Bad customer experience at front desk, very ride behaviorArjun C.
Customer Reviews for Kwik Kar Valley Ranch
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Guys at store were slow. They were not very helpful and I had to point out which truck I had, so he could check the mileage. I hope I was charged extra for gas.Fabian C.
Excellent job already.Krit K.
Le client n'a pas laissé de commentaire.Anil M.
Please make sure someone cleans the truck before next family rentsSanthosh W.
Le client n'a pas laissé de commentaire.Srinivasan S.
Le client n'a pas laissé de commentaire.Keon H.
Nice truck and friendly service.robert H.
Le client n'a pas laissé de commentaire.Steve J.
Le client n'a pas laissé de commentaire.Shankarkumar R.
The staff was so professional and helpful. I'd never rented a truck like that on my own and wanted to make a quick run to pick up a piece of artwork. The guys were friendly and the service was quick and seamless. Great experience!Raziya R.
Le client n'a pas laissé de commentaire.Aakiv B.
Le client n'a pas laissé de commentaire.Drake L.
Le client n'a pas laissé de commentaire.Gina B.
Le client n'a pas laissé de commentaire.Prafulbhai P.
Le client n'a pas laissé de commentaire.Rich S.
Le client n'a pas laissé de commentaire.sam A.
Le client n'a pas laissé de commentaire.Cally P.
Le client n'a pas laissé de commentaire.Sharonte J.
Very smooth pick up and drop off. Great equipment too. Van was a great option for us. Merci!Jeffery D.
1st. Van was dirty. 2nd rental was for 4 hours but was sent a text informing me it was for 2 hours only. 3rd. Website was difficult, was attempting to return rental after hours and had to use online website. Was on it attempting to load pictures for about 40mins. Then finished up. My return log in wasn't registering. AwefulLilia Sonia L.
Le client n'a pas laissé de commentaire.ananuris R.
Le client n'a pas laissé de commentaire.Amy H.
Le client n'a pas laissé de commentaire.Shivam A.
Le client n'a pas laissé de commentaire.Debbie V.
Hard to find parking.MITCHELL S.
Le client n'a pas laissé de commentaire.Vinod P.
Le client n'a pas laissé de commentaire.Randall F.
Le client n'a pas laissé de commentaire.MICHELLE L.
Le client n'a pas laissé de commentaire.Tia L.
Le client n'a pas laissé de commentaire.Marcia H.
Le client n'a pas laissé de commentaire.Thamizhselvan S.
Le client n'a pas laissé de commentaire.CLARA I.
The service person at the counter is rude. One should have patience to answer customers questions about the rental policy .avinash A.
Le client n'a pas laissé de commentaire.Utsav T.
The Truck was clean and I had no problems with the truck. The Personnel were very friendly, prompt and Professional. However, I, like most people I know who rent a U-Haul are needing the equipment for moving. This location needs to have plenty of moving blankets in stock. I had reserved 24, which they did not have. And 3 of the ones I did get were dirty and/or oily and were stuffed in a dirty plastic bag.Edward B.
Le client n'a pas laissé de commentaire.Wanda B.
Le client n'a pas laissé de commentaire.Terry M.
Le client n'a pas laissé de commentaire.Sabrina P.
Le client n'a pas laissé de commentaire.niegin B.
No orange drop boxRahul H.
No receipt givenRon M.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.Erin D.
Le client n'a pas laissé de commentaire.Kwabena B.
I wasn't able to check online so I had to cancel the reservation and make a new one. The person was very helpful and did all it had to be done for us to be able to rent the truck. We were told to drop the key in one of the 2 boxes by the door and to fill out the tank. We did. We rented it for 6 hours, but finish at 4 hours and dropped it off, now we are being charged extra because we dropped it after hours, when the business was closed and didn't do it online. Please correct that. As explained before we couldn't do it online, therefore it was all done manually, in person and with the drop box.This increased our bill for about 40 $more.Yolanda R.
Very friendly.Octaviano V.
Le client n'a pas laissé de commentaire.Oladipo O.
Le client n'a pas laissé de commentaire.Anant A.
I don't understand the pricing model and it's always a mystery.SRIHARI P.
Le client n'a pas laissé de commentaire.JAMES S.
I asked for furniture dolly along with the U-Haul vehicle but it was not provided. Also i was charged for it and never got any refundFNU S.
Appliance dolly was reserved on line but not added to thez reservation, I had to go to another location for this.OSCAR S.
Le client n'a pas laissé de commentaire.Lokesh A.
Have to wait for long time and the process took more time. They don't have all the requested items and they are suggesting to go different location which is 4 or 5 miles away, Requested for bigger dolly but they provided smaller one but still they charged bigger dolly price as they don't know how to change it.Bharani Kumar M.
