I called Monday morning, because I had left the IPass in the truck and the individual who answered the phone was very rude, and stated I had to wait to call back until 9AM, but I was worried someone may take my IPassAlyssa S.
Customer Reviews for Kris Touhy Auto Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Park Ridge, IL 60068
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam - dim : 9h am à 1h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Used mobile app to pick-up early, worked perfectly. ThanksJulie H.
Le client n'a pas laissé de commentaire.Michael H.
The truck I rented broke down 13 miles after leaving in the middle of the street. I then waited on hold for 30-40 minutes to get roadside assistance. When they answered they told me to hang up and dial 911 to get the truck towed if I was in an unsafe location. I explained I waited on hold for 30 min and wanted to have roadside dispatch a tow truck BEFORE hanging up and calling back to sit on hold for 30 min (seemed like they were trying to get me off the phone). All around horrible experience because of the truck breaking down. A full refund doesn't even feel like enough after pushing a fully loaded truck down a street and into an alley to unload it after it was towed to the destination. Call center employees could be more personable. I use to work in a call center taking 70 calls a day, and talking to them felt painfully scripted. When I'm broken down in the middle of the street, id like to hear some reassurance and someone on the other end that makes me feel like they are going to help. I don't need them to ask me if the battery is dead or if the tank is full of gas, I'm not an idiot. Asking questions like that should be done AFTER they dispatch a tow truck. Took 2 hours to get a tow truck to show up and the call center throwing the diagnostic dice only added to the wait. Things happen and it's no ones fault the truck broke down. I have no issue with the location it was picked up from 5 stars for them. Uhaul roadside is my only complaint.JOHN K.
Person I turned car into knew nothing about returns. Your online app was not working. We ended up having to go back.MARY E.
The location is great. Equipment and availability are awesome. It is at a gas station and the Uhaul check out is in the car repair area but which is odd but I have only had good experiences hereTony H.
Poor customer service - don't communicate well on how check in and check out process works which in turn will cost you more at the end with extra fees. This is a gas station with UHAUL as a byproduct. Go to a UHAUL owned location. Dealers like this hurt the UHAUL brand. I never write reviews - but this was so bad, I had to let people know.Costantino T.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.SERGHEI P.
Le client n'a pas laissé de commentaire.ESTHER G.
Le client n'a pas laissé de commentaire.MARTA S.
Very informative and helpful. Quick and easy!JEFFREY P.
Le client n'a pas laissé de commentaire.STEPHEN S.
All excellent communication,equipment, keep up the good workJOSEPH B.
I called before dropping off the truck. They explained exactly what to do when I drop the truck off. It was excellent. Great customer service. 24 hour drop off was very convenient.Aaron N.
I will only return to a uhaul center in the future. I was told to park this trailer on the grass. I was worried about the city sidewalk. Again- UHaul should do better. This is not to your standards.John O.
I had perfect customer service! Keep it Up!GENNADIY S.
Expand the vehicle parking area. Agent was well-informed and friendly and was flexible in helping me solve my problem.WILLIAM M.
Overall excellent serviceJOSEPH B.
Le client n'a pas laissé de commentaire.DJAMEL H.
Le client n'a pas laissé de commentaire.PHILIP K.
Le client n'a pas laissé de commentaire.JEROME W.
Arrived 20 minutes early for pickup and had to wait 40 minutes to get trailer and had to step in mud to hook up trailer.ANTHONY C.
Lubricate the padlock on the rear cargo door.DANIEL D.
Le client n'a pas laissé de commentaire.SAMANTHA M.
Honest employees. Rental was quick and easy.MICHAEL A.
It took an hour to get our van. RidiculousThomas C.
Mobile pick up did not work. Took over an hour to receive truck. Not happy with experience.MATTHEW H.
This is a gas station, so we were pretty confused as to where to exactly park the truck.Sean B.
Service at this point was very good.WALDEMAR A.
Couldn't have been happier. Great service from start to finish 10 +ROGER B.
Le client n'a pas laissé de commentaire.Louis A.
The lady at the counter was super friendly and helpful.Scott M.
The latch on the back door would not close after loading our items, we called the location for assistance and told he was at lunch and getting a haircut. 100 % serious. We had to drive 2 miles with the back open and wait for the gentleman to return from his lunch and fix it with a crowbar. Horrible experience!!!JOHN R.
The rental process was a disaster. I realize that there are many points of failure and some problems can be the fault of other things outside of Uhaul's influence, such as a person's phone. My phone is brand new, so it is an up to date OS and a newly downloaded Uhaul app. It took about 50 minutes to self-checkout. While my location services work in other apps, such as Google Maps, U-Haul repeatedly told me it didn't work. Scanning the site bar code failed as well, as did the follow-up option of taking a picture. I restarted my phone and finally got to the point where the app allowed me to take a picture of my face successfully, but then stopped working when I next had to take a picture of my license. Online chat couldn't help and gave me a phone number to call. The lady I spoke to told me online chat was supposed to help me, not her. Thankfully she helped me, and I followed her advice to not use the app but use a browser instead. I honestly don't recall how smoothly that operated now, it's hard to remember all the failures, We finally got to the point where it showed the location on the lot where the vehicle SHOULD have been, but it wasn't. I tracked it down ith the ID U-Haul puts on the vehicles. What a mess, and what a waste of my valuable time during a move. And the return? An utter failure. The app didn't work. The browser didn't work. I just had to leave the vehicle and the keys and go away wondering how I would prove the return time. I don't know what options there are other than U-Haul, but I would warn friends away from this abysmal process.Mark D.
