Le client n'a pas laissé de commentaire.DYANA D.
Customer Reviews for Kleinwood Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Spring, TX 77379
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 1h pm / 2h pm à 6h pm
- Samedi :
9h am à 1h pm / 2h pm à 5h pm
- Dimanche :
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Lovely prompt service. The location using Google maps does not bring you to this Uhaul. If a new person is not observant. You will miss it totally.Ubong O.
Le client n'a pas laissé de commentaire.Sair V.
Excellent customer serviceKIMBERLY ANN V.
Truck has a loud rattle and actually felt dirty. Has an odor of sweat. Has not been washed in some time. Please clean the trucks and maintain them. I'm glad it was a very local move or I would have requested another vehicle. Steering is lose and can feel it in steering wheel.VINGENZO M.
Le client n'a pas laissé de commentaire.BEATRICE C.
Le client n'a pas laissé de commentaire.NANCY S.
Great experience, thank you!ROBERT F.
Le client n'a pas laissé de commentaire.THOMAS PULIDO S.
Le client n'a pas laissé de commentaire.MARK D.
Le client n'a pas laissé de commentaire.TAKEISHA J.
Nothing the experience wad amazing.JORGE R.
The staff was helpful and supporting. The actual footprint of the location is tight and slightly confusing. If the footprint had been bigger they would have rated an excellent.RAYMOND ANTHONY S.
Le client n'a pas laissé de commentaire.BRUCE M.
Both attendants at this location were friendly and helpful. They went over all the instructions and legal issues thoroughly, and we had a seamless move without any issues. Thank you, Cassie!HALEY S.
Le client n'a pas laissé de commentaire.DALPHA T.
Very courteous and professional also friendly and helpful.James C.
Le client n'a pas laissé de commentaire.JAMES P.
I opted for the extra insurance and roadside assistance. I accidentally locked the key in the truck and called for roadside. Was told that I was outside of their coverage area? Had to pay another $160 for a locksmith. Not cool. Swept out truck before drop off, wiped down interior, drop off location charged me a $25 cleaning fee. Why?CHRISTOPHER C.
Brian was amazing. He was patient and understanding that it was our first time renting a uhaul. Great customer service and will absolutely use them next time we move.Dakota L.
I think the whole computer thing having to place everything over the phone as well as take all the pictures it's too muchAUDREY B.
Le client n'a pas laissé de commentaire.TENA D.
Le client n'a pas laissé de commentaire.GLEN S.
This location was hard to find. I passed it up a few times before I found it.KIMBERLIE M.
Nothing at this timeTommy J.
Very helpful crewBEVERLY G.
Le client n'a pas laissé de commentaire.carlos P.
Le client n'a pas laissé de commentaire.Kathy P.
Customer service was really goodDIANA H.
We tried to drop the truck off at this location. The office was closed we did not make it in time to be able to talk to them directly. So we quickly called the office number left a detailed message who we are and why we choose the location. It was the closet to our house. We did not hear back from them. We received a email that we where three days over due. Meanwhile we where only one additional day. When a customer does his due diligence to return the truck promptly how Is it my problem that a registered uhaul location does not have a staff to listen to messages. And it's a simple check In. We will be using Penske from now on.Douglas J.
Explain to your clients how to used the tow dolly and how to install it to the front tires of your vehicle.Andres P.
Le client n'a pas laissé de commentaire.LEIGH-ANNA P.
Le client n'a pas laissé de commentaire.ANNETTE K.
Le client n'a pas laissé de commentaire.LATOYA J.
Le client n'a pas laissé de commentaire.Rita F.
Le client n'a pas laissé de commentaire.Michelle M.
Super clean. I love the digital checkout and return. Can't be it! They were even available on Easter Sunday.JOSHUA G.
Le client n'a pas laissé de commentaire.Ronald V.
Le client n'a pas laissé de commentaire.Angelina S.
Le client n'a pas laissé de commentaire.Jane M.
Easy fast and efficient friendlyCesar G.
Mobile check in software is not user friendly. Good idea but major glitchesBarbara E.
Le client n'a pas laissé de commentaire.Scott C.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.Leonard W.
Le client n'a pas laissé de commentaire.Simon F.
No problem, needed a truck for local move. All was good.Russell M.
