Évaluations des clients Knapp Sisters Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Knapp Sisters Self Storage
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mark T. le
N/A
Richard D. le
5 of 6 tires brand new. Left rear showing wear bars. Fortunately made the whole trip. Wiper blades worn out , had to replace. Had to clean inner windshield glass.
Joel S. le
Key Drop box location
Gregory W. le
Everything was perfect. I have rented from other U-Haul locations. All have been satisfactory. This location far exceeds the others for my needs.
Cameron V. le
They close early so they are never there to help you with drop off..
James H. le
Always great service at Knapp Sisters
WAYNE W. le
to u Make it easier to unhook the trailer
David Y. le
Excellent customer service! Friendly, eager to assist, answer questions and engaging. I will drive the extra 15 miles to rent from this location again! Thank for an extremely pleasant experience.
Terri E. le
While I said the unit was clean, the windshield was dirty inside and out so we had to clean it. The wiper blade was damaged and part of it was falling apart. Informed the drop off team to repair. Nice staff and great location.
Victor M. le
Exelente servicio muy amables gracias
Cory E. le
Smooth transaction!
Micheal P. le
Very nice clean facility. I will be using this location often.
Chris G. le
Great looking place and good storage space
Len H. le
Nothing really. Very convenient and manned by very friendly and knowledgeable staff. I needed a small trailer and several were available for my rental.
Ingrid O. le
This is a location where I always find friendly faces and great service
Scott D. le
The only problem I am having is the billing. I was charged for furniture pads that I didn't get or request, and they didn't have the appliance dolly that I reserved online. So they told me I could use a utility dolly at no charge BUT I see it on my final bill now.
Nancy L. le
Very convenient location and accessibility.
Samuel C. le
Na
Brad K. le
The staff was extremely polite and helpful. Thanks for making our move in easy!
Cory N. le
Great experience!
Dana H. le
I had scheduled to have two trolleys in the truck. Neither were there and it was after closing so had to move without the trolleys.
Teresa B. le
Everything was awesome!! The people at the front desk were so kind and friendly. I will never go anywhere else to rent a uhaul but from them going forward!
Katherine J. le
More instructions. I did not know where the key box was.
Lisa L. le
Everything was perfect. Probably going to be using this location again towards the end of the week.
Melissa B. le
Learn how to properly loaf a tow dolly.
Joan C. le
Convenient location, the guys were awesome, and the truck was brand new (under 1,000 miles) which was a sweet ride, a Doge Ram pickup. Keep doing what y'all are doing! Excellent experience :)
Jon M. le
Great customer service. The lady was very friendly
Jerome C. le
Mileage fee is pretty high. $0.79 per mile is 36% over the current IRS mileage rate. While the truck we rented was excellent, the total cost for the day was very disappointing.
Valerie D. le
Online check-in was a pain!! My phone connectivity did not allow me to finish the process to unlock key box! Unnecessary process that took an Hour for me to complete! Never again!!!
Robert W. le
Used this location several times- A+ service, very polite and efficient!
Cheryl B. le
Keep up the good work !
sandro A. le
Good place friendly and they know what to do
Debra S. le
It should be indicated online that furniture dollies are not available at this location instead of me finding out the day I'm there to pick them up.
Jim S. le
Best Uhaul experience ever. Previous customer had not returned their rental on time, so my reservation was not available. The staff at this location went beyond what was needed to take care of me. They gave my multiple alternatives to choose from including the nearest location with my equipment reservation being about 15 miles away. I choose to rent from this location due to their attention and effort. I’m very glad I did.
Frederic J. le
Super customer oriented, willing to keep the shop open for me so I could return the truck after hours.
john K. le
Service was excellent. Truck performance was great
TOMEKIA B. le
Best uhaul experience the young men who assisted me were very respectful and helpful.
Ticiano A. le
Excellent service. Very friendly staff. I'm glad I used them. Regards
Laura M. le
Wonderful, efficient, customer friendly. Wouldn't change a thing. Would rent again from this location!
Nasser J. le
Called to ask a question and was quickly assisted. Great service!
DENNIS S. le
I use the services of the Mansfield U-Haul because the customer service is always exemplary. The employees are friendly and courteous. While I am waiting for my vehicle they offer me cold water along with a genuine smile. I would recommend them to everyone.
Mary A. le
The truck I got had a major leak in the cab. We could not move the furniture due to rain was pouring into the cab from the rain. It got my phone, purse and wallet wet. My phone $1000 is acting up now and purse $450 and wallet $250 don’t look so good now. I called a couple times and nobody has called me back. They still billed me. I would like someone to call me. I need a credit for the bill and I need to know who to call to file a claim for my property getting damaged. Mary Amerson 817-846-5315
Howard B. le
Great customer service, couple worked as a team with the paperwork & hooking up the trailer
Aaron M. le
Personelle were friendly and courteous but totally useless while helping me. The following is why I think this: Mirrors wouldnt adjust on towing vehicle, drivers seat would not easily adjust forward or back, vehicle straps were damaged and unusable on car hauler. I made all my reservations and check-ins online to save time. However after a 5 hour drive to pick up my rental truck and trailer, the computer system at U-haul on a Friday was down so they had to restart my rental from scratch on paper and that took an hour. The fact that no one verified that the straps were in working condition wasted an hour of my time because I had stop and travel to buy my own straps to restrain my vehicle on U-hauls vehicle transport trailer. And in U-hauls infinite wisdom, they added 1 hour driving to my driving time from the original pick up location to a pickup location in a DIFFERENT COUNTY!!! So my online reservation 3 weeks in advance did not make anything more convenient. In EVERY situation dealing with U-haul, their only response was to waste more of my time and cost me more money. I WILL NEVER USE U-HAUL AGAIN FOR ANYTHING!! I would rather buy a trailer and truck for my next once in a life time vehicle transport.
John R. le
I love the decor at the office and the staff was friendly and easy to work with.
James L. le
When I arrived the Truck was ready for pickup, Brand New and the contract was explained in detail. I was able to drop it off overnight after using.
aurelio S. le
Great customer service
GARY A. le
I enjoyed working with the people here. They were always very nice and helpful.
HELEN B. le
Very clean and professional environment. Would and have recommended the facilities.