Customer Reviews for Krueger True Value
(Concessionnaire U-Haul dans le voisinage)

1324 évaluations

999 Winneconne Ave   Neenah, WI 54956

(920) 486-6937

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(920) 486-6937

999 Winneconne Ave
Neenah, WI 54956

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 2h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K. 
Évaluation :
3

The worker was annoyed thar I didn't know the current mileage of the vehicle and that he had to go outside to check. I assumed they were going to do an overall check. He was rude.

Becky A. 
Évaluation :
3

I dropped the truck off in back by the trailers, but then saw the other trucks when I was hunting for the drop box. A sign point to the drop box would have been helpful.

Jon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Return system was down when I returned the vehicle/rental. Person wrote down details of vehicle and would check it back in later. A day later, I got the final invoice and was charged too many rental days/units. Called back and was told it'll be corrected.

R DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN G. 
Évaluation :
3

It always takes so long to get someone to come to the uhaul counter in the store. I always have to wait at least 10-15 minutes standing there after they have finally paged for the attendant to come. They arent busy with other uhaul rentals.

Andrew G. 
Évaluation :
5

QUICK. POLITE, KNOW WHAT THEY ARE DOING!

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

Nothing just keep doing what you are doing

CHUCK and Lori B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch D. 
Évaluation :
1

Poor customer service at the counter. Person had no clue what he was doing. I had to wait 1 hour to get my rental. Very bad service at the counter.

Dave L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

He was wonderful dry friendly great service

Charlie M. 
Évaluation :
2

Very slow service. I checked in with everything done in advance and it still took approx 30 min from arrival at site to departure. Trailer covered in salt and ice.

Cole A. 
Évaluation :
3

I was over charged, but I called Krueger's True Valu and they will refund my discrepancies!

Mary J. 
Évaluation :
1

I reserved 2 furniture dollies. After waiting in line for a half hour for the slow kid working to rent a trailer to 1 other person in front of me I finally got my keys, went to truck, no dollies at all inside but trash from previous renter... I went back in, waited 20 more minutes to ask where dollies are...kid goes in back n comes back 15 more minutes later with 1 n says that's all he can find but will take 1 off my contract.... So now I lost well over an hr of my rental time n moving time but to top it off, I was still charged for 2 furniture dollies!!! I really needed 2 but had to make my move alot more difficult with only 1. People are nice at Kruegers but dumb and super slow.

Dustin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Jo B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob D. 
Évaluation :
5

Nothing very professional and really great

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca S. 
Évaluation :
1

Measurements of van opeing provided inaccurate. I couldn't even move what i rented the van to move due to this. The check in app is a nightmare to use.

Kimberly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAN N. 
Évaluation :
5

Nothing that we can think of.

G and L A. 
Évaluation :
5

Please let customers know that a 6'x12' trailer does not have a 6' usable width. the opening where the ramp is located is under 5'!!!!!

Vincent L. 
Évaluation :
1

This rental contract has an incorrect email address attached to it. The email the customer gave belongs to someone else (me!) and that's why I'm receiving emails incorrectly, for rentals which I have nothing to do with, living many states away from this Wisconsin referenced rental! Please clear your email registration records with that customer - I'd prefer not to get emails about rentals I am not involved in. many thanks. Reference: U-Haul Contract 92651499 / Name: William Pitzrick (NOT ME at walkon43@gmail.com). Also: Order #: 84959319. I have also called the UHaul 1,8 number to explain the same. Merci.

WILLIAM P. 
Évaluation :
5

I checked the night before my rental to see if the Auto Transport trailer was there. It was and the U-Haul rep said they would get it hooked up to my pickup truck when I arrived the next morning. I arrived at 7:45am, 15 minutes before they opened. The rep came out early to unhook the Auto Transport from a 15' box truck. He had me drive around to back towards the trailer. He guided me back to the tow tongue and hitched the trailer onto my truck. Then I went inside to finalize the paperwork. Nice early December Wisconsin weather, sunny blue skies and 38F. Perfect day for transporting a car on the trailer. I returned the trailer at 4pm. The evening shift rep unhooked the trailer and then processed my bill. No surprises at all. The total bill was exactly as I expected. The equipment worked flawlessly and the customer service was top notch. I thanked the reps for their excellent service. I highly recommend renting U-Haul equipment from Krueger True Value in Neenah, WI.

