It is a towing service business. The experience was like going to get a car out of "impound" or visit to a jail. No public restroom was available. The location was deserted and the doors were locked, no staff was visible. Had to call a number on a sign to ask if anyone was around. When I got home and opened the door of the trailer, it was not very clean at all. It was the newer model trailer with the rollup door, I think I prefer the swinging doorS. On the plus side, the equipment did have great tires, with the proper pressure. Made a 600+ mile trip with no issues.
Steven W
Customer Reviews for LW's
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Edward HBetter to watch the videos about how to do everything by yourself.
Raul RThere was nobody to help. The furniture pads weren't in the truck and it took more than an hour to access the key
irene lLot was clean and organized.
Terry MThe operator who helped me to set the appointment was awesome!
Robert QThis review is for both LW's (Celina, TX location) AND R&B Auto Body LLC (Van Alstyne, TX) since I had to deal with both. First, LW was good. Friendly staff, but did not have blankets nor furniture dolly. However, R&B Auto Body LLC was an entirely different story and review. Unfortunately, UHAUL doesn't allow me to rate just R&B Auto.Can't even begin to describe how bad this location is. This location should NOT be a contracted partner with UHAUL. No one answered the door, even though I could hear music coming from inside. Contacted UHAUL who was unable to reach business. Without a doubt, the absolute worst experience I have EVER had trying to pick up a UHAUL rental. This place needs to be removed from your list as a pickup location. I would drive an hour out of the way just so I don't have to use this location ever again. Wasted my time and money and I don't have a single nice thing to say about this absolute garbage-infested dumb they call a business.
Matt BGreat customer experience. Location is excellent for Celina residents. Will rent from there again.
Steven STrailer was dirty with black dust that dirtied my furniture bed set, trailer leaked in the upper left hand corner with water when it rain damaging my belongings. All info was provided to the representative during return.
Roman AExcellent Service. The attendant was very helpful and knowledgeable of the equipment. Would definitely recommend this location.
Richard VExtremely upset, the guy rented me a trailer with the left turn signal not working!!! I got in the car to check the lights, He said all was fine. I did not get out and check myself, but I will in the future. After 5 hours driving I pulled in for gas. I had my lights on and noticed the left light not working, but the right was OK. I checked all the wiring and plugs, no issues. I'm PISSED. I could have wrecked.
Ed HThe people that own that place went out of their way to help me and made sure I had what I needed They were extremely nice and caring and I really appreciated that because my move was a total nightmare
Stacy oI picked up the truck from Sanger storage and it was dirty. I didn't think anything of it because the only thing they talked about was making sure I returned the truck with a full tank of gas. The contract also said nothing about cleaning. I used it for one 15 min trip. The location I returned it to charged me a $25 cleaning fee when I returned the truck in the same condition I got it in. The man at LW's told me he would refund me the money and charge the Sanger storage but I was not refunded. Not very happy that I'm being charged for something that I didn't do and was never discussed.
Stephanie HThe guy who handled the transaction at LW's was friendly, courteous and professional. Outstanding experience!
THOMAS FTanner was awesome. You need, you want, more people like Tanner.
Dan AIssues validating the return. Equipment was returned before noon on Sunday and had many issues trying to get this confirmed. After using and telling both pick up places for the uhaul truck & trailer we rented at separate places in Ennis the location where we would drop off the equipment. Phone automated service was terrible and couldn't even speak to a real person.
Andrew FNot related to the location itself, but the U-Haul app on my phone and being able to pick up the vehicle before the location opened was pathetic. The app didn't work. The system didn't recognize my reservation number and I had to call the customer number and be put on hold for 20 minutes. Then the service rep had to walk me through here different attempts to get the system to recognize my reservation number. After that time the location owner showed up to open his shop and I just went through him....an hour after I wanted to pick up the vehicle. The after hours pick-up system using a phone is a colossal waste of time and I wouldn't recommend it to anyone. The owner of the pick-up location was great and helped me out. U-Haul itself, not so much.
Jonathan HI was sent to a Uhaul drop off location that I couldn't even visibly find off the road. Once I finally found it, the guy told me he had no drop-offs scheduled. I then showed him my confirmation and the address, and he eventually found where I could drop off there. At this point I had to move the truck and drive up a grassy, muddy, and steep embankment to park the truck. This is the point where he tells me I had driven 20 000 miles OVER the designated amount. Which is clearly ridiculous having only rented the truck for less than 24 hours, and driving from Uptown Dallas to North Dallas. I wasted my entire morning trying to figure all this out (mind you, this was not MY error, this was the error of Uhaul at the first location to incorrectly put the wrong "out" mileage. I just moved, so I had to reschedule my entire morning and reschedule WiFi being set up which is a huge problem because I work from home. Because of Uhaul, my entire day was wasted, and it has taken THIS long for me to even hear back on any type of solution. I have used Uhaul MULTIPLE times, and I have NEVER experienced this type of service... or lack thereof.
Gentry M