Évaluations des clients K-Music

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de K-Music

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Brian B. le

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Le client n'a pas laissé de commentaire.

Dawn H. le

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Le client n'a pas laissé de commentaire.

Lisa C. le

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Le client n'a pas laissé de commentaire.

Anthony Z. le

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Everything was quick and easy, no problems, I would use them again.

Miguel M. le

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Le client n'a pas laissé de commentaire.

Eric D. le

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Nothing just everything is perfect

Camille C. le

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I had rented a van at 3 pm and supposed to return at 3 pm the next day, I had unexpected problems (the storm mostly) anyway , well anyway we had to keep the van an extra day however the man from u haul called and said I had to return the van by 8 am which is not the 24 rental , we returned the van at 11 pm that evening so we didn’t have to get there by 8 am , and again we HAD TO RETURN BY 8 AM , not til 3 pm the next day which would have been another 24 hr rental for which I was charged!! All because someone else needed that van and as soon as they got the van they rented it again on part of my 24 hour PAID TIME!!! I didn’t think that was fair or right at all, actually quite dishonest!! Dishonest businessmen like that definitely want to make you go somewhere else as well as the first time I rented a truck online and there was an ad stating that if the vehicle wasn’t ready when I went to pick it up there would be a twenty dollar credit.... well when I got there we were there almost an hour! Because the whole thing had to be done over and my card was swiped 3 times for the transaction which froze my card and it was a very good thing I had cash on me to pay for it!! Nice people but very bad business people!!!!

Ehkoh S. le

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Le client n'a pas laissé de commentaire.

Sally G. le

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Le client n'a pas laissé de commentaire.

Darrin M. le

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First, I would like to say, all the U-Haul reps/staff I dealt with were nice, pleasant, and tried to be helpful. However, they were not able to solve an important problem. When the staff at K-Music hooked up my truck to your trailer, the trailer did not have right rear lights (directional and brake light). They hooked up my truck to a second trailer on the lot. Same problem. They concluded the problem was with my truck. The staff instructed me to go to another U-Haul rental site in Utica as the staff there would be able to fix the problem my truck was having connecting to the lights on your trailer. I tow trailers with my truck quite often and was surprised by this situation. But, but I complied and went to the other U-Haul vendor. The second vendor examined my truck and determined it was your trailer all along. And they couldn't make the necessary repair because they were not able to get parts. I had already lost an hour and half of time. I needed to pick up a purchase of furniture and couldn't delay anymore. I took the trailer as is and hoped for the best. I was traveling in good weather and mostly in daylight. My question: What is the policy for your vendors to inspect vehicles (and trailers) before renting them out. I think that should be done well in advance of the customer pick-up time. Why should I, as the customer, lose my time waiting for your vendors to inspect and repair your equipment? And if I had not accepted the trailer as is, I would not have been able to get any other trailer in the area until days later. I also would like to comment about my disappointment with your reservation system. I made a reservation well in advance of the pick-up date. Two days before my scheduled pick-up, I was notified that the requested trailer (6x12) was no longer available at my preferred pick-up location and the new pick-up location was over 40 miles away from my preferred pick-up location. I had already begun my trip and could not change the pick-up time so I was forced to rent a smaller trailer (5x8) from a location only 15 miles away from my preferred pick location. This really started the trip on a wrong note

Mahagony G. le

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Thank you

Peter C. le

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Prompt and courteous service. service

jeffrey V. le

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Everything worked great!

achol A. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

laurel G. le

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It was not Frank's fault. The system would not take credit card, and I had no choice but to handle it all with cash.

SUSAN A. le

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Nothing ..everything was done with efficiency and professionalism.

lou R. le

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Nothing The operators of this franchise are excellent.

Lee B. le

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Dropped off after hours, process was simple

Lester E. le

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It took over 30 minutes for the only u-haul representative present to complete the same documents that I had filled out when I had reserved the truck a week earlier. There was no explanation given as to why I needed to complete another application. The whole experience was a total waste of my time. The good news is that there was a truck available and I was able to get out of there. I will not recommend using this location.

justin N. le

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Pretty much everything was incredible

krystle H. le

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There was a hole in the ceiling of our U-Haul , we had to patch it ourselves so the rain didn’t leak in and destroy all of our stuff.

Lillie M. le

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need more hep and knowledge of equipment. music stop junkie

CHRISTOPHER E. le

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Le client n'a pas laissé de commentaire.

Rocco D. le

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Frank was great- Will keep all my business with him from now on! Thanks for your help Frank!

Allen C. le

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Very good

Tracy C. le

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Uhaul met my needs. I wanted to pick up at one location, however, the night before pick up Uhaul contacted me and sent me to another location causing me to go over in mileage. Not a big deal, just not a convenient location for our needs.

Jeremy W. le

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It took 20 minutes to go through everything I the app to pick the truck up and then it couldn't verify. You could possibly change the verification process or make it so you could do the verification process ahead of time.

George M. le

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Le client n'a pas laissé de commentaire.

satko S. le

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Le client n'a pas laissé de commentaire.

natkita L. le

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Over charged for rental tried to make every excuse to why the price was higher. Penny penching for everything

Richard L. le

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Le client n'a pas laissé de commentaire.

hoang P. le

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Le client n'a pas laissé de commentaire.

allen C. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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Le client n'a pas laissé de commentaire.