Customer Reviews for Krueger True Value
(Concessionnaire U-Haul dans le voisinage)

1368 évaluations

999 Winneconne Ave   Neenah, WI 54956

(920) 486-6937

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(920) 486-6937

999 Winneconne Ave
Neenah, WI 54956

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 2h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Good customer service and I was out fast with the keys to the truck.

Nathanael J. 
Évaluation :
5

There was a spilled soda in the cup holder was the only problem.

Jeff N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

First of all when you come in 1 1/2 weeks before the rental and then told that they don't have the rental available it gets a bit annoying especially when your already stressed out. All these calls and texts from u haul are a bit over the top also. Your trying to be helpful but your not.

Jim W. 
Évaluation :
5

Inside of truck was dirty. Dried mud on the floor and grass on the seats . Nice long bed tho.

Roger H. 
Évaluation :
5

Add bolt on trailer jacks to they uhaul trailers.

CHUCK U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juanita L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

The sign on the van says 19,95 a day. That is not what I ended up paying.

ANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha F. 
Évaluation :
4

Return of truck should be easier. My locations settings was on but it still would not work, so I took pictures just on my phone to cover my butt, but don't know how to submit, so a lot of extra time was added to my rental even tho it was parked at return location.

Elizabeth J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renee E. 
Évaluation :
5

Not a thing. It is perfect.

G and A. 
Évaluation :
2

The truck was ready and we'll maintained and the staff was friendly but it came with a half drank water bottle and a sweaty hat. Put 50 miles on and put 7,5 gal in so either it gets 6 mpg or the tank wasn't all the way full.

Pat S. 
Évaluation :
5

Was told there was a full tank of gas. Was just touching the “F”. Definitely not all the way filled. When I put gas in to fill it it went past the “F” all the way to the line after. I filled it all the way up so I wouldn't be charged. The inside way slightly dirty and had a dirty odor to it. Otherwise, I had a good overall experience using U-Haul.

jessica T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL H. 
Évaluation :
5

Keep up the great job : - )

RICK L. 
Évaluation :
4

Was good as could be

Greg G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinten K. 
Évaluation :
2

Vehicle was not check over by Krueger's regarding whoever used the van before us. The were some covering/tarps all over the back of the van and the van had not been swept out. The worst problem was that the van reeked. We had to wash the mat, spray disinfectent and air the van out for several hours before we could use. We wil have to check other providers for future needs.

Maria B. 
Évaluation :
4

In general my experience was positive. The only critical feedback I'd have is that I needed to wait ~15 minutes when I picked up the trailer as it appeared the store was understaffed. To be fair it was Friday afternoon, but that's the one item that kept me from rating "Excellent"

JEREMY O. 
Évaluation :
5

Great customer service!

andrew L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
5

Every experience I've ever had was excellent

Jasmine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debrah M. 
Évaluation :
5

Stap for equipment dolly has several frayed spots. Would recommend strap replacement. It did work as it should.

Aaron W. 
Évaluation :
5

The management of Krueger Hardware along with their staff are bonafide professionals and I would actually recommend them to a friend

Andrew B. 
Évaluation :
4

Check overhead door got stuck on latch in rollup position

laurie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rajabali V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOESPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIN E. 
Évaluation :
2

Make sure you train the employees the proper way to explain the financial part more clearly. I was confused and got user because of the way they said the total. Someone else had to give better explanation of it.

Karen K. 
Évaluation :
4

Disclose that if you don't fold the rented moving blankets upon return that there is a 25 $cleaning charge.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven O. 
Évaluation :
1

Keep some kind of register what trailers you have available. This time I never got trailer I reserved and paid. Hard to understand that crew member behind the U-haul desk doesn't know what trailer's are returned and what are still on going !

Juhani L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVE R. 
Évaluation :
5

Fast process—about 10 minutes to do the paperwork and get to the trailer

Robert F. 
Évaluation :
5

The U-Haul process for picking up and dropping off equipment is great! Contactless drop off works for me.

Thomas L. 
Évaluation :
3

The dealer was not aware that many locations no longer accept drop off trailers. Your drop off program is a mess.

Jim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K. 
Évaluation :
3

The worker was annoyed thar I didn't know the current mileage of the vehicle and that he had to go outside to check. I assumed they were going to do an overall check. He was rude.

Becky A. 
Évaluation :
3

I dropped the truck off in back by the trailers, but then saw the other trucks when I was hunting for the drop box. A sign point to the drop box would have been helpful.

Jon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Return system was down when I returned the vehicle/rental. Person wrote down details of vehicle and would check it back in later. A day later, I got the final invoice and was charged too many rental days/units. Called back and was told it'll be corrected.

R DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN G. 
Évaluation :
3

It always takes so long to get someone to come to the uhaul counter in the store. I always have to wait at least 10-15 minutes standing there after they have finally paged for the attendant to come. They arent busy with other uhaul rentals.

Andrew G. 
Évaluation :
5

QUICK. POLITE, KNOW WHAT THEY ARE DOING!

