Customer Reviews for Krayani Auto
(Concessionnaire U-Haul dans le voisinage)

54 évaluations

349 Rue Main   Gatineau, QC J8P5K5

(873) 416-0142

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 10h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(873) 416-0142

349 Rue Main
Gatineau, QC J8P5K5

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 10h am à 4h pm
Aucune photo disponible

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Philippe M. 
Évaluation :
1

Be honest about your prices and how much the customer will actually be paying. Explain to the customer all the terms and contract details before they pick up the rental and have the customer agree or sign the contract prior. Also follow up and call back the customer after they file a complaint. VERY poor service and I was dissatisfied as a customer.

JERRIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
2

It was unclear given the name I received by text didn't match with the signage on the building. It was also unclear as to where I could park.

VERONICA G. 
Évaluation :
3

I had booked the truck at the Coventry Rd location, plus a dolly and pads. When I went to pick up, I was told that at that location there were no trucks available and that I should go to Gatineau. That I should have been notified via e-mail. E-mail I never received, I had to call a taxi to take me to Gatineau. The truck was available but no dolly nor pads. I had to go again to Coventry Rd for the dolly and pads. So overall, a very poor service from U-haul.

Carlos P. 
Évaluation :
1

I didn't like the fact that i couldn't see the contact with thé start mileage and the attendant didn't check thé mileage on my return That there la no number in Canada To call I don/'t understsbd thé bill What is that 1,11 for mileage i didn't do 38 miles

ANDRE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEY F. 
Évaluation :
3

Truck was extremely dirty and we had asked for 2 appliances dollies and did not get any.

Sebastien B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

zakiyoun T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEANPHILIPPE J. 
Évaluation :
1

The guy said he knows nothing about the service. He just sent me the contract by email. I sad I din't want the insurance, they told me to take the large truck instead of a minivan. The Guy didn't remind me about the gas that should be replaced. Finaly, they charged me for the insurance. I go back twice to the office, the guy couldn't help me. When I call Rock who is a so.called supervisor, he told me he was going to call the Guy to verify.sincemyesterday, he never call. I went this morning, since 10 am, he never call and is trying to find excuse not to reimbourse the amout for the insurance. I'm very disappointedun you guys and I'm not recommanding this company to anyone.

JEAN RAMCES V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAIN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEAN-FRANCOIS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
2

This location charged me nearly double what I should have paid based on the quote and actual mileage. They overcounted my kilometers by a factor of two, and told me I had to buy insurance for the pickup I rented, even though my existing auto insurance would have covered it. Despite telling them that the starting km and fuel level were incorrect, they didn't print a revised contract even though I asked and said they'd correct it themselves later. I tried calling the dealer afterwards and also sent in evidence to U-Haul (photos I took of the odometer and fuel gauge at start and end), but they never got back to me. I can't recommend this location unfortunately if you have a choice of where to go. If you have to use it, take pictures and double-check the contract before leaving (especially mileage and fuel level), and insist on a revised written contract if they don't match. The dealer should also update their practices to ensure the km reading and fuel level on their vehicles are correct, and be willing to amend the written contract if they're not. They should also inform themselves on the rules re when insurance is needed, and provide vehicles with a decent level of fuel in them (full makes it easiest to return, but if not then at least something well above empty). And I wish they would have responded to calls/voicemails after. Be aware also the location on Google Maps is incorrect and listed all the way across town. I tried submitting an edit to Google Maps, but I think the business owner themselves would have to provide the edit for it to stick.

SACHA N. 
Évaluation :
1

Pas de réponse lorsque j'essaie de les rejoindre au no de téléphone pour m'assurer que la remorque est toujours là , le lendemain. Ça ne sonne pas et ça raccroche. Pas de lumière, le soir sur le côté de l'édifice et ce n'est pas trop accueillant. C'est loin d'être sécuritaire pour une femme. J'ai dû m'éclairer avec les lumières de mon Jeep. Le lendemain, j'ai dû faire un appel au service à la clientèle pour dire que j'avais ramener la remorque la veille car pas de réponse et pas de suivi de la part de la succursale sur la rue Main à Gatineau. Je ne ferai plus affaire avec cette succursale. Sur 10, je leur donne un 0.

Joanne F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jing D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ORLANDO JOSE L. 
Évaluation :
2

For a 6 hrs rental cost me nearly 200 $. There was half a tank of gas which makes it hard to fill up at same level, One front tire needed air. Visa charge came by way of Alberta company.

ANDRE B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

eric L. 
Évaluation :
3

J'ai rapporté le camion en dehors des heures d'ouverture

Patrick S. 
Évaluation :
1

Make sure vehicles are available for pick up as planned through online booking. Make sure vehicles especially truck cabs are clean. Employ Friendly customer service. Our experience with this dealer was poor. Vehicle was not ready or available at arranged pick up. Truck cab was dirty with garbage left behind. Office was disorganized and not professional and service was rude. I will not use again nor recommend. Thankfully online customer service was excellent and helped to remedy the situation.

DAVID CHRISTIAN S. 
Évaluation :
1

I got robbed. I have never experienced something like that. I rent a van only for 3 hours. You guys chaged me 64 dollars. That's inacceptable.

ENORD T. 
Évaluation :
1

I was charged over 140$ for using the truck less than two hours and putting less than 20km on the odometer. The rental place guy was rude and took forever. I got swindled. We're most upset with it all.

