Customer Reviews for Klings Towing & Recovery Inc
(U-Haul Neighborhood Dealer)

Évaluation :

4

Returned trailer to original location. No heip from agent who was on phone call related to ojther business. Took four phone calls while I waited. I unhooked and moved. Trailer to safe area still on phone. Tired of being waiting. Just left. l

Évaluation :

2

Not focused on Uhaul, focused on their towing business. Took phone call for towing customer and worked them while I was waiting, although I was already at desk. Agent told me he would not be there the next day when I returned truck, but to leave it with whoever there and he would return it in the system Monday when he returned to office. On Tuesday that had not been done and I had to call Uhaul to resolve.

Évaluation :

3

Ordered a 20 ft truck, but when I picked it up they gave me a 26 ft. truck which was twice as big as I needed. The truck's engine light came on shortly after pick up. Told to just push on it was probably an air/gas mix issue. Facing an 11 hour road trip like this was unsettling. Also, the truck had 1/8 tank of gas when I picked it up. It had almost 1/4 tank of gas when returned. I took photos of gas gauges before/after. And yet, I was charged $70+ for fuel charges! The only bright spot of this rental were the labor provided through U-Haul. A huge shout out to Jamie Duncan, John Huckabee and Chris Huckabee. These guys were amazing and deserve recognition for their showing up and working really hard.

Évaluation :

5

I called at 4pm, got no answer. I dropped it off at 5:30pm.

Évaluation :

3

was done via mobile

Évaluation :

5

All went well

Évaluation :

1

There was no drop off box and no one to help especially since it says 24 hours on the web site. My overall experience with uhaul was a bit disappointing

Évaluation :

3

Check trailer tires often for flat spots from sitting in one place too long. I had to replace the original rented trailer in Tennessee due to shaking from bad tires.

Évaluation :

5

Pickup and drop-off went very nice and smoothly. Truck felt new and in excellent condition. Would definitely recommend/be back if i needed a U-Haul again.

Évaluation :

5

When I arrived they didn't have my requested truck. They said I had to go to Lady Lake to pick up a truck. That was 12 mile further. I ordered in Fruitland Park. It would have added a lot more miles to the expense of the rental. Kings Towing had a bigger truck I could rent for the quoted price of the smaller truck.

Évaluation :

3

I had to wait a long time to pick up the rental and then was informed that the trailer I wanted might not be ready due to a maintenance issue. The issue had been corrected but that information was not immediately available.

Évaluation :

1

Took 45- to one hour to pick up trailer I normally get tie down straps when I use these trailers……. No straps no nothing dealer was chewing tobacco taking care of someone on the phone towing a dump truck. I had to connect the trailer while dealer was on the phone. When I brought it back I had to disconnect. Had to pay $60 for tie down straps I am asking for half my money back $$$$ Dealer tried to charge me more than quoted

Évaluation :

5

Trailer was extremely dirty. Right side tire not very good. Left side tire new. i'm surprised both tires wern't replaced

Évaluation :

5

Don't change the customer service was phenomenal 👌.

Évaluation :

2

Well I understand that this is a 3rd party Towing/Repo organization with a Uhaul affiliation and they have their own business to run so they are free to do what they wish. But when the counter guy is spitting tobacco juice into a can at the register that really doesn't put on the image that your looking for I am sure. At equipment pick up time, the tongues of the trailers were just beached into the dirt in an old dirt lot behind the repo lot and I was expected to lift it up onto my tow hitch by hand. Fortunately they sent someone to help me lift it. The equipment looked about 25 years old and looked like they went through a war zone. When I got it hooked up to the tow vehicle, it was only then when I was told that my vehicle was "too new" and the trailers didn't have the 7 pin connectors and I would have to drive with no trailer lights and brake lights to an auto parts store to buy my own adaptor rather than having them on site or NOT sending me out on the road with non street legal equipment putting me liable if something happened. Returning the equipment was equally a joy as well. Just an all around horrible experience. It got the job done but I will never rent from a 3rd party location ever again.

Évaluation :

5

Awesome job, very nice staff and had what I needed . Very clean I would highly recommend using them for renting a Uhaul.

Évaluation :

3

They rented me a trailer that we could not find. The trailer I did take had a uhaul dolly left in it from last user.

Évaluation :

5

Very kind lady.

Évaluation :

4

All Good

Évaluation :

1

We were to return truck in The Villages, FL, we were told (by Uhaul) they have no room to return to Lady Lake, FL, that location we could not locate, we were then told to return to Fruitland, FL (Kling Towing). Upon return of truck to Kling we were advised to park in lot leaving keys inside. I asked if they needed paperwork, she said no! Then I receive a charge of $24,6 for over mileage, 4 miles. Well I had a total of 1057 miles and if she had looked at paperwork at the time she would have seen that. Also why would you charge me as it was Uhauls fault you had us running up and down the road looking for a drop off location. What you can do to improve is receive the customer, check in vehicle with paperwork, settle any disputes on the spot or contact customer before you arbitarily charge a customer. Now I have had to make calls to Kling (who refuse to remove charge), have a call in to Uhaul traffic (Travis) and have not received a call back as of yet. I will call my bank to dispute the charge if not credited back to my account. This is the worst experience I have had with a company as large as Uhaul. You really need to get your act together! I hope you don't treat your employees as bad as you treat your customers! You don't even get a 1 star, I will NEVER use you again!!!!!

