Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The young lady that helped me was amazing. What a blessing she was.
Edwin Brandon
Évaluation :
5
Casey and Shawna are The Best!
John Krause
Évaluation :
5
Le client n'a pas laissé de commentaire.
CURTIS REESE
Évaluation :
5
The location was a little out of the way, but it was accessible. The lady was very pleasant and knowledgeable.
Richard McMenamy
Évaluation :
4
Le client n'a pas laissé de commentaire.
Betty Bender
Évaluation :
4
Le client n'a pas laissé de commentaire.
Neal Carlson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fred Glazener
Évaluation :
4
We had forgotten to remove a lock from the trailer. Your policy of not letting them cut it off is unfair since I have my card on file and understood any damage would be charged. It cost me $85 to have a locksmith remove it since I was already 800 miles away.
Hector Hernandez
Évaluation :
1
I reserved the U-Haul weeks in advance. Days before pick up I was told my pickup would be changed to a location a mile from my original. The morning of my pickup I was told it was no longer there and I was going to have to drive 16 miles in the opposite direction of my 11 hour journey. So it added and hour total to my trip since traffic that direction in a metroplex was the whole reason I booked with the other U-Haul location. I was only given a $30 credit. But was told I would get more if I returned it before the 4 days they entered into the system. I received nothing back and ended up paying over $300 for this experience. So no I wouldn't recommend it to anyone.
Scott Hammond
Évaluation :
5
Owner and Staff were so nice. I really appreciate that.
John Krauss
Évaluation :
4
Le client n'a pas laissé de commentaire.
Leonard Chilton
Évaluation :
5
Fantastic crew to work with, easy process to pickup and drop off, highly recommend this location!
DEREK HAAS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim Robeson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donn Norton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leonard Chilton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stacy Lybbert
Évaluation :
5
Le client n'a pas laissé de commentaire.
GUY HALVERSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymundo Nieto
Évaluation :
5
Shauna and her helper that helped hook and unhook up the trailer were excellent, professional and friendly. Merci.
Dary Shelton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesus Espinosa
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wade Swift
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandy Ryan
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha Cryst
Évaluation :
5
Staff was very friendly and was very helpful!! Will definitely use them again in the future!! Highly recommend them
Jlyn Lesley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Tate
Évaluation :
3
I do not have a problem with the location. This was not my choice but your choice for me. The location by my home did not have my reservation because someone did not return the truck. I had to drive out my way to another location to get another truck which cost me more money because the movers were waiting on me. I have a 2 hour minimum but the extra hour waiting costed me more money. I will tell everyone to get the Uhaul truck one day and move the next day ONLY if you are NOT driving out of town...But I was...Inconveniences cost time, time costs money, especially if you don't have. Uhaul wasted my time and cost me money. NOT HAPPY!!!
DENNIS KING
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vanessa Johnson
Évaluation :
4
Friendly personnel
Kaci/Casey went above and beyond for us!
Aaron Christinia
Évaluation :
5
The ladies are very helpful and gave outstanding customer service!
dawn cadungog
Évaluation :
3
Le client n'a pas laissé de commentaire.
arturo Cantu, Jr
Évaluation :
5
The staff was fantastic! Very friendly and accommodating! I will definitely use this location again.
Colin Blackmon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary D Thompson
Évaluation :
5
Very good experience. Thank you.
Joe Martin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy Kelley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris Mcneel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Cain
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Fletcher
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Fortune
Évaluation :
5
Could not be any better. Great experience
WILLIAM BLUE
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES DURBIN
Évaluation :
5
Casey was excellent to work with!
Tom Bowles
Évaluation :
5
Excellent customer service! Great experience overall.
LEESA MUSACCHIO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom Bowles
Évaluation :
5
Casey was such a pleasure to work with and provided exceptional customer service. Actually refreshing... rare these days to find such a dedicated professional, that exhibits pride in their workplace, paid attention to the smallest details to make sure my needs were met, has great manners, and made me feel like I was a valued client.
Donna Gregory
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna Lumpkins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna Lumpkin
Évaluation :
1
Location was too far from my unloading and down worn county roads. Too more time out of an already tight schedule and then nobody there to assist with furniture pads. Literally down a back country road with nothing nearby. Frustrating as I passed many other closer locations that could have taken the truck. It should not be on the customer to help u-haul better position their fleet by sending you out of your way.
