I was charged for another person's truck and Uhaul is not offering any compensation for the inconvenience.Cevannah C.
Customer Reviews for Kustom Kare LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Edgewood, MD 21040
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 9h am à 4h pm
- Ven : 9h am à 3h pm
- Sam : 10h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Good people and easy to do business with.WILLARD B.
The rental service is inside of a run down business. The rental service is ran out of a shed that is placed inside a building. There is trash everywhere. The truck had used masks in it. The lady's dog was running around in the little shed, which was a complete s-hole. The rental was reserved for 9, but she didn't even show up until 9:10 or so. The only thing positive was that it was right around that corner. That said, I will drive further next time to rent something.RYAN S.
Le client n'a pas laissé de commentaire.Ricardo L.
This location is my â€œgo toâ€. They are awesome!Jason W.
Office lady was very fast, friendly and knowledgeable , the man that brought the vehicle out front was very polite and helpful with questions I had about the trailer. Definitely will use and recommend this location.carl P.
It was extremely difficult to check in. I did not know other means of identification would be needed at checkin and was not prepared. My alternate contact was in the bathroom and did not answer their phone the first time and uhaul customer service refused to try them again. Back of van was dirty. 3 lock boxes were there but they did not say which one had the key so had to try each one.John S.
Le client n'a pas laissé de commentaire.MELVIN K.
Make sure trailer is clean. However, the excellent customer service made up for it.JEREMIAH C.
They were so helpful and very kind. Went out of their way to assist me and I will only use them from now on.KIMBERLY R.
Tried to steal 212 $from me for returning to their location after they told me to.MARK M.
Le client n'a pas laissé de commentaire.RAYMOND A.
Le client n'a pas laissé de commentaire.PAUL P.
Le client n'a pas laissé de commentaire.Gary J.
Great team and wonderful people at Kustom Kare.RONALD C.
Didn't appreciate being charged 3 days for a 1 day rental.Adam R.
The people were so nice! They provided outstanding customer service! Will always use this as my U-Haul dealer!MARY M.
Le client n'a pas laissé de commentaire.DORIS K.
Le client n'a pas laissé de commentaire.RICKY B.
Le client n'a pas laissé de commentaire.Charles W.
Le client n'a pas laissé de commentaire.JEANETTE M.
Nothing. Excellent experienceDaniel F.
Awesome friendly peoplePaul P.
I was supposed to pick the unit up for 8:15 but the staff did not show up until 9:00.GARY B.
Excellent ServiceALEXANDER M.
The UHAUL Team here is great to work with. Very pleasant, caring, and experts on each piece of equipment.ERIC S.
Very friendly service agent.ROBERT V.
The checkout process is a pain in the butt at the end of a hard day of moving.ROBERT F.
Excellent customer service.DERRICK M.
Le client n'a pas laissé de commentaire.NATHAN HALE S.
Customer service was very kind and efficient.GERALD L.
When we picked up the trailer, the owner helped hook the trailer.MARCELLA H.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.Amira D.
Need to put a landing gears on the trailers very hard to get The trailer off your hitch by yourself you should put Landon gears on the trailers other Nat everything was goodGEORGE S.
Friendly, efficient, will definitely use again!Michael G.
BATHROOMS FILTHY SCARED TO EVEN SQUATT OVER. TOILET WOULD NOT FLUSH. CHARGED US FOR EXTRA INSURANCE THAT WE TOLD HIM WE DID NOT WANT. NO ONE HAD A MASK ON.RONALD R.
Prompt, courteous, friendly, and professional. They went the extra mile to make it all work.Larry S.
Again low expectations, but I pull in a little unsure of where to go and was greeted by a very nice man in professional manner. I was going to get out and unhitch the trailer he told me don't worry about I didn't need to get out. He was thorough and polite, what a nice guy. Not familiar with their business but would love to refer people based on how I was treated. Great experience all aroundKATIE B.
All goodMike H.
Le client n'a pas laissé de commentaire.JESSICA G.
Le client n'a pas laissé de commentaire.JOSHUA H.
nothing,keep doing what you are doing. Nothing but top notch help and expertise Thank youMark K.
Dave is very knowledgeable and helpfulMARA T.
Le client n'a pas laissé de commentaire.DAVID V.
The operator here was extremely nice and helpful with our needs for a long trip moving to Tennessee. This was my first time using U-Haul and the gentleman made it a great experience. I would recommend coming to this location.Akshat V.
Offer sale of a padlock to lock up the truck.Marsha T.
Le client n'a pas laissé de commentaire.Christopher C.
Job well done, Amanda is a Pro. Thank you Kustom Kare.Eric S.
Amanda and her team were wonderful. Very polite, hospitable, friendly and helpful. I would recommend everyone to get the uhaul from Kustom KareHARISHKUMAR V.
The U-Haul agents were very cordial!!!!VALENTINA W.
Le client n'a pas laissé de commentaire.BIBI S.
Le client n'a pas laissé de commentaire.Kenneth M.
Dave and Amanda were excellent to deal withmichelle S.
Great Customer Service. I could ask for a better experience.Jason M.