David R. 
Évaluation :
4

The cab of the truck could have been cleaner.

ken U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

Love renting from kruegers! Love the store in general!!!!

LYNN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

friendly staff, clean and maintained equiptment

Katie R. 
Évaluation :
4

I rented the 6x9 utility trailer with a ramp. I needed to haul a lawn tractor across the state which has a 60” mowing deck. I was half way there in the morning when I noticed the rear gate/ramp was not the width of the trailer but actually under 5'. So even tho the inside width of the trailer was 6', I could not put the tractor on the trailer and ended up making two trips which took an additional 8 hrs of my day which is also why I was late dropping the trailer off. I wasn't able to use the uhaul trailer and borrowed the sellers trailer with the tractor on it and had to return it.

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken R. 
Évaluation :
3

I looked up the specs for the trailer before hand to determine if my utv/ side by side would fit. According to the specs on the uhaul app my utv should of fit. I ended up driving 2 hours north to find out my utv did not fit through the opening. Never the less but it was disappointing to realize I had to come back empty handed. I just wish in the specs online would of been more accurate in mentioning the gate is almost 2 feet narrower then the rest of the trailer. I did not ask for a refund, but wish I would of.

steve B. 
Évaluation :
5

The gentleman who helped me when I picked up the truck was fantastic. The gentleman who helped me when I dropped off the truck was equally as helpful. I will definitely recommend to others in the area. Thank you for such a pleasant experience!

Zechariah U. 
Évaluation :
5

Very friendly and helpful staff!

ALLAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee K. 
Évaluation :
5

merci

benjamin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN R. 
Évaluation :
5

The brake lights only worked intermittently.

Mark Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane M. 
Évaluation :
5

Great service.

Thomas A. 
Évaluation :
5

I have always found Kruegers one of the best places to shop.They really go out of their way to service all there customers.

DON R. 
Évaluation :
5

Not sure. Good experience and value.

Eric T. 
Évaluation :
3

Did not receive appliance dolly or blankets...was charged for both

Tad G. 
Évaluation :
5

The staff at kregures in neenah wi is absolutely amazing! They always know what I need and raise the quality of service every time! They are always concerned about what i need. Great staff!

Alexander F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER R. 
Évaluation :
4

Easy and quick

Brion G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan P. 
Évaluation :
5

Jim Webb at Krueger True Value in Neenah is the best! So happy he had what we needed! WONDERFUL! Now as for theDK Petroleum on Richmond in Appleton take him off your list to Uhaul. Horrible service on the phone, A jerk from the beginning, he had an accent. I asked if he had it he said he had to check with a manager and just hung up. Terrible!

Kurt W. 
Évaluation :
5

Two things. First, there was a bag attached to the inside wall of the truck bed that said it contained several moving blankets complimentary with the truck. It was empty. I had rented some, but didn't know they were supposed to have been there. Had they been there, I wouldn't have needed to rent quite as many. They were missing, though, so including everything that was supposed to be a part of the rental would be good. Second, there was a sticker next to the fuel tank stating to use gasoline only. It included a graphic that made it clear that E85 fuel was not to be used but there was no similar indication for 10 % ethanol which is much more common and which most vehicle engines can accept. I would have liked clarity about whether that fuel could have been used.