Jessica C. 
Évaluation :
3

location for pick up is far

JOVAN V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN D B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jean-Nicolas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUC C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juan Karlo E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SOLIS BARRANTIES G. 
Évaluation :
5

Had made an error in my booking and the guy at the Krayani Auto fixed it without a bother. Fantastic service.

ERIC L. 
Évaluation :
1

Horrible horrible customer service. Never using you again. Our reservation was for 8am and we were supposed to be able to pick up the truck using your supposed 24 hour service. No one called the day before to confirm the reservation like it says when you place the order but online it says to show up and instructions will tell you how to get the keys. We showed up at 8am and we couldn't get the truck. When we logged in to the reservation for instructions on how to get the keys it says WAIT FOR STORE TO OPEN. Why do you have a 24 hour service if we have to wait for the store to open?? A lot of good that does us. We needed to be out by a certain time and we had to wait for the store to open at 10. When we got there at 10 the employee said the 24 hour service never works, basically saying its garbage.. wtf? We ordered 1 furniture pad and 1 dolly, we asked if they were in the truck he said yes. We get home 2 hours behind and start loading and the dolly and pad were not in the truck. Now I don't have time to drive back and pick them up and I dont have time to get back on the phone and complain. I'm moving to another province hours away and I'm behind thanks to you so we made do without them. But when I called the next morning to notify you that the stuff was missing I was basically told it was my problem for not checking the truck and you won't reimburse me the money. Because asking the person who is giving us the keys isn't enough AMAZING. Even though you can clearly see in the truck I dropped off that the dolly and pad are missing. So it's okay for your company to not call me to confirm like you said you would. But it's not okay for me to not open the truck and check. Basically you just don't want to reimburse is the money and you should as it's your company that didnt provide the supplies we asked for. And your company doesn't even take responsibility for not having the 24 hour service you provide. That 20 bucks going to do a big difference to you ?? You'd rather lose potential customers in the future than reimburse 20 DOLLARS!

BASRADASHWINDER S. 
Évaluation :
5

L'endroit est idéal. J'ai et je vais mettre sur internet mon évaluation a propos de votre compagnie U-Haul. Quand j'ai appellé j'ai demandé combien pour louer un camion de 10' par jour, il m'a répondu 19,95 plus l'assurance et les kilometres et l'essence. Alors j'ai demandé est-ce que je peux aller le chercher la veille et le rapporter le lendemain il a dit oui, on a fait 17,5 kilometres en tout et on l'a rapporté le lendemain a 11h00 le matin. Mais quel surprise quand il a mentionné 140.00. Il nous a dit que ca comptait pour 2 jours alors 2 assurances, plus 20 essence mais nous avons a peu pres seuelemnt 10 d'essence et ce qu'il nous a pas mentionné c'est que une journée pour vous compte pour 4 heures et non 24 heures. Ceci c'est de la fausse publicité. Avoir su on serait aller le chercher a 8h00 le matin meme et non la veille car on pensait que l'on avait pour 24 heures. Je veux me faire rembourser la moitié du montant que l'on a payé, c'est ma soeur qui a payé (Marjane Gauthier) car moi je n'avais pas assez d'argent. Si rien ne se fait, je vais mettre une plainte a Industrie Canada pour fausse publicité. J'ai également pris une photo de votre camion. Je vais également vous faire de la tres mauvaise publicité. SVP répondre a mon courriel dès que possible.

MARJANE G. 
Évaluation :
1

This is the closest location to me, so I arranged pickup there. The gentleman was rude, he protected himself well by having me stay outside but I had to wait for the truck. He drove it to me without gloves or mask, so he was contaminated I'd have also been (without disinfecting it myself). I asked him if the truck was cleaned and disinfected, he said yes, but it was a lie. The dashboard and around the wheel was dusty. I don't like to negatively surveyed someone but something needs to be done. I rented a truck recently from Scarborough, the attending gentle lady was friendly and cordial. I feel sorry to say this, but the gentleman is doing a disservice to the U-Haul brand. One last thing, when I questioned him about the state of cleanliness of the truck he said, if you don't like it, you can cancel the booking.

PAULHENRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IURII G. 
Évaluation :
5

Online check-in did not help save time. Perhaps the license verification and reference check could be done in advance.

Nicolas S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Herber Leonardo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles-Étienne H. 
Évaluation :
5

Excellent service, very accommodating and courteous. Will definitely Consider for future business and recommend to others as well.

Sami K. 
Évaluation :
5

Mo was very helpful and friendly.

youssef B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILLS M. 
Évaluation :
5

very good company

Noara A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hyang Suk N. 
Évaluation :
3

Our pick up was scheduled for 10am but since the garage changed it's hours due to Covid-19, they did not open until after 10:30am. I called the U-Haul central number and Mikayla told me the hours had not been updated by the garage. The garage worker advised me they had indeed advised u-haul of their modified hours but had not received a response. I should be compensated by u-haul for this discrepancy.

jill M. 
Évaluation :
5

The cell phone system didn't work for me as it asked for location services and could not get it to work on my phone. I called and waited 30 minutes over the phone without any answer. The person at the pickup point arranged it for me but I wasted 30 minutes because of the phone problem and no answer from the call center.

Jean-Pierre H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEDUC S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

René B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Constantin S. 
Non les évaluations ont été soumises pour cet établissement.

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