Hire more reps like the one I had, she was professional, courteus and friendly which made the transaction very smooth.Paul T.
Customer Reviews for Krystal Oil & Lube Boat and RV Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ocala, FL 34472
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jacqueline L.
The drop off location was closed, it was Sunday morning.DARCY S.
We had to walk around to find the lock boxes. Encountered a somewhat gruff owner of the garage which shares space with the UHaul office/buildings and he seemed impatient with the fact that he had to direct us.Laura A.
Great service. Always helpful.Celine C.
Le client n'a pas laissé de commentaire.GUY J.
Le client n'a pas laissé de commentaire.Timothy F.
All was a great experienceGUY J.
Le client n'a pas laissé de commentaire.Cynthia J.
Le client n'a pas laissé de commentaire.Glen C.
Le client n'a pas laissé de commentaire.David J.
Very friendly lady who was very helpful and understandingMeghan S.
Very easy for the returnRONALD E.
Le client n'a pas laissé de commentaire.Thomas W.
Le client n'a pas laissé de commentaire.SYLVESTER W.
Le client n'a pas laissé de commentaire.jose T.
Le client n'a pas laissé de commentaire.OSCAR R.
Sales Rep at location was super helpful and informative. Excellent service à la clientèle.LISA C.
Fantastic Customer Service!!Charles A.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.Virginia W.
Le client n'a pas laissé de commentaire.Colin J.
Cheapest in town. Very fast and trucks are a available.Gilbert B.
In and out easily. Easy check in. Was in & out in 10 minutesLarry N.
Very professional!TIMOTHY G.
Le client n'a pas laissé de commentaire.ANN M.
I called before returning because it was labor day. I was told they were officially closed but I could bring the truck up and drop the keys off in the drop box. When I got there, the manager was still there. She came out to meet me and let me know where to park it and what to do with the keys.Jerry W.
Le client n'a pas laissé de commentaire.Angela K.
The woman was extremely rude, and disrespectful. We were given a large 26 foot truck. We were to receive a 15 foot. She made comment about Sabrina who works for uhaul who made our appointment. The entire experience with uhaul on that day was overwhelming. It was not a good experience especially since we needed the truck for a serious matter.Gerson B.
Very friendly.Marlon S.
Le client n'a pas laissé de commentaire.JOHNNIE B.
The cab was infested with roaches I had to fumigate the truck myself I almost died from spaying so much roach spray in the air it was nasty you guys really need to make it a habit of having them fumigated and inspected for infestation after every rentalMichael M.
Le client n'a pas laissé de commentaire.Ron E.
Fantastic service The best rental experience ever. MerciJames N.
Le client n'a pas laissé de commentaire.JONATHAN R.
Great experience; thanks to store manager for helping out with the registration; else I would be late for the move helpers. Experience with shared ride was more on the negative side; you unexpectedly requested additional information which I did not have at the moment, so the whole move was jeopardized.ALEXANDR P.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.Chelsy R.
Best U-haul location to use!!! Always friendly, patient & accommodating!!!! Shannon knows her business like the back of her hand.Kimberly W.
Le client n'a pas laissé de commentaire.Robert Y.
I have used this U-Haul locations several times. Ms. Shanna always provides great service. She is very patient and answered all my many questions. The after hours pick up was new to me and I was under a deadline and very apprehensive about doing it. She was always friendly with me and helped me understand what was involved with the process. I was able to get the truck and be on my way without a problem. Thank you Ms. Shanna.thomas K.
More knowledge in truck. Issues on truck was not reveled to us forcing us to waste time to call u haul to only be told I have to submit my complaint via email. I would suggest calling uhaul as a punishment in hell.Corey C.
Easy set up and very adaptable if you need to drop off after hours.Cynthia G.
Loved the lady who took the truck she's super helpfulSelma R.
We called you to request the location from you about where to return the vehicle. We arrived at the location and no one was there. We called the number and no one answered. We placed the key in the box provided. We returned to vehicle on Saturday afternoon, which was 1 day earlier than we were required. You charged me additional money that I do not owe. I was told yesterday that a credit would be applied and Jason would call me. That did not happen.Dorathy B.
Le client n'a pas laissé de commentaire.tammy P.
These folks were fast! Love that!Matthew V.
Le client n'a pas laissé de commentaire.Aaron M.
Wonderful to work with, Always easy. Really Friendly. I will Always use this office. Merci.Paula K.
Le client n'a pas laissé de commentaire.Andrea O.
convenient drop offWALTER D.
Nothing. The representative was very helpful and made sure the hook up was secure and appropriate.Jody A.
Le client n'a pas laissé de commentaire.William H.