It's my third time renting from this location. In and out good experience thank youEDWARD F.
They are always trying to sell insurance without askingErcan S.
Le client n'a pas laissé de commentaire.MARTHA C.
The man I picked up from and the man I returned to were both extremely rude and unprofessional. To top it off, neither were wearing masks. The man I picked up from was 15 minutes late for my pickup. The inside of the UHaul was dirty and sticky. Very unhappy.Vincent F.
Le client n'a pas laissé de commentaire.Janice S.
Le client n'a pas laissé de commentaire.Marko M.
Le client n'a pas laissé de commentaire.Joseph H.
Le client n'a pas laissé de commentaire.Ana L.
Le client n'a pas laissé de commentaire.Douglas L.
This is NOT the locations fault, which is why I still gave them a good review but the whole experience with the self pick up and drop off with the app was terrible. It was confusing and the app did not work correctly with the location services. When I called customer service they were ABSOLUTELY NO HELP. After waiting for a long time on hold they were not able to assist me AND told me I would be charged an extra 20 $because the app did not work correctly. We understand how to turn on location services on our phone and it was insulting that the representative continued to say that we must be doing something wrong. Also, the items that we requested to help move such as the furniture pads and dolly were not in the vehicle.Gary H.
The 2 gentlemen at this location were very nice and the Van was available for use, I did notice the back of truck was dirty when I inspected prior to leaving and personnel cleaned the inside of Van quickly and I did not experience any delay. I was very pleased with the rental process..Piera G.
My reservation for a motorcycle trailer was at 3pm. I arrived early around 2:30pm. because following instructions it said that my vehicle would have to be inspected (able to tow safely). The lady at the gas station register said that she does not handle any of the Uhaul reservations and that "they were out to lunch." So I waited, not until 3:15pm did someone return and was able to handle my reservation. Gentleman was polite and helpful but please I was a bit short for time (had to meet someone for the motorcycle sale etc.) Not saying it's his fault but at least have someone that could help me at the reserved time. Otherwise the equipment worked with no problems or issues.Jerome H.
Le client n'a pas laissé de commentaire.Rafael S.
This was a terrible experience. Checking in was tedious, the owner was rude and not helpful. The truck was in terrible shape. We did not receive the furniture dolly that we paid for. I don't expect anything amazing from Uhaul, but this was truly a nightmare.Eric A.
Le client n'a pas laissé de commentaire.Zarina M.
Le client n'a pas laissé de commentaire.BOUSSAD D.
Uhaul is overcharging its clients Pickup location: rude people, unfriendly, I will definitely leave a complaint on BBB!!!Mike M.
Le client n'a pas laissé de commentaire.JERE M.
Le client n'a pas laissé de commentaire.Maureen S.
I told him about the alignment issue and I brought it back with more gas and I was still charged 54 $for bringing it back late. I understand you are a business running on set systems but a little discretion at times would help. Anyway, it was a pretty easy drop off which is most important to me.andrew M.
Le client n'a pas laissé de commentaire.Martin H.
Kris Touhy Auto Inc was very easy and friendly to work with. The Truck was clean & ready. I would definitely recommend this neighborhood location to anyone.STEPHEN T.
Le client n'a pas laissé de commentaire.Anne C.
Le client n'a pas laissé de commentaire.dominick P.
Good experience with staffCharles W.
I dropped off truck Sunday night at 6::30pm after hours, a women came out told me where to park took keys and said I am all good. Then I got a charge Monday morning for another day of 40 $. Tried calling uhaul customer services and never spoke to anyone. Would really like my 40 $refunded!ANDREW C.
Truck was blocked in when I went to pick it up. Had phone pick up. Truck should have been parked so it would not have been able to get blocked. Had to wait 45 minutes until employee arrived to open shop to move other truck that was blocking my rental. Exterior and interior of truck was not very clean upon rental.David M.
Le client n'a pas laissé de commentaire.ERCAN S.
Le client n'a pas laissé de commentaire.Louis A.
Le client n'a pas laissé de commentaire.PHEAP C.
Everything was great and in would recommend this location to anyone.John S.
Le client n'a pas laissé de commentaire.Veronica V.
Being an extremely busy weekend they were able to schedule the truck i needed and at the price best available too. Man was very helpful and customer oriented i highly recommend them!Nooraldeen A.
Doors are not closing properlySankar J.
I do like customer service very much and for sure will recommend this location to a friend.ZINOVIY Z.
The mileage flipped a mile within 15 seconds of my driving - not happy I had to pay for an "extra" mile that really wasn't.Cyndi S.
