Évaluations des clients Kubala Carpets Plus

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Kubala Carpets Plus

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Paul P. le

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Le client n'a pas laissé de commentaire.

Joshua S. le

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Le client n'a pas laissé de commentaire.

William P. le

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If we are told to keep the back of truck clean after using it...maybe it should be given to us clean to begin with!

Michael W. le

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Very professional and courteous

Thomas J. le

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Le client n'a pas laissé de commentaire.

Jim Y. le

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Tight parking area. Shared lot with other businesses, so it was unclear where to park truck (we did a 24/7 drop off- so no personnel was there)

Joshua K. le

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Have the equipment requested at the place where the customer arranged to pick it up

Arlene B. le

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Le client n'a pas laissé de commentaire.

William A. le

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Keep up the great service!

zachary T. le

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Very helpful. Everything went smoothly. Thanks!

Donnee D. le

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Have a sign that you can see We road up and down that road Finally I called No trucks to see all were behind the building

ASH R. le

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Le client n'a pas laissé de commentaire.

todd H. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

ARTHUR K. le

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lou did a great job in taking care of our needs. he was very friendly, courteous and expedited our transaction

MARSHA R. le

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Le client n'a pas laissé de commentaire.

john F. le

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Would be easier if trailer was more accessible, snow was piled in front of it. Other then that I was satisfied.

Gordon S. le

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Le client n'a pas laissé de commentaire.

KEVIN B. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

Matthew K. le

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Le client n'a pas laissé de commentaire.

kim M. le

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Nothing everyone was great

timothy B. le

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Remove snow and ice prior to rental.

Theresa W. le

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Clear the snow off of the truck! Luckily I had an extendable snow brush or I would not have been able to clear the windshield with a normal length snow brush.

eugene B. le

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Quick, easy and helpful. No issues.

bill R. le

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pickup and drop off was so easy, don't change a thing.

philip S. le

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Le client n'a pas laissé de commentaire.

Bryan S. le

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Le client n'a pas laissé de commentaire.

janet S. le

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This particular trailer needs a jack option to support it when it’s not hitched. I took it to a farm market to sell my pies and every time I stepped into the back to get product, the front end flipped up sending my product sailing

susan P. le

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problem with U-Haul itself.. I was at the site after 4 pm and U-haul had me return what I rented before 24 hours was up.. I thought it was 24 hour rental.. like the physical place that I rented ..got a problem with uhaul itself..

gordon M. le

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Le client n'a pas laissé de commentaire.

JAMES S. le

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The location was fantastic!!! No complaints at all. EXTREMELY DISAPPOINTED IN UHAUL AND CUSTOMER SERVICE!!! I HAD A "GUARANTEED RESERVATION" APPARENTLY MONEY IS MORE IMPORTANT TO UHAUL THAN CUSTOMER SERVICE SINCE MY "GUARANTEED RESERVATION" WASNT THERE. YOU SENT IT ON A ONE WAY! YES I GOT THE SMALLER TRAILER RATE. GEE THANKS. I CALLED CUSTOMER SERVICE AND THE LADY BOOKED ME A NEW TRAILER FOR THE DAY. IN LOS ANGELES!!!!!!!!!!! I'M IN BUFFALO NEW YORK!!!!!!!!!!!!!!!! YOU COST ME MORE MONEY IN INSURANCE AND IN GAS SINCE THIS TRAILER IS CONSIDERABLY LARGER AND HEAVIER. I'M SURE THE ADDED WEAR ON MY VEHICLE WILL COST IN THE END TOO I WILL MAKE SURE EVERYBODY I KNOW HEARS LOUD AND CLEAR ABOUT MY EXPERIENCE. I AM NOT EVEN SORT OF PLEASED. THE ONLY GOOD PART OF THIS EXPERIENCE WAS THE GENTLEMAN AT KUBALA!!!!

Brent Z. le

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The wiring cable was in disrepair.

