Customer Reviews for La Grange Park BP
(U-Haul Neighborhood Dealer)

Évaluation :

1

When I went to pick up my rental, the clerk told me I do not have a truck because there was a problem with it. Seeing another truck in the lot, I asked why I couldn't have that one since I placed my online rental 6 days prior. She said someone already rented it for later in the day. After 10 mins of conversation, she rented me the truck anyway. The truck was dirty in the cab and the back. I only put 22 miles on the truck and dropped off 6+ hrs earlier than I said I would. My online agreement said my mileage was to be 0,89 per mile. Once I actually received my mailed receipt, they charged me $1,19 per mile. I went back but the person I spoke with wasnt there. How do I get the mileage charge corrected?

Évaluation :

4

The truck was fine. It ran a bit rough but made the trip. The people at BP were easy to work with.

Évaluation :

3

Took forever to get approved which was not advertised ahead of time. I would've arrived earlier if I knew. Also it was not clear where to get the keys

Évaluation :

3

I had a huge issue with returning my truck. Waited on the phone for 1hr at the drop off location due to the issue. Drop off location was different then what was told and on agreement. Had to wait in gold for over 1hr to get it fixed on a very stressful moving day!! Very stressful very disorganized and everyone tells you something different. I will think about this if I need to use your services again.

Évaluation :

5

Nothing I can think of.

Évaluation :

5

Convenient location and variety of trucks

Évaluation :

1

I was told 0,79 per mile but charged 1,19 per mile After making the reservation in person I was called at work twice and told I would have to go to another location which I found unacceptable I reserved at that location specifically for the convenience of not driving further The truck itself needs maintenance. It had a check engine light and ran VERY rough

Évaluation :

2

Truck was not very clean. It took 2 days to receive a receipt because the location did not close out my rental when I returned it. Upon returning, I asked several times if there was any paperwork I needed to complete and was firmly told 'no' and that my receipt would be emailed soon. I needed to reach out to customer service to get one. Will not rent from this location in the future.

Évaluation :

3

I reserved the 10' truck, but it wasn't available and didn't learn about it until I was there to pick it up. At first, the counter person tried to get me to pay more for a 15'. The counter person then called someone who modified the account to give me the 15' for the same price as the 10'. I only drove 14 miles and put $5 of gas in the vehicle, getting it to where it had been, but you still charged me $15 for gas. That's BS and makes me very mad.

Évaluation :

1

I needed two dollies cause I was moving and ordered them on the website but the location did not have any. How am I supposed to move furniture with out them???

Évaluation :

3

The lady was very kind and helpful to me! I appreciated her help.