Ensure that the truck has been cleared of snow and that the cargo gate is accesible. I had to physically struggle to open the cargo gate due to the icy condition. The windshield was also covered in ice which made it difficult to clear. The utility dolly I requested was not provided.Emil T.
Customer Reviews for LA Self Storage Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Rochester, NY 14608
Services dans cet établissement :
- Lun.-sam.De 9 h am à 1 h pm
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jeannette V.
Le client n'a pas laissé de commentaire.Alex W.
The bathroom and I side of the shop needs to be cleaned. There was a funky smell in there. Otherwise, location was good.LARRY Q.
Bringing the truck back the worker was extremely helpful with the close out processShianne V.
Le client n'a pas laissé de commentaire.Cassiah H.
Le client n'a pas laissé de commentaire.julio M.
Le client n'a pas laissé de commentaire.Ivelisse D.
Le client n'a pas laissé de commentaire.Eric P.
The representative at the location was terrific!Michael W.
Le client n'a pas laissé de commentaire.Lashana S.
The self checkout process was overly complicated. I was told I needed 4 different phone numbers available to verify (myself, my driver, and 2 alternatives). I had a digital only copy of my lease I could not upload and my passport was packed (not everyone has a passport either). I was lucky to know 2 others who were awake to verify me. Also it was so cold that it took us 30+ min to open the lock.John V.
The website for self service is glitchy and customer service should be more available during off hours when they are most neededAlex M.
No commentBUDHI R.
Location felt unsafe. Nearby gas station had suspicious characters loitering nearby. Not very well lit, and there was trash piled up in front of some of the storage units.JAMES K.