Kimberly Z. le

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Le client n'a pas laissé de commentaire.

shawn F. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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Lift handle for trailer was broken off/missing. Made it difficult to lift and attach it to tow vehicle. No help was provided by the person on duty. Also, the receipt should be more detailed--I paid upfront for extra days, but didn't realize it was not detailed on the receipt. As a result the drop-off dealer tried to re-charge me for the extra days I had already paid for.

Sally J. le

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Le client n'a pas laissé de commentaire.

richard G. le

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Le client n'a pas laissé de commentaire.

jeffery T. le

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Very satisfied

don F. le

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Le client n'a pas laissé de commentaire.

Nicholas D. le

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Have the moving blankets that we're rented in the truck so one can just get the truck and go.

William C. le

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Le client n'a pas laissé de commentaire.

Samuel A. le

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Check the addresses of internet search results for U-Haul drop offs. According to Google, there is a drop off 2 miles from my house. That location does not exist.

William T. le

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Le client n'a pas laissé de commentaire.

Joel B. le

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After-hours drop off. No interaction with anyone or the inside of the building.

John L. le

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Le client n'a pas laissé de commentaire.

William B. le

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I dropped off before they opened.

peter A. le

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Computer system was a little slow. Application prcess a little long even though I used the online check in.

Frederic L. le

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Le client n'a pas laissé de commentaire.

Terry W. le

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Le client n'a pas laissé de commentaire.

victor C. le

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Well to start they told me i was picking my truck up 5 min away. Then changed it to 30 min away. Called customer service, spoke with Theresa. Explained why i was mad. She fed me some BS about scripts which i work off of myself. Then she asked WELL ARE YA GONNA RENT THE TRUCK OR NOT. Rather than trying to fix my problem she got an attitude and basically did nothing for me. Then i tried to use the app to schedule an earlier pickup because the place i was getting the truck from was opening @10am when i was trying to move at 830. Called customer service cuz the app sucks and they told me someone from corporate or the guy i was renting the truck from(who was a suuuuperr nice guy i have nothing bad to say about this guy. He offered to give me the truck a day early for free because uhauls customer service sucked so bad but the snow kept me from getting there after work) was going to call me regarding the issue. They didnt. So i got the truck at 10. And the ONLY good thing that happened was some guy who runs their facebook gave me $50 off the truck after intold him i dodnt want $50 to use on a dolly or something. So yeah uhaul really sucks. Theresa needs training. And someone needs to fix this place.

Dave O. le

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Le client n'a pas laissé de commentaire.

donald Y. le

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Although not really that important,, but some interior lighting would have helped. Thank you for an "event less " trip out and back ??

Shirley O. le

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Le client n'a pas laissé de commentaire.

DONALD MICHAEL S. le

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The guys were very helpful and did what I needed

Daryl M. le

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Le client n'a pas laissé de commentaire.

Leslie Y. le

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Le client n'a pas laissé de commentaire.

JOHN L. le

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Le client n'a pas laissé de commentaire.

Corban M. le

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The only employee available was a great guy, but he clearly did not know how to use the U-Haul system. I ended up helping him figure out what to enter in each field. When we got the truck and trailer, he was unable to help attach the trailer because he "had never done that before." Finally, there was some paperwork that he forgot to give to me.

Ira T. le

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Le client n'a pas laissé de commentaire.

Rick D. le

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Le client n'a pas laissé de commentaire.

Daniel H. le

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Problem was less with the location than the fact that it was the third location after my preferred location - no equipment at first and referred to second; at second wrong equipment (truck too big for me), third location 30 miles away had one truck with a passenger door that had difficulty closing. All in all, a bad experience.

Annette M H. le

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Excellent professional service '

Michael R. le

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East Aurora was closed but the lady I talked to on the phone was extremely helpful.

patrice M. le

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Le client n'a pas laissé de commentaire.

robert S. le

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Le client n'a pas laissé de commentaire.

Mark G. le

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Le client n'a pas laissé de commentaire.