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

Nothing just keep doing what you are doing

CHUCK and Lori B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch D. 
Évaluation :
1

Poor customer service at the counter. Person had no clue what he was doing. I had to wait 1 hour to get my rental. Very bad service at the counter.

Dave L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

He was wonderful dry friendly great service

Charlie M. 
Évaluation :
2

Very slow service. I checked in with everything done in advance and it still took approx 30 min from arrival at site to departure. Trailer covered in salt and ice.

Cole A. 
Évaluation :
3

I was over charged, but I called Krueger's True Valu and they will refund my discrepancies!

Mary J. 
Évaluation :
1

I reserved 2 furniture dollies. After waiting in line for a half hour for the slow kid working to rent a trailer to 1 other person in front of me I finally got my keys, went to truck, no dollies at all inside but trash from previous renter... I went back in, waited 20 more minutes to ask where dollies are...kid goes in back n comes back 15 more minutes later with 1 n says that's all he can find but will take 1 off my contract.... So now I lost well over an hr of my rental time n moving time but to top it off, I was still charged for 2 furniture dollies!!! I really needed 2 but had to make my move alot more difficult with only 1. People are nice at Kruegers but dumb and super slow.

Dustin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Jo B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob D. 
Évaluation :
5

Nothing very professional and really great

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca S. 
Évaluation :
1

Measurements of van opeing provided inaccurate. I couldn't even move what i rented the van to move due to this. The check in app is a nightmare to use.

Kimberly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAN N. 
Évaluation :
5

Nothing that we can think of.

G and L A. 
Évaluation :
5

Please let customers know that a 6'x12' trailer does not have a 6' usable width. the opening where the ramp is located is under 5'!!!!!

Vincent L. 
Évaluation :
1

This rental contract has an incorrect email address attached to it. The email the customer gave belongs to someone else (me!) and that's why I'm receiving emails incorrectly, for rentals which I have nothing to do with, living many states away from this Wisconsin referenced rental! Please clear your email registration records with that customer - I'd prefer not to get emails about rentals I am not involved in. many thanks. Reference: U-Haul Contract 92651499 / Name: William Pitzrick (NOT ME at walkon43@gmail.com). Also: Order #: 84959319. I have also called the UHaul 1,8 number to explain the same. Merci.

WILLIAM P. 
Évaluation :
5

I checked the night before my rental to see if the Auto Transport trailer was there. It was and the U-Haul rep said they would get it hooked up to my pickup truck when I arrived the next morning. I arrived at 7:45am, 15 minutes before they opened. The rep came out early to unhook the Auto Transport from a 15' box truck. He had me drive around to back towards the trailer. He guided me back to the tow tongue and hitched the trailer onto my truck. Then I went inside to finalize the paperwork. Nice early December Wisconsin weather, sunny blue skies and 38F. Perfect day for transporting a car on the trailer. I returned the trailer at 4pm. The evening shift rep unhooked the trailer and then processed my bill. No surprises at all. The total bill was exactly as I expected. The equipment worked flawlessly and the customer service was top notch. I thanked the reps for their excellent service. I highly recommend renting U-Haul equipment from Krueger True Value in Neenah, WI.

David R. 
Évaluation :
4

The cab of the truck could have been cleaner.

ken U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

Love renting from kruegers! Love the store in general!!!!

LYNN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

friendly staff, clean and maintained equiptment

Katie R. 
Évaluation :
4

I rented the 6x9 utility trailer with a ramp. I needed to haul a lawn tractor across the state which has a 60” mowing deck. I was half way there in the morning when I noticed the rear gate/ramp was not the width of the trailer but actually under 5'. So even tho the inside width of the trailer was 6', I could not put the tractor on the trailer and ended up making two trips which took an additional 8 hrs of my day which is also why I was late dropping the trailer off. I wasn't able to use the uhaul trailer and borrowed the sellers trailer with the tractor on it and had to return it.

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken R. 
Évaluation :
3

I looked up the specs for the trailer before hand to determine if my utv/ side by side would fit. According to the specs on the uhaul app my utv should of fit. I ended up driving 2 hours north to find out my utv did not fit through the opening. Never the less but it was disappointing to realize I had to come back empty handed. I just wish in the specs online would of been more accurate in mentioning the gate is almost 2 feet narrower then the rest of the trailer. I did not ask for a refund, but wish I would of.

steve B. 
Évaluation :
5

The gentleman who helped me when I picked up the truck was fantastic. The gentleman who helped me when I dropped off the truck was equally as helpful. I will definitely recommend to others in the area. Thank you for such a pleasant experience!

Zechariah U. 
Évaluation :
5

Very friendly and helpful staff!

ALLAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee K. 
Évaluation :
5

merci

benjamin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN R. 
Évaluation :
5

The brake lights only worked intermittently.

Mark Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane M. 
Évaluation :
5

Great service.

Thomas A. 
Non les évaluations ont été soumises pour cet établissement.

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