Customer Reviews for LMC Auto
(U-Haul Neighborhood Dealer)

Évaluation :

4

Need to improve the Uhaul software, when trying to checkin it kept increasing the price vs what I was quoted and they could not fix it. Had to cancel the order and create a new order on the spot. Took over 30 minutes to check out. It was not LMC's fault, it's Uhaul software that was the issue.

Évaluation :

3

The app sucks! Had to re enter everything twice- horrible interface that is counter intuitive. I would want anyone considering using the U-Haul app, regardless of location.

Évaluation :

2

Prices are way to high. I rented the truck for less than 1 hour. Over priced.

Évaluation :

5

Quick and easy check out and check in with friendly helpful staff.

Évaluation :

2

I dropped off the trailer at 2:45 pm on 6/26. The office was locked in the middle of the business day.It required a lot of time and effort to finally verify that my trailer had been properly checked in. If I had known this was going to happen, I would've returned the trailer to another location. There were plenty of options available, it just happens that this location was closest to where I had delivered the items in the trailer.

Évaluation :

1

I was given the wrong truck and They still over charged me I probably won’t use Uhaul anymore unless I use cash.

Évaluation :

5

LMC Auto was super helpful as always!

Évaluation :

5

The location was hard to locate and entrance barely accessible for bigger trucks. Personnel was great and helpful and will use them in future

Évaluation :

4

He had to use his phone to run the contract, the internet service in the office was down.

Évaluation :

3

When I arrived to pick up my vehicle and equipment, no one was there at the allotted time. Was supposed to be open and ready at 9:00 AM but no one was available until 9:10. Then the truck I had reserved was not equipped with all the dollys, carts and blankets. I would assume the location would know what was expected and have everything ready. I had to visit a second location to get all of the supplies I required for my move.

Évaluation :

5

Leroy was so accommodating with our after hours pick up. I would definitely refer a friend.

Évaluation :

1

I requested a dolly. There was no dolly The gas tank on the truck wasn’t on full

Évaluation :

5

Everything went very smooth

Évaluation :

5

Good customer service!

Évaluation :

3

The place was closed but offered 24/7 returns but there was no designated area too Leave the equipment and I left a message with my name, number and cash details. I have yet to hear back and haven't been able to get anyone on the phone. I just wanted to make sure they saw the returned 5x8 trailer and processed it in the system Thursday morning as returned. I know they may be busy cause it's an auto shop also, but someone needs to make time to ensure the Uhual customers are taken care of and satisfied as well. Merci.

Évaluation :

5

Rather unkept lot and site, but dealer was super quick and friendly.

Évaluation :

1

Have someone there on time and not make customers wait 45 minutes just to conduct business over the phone. Also, ensure the uhaul truck is at half a tank when giving it to a customer.

Évaluation :

3

The truck was ready and Will's customer service was top notch! He came out and helped me find them.

Évaluation :

5

Staff very helpful.

Évaluation :

3

The signs indicated trucks should be parked behind a gate, however there wasn't room for even a compact car, let alone a 20' UHaul.

Évaluation :

5

Can't think of anything! The attendant was very helpful, courteous and accommodating. The whole process from start to finish was a breeze!

Évaluation :

1

The house was cluttered and no one helped us , returning the trailer it was blocked by the home owners cars and as we tried to navigate a 10 by 10 fenced lot they stood there not one offered to move their car that blocked the area never will I recommend this trashy Place you should be ashamed to have your signs there it’s so nasty

Évaluation :

1

The place was a dive. The proprietor was not on premises. Transaction was done completely over the phone & on line via my phone. I never actually signed anything. Close this one down. There is a very nice Uhaul rental center close by.

Évaluation :

2

So, a bit hidden particularly for a 24 hour drop off location. Also quite aggravated that U-Haul took advantage of my lack of knowledge of the area and had me drive the truck 24 miles from my moving destination with gas at $4,25 per gallon.

Évaluation :

4

Not much. Second time using location and it is OK.

Évaluation :

4

helpful employees

Évaluation :

1

The shop was not open on time, and the shop did not provide me with all the equipment I ordered.

Évaluation :

4

Staff was very pleasant and helpful.

Évaluation :

3

The restroom was not clean

Évaluation :

5

Honestly, my service was above and beyond. No complaints.

Évaluation :

4

I was there 20 early called all the numbers on the sign and finally got the truck at 8:42 was supposed to have it at 8. Other than that the owner was wonderful and apologized for running behind.

Évaluation :

5

Very nice, great customer service. Helpful, nice great rate. Thoughtful customer care to your needs.

Évaluation :

3

There are several other less spooky and better maintained drop points incl one just off the south at exit 222

Évaluation :

2

It took an hour to pick up my truck. Neither the UHaul app or the online site would work as your server was overloaded. Finally, after being on hold for 35 min, I was able to get someone on the phone in customer service. The first person spent 15 min on the phone with me but couldn't help me. Thankfully, the second person was able to read me all the check out instructions in order to get the keys and pick up the truck. The location for the lock box was not where the instructions described and that took and additional 10 min.

Évaluation :

3

The drop off process was horrible. Not because of the location, it was just confusing. I was not given a drop off location at pick up so I had to find a place to leave the truck. I was on hold with customer service for over 20 minutes trying to get someone to help me.

Évaluation :

3

No one on site.

Évaluation :

1

So dirty and unorganized

Évaluation :

2

No one was there. We waited while two other returns came. Finally reached them on the phone and they said to just leave the keys and they would get them later. So we took a video and pictures of the condition that we were leaving it....and left.

Évaluation :

1

I rented a 10' truck and paid for 305 miles. My trip was 237 miles and I am getting billed from this location for an extra 105 miles that I did not drive. This location has lots of problems with over billing people for miles that they did not use. I suggest if you rent or return from this location keep track of your miles or you will receive a large bill for miles you did not drive. This place is scamming people.

Évaluation :

5

Keep serving customers as you have. I no a positive experience. No complaints. Good customer service skills.

Évaluation :

2

Drop off place was closed. I called a posted number and explained the filthy floorboard and dropped keys in drop box.

Évaluation :

2

Truck was fine, but when I went to pick it up on Sunday, it was blocked in by another truck. I'd reserved 12 mats, but they were piled outside - 5 were dry and the rest were wet. Fortunately, I only needed 5 mats for what we were moving. I had trouble with the UHaul mobile app - it thought I was picking up the truck on January 1, 1753. When that got sorted out - thank you, CS & Traffic - I paid via my saved card info - and the app took that, but told me to pay again. Once CS saw the payment actually went through, I canceled, and Traffic got me the 4-digit code to unlock the key box. After all that, no problems.

Évaluation :

4

This will be the first place I check next time I need a truck or trailer. The back drive could use some gravel, but it was easy to get in and out.