Excellent, professional service, I highly recommend!
Pam W
Customer Reviews for Konen Sales & Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This is where I originally wanted to pick up and drop off my truck. They only had a truck my size that could go one way. This location is only 2 miles from my house. From now on I will be calling them directly because he was more helpful than the help desk people who steered me away from this truck.
Todd FAlways an easy transaction, and often has the needed equipment locally.
Michael CKonen was wonderful to work with! Even though it was.a 50 mile round trip to rent from them, I would do it again.
MaryKay NThe box part was not cleaned properly a lot of dirt in the corners and the steering wheel has a lot of play in it
Jesse CExcellent service à la clientèle. Definitely would go back here again.
Zachary HRenting at Konen Sales & Services was the best customer service and easiest process! Mr. Konen was very friendly and helpful! We've rented twice and will again. We'll recommend this location to all our friends. Merci.
Paul DCalled was told what to do. Very convenient, thanks
James Wno improvements needed.truck was clean and ready for pickup
Mark SRegistered by phone, and after many questions was finally given a reservation number for a place in Kiel, Wisconsin. When i got there and answered many of the same questions over, the initial data was not correct, and it took more time to check out. Mike at the dealership in Kiel was great to work with though.
Joe Cto far away took to many miles and time
pamela mNothing--Mike and Pam are always first class!!
Randy RSTATUS QUO IS GREAT
William CThe truck was great. I don't think I'll ever trust your self checkout again. The Uhaul mobile app just opened your web page in my browser. On those web pages I couldn't find out how to pick up my reserved truck early like I was told. Same thing with dropping it off, the instructions told me to upload photos but the examples given were not available on the page. I wasted hours struggling with the app that could have been used to finish moving and cleaning the same day. Before assuming I just don't know what I'm doing, another couple picking up their reserved truck was having the same problem. We both waited on hold for customer service, I waited 45 minutes. Disappointing and extremely frustrating service.
Timothy KSTEERING WAS A BIT SLOPPY,but great otherwise
Mark SLocation is convenient and staff was helpful.
Scott MCalled earlier to see what I needed to do for drop off, if it needed to be during office hours or whenever. They said since it is just a dolly just park it on the concrete whenever. So I did and got charged $20 for after hours drop off. If they would of said there is a charge for dropping off before they open I would of waited an hour till they opened.
Tim AWorked great!
James HDon’t be fooled by the gentle ride, that was the worst riding vehicle I ever rode in
Robert KThank you! Went very smoothly
Kristine HFriendly Customer Service
Brian VVery helpful rep upon return he noticed some debris we missed. He called and gave us the option to come back and sweep it rather than charge us for it. Merci
cindy pMake it easier to read how much fuel to put back in. I put way more in then was needed based on the scale provided. Gas prices are enough as it is.
Jennie IVery friendly staff to help with the transactions.
CHARLES WExcellent service
Ed WI was charged for two trucks. And we only wanted a 10ft. After I requested a 10' ft truck they gave us a 20' ft truck saying their system updated and charged us for the big one being almost a $100. Even though we didn't actually use it. We got it to 6th st in kiel and used the company in kiel so instead of being like oh sure why don't I waive the first truck since it wasn't used or anything it literally was returned in 5 minutes.and we asked for a new one which we wanted was a 10ft' and they too charged us for $60. So it was a 160$ charge which is complete trash. Wasted time and money
Amber CBe clear on where to drop keys. No key drop at location!
Jessica PNot Konens fault, but apparently "Bird Junction" in Sheboygan falls somehow poached the reservation I made with Konen and then notified me the "Reservation had changed" only to then the day before my pickup date changing it again and putting the pick up location back to Konen. I would not recommend reserving a truck through the online service this has happened to me twice now. Call the place you want to rent from directly save yourself the trouble
Don JDon't change.
James HI would highly recommend this location to any customer. The owner Mike was an absolute pleasure to work with and he went above and beyond (in the middle of a hailstorm) to ensure that I was safe and ready for my trip.
BENJAMIN EMake sure vehicle is maintained. Truck was driven for an hour. Turned off for 5 minutes and wouldn't restart. No battery charge. Needed to jump start it. Also, very little fuel in it at pick up. Would have liked to have gotten to use the vehicle in subzero weather without having to fuel it up even before it was warmed up.
Deanna PIt could not have gone better.
susan bMike was very helpful.
Tom KRien
JAMES SGreat Dealer at Konen Sales & Service
BLAIR SMike was great.
Tom KFast service and excellent customer service. It was a pleasure dealing with.
MAXIMO RYes very clean but something is very seriously wrong with the steering
Mariann DMr. Koren was the ultimate professional. He explained all aspects of towing a trailer, ensured we understood its operation and all the safety features, and was very friendly and courteous!
Fred SI only had the trailer for a few hours. But got charged full price. Should have it per 3, 6 hours etc. Not 26$ for 3 hours. Setting up the reservation was kind of a hassle too.
Becky TI totally cleaned and swept out unit before returning it and was still charged $15 cleaning fee . NOT HAPPY!!
Kenneth BAll good!
Marlene DWhen emailing receipts just make the PDF documents. The funny format you use prints so small that it cannot be read. Business like to have printed copies of their receipts.
CHARLES WI got charged for cleaning fee when it was swept out when I dropped it off along with other charges.
BERT L