The tow dolly was not maintained and needs to be replaced. The tire straps are worn out. The car almost came undone a couple times. We want it refunded please. Very unsafe!JASON D.
Can't improve perfection. Representative was very friendly, informative and accommodating.Deidre S.
Stop renting trucks with no gas, I picked up a truck with 1/4 or less, I have to get fuel before I even started my trip for fear of running out of fuel. Then I put too much in and had to leave near 1/2 tank in the truck. I would happily fill the truck when I bring it back, why can't the trucks be full or near full.James K.
You are doing a good job, just keep up the good job you are doing.Pauline S.
Le client n'a pas laissé de commentaire.jesus R.
I returned the unit when location was closed, as previously discussed with the gal in charge, Finding parking for the unit was a bit of a challenge due to folks haphazard parking of returned units.David T.
This location although not the closest was head and shoulders better than the Belleview dealer Buchalla. for the second time the experiience at Bjuchalla was not good. the Krystal oil and lube location has their act together. recommend this location highly.Charles J.
Le client n'a pas laissé de commentaire.Jason J.
Everything was fine when I dropped off the uhaul however when I received a phone call from the establishment afterwards I was told that the lock on the back of the truck was not the lock uhaul would provide when in fact it was the same lock that was on the truck when I picked it up and was given the code through the pick up truck process. I was later charged an additional fuel charge which I disputed and did not agree to because when I picked up the truck it was at 1/4 of a tank of gas and when I dropped it off it was at a 1/4 tank of gas. I do not agree to paying for an additional fuel charge that I did not use. I never received a phone call about the fuel charge and would not recommend uhaul to a friend if they are going to give me a truck with a 1/4 tank of gas and then charge me a fuel charge because I dropped it off with a 1/4 tank of gas and only used what I put in it. Money was taken out of my account without a phone call regarding the fuel.Brenda D.
Le client n'a pas laissé de commentaire.Brunilda M.
Le client n'a pas laissé de commentaire.Thomas M.
the very kind lady ðŸ‘ŒðŸ‘ŒðŸ‘ŒJulio C.
The only problem you have to pay attention to where it's located at because it is behind me car wash but besides that excellent service no problemsantonio T.
Le client n'a pas laissé de commentaire.Zanishia P.
Le client n'a pas laissé de commentaire.VICTOR F.
Staff was greatPaul B.
Le client n'a pas laissé de commentaire.Raymond F.
Le client n'a pas laissé de commentaire.Penny D.
Le client n'a pas laissé de commentaire.Rodney T.
Le client n'a pas laissé de commentaire.Linda F.
Le client n'a pas laissé de commentaire.Raymond G.
There were live roaches in the truckDavid P.
Shanna was awesome, courteous and professional. Had us setup quickly. Return of the vehicle was just as easy. Great experience.BRUCE V.
Le client n'a pas laissé de commentaire.Samuel W.
Le client n'a pas laissé de commentaire.jefferson S.
Le client n'a pas laissé de commentaire.Don S.
No clear information on building for trailer return drop area after hours.JOHN B.
Customer service very niceTaalaydra N.
No hassles no muss or fuss. Nice lady.HAROLD N.
Le client n'a pas laissé de commentaire.Fitzroy J.
The first truck we got had a bunch of cockroaches. Had to return it imminently. The second one was ok.KALUPAHANA MESTH S.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Marquita C.
I rented a Cargo Van for a small Local move ( about 150 miles round trip several times ) I had to rent the Van because the Loading space was limited., very thin. We filled up 90 % of the cargo space easily. The Cargo Van drove like a Big car.. It had under 20K miles on it.. It sipped gas, to bring it back FULL , it cost 27,50 $. Next time I would use the SAME U haul Dealer, I would Hope that they would have an After hours DROP-OFF- Box . The place closed at 5 pm, I got back at 7:10 pm. NO place to leave the KEY , I had to Make another Trip the next day to return the KEY.Nathaniel B.
Le client n'a pas laissé de commentaire.Charles W.
Le client n'a pas laissé de commentaire.GEORGE B.
Le client n'a pas laissé de commentaire.Mary E.
Le client n'a pas laissé de commentaire.Kamisha H.
Door did not work, could not move properly. Got sent to three different locations because I was told each location had the truck I needed and they did not.Breanne G.
Friendly customer service and had me in and on my way quickly. Simple and quick return process as well.MICHELLE D.
Well since i rent with uhal so many times i was wondering in uhall could help me with a more suitable rates when ever i rentTerrale C.
Le client n'a pas laissé de commentaire.Gloria L.
Le client n'a pas laissé de commentaire.Jasmin O.
better truckLuis R.
Le client n'a pas laissé de commentaire.Salvatore V.