I got a call the night before we were supposed to pick the truck up, to one of the customer service people telling us we would have to drive 30 minutes out of the way to get the truck because the location we picked didn't have the truck available. Next time, I would appreciate being told this more than 12 hours in advance. We had to use more gas on the U-haul, wake up earlier to figure out how to get it figured out, and it was just completely out of the way. Plus, the lady we talked to on the phone was very disrespectfulBraden R.
Customer Reviews for Kustom Design Jewelry
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cedar Hill, MO 63016
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 10h am à 6h pm
- Mer : fermé
- Jeu : 10h am à 6h pm
- Ven : 10h am à 5h pm
- Sam : 10h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 12/24/2021: 10h00 am à 2h00 pm
- 12/25/2021 - 1/2/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Quentin M.
Used Dropped Box and Had no problems returning retal at this location.CRYSTAL G.
Nothing.. she was very helpful and very kind .LORIE B.
Le client n'a pas laissé de commentaire.Cynthia H.
Le client n'a pas laissé de commentaire.DIANE K.
Le client n'a pas laissé de commentaire.Colene J.
Le client n'a pas laissé de commentaire.Stephen R.
Le client n'a pas laissé de commentaire.Jim K.
Le client n'a pas laissé de commentaire.Calvin V.
Le client n'a pas laissé de commentaire.Bradley B.
Debbie had the truck full of fuel and cleaner than any UHAUL I've EVER rented, and I have rented a few.JOVITA G.
Le client n'a pas laissé de commentaire.Kenneth W.
Le client n'a pas laissé de commentaire.CAMERON C.
Le client n'a pas laissé de commentaire.Christy M.
The lady that checked me in was extremely nice, friendly, and welcoming.TRAVIS G.
U-haul computer system was not working properly. Delayed in pick up of equipment.Robert K.
From my perspective, you cant improve a rental like this. Friendly, helpful, courteous and fast service from the female Service person . What more could a person ask for .troy E.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.Coleen M.
Le client n'a pas laissé de commentaire.mark M.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.Kelly P.
Le client n'a pas laissé de commentaire.donna F.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Kristi K.
being I am a military veteran and a senior citizen I would have appreciated getting a discount for the rental of the Uhaul trailer but I did not get a discount for either.Randy T.
Le client n'a pas laissé de commentaire.Dan B.
Send me a valid receipt.robert B.
Le client n'a pas laissé de commentaire.Richard A.
Le client n'a pas laissé de commentaire.Karl H.
Good experience overall. The speed of the authorization process during pickup could be improved. Took about 15 minutes after I submitted the requested info.Dave W.
Le client n'a pas laissé de commentaire.WILLIAM H.
Cant remember her name but she was fast and friendly the truck had a small problem with the gas in the truck but she took care of it and had me on my way in no timeJames E.
I returned the truck one day early and I am told I will still have to pay for 3 days , that does not make me very happyCalvin O.
Kustom Design was great to work with and did well coordinating my needs with the AFM (location and spare). Noce jobJohn H.
Staff was very helpful. Easy process.Scott N.
Le client n'a pas laissé de commentaire.Debbie S.
Le client n'a pas laissé de commentaire.Alan A.
Le client n'a pas laissé de commentaire.Kyle H.
Drive equipment and see how it drives before renting out.Robert W.
Le client n'a pas laissé de commentaire.tAMMY P.
Truck was great- rental price of truck was acceptable- mileage rate was extensive (1,09 $ per mile) and because of the mileage rate I will shop your competitors before renting u-haul again.ronald G.
Le client n'a pas laissé de commentaire.Zach P.
Le client n'a pas laissé de commentaire.LARRY W.
Great place to rent a uhaul from. If I ever need to rent trailer or car dolly I will rent from this place again.James S.
When I made my reservation online I deliberately selected no insurance I was only towing a truck 73 miles I didn't need it was an old truck. When I showed out to pick up the trailer the system had changed my selection to adding the insurance? that's a scam U-Haul should not do that to people if I wasn't paying attention I would have had to pay for the insurance. because of the suggestive selling of the clerk I went ahead and got it but felt pressured but now I regret it because realizing that U-Haul scammed me by altering my selection after I made the reservation. The reservation when it's made online I should get a copy of all the things I checked but I don't so the U-Haul computer system is programmed to add on the insurance even though you didn't want it. If I wasn't paying attention I would not have caught it.M Adam S.
Le client n'a pas laissé de commentaire.ANELLA W.
This is the only location to rent UHAULS in the area. When I originally called to place the order, it took them 3 days to respond. When I placed the order online and did the speedy check in, getting the truck still took 40 minutes.Shari G.