Kustom Kare charged us two days of rental when we used one. Multiple calls to the company where they said they would credit us never happened. Finally corporate gave us the credit.ROBERTCHARLES M.
Dave provided excellent customer service!Eric S.
Le client n'a pas laissé de commentaire.Elizabeth D.
Le client n'a pas laissé de commentaire.MARIA W.
Entrance not very well indicated, kind of snuck up on us.CINDY W.
Le client n'a pas laissé de commentaire.BRUCE B.
Le client n'a pas laissé de commentaire.EDLEY G.
I was overcharged and no one seems to be able to straighten out my invoice. Would love for someone to contact me.Deborah D.
Nothing. Excellent customer service!Robert A.
Fix the locks. I had a 9am appointment but was delayed by 45 minutes because the lock to open the key box was faulty. The owner had to drive in to open it for me. This impacted my whole day because of what I had scheduled.Gary W.
Have accessory items readily available at location.SHAWN H.
Quick and easy, thank you.Gregory W.
My first time using this U-Haul and it took an hour to get my vehicle. There needs to be a person there full time to help people with issues. Also when dialing the U haul customer service line I had to wait for an extremely long time to talk to someone. When I did talk to someone the process took a long time to complete.Bryan D.
Le client n'a pas laissé de commentaire.Leonard P.
Nothing to addJeremiah C.
Friendly and helpfuljerome W.
Easy drop off, friendly staff.MICHAEL P.
nothing fast friendly serviceDANIEL A.
The staff was great and the rental was clean anf affordableDWAYNE K.
Le client n'a pas laissé de commentaire.Michael M.
Customer service was great! Can't wait to use them again!Phillip J.
fast, easy to work with, flexible, well-runCHRISTOPHER A.
Would definitely rent from this location again. Great customer service here.JERMAINE M.
Le client n'a pas laissé de commentaire.Curtis A.
the manager was great! He made sure I was satisfied, highly recommendMark M.
Le client n'a pas laissé de commentaire.Tony M.
Very dirty, no a/c, one says to give me a discount at reservation, and the other at drop of had clue about it, the discount was because we were using that location on a regular basis, there were two small children in unhealthily conditions one not even a year old!Laura M.
Le client n'a pas laissé de commentaire.Sara C.
Le client n'a pas laissé de commentaire.Eric L.
I was very impressed with their friendliness, professional service, and the extra effort to provide all the equipment needed for my move, especially Miss Amanda. I give them an A+++ and highly recommend their business for your needs.demetrios P.
Le client n'a pas laissé de commentaire.DAVID M.
Great to work with made it very easy and was very accommodatingPAUL Q.
Le client n'a pas laissé de commentaire.Donald R.
I cannot express how glad I am to have chosen this location to drop off our equipment after our cross country move. Not only was the lot big enough to maneuver our truck and hitch, but the people made it an exceptionally great experience. Having had an unfortunate experience with our equipment from our pick up location in Texas, the people at Kustom Kare were kind enough to not only show us exactly what was wrong with the equipment we were given, which helped us in filing a complaint about the Texas location, but they offered genuine care and concern for our well being. Prior to dropping off our equipment, I vowed never to use a UHaul again, but after the excellent service and care we were shown by the Kustom Kare team, I will certainly be returning, should I need to move again and will definitely be recommending them to my friends in the area that are in need of their services. The staff at Kustom Kare are intentional, professional, and highly competent.Emily R.
Absolutely nothing . This location is phenomenalBRIANNA N.
Le client n'a pas laissé de commentaire.Arthur Y.
Dave is SUCH a kind gentleman. He helped me get the trailer on my hitch like it was nothing. After checking everything to make sure I was hooked up properly, he sent me off with a total time of maybe 10 minutes? Its a bit of a hole-in-the-wall kinda joint, but they sure know how to do customer service. Thanks, Dave!JASMINE R.
I have used this location for previous rentals, staff is always friendly and knowledgeable. I will continue to use the location for any of my truck rental needs!jeff M.
Do not rent from this location or if you have to make sure you take a photo of the odometer. I only drove their truck from Edgewood to Abingdon and then to Bel Air. Made two trips from Abingdon to Bel Air and then took the truck back to Edgewood. They are saying I drove the truck 139 miles which is about 100 miles off and now I am being charged an extra 125 $than the original quoted contract.EMILY V.
Told guy radio didn't work during our 7 hour ride. He said he'd reduce price due to inconvenience. Seemed nice enough, but didn't receive any refund.James B.
I was ripped off. I over estimated mileage and was charge 47,00 $ more than quoted for no reason. Called to get it fixed and she was out of office never got call back. No reason for them not to be on top of this and proactive. ScamKEITH L.
Le client n'a pas laissé de commentaire.RAFAEL V.
Dave was great. Very kind, fast paced, and informative. Our low rating is because of the poorly maintained vehicle we were given. The air conditioning only worked for the first 5 minutes of the ride. The truck would chug terribly trying to accelerate in the slightest. Both issues made for a very uncomfortable ride driving 100+ miles in one day, during 86 degree weather. I do hope these issues are addressed properly before the vehicle is rented out again.KELSEY R.