Évaluations des clients La Mesa Auto Dealer Services

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de La Mesa Auto Dealer Services

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Anthony C. le

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Le client n'a pas laissé de commentaire.

ROBERT C. le

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Le client n'a pas laissé de commentaire.

Lelys P. le

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Le client n'a pas laissé de commentaire.

Kip R. le

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Le client n'a pas laissé de commentaire.

Tammy B. le

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Location provided what we need. Lack of ease with returning the truck. Confirmed drop off location via phone. Attempted to return truck with drop off instructions. Had to follow up twice to ensure truck was dropped off at proper location. Person at drop off site informed me will call back, never did. Received verification via email without phone call to inform me. Lack of communication from day of changing drop off location, dropping off location, and checking if truck was returned. Unhappy with overall service, yet needed truck to complete move.

Kevin V. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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The rental manager is a really nice guy, but the location is not great. Geographically it’s good, but the lot is terrible.

Shirley M. le

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Awesome professionalism and helping to assist the need of the customers.... The process was very smooth and easy.

Courtney O. le

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Le client n'a pas laissé de commentaire.

francis R. le

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friendly person at this location. Almost missed it needs larger signage from the st.. He had trucks parked out in front so I found it easily.

GINA M. le

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Le client n'a pas laissé de commentaire.

Paula V. le

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Le client n'a pas laissé de commentaire.

Ryan C. le

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Le client n'a pas laissé de commentaire.

Vicki H. le

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Improve office area with some chairs to wait in.

David B. le

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Le client n'a pas laissé de commentaire.

Joy B. le

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Le client n'a pas laissé de commentaire.

Jeff R. le

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Le client n'a pas laissé de commentaire.

erique C. le

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Great Customer Service, Miguel was very helpful and made sure I understood how to use the trailer correctly.

GARY L. le

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My 15' truck had surprisingly low gas mileage. I drove 17 miles and it took 2.5 gallons of fuel to restore the tank to half full. The location operator opined that it was an old truck.

ALEXIS U. le

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Best uhual location ever, people so friendly and helpful ,I ll be back to this location

Anoko O. le

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Le client n'a pas laissé de commentaire.

Briant W. le

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First, my reservation was changed an hour before I was supposed to pick up my U-Haul at a different location. The new location didn’t open until 30 minutes after my scheduled pick up time. The owner or employee of the location that my reservation was changed to was 20 minutes late to open, so instead of starting moving at 8:30, I didn’t get my U-Haul until 9:30. I was informed I would have to have the truck back by 4:00 pm that day. After a full day moving, I got back to the U-Haul location in La Mesa at 3:50, only to find that the store was closed earlier than it was supposed to. I spent 20 minutes on the phone figuring out how to drop the keys and ensure I didn’t get charged another day. All of this contributed to some of the worst customer service I’ve encountered. Next time I move, I’ll most likely choose a different rental company.

Dawn J. le

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This was the worst experience I have ever had with UHaul in terms of picking up and returning the vehicle. I was not told that this would be an automated check in and check out. The contract was not set as a 7/24 check in /check out. I showed up to the facility and no one was there except another angry customer returning a vehicle. I had people lined up to help me move and was grasping at what to do. I had to get on my phone and call UHaul to walk me through the process. She was nice and patient and you should reward her if you can trace her to my order. She was very patient and calm and I was very angry. Upon returning the vehicle, I forgot to upload photos of the outside of the vehicle. I spent 30 minutes with someone on chat at whcih point my phone died to be told that I was suppose to upload photos but then it was not necessary. Go figure. Then when I look at my bill I can't understand the charges. I have no idea what it cost me. You advertised 19.95. Hah not even close. This experience brought me to tears. I'll will be calling now as I am home and will probably be set on hold for another hour trying to figure out about the outside vehicle photos. I dont' want to get charged for potential damage by the next customer One note, the vehicle was clean and nice.

Miguel L. le

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Le client n'a pas laissé de commentaire.

PHIL A. le

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PERFECT TRANSACTION. THANKS FOR YOUR HELP WITH THIS PROJECT.

Savanna C. le

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My drop off location he was a awesome guy who helped me and came back to my house to pick up the death trailer you guys made me take instead of a tow dolly. He went above and beyond and he should be paid for the entire thing not uhaul! Uhaul are crooks!

Michael K. le

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We're done w uhaul after this trip.

Brian B. le

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Good job. No improvement needed.

Patricia D. le

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Le client n'a pas laissé de commentaire.

CHUCK O. le

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Le client n'a pas laissé de commentaire.

Vauna A. le

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We were shocked that the truck we rented didn't have a ramp, especially since we rented an appliance dolly! How did you imagine we would get the refrigerator into the truck, 3 feet (give or take) in the air, without a ramp??

Raymond T. le

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Le client n'a pas laissé de commentaire.