I dropped off during off hours, I was concerned because it was a pawn shop and I was searching for the drop box at 4 am, and it was dark, the drop box was on the opposite side of the building and behind a post.Troy E.
They didn't have the size truck I asked for was charged extra money for the one that was there. I put 20 $in fuel right before I took it back and was charged extra for fuel ?Cynthia B.
Did drop off before this location was open.. Little confusing at first on where the drop off box was but we located it. No real 1 on 1 interaction with anyone when returning the truck. Did go by later in the day to make sure everything was alright and person was very helpful and reassuring that everything was great.Jen Q.
Customer service was above and beyond!ROBERT B.
Le client n'a pas laissé de commentaire.amy L.
Le client n'a pas laissé de commentaire.Alan M.
Le client n'a pas laissé de commentaire.candi T.
Le client n'a pas laissé de commentaire.Michael L.
Friendly and thorough.Mark D.
Le client n'a pas laissé de commentaire.Seeley P.
Le client n'a pas laissé de commentaire.Mark W.
Great ladies to deal withVick S.
Dropped equipment off during off hours. No interaction with employees.ROBERT B.
Should be easier making a local reservation. Took a bit long. Due to systemlisa L.
Le client n'a pas laissé de commentaire.Ed K.
Le client n'a pas laissé de commentaire.Tim B.
Great friendly peopleTim B.
Le client n'a pas laissé de commentaire.charles S.
Love u-haul !!!!colleen N.
Le client n'a pas laissé de commentaire.GEORGE R.
Le client n'a pas laissé de commentaire.MICHAEL J.
Le client n'a pas laissé de commentaire.GARY G.
Le client n'a pas laissé de commentaire.JONNIE M.
Le client n'a pas laissé de commentaire.Guy H.
doing a great job. THANK YOUSERGIO G.
as always jeff go's out of his way to please in every way he can he's doing a great job for uhaul and the commuity. THANK YOUSergio G.
as always doing a great job. Jeff always go's out of his way to make us happySERGIO G.
very helpful thank youMICHAEL M.
as always doing a great job as willing to help. THANK YOUSERGIO G.
I noted the sign inside the truck that I would be subject to a charge of 25,00 $ if I returned the truck dirty. I noticed the sign as I was sweeping the dirt out of the truck before I could load it.CULLY L.
as always Jeff gos out of his way to please doing a great job for UHAUL and our community Thanks againSERGIO G.
Le client n'a pas laissé de commentaire.DAN K.
My problem is not the location, it was UHauls lack of discretion and overbooking for the day in question. On August 13 I reserved a truck for pick up on August 31, late afternoon IN BRICK NJ NEAR POINT PLEASANT- I was not informed until August 30th that pick up location was moved 25 minutes away and that it closed at 1 pm, therefore forcing me to pay for a 2 day rental, since I could not possibly return the truck before 1 pm on the first, considering the move was an hour and a half away, and I had to work in the morning. The overall customer service was horrendous and an agent actually hung up on me, even though I was speaking calmly. Horrible behavior. Don't take advance reservations if you are not going to honor the customers schedule.AMY B.
as always Jeff gos out of his way to help his UHAUL customors. THANK YOU AGAINSERGIO G.
always does an out standing job for us thank youSERGIO G.
Le client n'a pas laissé de commentaire.kishore reddy V.
outstanding service jeff always gos out of his way to make us happy THANK YOUSERGIO G.
Jeff, always gos out of his way to make sure truck is clean and hrs we need the truck are very flexable THANK YOU FOR THE GREAT SERVICESergio G.
I was charged a 15 $cleaning fee even though I brought the uhaul back exactly as I picked it up AND with an extra quarter tank of gas. This location was also not well maintained and quite sketchy.Amanda S.
Le client n'a pas laissé de commentaire.THAIM G.
Make car trailer same width as car.ROY V.
Le client n'a pas laissé de commentaire.GERRY S.
Including all prepaid request like a hand truck!!!EBONY R.
doing a great jobSERGIO G.
Jeff always go's out of his way to make us happy everyone in our community all says the same thing if you need a uhaul jeff is the person to see great service.SERGIO G.
as always doing a great job. THANK YOUSergio G.
Doing a great job always goes out of his way to make sure your happy thank you JeffSERGIO G.
Le client n'a pas laissé de commentaire.SANTO S.
Jeff always go's out of his way to make sure were happy. doing a great job. THANK YOUSERGIO G.
as always service is outstanding, THANKS JEFFSERGIO G.
bad area office was dirty and unorganized the owner was great buy again it was a low end used car lot next to the railroad tracksJOHN M.