Customer Reviews for La Mesa Auto Dealer Services
(Concessionnaire U-Haul dans le voisinage)

294 évaluations

7643 University Av   La Mesa, CA 91942

(619) 567-7587

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    9h am à 12h pm / 1h pm à 4h pm
  • Dimanche :
    10h am à 1h pm
Heures d'ouverture spéciales
  • 12/9/2021 - 3/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(619) 567-7587

7643 University Av
La Mesa, CA 91942

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    9h am à 12h pm / 1h pm à 4h pm
  • Dimanche :
    10h am à 1h pm
Heures d'ouverture spéciales
  • 12/9/2021 - 3/1/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing, the process only took five minutes. Great experience renting uhaul. Merci

OSCAR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
1

Well the parking lot is full of nails (sup, tire damage?!?!) that we had to kick our of the way, so we'll start with that. Also, there was no pre-inspection of the vehicle so I took a video prior to leaving just incase. The steering wheel was hard to control (transmission problem, much??) also received it with ZERO gas. So I returned it with very little as well. It was dirty on top of all of that. I appreciated the flexibility the company gave me and the friendliness of the employee, but never in one million years would I EVER recommend this location.

Emily O. 
Évaluation :
2

Employee not wearing mask. Lots of trash and homeless encampments on property.

Dave P. 
Évaluation :
5

Easy access.

CHARLES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
3

Nothing heather is a great girl working the front lin a there and she deserves a raise.

BRAND J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando A. 
Évaluation :
1

The truck smelled terribly of smoke, I was not provided a discount for this, and had to take the truck because I was moving and no other 26 foot trucks were available. I then tried to get money off when I returned the vehicle, and they said to call customer service there is nothing he could do on his end. Lastly, I called customer service and they said only the drop-off location could provide the discount, and they are not able to do anything. Honestly, this is extremely poor customer service, and I should be provided a discount for the truck that literally reeked of smoke for the entire time I had it. Even after picking it up my wife asked if I had smoked because I then smelled of smoke. ZERO STARs, you should give discounts when your trucks are not clean, and epsecially if they reak of smoke, I know you charged the previous renters for the smoke smell, and then provide zero discount to me. VERY VERY UPSET, your profited off me having to breath in an ashtray for 3 days while I drove from Denver to San Diego.

Patrick D. 
Évaluation :
1

The uhaul I rented was not available at my pick up time. They sent me to a new location which cost me more do to being further and costing me more mileage. On top of that they charged me for gas when I returned it half full the same as when I rented it.

clinton M. 
Évaluation :
1

Have staff that show up on time. Make sure location actually has equipment before sending a customer to 4+ locations.

Daniel F. 
Évaluation :
1

The station was opened 40 minutes late; ensuring timely onsite mgmt would be helpful as multiple customers were waiting.

TYLER N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER B. 
Évaluation :
1

when to pick up the truck spent 30 minutes outside talking to customer service seeing why no one was at this location and customer service called the district manager and he said they are at lunch from 1 till 2 I got there at 12 30 and it was cold

STEPHEN B. 
Évaluation :
3

Clerk was nice, but arrived later. Also, truck had no gas. All of this caused delays for us.

WENDY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA S. 
Évaluation :
1

They charged me double the estimate. We drove 20 miles and they charged for 10 gallons of gas and said we returned it empty. I took a pic of the gauge when we returned that proves it wasn't empty. We will never use uhaul again

JEFFREY G. 
Évaluation :
5

it was fun to drive

Doreen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE M. 
Évaluation :
5

She is so friendly and respectful.

ABRAHAM B. 
Évaluation :
1

The guy (owner, worker unknown) was late to open up, I was already on phone with U-haul trying to figure out what to do when this guy finally shows up. I asked about the 50 $pickup guarantee on the person on the phone with U-Haul and they said they cant do it, has to be done with local store, but he said he can't do it either, So Much for that! Next the windshield wipers didn't work, I couldn't get it out of park on the first several attempts (yes I was stepping on the brake pedal). The location property was covered in trash and garbage. totally disgusting location. When I went to return before 5 pm the place was already closed, no one around. The receipt e-mailed to me was sent in a .gif format and unable to open, print or use. WORST experience with U-Haul ever.

THOMAS M. 
Évaluation :
5

Clean trucks a must.

DANA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MORIYAH S. 
Évaluation :
3

Parking off street is an issue, but when I returned the truck someone was there to meet me, inspect the truck and close out the contract. Overall it was a good experience and I would rent from this location again.

BRUCE N. 
Évaluation :
4

When I went back to return truck, no one there to follow up on estimated vs actual mialge cost. No one returned my phone call and had to continue to call to speak with someone. Should have a little better customer service at location.

TRACI H. 
Évaluation :
3

No one was there for at least 1-2 hours when I tried returning the truck.

DORIAN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST A. 
Évaluation :
5

Just wanted to say the customer service here was really nice. He had a great attitude and was super helpful.

MERRI B. 
Évaluation :
5

Very kind receptionist and we were pleased with our experience. U-haul has always been great!

MARY E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aveena D. 
Évaluation :
2

The guy who hooked up my uhaul to my car wasn't friendly. He didn't tell me anything about it, show me how to open/close it, give me any instructions at all. He hooked it up and that was all.

Brittany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT B. 
Évaluation :
1

As I checked my bank account I noticed a 2nd charge on my card which was entered by hand. I have no record or receipt emailed to me for that 2nd charge. What kind of sham bs is that. Also there's the smallest drive way with obstacles like a dumpster and a rusty fence as well as a yellow pole that many people have git numerous times.