The pick up experience was bad. The utility dolly i reserved want there. And i got a equipment dolly which was hard to use. And now i see i am charged for an additional dolly and furniture pads i didnt even useDINNU J.
I had to Wait at the counter for 45-50 mins. I dont know what was the problem with the system. The guy was trying to help but could nit do muchSandeep T.
Le client n'a pas laissé de commentaire.iola J.
Ordered a 15 foot truck MONTHS in advance. Arrive and it's NOT available! Neither was the dolly or furniture pads! I was still charged for the larger truck, dolly, and furniture pads I didn't receive! Truck was not checking in until a couple of days later! Will NEVER use this location again!Breona B.
Le client n'a pas laissé de commentaire.KOUSHIK P.
The driver side door panel had a dead rat in it. I had to return the truck without completing my work, they did not have any other truck to supplement the same. Really pathetic situation n ridiculous. Disappointing experience.ashish P.
Le client n'a pas laissé de commentaire.Rohith Reddy J.
Le client n'a pas laissé de commentaire.olisa O.
Le client n'a pas laissé de commentaire.thiago S.
The vehicle that i have rented did not had the backup camera. It would be really helpful that if we had one in placeSyed Abdul Satha R.
Points observed 1.The side rear mirror of the truck was broken 2.The gas was less than 1/4 filled. So had to fill the gas again on the way. 3.The superior just gave the truck keys and went. No one came to examine the truck for it's condition. 4. No ownershipSUJAY K.
Le client n'a pas laissé de commentaire.Ted C.
Le client n'a pas laissé de commentaire.Teddy W.
Mobile check in took too long, almost 30 minutes. Downloaded your mobile app but it never associated my order. Mobile app account set up was very confusing and glitchy. Not very user friendly.Thomas B.
Excellent service à la clientèle. Technology was a little slow and there was a mix up with my truck size, but the manager at the location did a great job assisting me ??melodie G.
Le client n'a pas laissé de commentaire.Brianna J.
Le client n'a pas laissé de commentaire.Kenneth T.
Le client n'a pas laissé de commentaire.Helen N.
To start with, they charged me for two days even though I returned the truck on same day before 5 PM (handed keys to the manager). This is ridiculous I should say, also they made me wait 20 mins to pick up the truck saying that the manager was busy when I can see him help other people. I hope my charge discrepancy can be resolved.Meher Chaitanya D.
Le client n'a pas laissé de commentaire.Darrell C.
Le client n'a pas laissé de commentaire.Travis K.
Le client n'a pas laissé de commentaire.Lisa R.
Small out of the way location attached to a Kwik Car shop. I wish they would have left me to the original larger drop off location off Ira E. Woods in Grapevine - much larger , better lit , and easier access.Alan S.
Le client n'a pas laissé de commentaire.Premnath R.
Le client n'a pas laissé de commentaire.Octaviano V.
Overall a very good experience. There was a small confusion on whether the truck I had pre reserved online was available. That was resolved quickly. Returning the truck was quick and easy.Randy B.
Charging for Fuel when the Tank was left on F is unacceptable!!!Dedrick F.
Le client n'a pas laissé de commentaire.Joseph C.
I went to the store pick up the truck. The store changed my reservation with 24 hours charge 2 days though I already made reservation online and paid. And telling me that's the way for truck rent when I question why. I just can't believe this from U-Haul.Yupin D.
Absolutely nothing! Treated wonderfully at pickup and return. I was impressed!JOYCE H.
I filled the fuel to the same level as when I picked the truck. I was charged extra 16 dollars for fuel charges. I would like to know why I was charged. Please send me my money back.Martin K.
Went in returned truck was charged 3 days later was charged additional 200 dollars called back unable to speak to someone about the erroneous chargesCamille S.
They did not have the utility dolly I had in the reservation and gave me appliance dolly with a high price and told me that there will not be any difficulty in using them. But that was not true. Appliance dolly was so heavy that I did move a single item using that dolly. So I paid for dolly that I did not use.Gokul J.
Le client n'a pas laissé de commentaire.roma P.
Had to wait for 10+ mins to get serviced although online reservation was madeNISHIKANT M.
Le client n'a pas laissé de commentaire.Jacqueline M.
Le client n'a pas laissé de commentaire.eric D.
Le client n'a pas laissé de commentaire.sumit D.
Excellent in all ways.Laura S.
Le client n'a pas laissé de commentaire.Roy M.
Le client n'a pas laissé de commentaire.Susan B.
i have faced a lot of troubles while getting the truck.Prasanna V.