Glenn D. le

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Le client n'a pas laissé de commentaire.

Patrick G. le

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Le client n'a pas laissé de commentaire.

JOSEPH H. le

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Le client n'a pas laissé de commentaire.

ROBERT W. le

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Le client n'a pas laissé de commentaire.

Grant M. le

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Have a local East Aurora phone number for it Not a 585 number

russell D. le

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Le client n'a pas laissé de commentaire.

david H. le

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Very professional. Very pleased with the service. Sorry it took me so long to get this done. ***** 5 stars (5 out of 5)

JOHN T. le

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Le client n'a pas laissé de commentaire.

TACI F. le

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everything was great!

john K. le

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Le client n'a pas laissé de commentaire.

Todd M. le

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Le client n'a pas laissé de commentaire.

Amanda S. le

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It was just a drop off place. No personnel available on Sunday. Also the fuel gauge when I dropped it off was higher then what they marked on the receipt. Vehicles are out in the open. Anyone could steal the fuel.

Tom A. le

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Le client n'a pas laissé de commentaire.

JOHN S. le

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Thank you

Kevin Z. le

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Very Bad Brakes On Truck Not Fit TO Drive Should Be REPORTED TO POLICE

Nicole H. le

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Le client n'a pas laissé de commentaire.

CHARLES L. le

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Auto transport was parked with little access, while staff person tried to help (using a hand truck to try to move the heavy carrier! he had no trailer dolly !) I had to tow the trailer out of the spot with little room to move. The facility is ill equiped for such an item (even the staff person's hook-up of chains had to be adjusted by me to comply with u-haul's video viewed). When I put the car onto the trailer the straps were too short even though u-haul knew which vehicle I intended to carry...the tires are original equipment and not oversized for the vehicle. Without me being able to make strap adjustment to fit it would have been a complete waste of my money. Please have someone contact me from corporate offices regarding this POOR (at best) experience.

KRISTIN N. le

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Do at least a quick clean of the cab for the next customer - we found dried spills in cup holders, sticky stuff under the seat, and bits of food here and there, so I imagine the steering wheel had not been sanitized either.

JERRY T. le

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they were not open when I dropped the rental but I do know the store

BRIGITTE C. le

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Le client n'a pas laissé de commentaire.

HAROLD T. le

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A FEW MORE INSTRUCTIONS ON WHAT TO DO FOR AFTER HOURS DROP OFF ie WHERE TO PARK EQUIPMENT AND WHAT PAPER WORK NEEDS TO BE COMPLETED UPON DROP OFF. MARK U HAUL DEALER BETTER AT ROAD TO MAKE IT EASLIER TO FIND.

KEVIN D. le

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N/a

Nichole F. le

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This location was 32 miles away from where I live. I had to pick the uhaul up in rush hour traffic and waste all that gas!!

MIKE N. le

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Kind, courteous, and professional.

CHARLES B. le

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There was a paperwork snafu with my order but they took care of it promptly and professionally. Mistakes happen sometimes but it was taken care of with little inconvenience to us.

Patricia R. le

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Le client n'a pas laissé de commentaire.

CODY C. le

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Truck had a flat tire when I picked it up. It was repaired rather quickly but still caused some down time. Other than that everything was good

Chris S. le

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Le client n'a pas laissé de commentaire.

terry W. le

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Le client n'a pas laissé de commentaire.

MICHAEL R. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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lower mileage

JIM O. le

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Le client n'a pas laissé de commentaire.

Dave E. le

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The location was fine and the trailer was ready when I got there. However when the trailer was attached to my tow vehicle the hitch was not locked at the ball. I towed to my destination and as the car was backing off the trailer the tong popped up and then dropped to the left. The car was fine and the tow vehicle only suffered a small scratch on the tail gate. The problem is that if I had hit a bump while towing up one of the three hills and the weight shifted to the rear there would have been a major accident. I think more safety checks should be in place.