Évaluations des clients Lafayette Parkway Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lafayette Parkway Mini Storage

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Rodney J. le

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Wrong drop off location.

Priscilla M. le

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Customer service for reservation and pick up was excellent!! We have used them before and would rent from them again!

Christopher P. le

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I'd prefer to leave a review for the telephone / website customer service since they left me out there for over an hour on the phone! I got to this location and it was closed on weekends...no problem. I went through the online process with my reservation and the site timed out at the very end. And this was when I was supposed to be given a code to the lock box so I could get a key. So I called the 800 number and waited for 20 minutes for someone to answer the phone. And they transferred me and guess what...yep...had to wait another 15 minutes. And then the call disconnected! So then my wife started calling and she also got disconnected. I called again and had to wait some more. And that rep transferred me too! Finally, over an hour later, the owner for the facility showed up. He was nearby and received a call from U-Haul saying we had lost a key. WTH? When I explained everything to him, he got frustrated too; he opened his store and did the process himself. So this location was great but the UHaul online and phone reps are a joke.

Rodney C. le

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Le client n'a pas laissé de commentaire.

Phillip R. le

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Le client n'a pas laissé de commentaire.

Scott B. le

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The drop off location was no longer in business. Went to another Uhaul location who said they didn't accept trailers. Sent me to another uhaul location who said they didn't want the trailer. They sent me to another uhaul location who accepted the drop off. took an hour and a half to drop of trailer. Totally unacceptable. The location who took the trailer was very professional and did a great job.

Ata-abasi A. le

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I was very satisfied with the service that I received. The customer service - Aleshia that helped me out was very fantastic., courteous, and professional.

Tammy H. le

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Keeping my belongings in this storage facility was a great experience. Warren and Donna were always so nice and helpful. I would definitely use again if needed.

JAMES W. le

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Very friendly service.

THOMAS B. le

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Warren was very helpful with any issues or situations that I needed assistance with. We were there for 5 years and it was all pleasant.

Michael S. le

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would have liked better access to my unit(longer hours or code access). A couple of times they were late opening up and made it inconvenient . Overall I felt my items were secure.

Rosemary S. le

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I would recommend this business.

Sharon M. le

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Le client n'a pas laissé de commentaire.

Shane B. le

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Le client n'a pas laissé de commentaire.

Jill M. le

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Everything was smooth, no problems at all, great service!

David C. le

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Le client n'a pas laissé de commentaire.

Takia F. le

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Le client n'a pas laissé de commentaire.

Haejin L. le

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Le client n'a pas laissé de commentaire.

Jay E. le

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Le client n'a pas laissé de commentaire.

Diana P. le

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Le client n'a pas laissé de commentaire.

stacey l. le

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Nothing the gentleman was so professional with great customer service. A great employee.

Jackie W. le

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We have used Uhaul many times and always been satisfied until picking up for this move. The gentleman at this location was nothing short of rude. He treated me like my business was a waste of time. He did not have the dolly I reserved and made no effort to assist in finding one..he basically told me I was out of luck. I reserved a 15 ft truck and was told all he had was a 20 ft truck...I had to pay for the bigger truck even though it was not what I had a confirmed reservation on. The truck was filthy and had to be cleaned out including the cab. He made me feel like I did not matter as a customer. I left there with the bigger truck that I had to clean with no time to find an alternate location as this move was job related and very time sensitive. I left angry and frustrated and with no other options. I also left believing that no matter what I would never do business with UHaul again.

Jessica P. le

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When renting out the equipment make sure that the customer doesn't have to wait 2 hours for the email to finish the rental and get the key's

nick p. le

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Le client n'a pas laissé de commentaire.

Carlos W. le

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Le client n'a pas laissé de commentaire.

MIKE B. le

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While driving to the pick up location, I was sent a text message notifying me that my pick had been pushed out an hour. No one called to tell me this. I arrived at the pick up location at 10:45 am. They were supposed to open at 10:00 am. They were closed and no one was on site. I was able to go on the U-Haul app to confirm that a key was left for me next to the window air conditioning unit outside the building. Not a very secure location to "hide" a key. the inside of the bed of the truck had not been cleaned out. There were ants in the cab of the truck. It was parked in the grass and surrounded by fire ant beds.

Lisa J. le

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Le client n'a pas laissé de commentaire.

Cathy G. le

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Your website is really confusing when you need to edit info and see correct info immediately

larry w. le

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Le client n'a pas laissé de commentaire.

Jeff V. le

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Le client n'a pas laissé de commentaire.

William P. le

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Le client n'a pas laissé de commentaire.

tana d. le

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Le client n'a pas laissé de commentaire.

Lura E. le

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Le client n'a pas laissé de commentaire.