Customer Reviews for Lady Magic Detail
(U-Haul Truck and Trailer Rental Dealer)

Évaluation :

2

I wanted a proper company location so the vehicle I was driving could be checked out before I did another 2500 miles , also was towing a boat and this location had minimal parking or room to manoeuvre a vehicle with a trailer

Évaluation :

2

1. They changed my pickup location from Greenvale Ave to this location (Botham Jean) without contacting me so we had to drive to two locations.. 2. There was no one on site (Botham Jean) so I had to contact the 800 number who contacted someone to meet us at this location after waiting 30 minutes 3. I ordered a 4 wheel furniture dolly when ordering our truck, but the Botham Jean location did not have one. I contacted the 800 number again, but they couldn't locate a furniture dolly for me at any other nearby locations They did remove it from my bill. I ended up having to purchase a dolly at a local Home Depot for $32.00.

Évaluation :

4

S.O.

Évaluation :

1

There was fraudulent handling of my debit card.

Évaluation :

3

You never have availability they should have more trucks available

Évaluation :

1

Taxing for nothing, Location is absolutely terrible, barely had a spot for the uhaul because it was a small lot with both regular cars and the uhaul trucks. Will not recommend these companies to anyone.

Évaluation :

3

They should have more trucks available you have to wait too long to get the one that you need

Évaluation :

5

It was an easy and excellent experience. Brandon had exceptional customer service and walked me through the process when I had questions. I'll definitely use this Uhual again.

Évaluation :

1

Never got any paper work when they took the truck in.

Évaluation :

1

Set my pick up for 6 am had a confirmation number and no equipment was set. Left the lot at 7:30 with only one dolly after paying for two. I put gas in the equipment but was charged $80 additional. This was a cluster and the additional charges are outrageous. I called to see about them looking at the charges and was basically ignored

Évaluation :

3

Couldnt have been furthest from me. Location was closed. Had issues with service to do online return. Took forever.

Évaluation :

3

Guy was real friendly. In and out in minutes.

Évaluation :

3

I haven't received my refund nor have I been able to speak with anyone the phone just rings !

Évaluation :

5

The manager of the store answered all of my moving questions and requests. He made sure I understood the rental agreement, he helped me with figuring out exact size of truck I needed to get best results. Everything was amazing.

Évaluation :

5

My experience was great! Will absolutely be renting from this location from now on. Great customer service!

Évaluation :

5

Not this location's fault at all … but even though I selected Truck Share 24/7, when I went to check-in this morning, because my reservation time was outside of the retail business hours, I was given an error and told I could not pick up until 10:00. When I arrived at 10:00 my truck had already been rebooked because I didn't show up at 08:00. This was a UHaul website issue that needs to be resolved.

Évaluation :

5

Rep. was very polite and professional

Évaluation :

5

Very good service. !!

Évaluation :

5

Great, quick service and attention. Thank you!

Évaluation :

5

Let customers know if a dolly is available

Évaluation :

1

Let your customers know they he charge over $200 for a wrong location drop off. Also let your customer know its two locations on Botham Jean. When dropping off at the location.

Évaluation :

1

Accurate fuel tank reading, no sunflower seeds in the truck, dress professionally no sweat pants and flip flops, and do business in the store not in your car from a phone

Évaluation :

2

Was no one there when hours showed they were to be open. There was 2 customers at location to pickup and no one to help them.

Évaluation :

5

Everything was great!

Évaluation :

5

The tank was empty when we got the uhal

Évaluation :

3

Would not let me add how much gas was in the tank when I picked it up. It was under half a tank. Radio did not work. Don't think they cared.

Évaluation :

5

Everything was good.

Évaluation :

5

Just was good really good And real good

Évaluation :

1

The inside was clean .. the box was dirty .. also they did not have adequate supplies and were not prepared for us to pick up the truck .. so we had to buy a dolly unacceptable..

Évaluation :

1

The location was scary. No one was there. Dirty. I crawled through a fence to "go around back" like the signs told me to do and read those instructions. I felt scared and grossed our

Évaluation :

5

nothing

Évaluation :

3

It wasn't in the best part of Dallas, but the gentleman that helped was great in helping me getting the trailer hooked up to my car. I think it was the only trailer available in Dallas or Austin.

Évaluation :

3

The check in online was unclear of what to expect prior to picking up the truck and took a long time for approval

Évaluation :

3

See above

Évaluation :

5

The local officer is really friendly and responsible

Évaluation :

3

Not in a great part of town, but I had no issues.

Évaluation :

2

Location is in a more industrial area, so not a lot of people around but high traffic on the main street it faces. It's a car detail shop with a U-Haul business attached. When I arrived and tried to enter through the front door, a the door was locked and a gentleman inside motioned for me to enter through the garage. I walked through the garage and into the room where the checkout desk is located, and the same man said "not in here -- talk to that guy," pointing at a man cleaning a car and chatting with a friend. I waited about (outside) five minutes until he was done cleaning the car until he approached me. I showed him my app and that keys should be waiting for me, and he ran inside to get them and just handed them over with no instructions. The truck was pretty dirty, but I didn't have the energy to deal with that at the time. Also the drivers side door didn't shut all the way. Later, I would learn that the passenger side door didn't open from the outside, requiring the driver to go back to the truck to open the door from the inside handle. Once the truck was loaded and I was driving, I noticed that the suspension was absolutely terrible. Everything was bouncing and sliding around. I've rented dozens of U-Haul's before, and this one had the worse suspension I've experienced. Overall, I'd say most of the problems experienced were due to lack of care to the vehicle and lack of professionalism at the rental place. I would never recommend this location to a friend.

Évaluation :

1

no one there. no blankets as ordered. remote checkout is a real pain so be prepared with a fully charged phone as UHaul states on their website.

Évaluation :

1

The truck had obviously not been cleaned and when we opened the back at our home, it was filled with broken glass from a picture frame. The whole truck wreaked of smoke also. The location itself was very strange as well. It wasn't even recognizable as a Uhaul store and the front shop was closed.

Évaluation :

5

The U-Haul Representative meet us on time and patiently waited on us.

Évaluation :

5

The location was GREAT!!! The process of getting the truck was HORRIBLE!! Uhaul dropped the ball on my order!!!

Évaluation :

5

Excellent service! Would definitely use this location again.

Évaluation :

5

Fantastic service. The owner saw me driving into the lot and came back to check me in. Over the top service. Tanks.

Évaluation :

1

Don't make custom do they job.

Évaluation :

5

The gentleman who helped me was very polite and professional. The truck, however was dirty and had an unknown odor. Also, the windshield was very dirty and there was not any window washer fluid to wash it with. On another note, the after-hours drop off process was not easy to use and long.

Évaluation :

5

Great service

Évaluation :

4

Very easy and friendly !