The U-Hual Center person was gruff and didn't give me a receipt for returning the truck nor did they look it over. I felt uneasy leaving the truck.Andrew W.
Le client n'a pas laissé de commentaire.TIM B.
Le client n'a pas laissé de commentaire.Arun M.
Le client n'a pas laissé de commentaire.Patrick John T.
Le client n'a pas laissé de commentaire.Luis D.
Le client n'a pas laissé de commentaire.Andrew P.
Le client n'a pas laissé de commentaire.thomas S.
Le client n'a pas laissé de commentaire.Sarah C.
Le client n'a pas laissé de commentaire.John H.
No problems.. always gets job doneLuke C.
The store owner of this location completely fabricated an â€œaccidentâ€ that happened on his property. When prompted, owner would not allow police to be called or any photos to be taken. He is very clearly trying to extort customers for his own personal gain. I would never use this location again. It reflects poorly on uhaul just how awful the personnel at this location are. After dealing with him for 30 minutes and getting my lawyer at the location (all while other friends of the owners were laughing and egging him on), he finally said he would submit a report to U-haul. Worst experience I've ever had renting from U-haul. I will be using another company for my next move and will be telling others not to use U-Haul as well.Daniel H.
Our experience was horrible we paid in advance over 1 400 the general manager at the location at 52nd in kenosha wi did advise us that location may not have our equipment ,BUT DID ASSURE US THAT WE WOULD NOT HAVE DRIVE MORE THEN 20 MILES .... day before we got a call from corporate office spokesman with TIERRHA , she said we would have to drive 48 miles INTO ANOTHER STATE TO GET OUR TRUCK, SHE WAS ABSOLUTELY NO HELP AT ALL ONLY THING WAS SHE COMPED US 100 MILES .... which the same general manager told us we would have UNLIMITED MILES .... we hired movers we had to pay 2 days for .... when we budgeted to only pay them one day ... also put our entire trip back because of the distance of location of truck ... we paid WEEKS in advance so I feel a truck should have been held at a closer location, on drop off we rerouted to 3 different locations because they kept stating we could only leave truck and NOT CAR TRALIOR... WHEN WE FINALLY GOT A LOCATION A MINOR 17 YEAR OLD GREETED US RUDELY TOLD MY HUSBAND WE CAN NOT LEAVE THE TRUCK ... AND STARTER AN ARGUMENT ... I WAS TOLD HE WAS PUTTING ME ON THE NO RENTAL LIST.... AND WAS MAD WE DID NOT PERSONALLY CALL HIM TO TELL HIM WE DROPPING OFF TRuck ....communication between dealers and corporate is nonexistent.... I would never use uhaul EVER AGAIN ... or reccomend them to ANYONE ... I HAVE 50K FOLLOWERS ON SOCIAL MEDIA AND I WILL MAKE SURE LET EVERYONE KNOW MY HORRIBLE EXPERIENCE WE HAD ..... NEXT TIME I WILL PAY THE EXTRA 100# AND TAKE MY BUSINESS TO PENSKE. DIFINITLY WILL BE WORTH IT NOT TO HAVE TO DEAL WITH THE HEADACHE ...TAMARA F.
It took them 20 minutes to fix the door and the tire was bent at the axle. We took the trailer but I was not impressed with the condition of the trailer when we picked it up.Lisa A.
Le client n'a pas laissé de commentaire.maria N.
It was extremely slow and despite activating the quick pick up, I waited nearly 45 min.casey A.
Le client n'a pas laissé de commentaire.Laura B.
This is a gas station location and very hard to maneuver the large U-Haul truck through the station to a parking area that was insufficient for the size of the truck. The personnel were courteous enough, they just didn't seem like they were ready for the return and I walked away feeling like we were a hassle to them.sherry T.
Le client n'a pas laissé de commentaire.DENNIS S.
Was very accommodating and a pleasure to deal with.Michael M.
The online check-in was terrible - I received a text message about my order - followed the link - once on line it didn't show that I had a reservation - This waster 2 hours of my time! I had movers waiting! Cost me almost as much as the rental. On-line check-in needs work!Robert A.
Le client n'a pas laissé de commentaire.Michael B.
I felt like there were a lot of hidden costs. The pickup was in a mechanic garage and it was all around a little weird. I wouldn't rent from there again.Kelly A.
Have go elsewhere!!!! Never again will I use u-haulWilliam R.
Le client n'a pas laissé de commentaire.wendy W.
Excellent service à la clientèle. Friendly and made the pick up and drop off very easy.Brian Z.
I know I received a text that went through the drop off procedure but I didn't see the text due to the fact I was buy moving etc. This information would have been good to have been informed about when I picked up the truck from the rental location. Besides dropping they keys in the drop box and where to park the truck there was not discussion beyond that.Letting me know I would receive a text would be helpful. Beyond that the pick up was very smooth and I would return to this location.William G.
Reserved near my home and reservation for cancelled day before had to drive 35 minutes away to get a truck 5' shorter than was charged for gas.Caleb S.
Le client n'a pas laissé de commentaire.Josephine S.
Le client n'a pas laissé de commentaire.Linda H.