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Amy B.
Customer Reviews for Knapp Sisters Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always enjoy Knapp Sisters
Donald C.Thank you very much. We will definitely use you all again.
Jeff H. | Expérience généraleThe truck was not clean - smelled of horrible cigarettes with ashes, dog hair. More importantly, the passenger seatbelt did not work properly ( would buckle in, but would not stay fastened - it would release the seatbelt) and the tires were so worn that they were most definitely unsafe. There was an approximately 3 inch gouge on the side of the rear tire wall as well as bald tires on entire truck.
VANESSA P.Great guys who helped wish I got their names but they had excellent professional customer service.
Ricky L.Great customer service however we ordered a utility dolly and thought it would be in the trailer but it wasn't. Other than that it was great!
Jason W.John and Daniel were courteous and professional. Thank you for the great service.
Christopher P.Always friendly. Great service.
michael T.Good service
Mel G.Very satisfied with their service!
Curtis K.The young man was an excellent representative.
Lula B.The folks at the Knapp Sisters location were great and very helpful
Matthew O.Staff was friendly, helpful and the equipment was ready on time. No complaints!
Diana M.Nothing! Best experience I could ever have imagined. Thank you. Hassle free and very efficient. Drove from Texas to California and it was a pleasure.
Jeffrey S.Excellent people and vehicle.
James M.Super friendly and helpful!
Josiah L.Extremely good customer service and very helpful
Brad C.Awesome customer service. Extremely helpful through the entire process. Definitely will come back.
Sara V.It's been a pleasure doing business with you all! And would you your services again for any future storage and or moving needs! Thanks again
Christopher W. | Expérience généraleSecond time I rented and the process was friendly and quick!
Jose M.Best service. Would recommend to everyone.
Richard C.The only complaint was that the vehicle had been smoked in.
Jason E.great customer service and fast
Daryn W.All was good. Both John and Daniel were great! The only issue we had was with the automated text system. We were supposed to receive the informational text at 4:30pm so we could pick up our truck at 5:00pm Saturday, 5/21. The text did not come until 2 hours later. I called your service center and changed to 9am the next day. Everything went well other than that.
William M.This location is normally great. I rent a uhaul about 12 times a year. This particular weekend was very busy for me, so I attempted to get a uhaul I had reserved for over a month one day early. I called several days out and was told they were not allowed to do it because the uhaul wouldn't be back in time to have it ready a day early. I went ahead and ordered another one and planned to return this and get the bigger one on the day of my original reservation. When the time came, the uhaul was not there. Apparently they allowed another customer to rent the uhaul that was mine and " made a mistake" this mistake cost me big time as a business. Had to run around town to a different location to get the truck we needed. A sincere apology was in order along with an offer to make it right. None of that happened. Very disappointed in the lack of concern/care.
Vanessa P.Cant think of any way to improve.
Edward B.Very nice place with easy parking options. Self check out was easy and convenient.
Emily B.Super service! Friendly, timely, all equipment we ordered was ready for us. Definitely will recommend!
James K.Great service no complaints
Claudia B.Excellent service, nice staff
luis L.This was actually the best u-haul place I've ever rented from. The staff is nice and things went smoothly.
TOSHA S.The young men that were running this facility we very friendly ND professional. I will use again if the need arises.
Steve J. | Expérience généraleStaff very friendly
Linda R.I love Knapp Sisters and there always friendly and helpful staff. Easiest checkout/checkin process of any U-Haul location I've ever used.
Bryan S.Everything is good.
Churchill C.Customer service seems to be their way of doing business.
Herald E.Appliance dolly wasn't available even though we reserved in advance by 7 days. Not a good experience.
Berkley M.Excellent and friendly service!
Jerry B.Great service Very professional
PATRICK D.The young at the counter was very pleasant and helpful
TESLIM A.All good
DOUG N.Everyone at this location was extremely kind.will go there again if I need to.
DAVID M.I was charged for 3 days of the ice storm in Mansfield when I was unable to drive the vehicle. I was also charged for 2 dollies (I had 1) and multiple moving pads that I didn't get. I've called both the local vendor and the corporate office 3 times and emailed to no avail. Essentially I was told to take the truck and I'd only be charged for the days I actually used it, but that isn't what happened even though I told him that I would wait until the ice was clear if I'd be charged. He assured me. I paid almost $700 for a uhaul! I use this company quite often but maybe not any longer...
Heather F.Knapp Sisters is a great U-Haul agent but credit should also go to U-Haul's online service as it relates to equipment return. Absolutely easiest return we ever had. U-Haul had a location near our destination ready with all return paperwork.
Charles C.Very good customer service.
Rachel J. | Expérience généraleYou were the best storage place I've ever dealt with. Thanks for all you did.
JEANNE B. | Expérience généraleKind, courteous and friendly staff. Ill be renting from your establishment again!
Joseph V. | Expérience généraleGreat place to use for self storage, the staff is young and very helpful even when you lock yourself out of the building at 9 pm! Lol
KYLE K. | Expérience généraleKnapp Sister Self Storage has always been extremely clean and secure. The climate control keeps everything in perfect condition. Staff are extremely kind and very helpful. We have appreciated our more than 4 years as renters and in the future Knapp Sister Self Storage is our preferred choice. Our only choice!
CHARLES C. | Expérience généraleBest I've ever been to thank you for your services
Matthew L. | Expérience généraleThe staff was extremely polite and helpful. Thanks for making our move in easy!
Brad K. | RéservationCalled to ask a question and was quickly assisted. Great service!
Nasser J. | RéservationI enjoyed working with the people here. They were always very nice and helpful.
GARY A. | Expérience généraleAwesome place
Privacy R. | Premières impressionsI have rented a moving truck from their before and their service was excellent. I received what I needed for my move and returned it the following day.
Privacy R. | Premières impressionsOutstanding customer service! Flexible, courteous staff and modern, high quality facilities. Building is well conditioned and easy to maneuver furniture and belongings into unit.
Privacy R. | Premières impressionsI have not moved into unit yet
Privacy R. | Premières impressionsThe facility is so nice, cool clean! The staff was awesome. Very pleased with our decision to store items there.
Privacy R. | Premières impressionsThe Associates at Knapp sisters storage we`re very helpful and accommodating. I would highly recommend them to anybody who is looking for a place to store things.
Privacy R. | Premières impressionsVery clean place and very very nice people. This is a great place.
Privacy R. | Premières impressionsI had to put it off until the following week 11/18/16
Privacy R. | Premières impressionsGreat experience - extremely customer friendly. Super clean and well organized.
Privacy R. | Premières impressionsI ordered 1 unit online. Ended up with 2 units. Called cancelled both the next morning. Should have been taken care of with no charges for either unit. Nice on the phone.
Privacy R. | Premières impressionsI ended up not needing my storage unit and the lady that cancelled my reservation was horribly rude about it
Privacy R. | Premières impressionsFriendly staff, beautiful facility.
Privacy R. | Premières impressionsFriendly staff, beautiful facilities.
Privacy R. | Premières impressionsHelpful and accommodating. Very secure storage facility
Privacy R. | Premières impressionsVery clean and professional environment. Would and have recommended the facilities.
HELEN B. | Premières impressionsExcellent service à la clientèle
Privacy R. | Premières impressions