Le client n'a pas laissé de commentaire.Shannon W.
Awesome experience.Stephen R.
The gentleman was super nice and informative.Michael W.
Le client n'a pas laissé de commentaire.Charles M.
U-Haul, you need to review your rates, I can rent a tandem axle trailer for $200 a week, you're charging more than that for the one day.Charles H.
The drop off location was changed several times. After I was told I could drop the truck off at the nearest location to where I was moving. I reserved the truck weeks in advance, and the pick up location was changed also. This was just a horrible experience.Patricia G.
Le client n'a pas laissé de commentaire.Charles M.
after hours drop off.Larry L.
Le client n'a pas laissé de commentaire.Sue R.
Nothing. Will use again ThanksDenny P.
Courteous and friendly service provided by the location manager.NEEL J.
The location was closed when the truck was dropped off. You should really give a credit for turning the truck early. I turned it in almost two days early!David H.
Le client n'a pas laissé de commentaire.Cody J.
No improvement necessary. Great customer service!KEN S.
Location was clean, customer service good.Jason D.
Le client n'a pas laissé de commentaire.kerry B.
Le client n'a pas laissé de commentaire.Patricia S.
Le client n'a pas laissé de commentaire.Ciro P.
Le client n'a pas laissé de commentaire.Rogers K.
Picked up the truck at noon. Drove it back to my house. Could not open the padlock (partly my fault as the key was correct). Drove back to the location at 12:45. Sign on door said back by 2pm. Called many times just rolled to voicemail. People showed up at 2:30pm.NIGEL C.
Le client n'a pas laissé de commentaire.Christopher J.
Better signposting to help find the locationBarclay H.
Received a BOGUS bill that is completely FALSE and I am going to report it a FRAUD to my bank if not refunded ASAP! The trailer was returned at 5:30PM on the same day 8/4 just 2-hours later because I could not use it for what I intended to move. I called the 800-# to let them know I returned it early actually expecting not to be charged at all but instead receive a completely FAKE bill stating it was returned today 8/7 at 1:57P!Thomas N.
Great experience with these folks, highly recommend!LA C.
The business model you are using is broken for renting out trucks during non business hours. It is silly to take a reservation and tell people they can pick up whenever they choose and then apologize and make excuses because your systems/processes are not designed to really make it happen. Other than this I was very satisfied with the overall experience.W.A. C.
Nothing. Super nice and willing to help :)Olivia S.
Vehicle was missing step to cab, cut my leg on the sharp edge of metal frame the first time I exited. Twice the engine did not slow after removing my foot from the accelerator petal and applying the brake. The first time was a near miss when the car in front of me braked. However, I was told that this particular vehicle just came back from having maintenance performed.Michael P.
Brian was very friendly and helpful. Only thing didn't like is that had to pay a mileage fee and for gas.Chris S.
For having a near monopoly and not acting like it is very gratifying to do business with you. Thank you.,Steve G.
Le client n'a pas laissé de commentaire.Joshua R.
Check engine light was on in the truck along with an unfamiliar caution light was also on.Daniel B.
Le client n'a pas laissé de commentaire.beda M.
Le client n'a pas laissé de commentaire.Nichole W.
Le client n'a pas laissé de commentaire.Hardik P.
Le client n'a pas laissé de commentaire.Ana R.
Le client n'a pas laissé de commentaire.Donald D.
Le client n'a pas laissé de commentaire.Franklin R H.
Nice peopleXavier H.
Le client n'a pas laissé de commentaire.michael K.
Have a full work day for the office on Saturdays.Kenneth K.
attendant very friendly. Location very clean and orderly.David S.
Le client n'a pas laissé de commentaire.john B.
Le client n'a pas laissé de commentaire.Cedric L.
Le client n'a pas laissé de commentaire.Nasir M.
Grear service, amazing guyLEYMIR R.
Le client n'a pas laissé de commentaire.SHANE T.
Le client n'a pas laissé de commentaire.Justin G.
Great service!!Devota M.
Le client n'a pas laissé de commentaire.Zekia M.
Location was excellent and very accommodating. The truck was in great shape and made our move far easier and less stressful. 5 stars all around!David H.
Le client n'a pas laissé de commentaire.Lance J.
Le client n'a pas laissé de commentaire.Karl L.