Le client n'a pas laissé de commentaire.
Shakiara G
Customer Reviews for Knorrs Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The attendant at the store was very helpful.
Kevin SExcellent service à la clientèle.
deb mFriendly staff and trucks are in great condition.
James HThe location was great. Didn't have the best experience with scheduling but the pickup location and attendant were delightful
Sarah MMade moving a pleasure. Loved the truck and Really appreciated the attendants who were so much help.
bonnie wI was very happy with my experience.
devan dExcellent service! Very helpful staff.
mona mJessica was helpful and professional.
Michelle PDidn't like how she was helping other customers while I was trying to get my truck. Dispatch process took so long.
Shreekunj PPerfect customer service and nice vehicle. Thanks
Javier ATruck was very dirty inside. No onsite parking. Reserved mats / blankets to wrap furniture.....didn't realize until I got to the storage unit -- none were included. Have to park either someone on the street or recommended in another store's parking lot and might not be the safest place to leave a car for the day. Person doing the paperwork onsite was very nice though.
Andrew PNothing everything was excellent. The people were very nice and helpful. I will be back again.
David MStaff at site were very courteous AND efficient!
Ronald KToo many miles, misaligned equipment and the headlights shined sideways
Nicholas SAll good. Thanks,
Sean Wgreat and quick service. Everyone working there was very helpful and hard working. I recommend filling out your information online before getting there, it makes the prosses way faster.
ERIC AAwesome service at the Carnegie PA U-Haul. Highly recommend if want friendly and quick service from great employees there . Never had a problem of all the times I had used U-Haul throughout the years at this location . Thank you Carnegie PA!
Louis MAs I have used rentals many times in the last 10 years I can recommend the retail outlet for Uhaul products There is no area I see to change
Ernest WBoth people working The counter were exceptional that day. Excellent people skills. Kind. Friendly and knowledgeable. Made sure I understood everything before I left. On return. They were great too. Definitely would use that location again Ty
Elizabeth LThe woman working was friendly and very helpful.
Sarah DThank you so much for the great service!!
Amber SBoth staff members I interacted with did a wonderful job of explaining everything and getting me on my way. They had good suggestions for nearby parking and being setup in a gas station is super convenient for returning the truck.
Kyle KThe Rep at the rental facility was great.
Gene DCustomer support was very rude and condescending when I was trying to explain my problem.
Matthew BSuper friendly and prepared. Quick digital confirmation and payment. Could not be more satisfied with experience.
Amy KGreat customer service!!!
DAN FMy rating has nothing to do with the "location" of the pickup, and in fact, the lady working at this location was very helpful and I'm not sure if I could complete my rental process without her help. I'm giving this a single star because of how awful the experience of using your app for the check-out/check-in process was. The app kept having problems, connecting to the internet, using the camera, or just pulling up information. I got stuck on blank screens multiple times without any error messaging to even communicate what's wrong. Ultimately, I wasn't even able to properly check the vehicle back in, and if it wasn't for the gas-station attendant's help, I'm not sure what I would have done. Fighting your terrible app has also cost me at least an hour of my time, making it a stressful, rushed experience. I will thing twice before using or recommending your rental services again if I can find an option where I don't have to use a broken app.
MICHAL Kkudos to the staff. They are amazing. That was my first time taking the rental truck from U-haul and I was bit worried, but the representative helped me in the signing process, explained me everything and that was a very quick and easy process. At the time of returning the truck, another representative came out from the office as soon as I reached in the parking, validate and verify the truck and gas level and other stuff, explained me the amount I owe based on my distance and within 5 mins I was all set!! Really nice experience.
Milind BAfter we got the truck loaded it wouldn't start. The moving helpers helped my son get the truck to start. My son said that it sounded like the starter was going bad.
Melanie CGreat customer service!
Candy CTruck was ok.
William MThey take good care of their rental customers
William SKnorrs is always great to work with. They are quick, courteous and always get me what I need. A few notes on the truck (because I was tired and forgot to tell them): 1. The Aux jack seems to have something jammed it it and doesn't work. 2. The windshield wipers need replacing. 3. The outside passenger door handle loose.
Ian Sggreat customer service...
George BMake sure you keep the same two people who I dealt with.
Carl SI was very pleased with the location and with the vehicle I rented.
Shawn FEverything went smoothly
CHARLES PTruck was old and hard to drive on the highway
Leslee KWell organized and quick processing.
James HVery helpful in extending the rental. I was very pleased, friendly staff
elionor cDo the walk around vehicle inspection on site.
Cindy Mthe U-Haul attendants at this location were very helpful.
Nora PCounter agents were very friendly and helpful. The truck was clean and ready for us when we got there. Entire process was smooth and easy.
Phil BOther than a slight delay in confirming my identity at mobile pick up, the experience was great. The location was very friendly, professional, and helpful, and the van was very easy to use and in great shape. I would definitely recommend this location and U-Haul overall.
Christy MVery nice staff
Matt HNothing. Perfect experience
gary fThere wasn't any problem with the transaction at all and the female worker that helped me through it was outstanding. Overall it was a great experience and I can highly recommend the Knorrs Marathon location.
Michael CNothing, the staff was excellent 👌
Derrick FKnorrs staff if the best and they always are so helpful and ready to help.
JAMES SThe woman who assisted my was very helpful and friendly.
paula hUhaul was filthy in the cab. The passenger door had to be slammed to get it closed all the time. Sounded awful like it was going to break down. Was not well maintained.
Kati ANo improvements needed. The service was very courteous, professional and prompt. Keep up the good work.
Michael CKnorrs was great! Staff was very friendly and helpful and was perfect compared to the pickup location.
Jonah S