Évaluation :

3

No one was there on Sunday when I was done with the truck. I just had to leave the truck in the front with the doors unlocked and the key under the front seat. I am also getting harassed about paying for fuel, but the truck had no gas when I got it at the pick up location. Please stop harassing me.

Évaluation :

1

Original pick up location with Guarantee of availability did not materialize…Was redirected to another location for pickup…Was told first to wait for a Attendant who never showed… Then Redirected to another location…Not happy

Évaluation :

1

This location was a Junk yard , the car puller hoist was in knots & didn’t operate, the driver set was broken back …Not a good experience !

Évaluation :

1

The weekend return/drop off process was a nightmare. The instructions were completely inaccurate, leaving no way to safely store the truck key and lock. Calling customer service was an absolute joke--hold time was 45 minutes, after which the agent informed me I could return the key Monday morning ( going 20 miles in the opposite direction before work), or call another customer service number for further instructions. U-Haul has failed miserably.

Évaluation :

1

The truck was absolutely FILTHY inside and out. I asked why it wasn't cleaner and the attend said we park them under a tree. Thank you captain obvious. I guess they never heard of hose. They location was way of the road and if someone wasn't in another office we would had never found the place.

Évaluation :

5

Relocation of the Office was a bit confusing but instructions to call the office upon arrival cleared that up.

Évaluation :

3

The Employee at Klings Towing was hard to locate but when we did find him, he was very helpful with dropping off the equipment and taking the key.

Évaluation :

1

The return location is down a one lane entry way off of the main hwy that is given as the address. There are no signs saying that it is a U-Haul location on the street. I called the number given and they told me where they were located. Even then when I turned off of the road, I wasn't sure that I was in the correct location.

Évaluation :

3

They guys were great, but office personnel, not so friendly.

Évaluation :

1

Horrible experience! I was in tears and completely stressed by the incompetence of the staff.

Évaluation :

4

Not as friendly but accommodating. I called ahead and was told to see a lady in the back of their lot for check in. I met that lady but she said another lady does the check in but she would not be able to do it right away. She told me to go ahead and leave and they would complete the check in later and send me email verification.

Évaluation :

1

They didn't have the equipment that I reserved

Évaluation :

4

Dropped the trailer off and this location was closed.

Évaluation :

5

There was no personnel. Just a drop off box which was nice.

Évaluation :

4

Thanks

Évaluation :

2

The place I turned it In was in the very back of a junk yard. I had to maneuver a 26' box truck through that mess. After my first rental return there it was never reported to uhaul as the lady said it would be that I properly turned it In. After a follow up call she still didn't properly report it. I received calls from U-Haul and never got my deposit back. Niiiiiice I hope uhaul finally found there truck.

Évaluation :

5

The only issue I have is the fuel level when I got the truck was at 3/8's when I brought it back they want to charge me for a full tank.

Évaluation :

5

When we took the uhaul back they helped us and made things quite easy. Was a little hard to find but other the. That it was amazing!

Évaluation :

5

Appreciated all of the help when getting the car trailer. They took the time to make sure everything was right.

Évaluation :

4

Would have liked instructions for location if drop off. Telephone book was not very helpful. Need a large add in The Villages phone book to give various locations for drop off. Where we dropped off was not listed and we found by accident driving by.

Évaluation :

1

We have rented 4 uhaul over the past few months and previously used your service many, many times over the years and have always had a great experience up until this last rental. This experience and rental has been the worst customer experience that I have EVER had. If you read through my MANY calls you will understand my frustration. We literally spent over 4 documented hours on telephone calls, 6 hours drive time, had to load and reload the trailer because of unsafe equipment with NO HELP from roadside assistance for TEN DAYS. This is totally unacceptable customer service.

Évaluation :

3

We gave them truck keys upon return. I asked if there was paperwork to confirm we returned truck and car carrier. Told no, we would get email. They were just starting to have lunch. After a week or so, we got a call from UHaul asking if we had returned the equipment as Klings did not sign it back in yet. Not good customer service.

Évaluation :

1

And i was charged for pads i did not get

Évaluation :

2

The girls were rude and slow took about 45 minutes I never signed any papers. When the truck was brought around the girl didn't even have me check out the truck for damage I had to ask if I needed to do anything else she got out and just went into the office no communication with me at all

Évaluation :

1

The drop-off location was very difficult to find. No U-Haul sign that we could see (we later found it behind overgrown bushes). The site was a dump - I really don't think u-Haul would approve of this as a drop-off location given its dilapidated appearance. Disappointed for sure.

Évaluation :

4

The phone number provided on rental agreement was no longer in service for this location. I had to unhook as the female attendant did not want to get out of the chair.

Évaluation :

1

This location missed checking in the equipment at all! Now I got flagged when renting another trailer. You have really poor customer service and even poorer record tracking. Just to avoid renting from Uhaul again I'll go through the expense of purchasing a trailer. You Suck!