Nicholas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany C. 
Évaluation :
5

The man who helped was very kind and decent. He did his job well.

Josette A. 
Évaluation :
5

Clean the windshield on the inside and out. A dirty windshield is not just an annoyance it impairs vision and is a driving hazard!

Bernie B. 
Évaluation :
3

When my son-in-law returned the truck in La Mesa CA. the person was rude and was not helpful.

JOHN O. 
Évaluation :
3

The attendant expected me to unhook the trailer and move it to the location he wanted it. This was unacceptable and I will not go to this location to rent in the furure

Rexford B. 
Évaluation :
1

Overcharged me. Somebody should call me to correct this.

Nelson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pao L. 
Évaluation :
5

Really enjoyed our experience with this Uhaul dealer.

JOSEPH L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHERRI C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Everything went smoothly - very easy pick up and drop off.

Maureen A. 
Évaluation :
5

The lady was very friendly and pleasant to talk to.

SAMUEL N. 
Évaluation :
4

It's was a pretty quick and easy experience. I have no complaints.

Jesus Z. 
Évaluation :
5

Very friendly staff. Being able to check in online is a huge time saver.

Debbra H. 
Évaluation :
2

My pick up was scheduled at 10 and the employee did not arrive until 1010. Their was 8 plus people waiting at that time. When I returned the vehicle, no one was there and was forced to do the return vehicle on line and also park it in a very tight lot. Would not recommend this location to anyone.

Blaine H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Garry J. 
Évaluation :
1

The so called owner was a real bitch! Lied to me and overcharged me. Not to mention extremely rude and unprofessional. I'll never work with uhaul again.

Sarah C. 
Évaluation :
1

Staff was extremely unfriendly. I had reserved the truck several days in advance with the inclusion of a dolly. I was moving into a new house so it was necessary. I was told with no explanation that there was no dolly available for me. I was directed to go buy one from Home Depot. Not the experience I expect from uhaul.

Flynn M. 
Évaluation :
4

More parking.

Kim J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
1

truck was dirty inside and out, also rental a trailer which lights didn't work. so truck was traded and also didn't work.

DENNIS V. 
Évaluation :
5

Very convenient location. We dropped the trailer off after hours and it was a very easy process. Although it had already closed the grandfather of the owner was there and was very friendly and helpful in showing us where to park the trailer.

Kathleen R. 
Évaluation :
3

The app / website to make a return was not retrieving my location and pointing to my phone as the cause, when I've been able to notify Home Depot of my location all week. That site needs to be fixed, otherwise I do not feel confident in recommending anyone to use the online return system, and we may consider Penske, instead, in the future.

THIEN L. 
Évaluation :
5

Very efficient and friendly!!!

ANDREA F. 
Évaluation :
2

update their computer system when vehicles are damaged so that people such as myself don't book them, pay and then have to wait 2hrs when it's not available.

D'ONNA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
4

The windshield wipers were falling apart, fortunately no rain in the forecast. Otherwise perfect.

STEPHEN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIKA M. 
Évaluation :
4

All went well.

GREGORY H. 
Évaluation :
2

I waited for an hour and a half and they kept saying my card was declined and I needed credit...etc. Anyway, I waited for two hours until an attendant got there. The attendant was amazing and great and the best person ever. What sucked was the uhaul app and their online customer service I had to pay my movers two extra hours for their services and still got gauges for an extra cost for mileage when I left it with more gas than what it had in it. Anyway worst experience of my life.

regina V. 
Évaluation :
3

Less wait time

cristopher A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

graciela D. 
Évaluation :
1

Truck was not running, major issues with 24/7 access to get rental agreement started after picking up truck, major hassel and added issues which should of been addressed well before pick up when we have people waiting to help us move. And price ended up being twice as much as originally booked it for. Will not rent from them again

Ronald A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rufus J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth P. 
Évaluation :
2

Truck had graffiti, office was dirty

Danielle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destinee C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aamirah S. 
Évaluation :
5

Will use them again when needed

BENJAMIN L. 
Évaluation :
5

Great support with drop off.

Nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

thhe truck needed wiper blades dolly was in truck didn't need it.

KRISTOPHER K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER P. 
Évaluation :
5

S.O.

Sajith W. 
Évaluation :
5

Very easy drop-off. Would definitely do it again!

Jackson C. 
Évaluation :
3

Make it a little more visually appealing and less like a run down used car dealership

Matthew S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon J. 
Évaluation :
5

Where to park could be better identified.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joann D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

I forget the name of the man who was working there but he was an absolute pleasure to work with! Very gracious and got us in and out quickly and efficiently. He deserves a raise!

Avery L. 
Évaluation :
1

Moving blankets we outside truck on boat trailer and dirty, truck broke down due to poor maintenance and lost 4-5hrs, the APP is not user friendly and couldn't upload photos easily and the go back is hard to use, couldn't get anyone to assist with Dropbox as no after hours contact. The after hours was caused by truck breakdown

Philip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMIDIO P. 
Évaluation :
5

Easy and quick. Can't remember the guys name that helped us, he was very professional and thorough. If I ever need to rent a truck from these guys again I won't hesitate.

ANTHONY B. 
Évaluation :
5

Service your vehicles and have prompt road side assistance.

Amy J. 
Évaluation :
3

Personally very helpful but small location and difficult to navigate tight parking lot with a truck and tow dolly

MATTHEW C. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page