Customer Reviews for Lacey Express Storage LLC
(Concessionnaire U-Haul dans le voisinage)

1 898 évaluations

5200 Lacey Blvd SE   Lacey, WA 98503

(360) 456-0162

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(360) 456-0162

5200 Lacey Blvd SE
Lacey, WA 98503

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Overall great experience with customer service and well as equipment. MY only gripe is the parking lot. No place to park as well as tight to get in and out of.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANGELO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CUAUHTEMOC R. 
Évaluation :
3

The truck i reserved was not there plus the truck they gave us was smaller and full of snow can't open the trunk and not get any help from the person in charge.

LEO CANILAO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY P. 
Évaluation :
5

Easy and quick drop off. My 4th drop off there.

michale L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VANMOSTAFAR E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

The gentleman at the counter was great. I will use this location in the future.

CHRISTOPHER S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY JOSEPH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD R. 
Évaluation :
5

Staff was friendly and willing to help with whatever was necessary to have a pleasant experience!

JOSE C. 
Évaluation :
2

We got a call an hour before pickup that our truck wouldn't be ready as the previous customers weren't done and just ordered movers to help them out but there was one at a different location. We said okay and they doubled the included miles for the inconvenience. Then we got to the second location and the first truck they gave us was open on a rainy day. There were puddles and pine needles all over the inside of the truck. They apologized and switched us to a new truck. The new truck had a dead battery. We were already very behind at this point and the employees had a very difficult time finding the battery to jump start the truck. They ended up getting the truck jumped and told us not to turn it off for about a half hour to charge the battery. We were finally on our way which was nice and everyone I interacted with was very kind. We noticed that the alignment was off and you had to hold the wheel turned to the left to keep the truck straight on the road and there was a light out in the back (thankfully not a break light). I really appreciate how helpful and kind everyone was but we were seriously behind on the move with people waiting on us. So many things went wrong with our rental and it was just a disappointing and frustrating experience.

Adam W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENICHI M. 
Évaluation :
3

Didn't call me about my remaining payment for the Uhaul I rented until 5 days later.

SCOTT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR O. 
Évaluation :
3

The lights were not working properly. I had no marker lights and driver's side did not work at all. Had to drive with hazards on

Deborah M. 
Évaluation :
5

Employees were very helpful and friendly. Will recommend to others.

WILLIAM C. 
Évaluation :
3

There is no drop box for after hour delivery of rental trucks keys but there is a sign in the window for 24/7 return option. I did all the steps then went searching for a drop box that did not exist. The people that work the front desk were very sweet people and made it easy to rent the trucks. They were also understanding when I needed to keep the truck a few extra days. I did however have an issue with the fact that they needed the truck back by 5 pm because someone rented the truck for the next day and I received the call at around 1pm.

MARCUS R. 
Évaluation :
2

The trailer had been delivered to the pick-up location the night before and I picked it up early in the morning. It had a lot of dirt and grass on it..Otherwise, the trailer was in satisfactory condition.

RICHARD H. 
Évaluation :
1

Staff poorly trained. They penalize the customer for the employee's mistakes! And they refuse to take responsibility even when the employee admits it!

curtis B. 
Évaluation :
4

The representative was cordial, conversation was nice, equipment was in a tight spot but that's not his fault as the property is very small. We were greeted with eye contact, courteous conversation, and professional behavior.

ALICIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CALVIN P. 
Évaluation :
4

Convenient pickup and drop off. Good staff. Close to home.

DONALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN E. 
Évaluation :
4

Thanks great help

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DALE F. 
Évaluation :
5

Excellent service very professional

ALAN B. 
Évaluation :
5

Very happy with the experience

TIMOTHY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH K. 
Évaluation :
3

I originally reserved at the main Olympia location due to the earlier pickup time I needed for my trip/task. I received confirmation for that particular rental and received a change one day prior to the rental for this current location and at two hours later for pickup. This threw my task plans out to e window. I asked why the change and was told another family already reserved a month ago. If this is the case, then why did the reservation system allow me to reserve at the Olympia location in the first place? As for the pickup and return instructions, I was not told there were electronic instructions to inspect the rental nor check it back electronically when returning. I found out both after having questions and rechecking my emails and the website for anything I may have missed. I still don't have confirmation that the rental was returned in good order, but I do have my paid receipt. Just asking for clear procedures and confirmation.

Jesse B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
1

Make sure the vehicles are cleaned before you rent them out to people. The condition of the vehicle I rented was unacceptable.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESLIE B. 
Évaluation :
5

Great to work with.

RONALD R. 
Évaluation :
1

I was sent on my trip with a bald tire. I rode on a bald tire for miles before seeing the bald tire I was given. This faulty tire could have blown and had a life-ending result for me. I checked the tires and the tire condition of the 10X12 trailer before I left the Uhaul rental place in Lacey WA and the condition was deplorable for the money I was charged $1300! I didn't see the bald tire until I stopped for gas well into my trip and when traveling at the speed I was going a blown tire may have ended my life going off the side of the road or into another vehicle. I am angry and mad that the horrible condition and lack of concern for the condition of the rental equipment when sent out with customers are so horribly deplorable. My life for $1300? so greedy and unnecessary. I will never rent from Uhaul again there are other options. Beware customers of Uhaul charging whatever they damn well please and the equipment isn't even maintained to a safe level.

Barbara L. 
Évaluation :
5

Clean equipment; good customer service; Open on Sunday; Equipment readily available.