Gary P. 
Évaluation :
5

My U-Haul experience was sort of a nightmare that day and went to four different locations. One location even had me put it on myself because the guy didn't know how to do it. So my mom and myself tried and realized that the U-Haul was broken not working correctly so thank goodness we didn't drive away with it. My mom and I were filthy and got some sort of black I'm not sure if it was grease or what all over us and our clothing. Many different people at the gas station tried lending us a hand but they could also not fix the problem. I called the U-Haul company several times and one gal was training someone over the phone so I was patient. But I felt like she was very short with me and I don't appreciate the customer service one bit. And they ended up hanging up on me. So I had to call back and I was put on hold for a long amount of time. The gal who I previously talked to said she would talk with the scheduler and they would get back to me within an hour to find me a different trailer at a different location. Needless to say well over an hour went by. We wasted over two hours of our day. Reservations that I made over the phone and promised were not in the system when I arrived at the locations. I waited a little while before writing a review because I was so upset about everything. Luckily it all ended well and I found a trailer that worked and the man help me put it on. The location in Neenah is the only place that actually was a good experience. So I thank the gentleman at the front desk for doing such a great Job and calming me down. It was a little disappointing that my name wasn't in his computer upon arrival so I had to give my information all over again although I already had done this over the phone with the U-Haul company not with true value. Overall it was a hot mess and I was really disappointed in the U-Haul experience. But thankfully the man in Neenah did a good job!

Angela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
5

Nothing.

BOB H. 
Évaluation :
5

Great customer service!!!

Laurinda B. 
Évaluation :
5

Personnel was friendly and very helpful when showing me how to hook trailer to truck.

Cheryl E. 
Évaluation :
3

OVER CHARGED. WAS QUOTED 19,99 $/DAY. I HAD THE VAN FOR A FEW HOURS 11AM-330PM AND WAS CHARGED 79 $?? I PUT A FULL TANK OF GAS IN. AND DROVE FROM UHAUL LOCATION STRAIGHT SHOT TO WEST BEND, WEST BEND TO MENASHA WI. TOPPED OFF TANK. FROM MENASHA TO UHAUL LOCATION IN NEENAH AND OWE 99 $?? REAL DISPLEASED!!!! WANT PAYMENT ADJUSTED!!!!

ALEJIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE K. 
Évaluation :
3

This was not the pickup location we had specified in our original order.

Austin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY S. 
Évaluation :
5

Very helpful when our plans didn't go as planned!

Bob M. 
Évaluation :
1

Had to wait at the counter for a long time to get service. Guy doing initial order was not sure of anything. On the day to pick up the Uhaul the owner who helped me never walk out with me to do a prelim walk through of the truck, even though I asked. I took pictures of dent in front to cover my butt. On return day the owner who was at the Uhaul counter did not acknowledge I was standing at the counter as he watched a fertilizer video and then got up and left with out speaking to me. I tossed the key on the counter and started to walk out. A cashier told me she would try to find help in the dept. WOW! Never use this place again!

ROBERT S. 
Évaluation :
5

outstanding staff

steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody K. 
Évaluation :
5

Make sure truck is swept up. Had to take the time to sweep before putting stuff in truck.

brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tad G. 
Évaluation :
3

The back of the truck was very clean. The inside cab was very dirty and surprised was not sanitized or wiped down with Covid risk. It also looked like spilled coffee all over the drink holder and floor. I ended up sanitizing the cab when I got home after picking it up. Also, some of the furniture blankets were soiled with dirt.

Steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Krueger's Hardware was awesome...they help me with all my needs ...

Mark C. 
Évaluation :
4

Did not know if it had cruise control?

Jeff E. 
Évaluation :
1

I had a reservation that I planned 2 weeks in advance. When I showed up and logged into site it said my vehicle was not there. I went inside the hardware store to figure out what was happening and he said the reservation was there but I had no vehicle. He said I should have called ahead. HWhy should I call ahead when I have a reservation and confirmation numbere also said that this happens all the time?!?! When I tried calling UHaul, I listened to an automated voice for six minutes before the menu options were finally listed for me. What a joke! I waited on hold for another ten minutes before finally hanging up. We talked the store into taking a smaller truck for 2 hours rather than the 6 I originally requested and promised to get it back for the next person. I will tell anyone and everyone how terrible my experience was today unless I get some compensation.

andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan S. 
Évaluation :
2

Be ready when I show up and clean the truck!

Chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
4

Make it simpler online.

Jason T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel R. 
Non reviews have been submitted for this location.

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