arbitrary range given at check in (instead of “full”) which showed I should at most have been charged 21 $and change since I used my estimated miles and not the actual miles driven to determine 5 gallons would have been needed to return the fuel to its original level. Instead (just as with the miles before) Uhaul was more than happy to charge just a little extra to make sure you “get yours”. When I asked the attendant about it his response was that he just enters the info and the “system” does the rest. Similar to his previous frustration to other questions posed during the pick up of the truck. Unpleasant experience. I will drive further and pay more next time to use a different company. Instead of calculating the fuel needed to return the tank to 3/4 tank (where it was at pickup) I was charged for 10 gallons which would completely refill from just over half a tank remaining at time of return. I am not responsible for the extra fuel the previous renter used just because your employees are too lazy to refill it prior to the next use and which I was willing to pay the extra cost for the convenience of dropping it off. If you charge a convenience fee for refueling the truck for someone else, shouldn't YOU be the ones refueling the truck? If you expect the next customer to fill it for you, you should probably pass the convenience fee along to them as savings if they are willing to do your job for you.

JOSEPH G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TABITHA P. 
Évaluation :
3

Was short 2 blankets , didn't realize until after checkin online was finished . I didn't have the opportunity to say anything about it when I turned truck back in. Could not get pic off back of truck lock issue. NEVER USING ONLINE CHECKIN AGAIN!! I will go to a dealer that is actually open for business.

Trina M. 
Évaluation :
5

Easy to do business with. Great people

WILLIAM T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
4

There was a problem with the steering on this vehicle I added power steering fluid and it was still very hard to steer at low speed. Also veh. Was supposed to have 7/8s tank of fuel and fuel gauge was reading at 3/4 tank

WILLIAM R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NETSAY M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EVELYN S. 
Évaluation :
1

When someone rents a truck from you and leaves a credit card number you do NOT double book the truck then send them to another location to find out they have you down for 3 hrs. I had the truck for 27 minutes and was charged the full price and now have to repay again this Saturday. And I'm holding my breath that all will be fine. This was the worst experience and I have made sure to tell everyone about this terrible experience and have recommended they seek other companies if they have to move. I definitely rate the second place a -5.

DIANA C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Great customer service at KK auto detailing and the best UHaul rental experience I've had in over a dozen moves.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery W. 
Évaluation :
5

I wouldn't change a thing!!!

Christopher M. 
Évaluation :
5

The location was good but it was not easy to see from the road. There is not good signage as it is located at the very back and end of road. Was getting ready to call when I saw a parked uhaul truck. The guy running the place was great

LESLIE M. 
Évaluation :
5

Excellent! Best customer service I've had in a long time. Highly recommended

Zachary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHASITEY B. 
Évaluation :
5

Everything was great.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Only had phone contact and the fellow was very in completing the process

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S. 
Évaluation :
5

Someone was outside and checked me in.

Page L. 
Évaluation :
5

We used self drop off and had no employee interaction. Mobile app was easy to use. The overall process worked very well.

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURIE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
4

Went well a little hard to locate the people were professional no hassle drop off

clayton P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL G. 
Évaluation :
5

Great and clean place, and the young lady who helped me was fantastic!

Tyler G. 
Évaluation :
5

it was very easy dropping the truck off. Verified some information and off i went. Took less than five minutes.

Marc E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
5

The Uhaul associate was courteous and prompt. He processed the rental agreement and even placed the appliance dolly in my truck. Definitely will use KK Auto Detailing for all of my U haul needs and probably have my car detailed there as well.

WAYNE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

The truck was backed up into tree branches upon pickup. It seemed to me that it was dropped off hastily and not very carefully.

Tyler S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna H. 
Évaluation :
1

The person on duty was very rude and condescending. May have been overworked but.....damn! Needs to take a chill pill. Never again.

Daniel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

GREAT PLACE EASY IN AND OUT

PHILLIP C. 
Évaluation :
4

K&k was a good example but the uhaul leaked and a lot of my boxes were ruined along with some wood furniture.

