the person that help me is and excellent person,
PEDRO B
Customer Reviews for Kwic Rentals And Smog
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Been renting equipment for 50 years, no one does it better.
MARK Wfast, friendly, reviewed all instructions and terms
ROBERT MEveryone at this location was very friendly and helpful in my move!
PAMELA MA pleasure to work with. They made sure to accommodate our pickup when we were running late. Fortement recommandé!
Shaun SFast and easy. Way better then the location down the street
SANDRA BManagement is top notch. Lot attendant is very helpful. Even though I live an hour away I often rent equipment from this specific location.
OSCAR RFast and friendly pick up. Would not hesitate to use this locations again
ADRIAN CEvery time I visited the store there was a long line, but yet 2 or 3 employees standing around doing nothing. The staff seemed unfriendly to other patrons and did mint appear to be very helpful in answering their questions or directing them to their rental.
ALAN VThe first U-Haul location at 841 E Mission Rd, Fallbrook CA 92028, which is called Gonzalez Rentals, was not there for me to pick up my Trailer at 9:00 AM. He was closed because he was sick. There was prior notice of his closure. This put me in quite a bind. I called the Oceanside Regional Office, and the lady agent help me get another location that was 14 miles away., which was Kwic rentals and smog in Temecula. This whole situation really put a lot more miles, extra time plus frustration that was not necessary. I have read that you have a policy of Guaranteed Reservation or $50 if not satisfied with the first reservation. This was truly a mess and Gonzalez Rentals should be removed from your list. Please let me know if I will receive the $50, which I truly believe should happen based on the facts. Thank you, John Crilly
Gary CParking was very congested and not clear signage as to where to drop off. Agent tried was helpful with sorting out the "missing" dolly that was never loaded onto the truck. He also tried to charge me for the crack in the windshield but said since I had insurance it wasn't going to cost me anything. Seemed like he was trying to pull a scam on me. I told him the crack was there and noting hit the windshield during my drive.
Kristopher HI asked about boxes for my plasma tv and the clerk insisted I didn't need the boxes and my tvs were damaged.
Daniel SThis is the second time I have used this location and each time the employees were exceptional. Very friendly and helpful.
Debra BThe Best place to rent from in the area. Easy, Courteous, Fast & Reliable. I wouldn't go anywhere else.
Dulce RRoger came out and directed me where to park. Unhooked trailer and asked how the trip went. Great service
John KRent here often !!! Kwik Smog/UHaul rental site is always the best place to rent !!!!!!!
Shannon MGood guys, polite & professional.
JOHN GHorrible experience. 2 trailers with flat tires. Took hours for them to service them. Then they weren't repairable. Horrible. They gave a trailer that should've never made it off the lot! Would never use U-Haul again.
Tyrek JStraight forward and honest people. In and out smoothly. Not a complain at all and would recommend to everyone i know
ulisas mYes, this place was very helpful and friendly and able to make our experience very welcoming. Highly recommend them.!!
Elijah Hnon
CYNTHIA GGreat customer service and renting was quick and easy!
GEOELL BVery helpful
Christine BThe customer service folks were friendly and professional.
Timothy KThey were very helpful and knowledgeable.
anessa bAlways perfect, no complaints.
Thomas BEveryone there took good care of me and was very knowledgeable and communicative great place to grab a truck!
Brian AThe customer service was excellent and they were able to accommodate my needs immediately. The U-Haul was so clean! I definitely recommend anyone and everyone to this business. Thank you KwiK Rentals for helping my move go along more smoothly!
Adelina EEasy, affordable, and best of all, great service! I will be coming to this place for all my U-haul needs.
William PCustomer service is 10 out of 10!!
DARLENE RI RECEIVED VERY GOOD COSTUMER SERVICE
EDGARDO Gsee above comment Thanks
Russ SService was excellent would use this location again and recommend ot my friends
Raymond MThe drop off location never sent a confirmation or invoice for returning the truck, I sure hope I'm getting charged correctly
Andrew SIt was the cleanest U-Haul I’ve ever been in great experience
JOHN MI was satisfied and happy with everything. Customer service (Roger was very helpful.. thank you so much
Elen NNo improvements. I have rented UHaul at this location for many years. Always courteous, friendly and knowledgeable. I will continue to rent from UHaul and recommend highly.
vi vAlways use this location they are outstanding
RAYMOND FPerfect no issues
bryan gExcellent service tow weeks in a row!
HERIBERTO BI do not recommend the self-service pick up or drop off of truck. The app feels unreliable and can delay your move.
JANELLE LS.O.
luis PChange the sequence of the return procedure. I dropped the keys too soon and I was unable to take some photos that are required. In addition, I encountered an error message online that interrupted the return sequence.
Mark KDigital quick drop off. Took minutes .... easy access drop off box. Signs easy to follow for where to put the truck.
Amy AThe clerk was amazing and professional. I had a reservation that was made online. He gave me a better deal and facilitated my return. I'll use that site and totally recommend.
Gerardo MI don't have any recommendation. Great service!!! Both gentlemen behind the counter where really helpful. Offered to load item into my pickup. When I returned the item they asked if everything worked alright.
Ronald HContinue doing your good services..
Ronald MHave them fix the AC
Ashley LDrop off with the U-Haul app was super easy although the tongue of the trailer was a little heavy for one person but I managed.
Wrede WCheck and maintain your trucks!
Mark oI have used this location before and they are always good. Fast, friendly and run a great business.
RUSS M