Customer Reviews for Kwiklock Storage
(U-Haul Neighborhood Dealer)

13 évaluations

1306 Prairie Dr   Bondurant, IA 50035

(515) 967-0573

Heures d’ouverture

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(515) 967-0573

1306 Prairie Dr
Bondurant, IA 50035

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I made my reservation on the app. When I arrived to get my key, someone there said I'd have to use a different truck than assigned on the app. Because of that I was unable to complete the online registration. I returned the truck early (around 4pm). Online said this location was open until 5:30 but the door was locked and the lights were off. Because of that, I was unable to check in. I dropped off the key. The next day I got a phone call from U Haul saying it showed I was 20 hours late returning the truck that I actually returned early.

CASEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
2

I was asked as a favor to go 20 minutes out of my way to pick up a truck from a different location since they needed some equipment moved. It was a closed location so I had to go through the app to gain access to the keys. I said yes thinking it wouldn't be a big deal. I wasn't offered and discount for this favor. When I arrived I couldn't get your app to work. I checked my location services to make sure it was on. I finally realized I needed to sign out and sign back in to get the app to work to know my location. Once I was able to get the app to work and contact with a virtual rep, it took them way too long to accept my info since I was from out of state. I have a great record in my acct with Uhaul and the delay was very frustrating. It was very cold and windy and I wasn't able to get out of the weather since I had to take an Uber to get there. This whole process took about 45 minutes and cost me an extra 90 minutes of my time (with extra travel time). I was never offered a discount for this favor or for the expense to get to this location. Also the blankets I had requested and paid for were not in the truck. Please reply. I would like reimbursed for the blankets, my Uber ride of $24, and whatever you feel is a fair discount for the time and trouble I went to as a favor for Uhaul. Thank you

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan C. 
Évaluation :
2

The reason I rated this particular location the way I did was though the sign stated they were open there was no one there and it was not very inviting.

Colleen B. 
Évaluation :
1

Location services kept saying I was not at the correct location, when I was. Called customer service where I was passed around and someone helped me get an additional location on my phone. She hung up before I could confirm getting the keys. Finally, 60m after I arrived, I was able to access the key. Except there was no key in the box. Had to wait for someone to show up to the location so I could go inside and get the key. Defeated the purpose of mobile check out before the location was open. I would not recommend this location, as truck rental is their side hustle, not their main business - and you can tell.

Cayla N. 
Évaluation :
2

They were ok and returned my call within a reasonable time at the beginning. Returning the truck (they were closed) I made a call, left a message and got no return call. Then a week later a different U-haul called wanting to know when we were returning the truck.â€"-I explained that we had returned it over a week ago. They said they would figure out what was going on. I called them back I believe 3 times 3 days apart until I got an answer from the gentleman I rented it from (he had a baby and evidently was unable to return or answer my calls. Too bad they only have one person that can handle the job.

Marvin V. 
Évaluation :
5

Post hours

Kevin R. 
Évaluation :
4

The guy that helped me was exceedingly friendly and helpful.

Chad C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pattie L. 
Évaluation :
5

Make the check in quicker and more efficient! Told a half hour to pick up the truck.

steven I. 
Non les évaluations ont été soumises pour cet établissement.

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