Marcy L. 
Évaluation :
5

I do not like the fact that I picked up the truck with less than a full tank of fuel. As a result, I returned the truck with more fuel than the truck had in it when I started. You should return to the policy that the truck goes out full of fuel and is to be returned full. That way I do not contribute to your bottom line by giving you more fuel than I should have if I started with a full tank and returned with a full tank.

O H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

I had trouble checking the truck in and I'm still not sure that what I did actually checked it in.

CRYSTAL H. 
Évaluation :
5

Be more clear on pricing 19,95 $ is misleading

RICHARD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDON R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
2

The truck was “clean” but it had a horrible odor (like animal pee), also the steering wheel maked a lot of noise, when i was turning. And finally the gear selector lever was not showing the real gear, eg. when it was in parking, the gear selector display drive. That almost cause an accident. And if that truck were the only one available, I would not have had any problems, but there was a lot of same size trucks parked there.

Jose A. 
Évaluation :
5

I'm thankful Uhaul has pickup trucks to rent or our vacation would have been ruined. The truck pulled our pontoon with no problem. I was very pleased with the performance.

Aubrey F. 
Évaluation :
4

We reserved the U-Haul to pick up in Georgetown, KY on 6/10/20 on the day of pickup 6/13 at 130 pm U-Haul changed the location, size of truck and time, none of this worked for us and the original Georgetown location said they had our original truck available? We had to cancel our reservation with U-Haul after calling to try and figure this out. She did not see the truck available in her system and I told her the gtown location said they had it, they actually had 2 we were able to directly book with the Georgetown facility.. we've used U-Haul múltiple times and never had issues like this ..thankfully the Georgetown location was able to directly help us or our entire move would have had to have been rescheduled. I don't understand why U-Haul would do this and change pickup to a farther away Out of the way location with a more expensive truck and a time that would've work? Very disappointed !

matt Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W. 
Évaluation :
5

The after check out mobile device check out was horrible, I tried for 1,5 hrs and called the 1 800 number and gave up. Because I could not "share" my location - something didn't connect with my cell phone - I couldn't complete the check out., I also called the number the local rep gave me and just got their voicemail. I will contest any additional charges to my credit card if applied due to not completing check out. Absolutely horrible. Uou should have a phone check out if customers are not able to complete check out or have tech coaching available if having problems like I did. Everything on my cell was turned on to share, but your system wouldn't connect.

Sarah W. 
Évaluation :
5

Easy to get set up and drop off.

Malinda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilma M. 
Évaluation :
5

Good location and well managed

Leon E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant B. 
Évaluation :
5

Everything was good! No changes needed!

Leon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell A. 
Évaluation :
5

The service was great thank you

Daniel M. 
Évaluation :
5

Very knowledgeable and professional staff.

Michael W. 
Évaluation :
5

No issues. Staff was a pleasure to deal with even considering I arrived an hour later than I scheduled. Equipment was in good order.

Danny K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Virginia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex W. 
Évaluation :
5

By using the online check in I saved a lot of time.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

They were great people very friendly very helpful. But they were having issues with the computer system which made check in / pick up take longer than it should have. I understand it was the computer system and not them so I was very understanding.

Mark K. 
Évaluation :
3

My dolly was not in the uhaul so it made moving extremely hard on us

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Super nice guy at counter.

Jeremy M. 
Évaluation :
5

I think price our little high but i understand. Also the tow light was always on even i try turn it off it would not go off

Brandon L. 
Évaluation :
5

Excellent customer service

Kenneth B. 
Évaluation :
5

Thanks Carl

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
2

Didn't have requested and paid for dollys in truck and had issues getting them the next day.

Travis W. 
Évaluation :
5

Easy after-hours drop off. Would recommend 10/10.

Isaiah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory F. 
Évaluation :
5

Everything was good. From KK to the shipping store everyone was very nice and helpful.

Andrea B. 
Non reviews have been submitted for this location.

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