Tim Brayton
Évaluation :
5
Casey and her team operate a first class business. They were very helpful during the stress of moving and helped things go smoothly. Thanks so much
John McCammon
|
Expérience générale
Évaluation :
5
All was great! I would use them again.
Sandra Miller
Évaluation :
5
We called Krum storage on short notice and was met with friendly and helpful staff, who accommodated our storage needs. Could not have asked for a better experience.
Ann-Sophi Carmelitano
|
Expérience générale
Évaluation :
5
They have decided to continue charging my card for 4 months after moving. Have acknowledged that they screwed up and keep telling me they are waiting on accounting or the owner before giving my money back. Now, they won't answer my calls either. I am disgusted with the incompetence of this property who can't have someone at the office regularly or even answer the phone while robbing people and making excuses. Small claims court my be my only option at this point.
MICHAEL PACKER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Tullio
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD WILLIAMS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Lord
|
Expérience générale
Évaluation :
5
Excellent experience and wonderful staff!!
ANDREW ROLAND
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edgar fowler
Évaluation :
5
Kasey was very friendly and attentive to my needs. I would reccomend her u-haul to anyone. not only did we have a space but she took care of us with a trailer for our move. thankyou
Paul Smith
|
Expérience générale
Évaluation :
5
Manager was super helpful! UHaul online is horrible...it NEVER works!!!
Kelly Romero
Évaluation :
5
The manager (Casey) of the storage facility was a pleasure to work with.
KENNETH ROGOWAY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle Foster
|
Expérience générale
Évaluation :
5
The young lady, Kasey that runs the office is very nice and helpful. If I need storage again I'll definitely come back to here.
Michael Smith
|
Expérience générale
Évaluation :
5
Not only was my vehicle safe and secure, the cost was reasonable. Staff was courteous and knowledgeable.
Diana Ulloa
|
Expérience générale
Évaluation :
5
Cassie is awesome. She is a gem to your company. Been there 3 years and she was by far the best!!!!
DONNA STEPHENSON
|
Expérience générale
Évaluation :
5
nothing everything was perfect...Casey was most helpful
Paul Smith
Évaluation :
5
This location was great! Super friendly, super helpful. I would highly recommend to anyone in need of U-Haul equipment or supplies.
Jordan Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Osborne
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Ross
Évaluation :
5
Casey was so helpful and kind!
Michelle Wiggins
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL SNAVELY
Évaluation :
3
Le client n'a pas laissé de commentaire.
DOUGLAS GENTRY
Évaluation :
5
Check in and and check out of the rental was made a breeze, thank you!
D'Ana Salazar
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sabina Richter
Évaluation :
1
Make sure there's gas in the vehicle. Make sure it's clean.
Leah Shepherd
Évaluation :
5
No improvement needed. Great experience
Michael Siler
Évaluation :
3
Was in the middle of nowhere. Didn't like the after hours drop off. Wish people where able to be there in person.
Chelsey North
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wade Johnston
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cody Carroll
Évaluation :
5
Friendly, professional and efficient.
Barbra Kennedy
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Lawless
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bobby Travis
Évaluation :
5
If all their customers get the same service as we did, there is nothing that can make things better. Very Satisfied with both locations.
Minnie Turner
Évaluation :
4
All good there also
ANTHONY FRON
Évaluation :
5
Couldn't be better.
Stephen Brunson
Évaluation :
5
Krum Texas location is great! It does need improving. It does need a medal.
Billy Koenig
Évaluation :
4
Wet nice storage area. We were very pleased with the area and up keep. We discovered that we did not need a storage area after all but they were very accommodating.
Kristi Chambliss
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Réservation
Évaluation :
4
Le client n'a pas laissé de commentaire.
Riley Bench
Évaluation :
5
A little off beaten path but still easy enough to get to the location. Very clean location and the staff were very helpful in getting us checked in and on our way in just a matter of minutes. If in the area and don't want to deal with traffic in Denton, TX then I'd definitely recommend heading to Krum, TX which is just a few minutes drive away and visit the Krum Self Storage.