FRANK S. 
Évaluation :
2

One of the cashiers said he would help my pregnant girlfriend put a dolly on the truck and this guy went to smoke a cigarette instead of showing any customer service skills.

TIFANNI Q. 
Évaluation :
5

Quick, easy rental process!

WILLIAM S. 
Évaluation :
3

It is not easy to drive thru this area/business and impossible to turn around. Very tight quarters.

SHERRI H. 
Évaluation :
5

The only complaint I have is that the fuel was not full so I ended up filling it with more than I used.

KAYLEEN B. 
Évaluation :
3

Truck was filhy and a 1/4 tank of gas Something in the right front suspension was broke and rode like a tractor

NICKOLAS T. 
Évaluation :
3

I was 2 hours late getting my truck back and the attendent was so nice about it. I thought that I would have to pay for another day, but he just smiled and finished inspecting the truck and told me to have a good day.

JIMMY M. 
Évaluation :
5

Representative was great. He helped me park the trailer and took it off for me. Very friendly

Keegan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCKY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREL H. 
Évaluation :
4

Easy drop off. I did it after hours for the first time which was so easy and convenient. Concerns me though What-If the trailer I dropped off was stollen that night? I took lots of pictures just in case.

Michael L. 
Évaluation :
5

Environmental Fee??? Taxi cab to customer...environmental fee! Police officer to customer...envioronmental fee! Ambulance to customer...environmental fee! Fire fighter to customer...environmental fee! Food delivery to customer...environmental fee! Customer to self with personally owned vehicle...environmental fee...wait a minute?

LUIS M. 
Évaluation :
4

Je ne sais pas

BRETT C. 
Évaluation :
4

Out of parking spots.

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW EUGENE BO C. 
Évaluation :
4

I did have quite a problem as the truck that I had rented to be picked up at 9:30 AM on Saturday the 23rd, was not there when I arrived. The two young men, one was named Dylan, were very apologetic and were making numerous phone calls in an effort to try to get the individual to bring the truck in. Unfortunately the person would not bring the truck back. However they did give me the next truck they came in unfortunately, it was five hours past the time that I had individuals waiting to help me move. Obviously the delay was extraordinarily inconvenient. But again the young men were accommodating and gave me a discount on the mileage and I did appreciate that. I do have a second stage to my move occurring on November 13. I am considering renting another U-Haul from this location, but as you can understand, I am a bit hesitant considering I will be paying individuals again to help me move and don't wish to occur cost for them to sit around.

ELIZABETH N. 
Évaluation :
5

Good service, no changes.

BRIAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN M. 
Évaluation :
4

There was a lot of mud where the 20' truck was parked, so we had to watch where we stepped to avoid tracking in mud. "Mom's Attic" appeared to have had something spilled and dried on it, so we had to clean it before placing our items in that spot. The good news is that the employee--and dog--were very friendly and helpful, and the truck looked almost new and generally well maintained.

JARED H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
4

We got the truck and there was rat poop in it. It was dirty inside, not swept out. The guy behind the counter was nice, polite and was able to help me get in and get out quickly.

Mike C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rosamaria S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin C. 
Évaluation :
3

Have clerk lead through online checkin

Douglas E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELLEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANT D. 
Évaluation :
5

Ryan (the rep at the location) is great! We have interacted with him with several bookings. He is knowledgeable, friendly and reliable.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDRA L. 
Évaluation :
5

Keep Dylan, he's great!

MICHAEL EDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAYME R. 
Évaluation :
4

Great customer service at front desk.

DARRIN W. 
Évaluation :
5

Pam at the desk was fantastic. Friendly and very professional. Great service

charlene M. 
Évaluation :
5

The staff was very helpful. I was given a very thorough walk-through of the truck and the tow dolly. The service was excellent. The windshield inside the truck had cigarette smoke film making it very difficult to see during the evening hours. Also, I could not get any of the three 12v power outlets to work.

JOHN CHARLES M. 
Évaluation :
1

The fact that the uHaul representative uses her one cell phone to take costumers drivers license pictures is concerning. This practice goes against all security practices. People need to be aware that their personal information is like to be compromised. This practice needs to stop

DANNY R. 
Évaluation :
3

Mileage and fuel level was inaccurate. I had to return to office a couple of times to resolve issue. Website equipment check out does not allow customer to disapprove mileage.

EDWARD M. 
Évaluation :
1

Worst experience ever after 25 years of renting Uhaul's, this has been terrible from start to finish. And still not resolved.

Melinda J. 
Évaluation :
4

Pam was very unfriendly and borderline rude. I wouldn't recommend this location.

RALPH B. 
Évaluation :
5

The online check-in and check-out were overly complicated and too difficult. For both I had to go inside to get help. Both workers who helped me were very helpful with fixing the online issues.

Andrew S. 
Évaluation :
3

Staff needs to remember to make sure the trailer is securly attached to the vehicle before leaving.

James B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

EMILY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN KATHLEEN B. 
Évaluation :
3

The interior of the truck was kind of dirty, smelled like smoke.

Christopher E. 
Évaluation :
5

The truck was very loud, abnormally loud. It hurt to drive. Truck was also a little dirty inside too.

Terran G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIUS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON W. 
Évaluation :
2

The customer service SUCKS!!!!!!!!

KENNETH H. 
Évaluation :
5

Have the Appliance dolly inside the truck, not make the customer have to bring it across the street to the truck.

HEIDI G. 
Évaluation :
5

Nothing everything from reservation, to pick, to return was awesome. Larry was very knowledgeable and professional.

Fredrick S. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page