Rep was out walking, just took keys without inspecting equipment, we swept out vehicles 2x and used a blower for a final cleaning...they charged us cleaning fee at 4pm the next day. Said they would send receipt by email. Took vehicles back at 11pm, parked on lot, returned 9am next morning to turn in keys, didn't get receipt email until after 4pm next day and charged for cleaning. Not happy with return service!David W.
Customer Reviews for Knights Inn
(U-Haul Neighborhood Dealer)
Pour nous contacter
Franklin, OH 45005
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 8/17/2022 - 8/22/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We had to pick up our U-Haul at a night and that was really worn down. The cost was unbelievable $261 for one dayPatricia B.
Le client n'a pas laissé de commentaire.Rodney K.
Le client n'a pas laissé de commentaire.Gregory C.
Never saw anyone never heard anything about what I owe only know they took 1,88 out of my account would have been nice to know everything was ok which I knew it was but still a call or text would have been niceTeresa P.
No trailer lights on left side from when we got it to when we took it backTom S.
Le client n'a pas laissé de commentaire.Darius L.
Le client n'a pas laissé de commentaire.Dennis A.
Just a weird experience in general. I had to call the regional u haul office to make sure the vehicle got inspected. The guy at the counter just took the keys and didn't do anything else. It seemed really strange to meJACOB L.
Le client n'a pas laissé de commentaire.William K.
Le client n'a pas laissé de commentaire.Barry B.
I never got a receipt from the companyBRETT C.
The young man running the business was professional, knowledgeable, and took care of our every needs. I will rent from them again. Merci!BRUCE M.
Le client n'a pas laissé de commentaire.ENRIQUE F.
Le client n'a pas laissé de commentaire.Joseph K.
The staff was very friendly and knowledgeable. It's hard to get to and hard to figure out where to go. We were originally scheduled to turn it in to Joyce LLC at 306 Conover Dr in Franklin but it was gated up and closed even though their hours said open. You shouldn't have drop off locations that aren't open. What a waste of time.Kristine T.
Le client n'a pas laissé de commentaire.ASIF A.
Le client n'a pas laissé de commentaire.ASIF A.
Le client n'a pas laissé de commentaire.ARTHUR E.
the Knights Inn looks very shabby and unsafe. I would find a different location next time!!seth G.
looked like a drug infested place, very filthy and scarey.BILLY S.
Le client n'a pas laissé de commentaire.TERRENCE P.
Le client n'a pas laissé de commentaire.Brittany F.
If you have a scheduled appointment and when you arrive U-Haul should at least know the status. When I arrived they said it would be there in 10 minutes but it was clear they never checked it was just a standard reply. It showed up an hour later. They obviously did not check the vechile as the check tire monitor came on 6 hrs into my trip.SUSAN C.
Great service but the location was run downJames W.
Le client n'a pas laissé de commentaire.TERRY S.
Le client n'a pas laissé de commentaire.Megan W.
The location itself wasn't below average, except for the the fact that the person checking us in did not wear a face mask. The 'below-average' has more to do with the U-Haul on-line system itself. The day before picking up the truck, I received an e-mail saying to check-in on-line to reduce exposure time at the location. I checked in on-line, but still ended up spending 30 minutes re-checking in at the location; providing all the same information I already provided on-line. There should be better integration of the on-line processes and the local pick-up locations.James M.
Better directions hard to findNorman C.
This place was so sketchy. This should not be a location for your company. I hate to diss a small business trying to earn some extra cash, but I felt like I was entering a place that services a seedy hotel that's clientele were probably doing illicit or illegal things. Surely hoping I am not charged twice because they needed all the information that I had already provided online.Ruth G.
I was charged an additional $40 and only went 4 miles over what we estimated. They overcharged me for the safe move plus for $14 additional dollars but that doesnt explain the other $25 well I guess we can say 21,84 since I should have been charged an additional 3,16 in mileage. This was a huge scam for money!DAVID L.
They were very clean and friendly. I would definitely recommend to others and use them again. Great location.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.patrick G.