Jeffrey Shelton
Évaluation :
5
I called the 800# when I reached my destination city to inquire about a drop off location and Kyle the rep was a complete failure for the U-Haul brand. Made a 5 minute call (did it last month) take almost an hour. Once we were transferred to the last rep she was very knowledgeable and handled the situation quickly.
Randall Blythe
Évaluation :
5
Great customer service very attentive
Debra Vazquez
|
Réservation
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra Vazquez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca Matthew
Évaluation :
2
Not really sure where to park
Tagen McMurphy
Évaluation :
5
Service amical
JOZSEF DE TASSANYI
Évaluation :
5
I dropped my trailer off before they opened and they processed it efficiently. This place is well run and efficient.
Jadie Matthew
Évaluation :
5
Friendly, professional customer service!
Stephen Reed
Évaluation :
5
Awesome experience. Great and personable staff
James Franklin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jadie Matthew
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Ragland
Évaluation :
3
I ordered 48 moving blankets but they were not in truck when I picked up. I had to send someone back at 9 am to get the movers blankets when store opened. Which delayed my move.
Jerald Cooksey
Évaluation :
4
Le client n'a pas laissé de commentaire.
W. J. Janecek
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Prince
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff Gatica
Évaluation :
4
Le client n'a pas laissé de commentaire.
robert cain
Évaluation :
5
With the exception of rodents going into my storage and chewing my belongings the staff was great.
CHRIS DIOMAMPO
|
Expérience générale
Évaluation :
5
I used this storage facility for over a year and it's always been clean. The staff on hand are very attentive to your needs. It is located off major state highway and acessable anytime.
CALVIN PATTERSON
|
Expérience générale
Évaluation :
5
I and my sister were so grateful that Krum Self Storage was available, on short notice back in 2012, as a place where we could store our parent's belongings. Thank you for your excellent service.
RICHARD WADDELL
|
Expérience générale
Évaluation :
1
Our RV was broken into 3X. Police reports were filed. Losses in the thousands. Batteries, propane tanks, etc. stolen; structural damage & personal loss. Ownership only offered 1 month free: $38
GINO CIVALE
|
Expérience générale
Évaluation :
4
Everything went very well.
Kimberly Wright
Évaluation :
4
Associate onsite was proficient and friendly
Doreen Lungren
|
Expérience générale
Évaluation :
5
Had no problem. we
GLENDA HACKER
|
Expérience générale
Évaluation :
5
They made checking in and obtaining my unit number so easy. I was not going to be able to make it there in time after work and they let me do it all over the phone. Great location in krum.
Monica Munoz
|
Réservation
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Bernal
Évaluation :
3
Everything was good .. but when I booked the y-haul the person didn't leasspcr to what I needed at all ! And Thr location to pick up ended up being switched on me last minute! Luckily the guy where I picked it up was nice and knowledgeable !
ashley vanwinkle
Évaluation :
5
Great to deal with
william good
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marissa Huerta
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shelba Cox
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ken Keese
Évaluation :
5
Easy drop off after one phone call to let them know we were coming.
Sharon Foreman
Évaluation :
1
I was charged $8,5 refueling charge for no reason. The employee that checked in my truck argued with me for more than 20 minutes. He said I wasn't completely to 7/8 full my pictures show I clearly was. I will be making a phone call to U-Haul requesting my $8,5 be refunded. I have pictures I can show and prove I refuled the truck to the proper level. Thanks
Branon Tidwell
Évaluation :
5
Site manager Ken was very helpful and answered
all questions, facility was clean and organized.
NEIL SCHAEFER
|
Premières impressions
Évaluation :
5
Excellent service by the property manager. We were driving from San Antonio and we we were not going to make it before closing time. She waited past 30 minutes for us. Very helpful.
JOSEPH M CAMPOS
|
Premières impressions
Évaluation :
5
Friendly and very helpful!
Privacy Request
|
Premières impressions
Évaluation :
5
The employees are so helpful and went out of their way to try to help me find a space after I accidentally reserved a parking spot instead of a storage bin.
Privacy Request
|
Premières impressions
Évaluation :
5
Randy is extremely nice and the facility is very clean and maintained well.
DAVID RUSSELL
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.