Le client n'a pas laissé de commentaire.
David M.
Customer Reviews for Knapp Sisters Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Did a good job overall. Just make sure, when you issue a pack of blankets, that they are all there.
Vernon S.Na
Cecil K.The young man at the front desk was very helpful and quick on helping us get a truck at the last minute. Provided great instructions from getting the truck to returning it. Made it really easy for me as a female lol. Thanks alot!
MANISONE N.Very Very nice
Trenell M.I took pictures after drop off there were 6 blankets on a bag that we didn't use. They were left in the trailer.
Paul T.It was quick and easy.
John F.You guys re doing a great jobs keep it up Tnks for ur service
MAYOMI O.The only problem we ran into was the final verification just before taking the truck. We didn't know about the final step and luckily our alternate contact was able to answer the phone after we called to tell him about it. It took time of our clock that made us return a little later then the time we said we would return the equipment.
Eric M.The young men in the office were very helpful.
Jack J.Great service
LEON H.Great place to get my rentals and supplies. All the guys that work there are very helpful , knowledgeable, and courteous!
David R.Not anything customer service was excellent . My guy was so patient and kind
Beverly J.Great place to use for self storage, the staff is young and very helpful even when you lock yourself out of the building at 9 pm! Lol
KYLE K. | Expérience généraleKnapp Sister Self Storage has always been extremely clean and secure. The climate control keeps everything in perfect condition. Staff are extremely kind and very helpful. We have appreciated our more than 4 years as renters and in the future Knapp Sister Self Storage is our preferred choice. Our only choice!
CHARLES C. | Expérience généraleWe drove 1 hour (41 miles) to the original pickup location in Burleson only to be told upon arrival that they didn't have the reserved 26' truck. We were on the phone for 20 minutes or so, with 800-number while they tried locating another truck. We were directed to this location Knapp Sisters, having another 29 minutes farther from our location. The truck was clean but the man helping us was rushing, did not stick around to go over details of the contract, condition of truck, or any questions we had about the extra mileage and time needed. He was in a hurry to get off work. Not professional. As far as UHaul overall, we had an hour's drive BACK to the house we were moving out of, plus more than an hour driving to 1st location and waiting for answers and help. If they had not already charged my credit card, I would have cancelled ALL of it. Shame on Uhaul for this decline in service.
DAVID DANIEL V.Great service the young men were courteous and helpful.
JASMINE S.It was so nice inside and the workers were so kind and helpful. They gave me pointers on how to pull a trailer and made the experience so enjoyable.
Tania G.This for sure isn't my only time to use Knapp and it won't be the last. Every one of the young men at this location are very helpful and pleasant to do deal with! I recommend this location to everyone unless they're using the rental at the time I'm needing it. And like I said, it won't be my last time.
David R.I've rented a pickup truck twice from this location (to move furniture) and would not rent a vehicle from any other business. Price is good, service is awesome and consistent.
Joan C.Nothing, I could find out of place I got there everything went fast and was out in no time
Lorraine B.Individual i spoke to on the phone understood i wasnt going to make before they closed and offered me his personal phone number to come and help me unhitch the trailer after hours. great customer service going above and beyond.
Ben G.This is the 2nd time I've been prompted to write this review from this email address. I was not informed that the store would be closed on Saturday when I returned the 20' truck. The process of watching the video, filling out the forms online and taking pictures with my phone was a big hassle. After a long day of moving furniture, I basically had to do your job of returning the truck and verifying that everything was in good order. I paid for you to do it, then I was forced to do it. The truck smelled like cigars, the driver's door did not close correctly and the key didn't work in the ignition a couple of times. We had to mess with it to get the truck to start. I will never use your facility again and have already told several people about my experience.
CHARLES C.U haul as a company rips you off because they charge a different price per mile on weekends local truck rental than weekday.
William M.There was no attendant and when I called the number for the storage facility, there wasn't anyone who could assist me. Have a local number that someone can call a d get a return call back.
lisa Z.I was just dropping off so no full interaction took place.
Tyrone W.Had to go to another location for an appliance dolly.
Charles J.Rien
Eustace A.Everyone was great. The two front desk boys were sweet and the one who pulled our truck out was amazing! Merci.
Yvette O.This experience was top notch from booking on line to picking up trailer. Office was clean and the guys were very helpful. I would recommend this Uhaul without hesitation.
James H.Site Web
Veronika H.Nothing....except dont let corporate (as with any large company) CHANGE THE ENTIRE SYSTEM in an attempt to increase sales 0 %! U-Haul is operating exactly correctly.
Edward B.Equipment was trash and older unit
David G.Not a face mask in sight. They installed a plastic barrier on the counter and figured that, that was enough to contain the COVID19 virus. Extreme ignorance that can make customers sick.
Frederic J.This location was excellent!!!
Jessica A.Customer service was excellent.
Hector C.Give instructions on what to do with a trailer when returning when store is closed.
Darrell J.I wish the truck would have had a full tank of gas when I picked it up.
Brandon C.Best I've ever been to thank you for your services
Matthew L. | Expérience généraleStaff was super friendly and helpful. Would 10/10 recommend to a friend.
Uriah B.The trailer didn't seem too happy to be pulled on farm roads. So much more vibration than the last one I rented. Other than that, very easy. I highly recommend that all UHaul places sell drive up riser ramps so people can lift the front of the trailer by backing onto the ramps with the back wheels of their truck so they have an easier time loading and unloading lowered cars and trucks.
Taylor S.Everything went according to plan. My man Matthew had excellent customer service and assisted me with renting the flatbed truck that I was looking for. If I need another truck, that is the location that I'm going to!
Aendre H.Quality service, friendly staff. Prompt. I will keep my trailer business here because of the friendly and helpful staff.
Robert B.Come up with a special or coupon for people that return within hours or on the same day :)
PALACE DANCE C.Not a thing. Everyone was very friendly and helpful.
Jo L.The trailer did well, though loading a narrower car onto the trailer was more difficult. The location was busy when I arrived to pickup the trailer, but when I was up to receive service they were fast and efficient.
Taylor S.Very helpful
Erica G.Great Customer Service and excellent equipment!! Thanks to the team at Knapp Sisters!!
Christopher M.Give them the same service that I received!
JACQUELYN A.N.D.
Angelic Y.Dont change....you are great!
Edward B.Great family owned operation. True professionals!!!
James C.I just want to thank all of you for providing this GREAT service! It would have cost me hundreds of dollars to have my car towed from Austin to Mansfield! I enjoyed doing it myself and save a LOT of money. Everything was Great! THANK YOU, THANK YOU, and MUCHAS GRACIAS! Contract number 99728399
Angel N.I have a friend who is moving at the end of September. I have highly recommended Knapp to him. I understand as if this email, he has already booked the trailer he needs with them. Best UHaul provider I've used!!
Chris M.Process was easy and fast. U-Haul office was nicely decorated and professional.
Tana R.The staff was extremely polite and helpful. Thanks for making our move in easy!
Brad K. | RéservationCalled to ask a question and was quickly assisted. Great service!
Nasser J. | RéservationI enjoyed working with the people here. They were always very nice and helpful.
GARY A. | Expérience généraleVery clean and professional environment. Would and have recommended the facilities.
HELEN B. | Premières impressions