Évaluations des clients Lake Alfred Saver Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lake Alfred Saver Storage LLC

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Manuel V.
Évaluation :

Mobile pick up location is not at the correct location at the entrance or parking lot of the store. The GPS pin is in the middle of an intersection and even with standing and driving in the middle of the road, it does not accept our location. All permissions and settings were on and correct on the phone, and we even used the app and 2 separate phones. We also tried fixing it through the Find My Order option instead of logging into our personal account to fix the issue. The manager of the U-Haul pick up location Nicole said she has called corporate many times to fix GPS location pin issue, and they haven't done so. If the pick up process begins with checking in at location and we cannot get past this part because of the pin being in the incorrect spot, it is not possible to receive our order. We arrived at the correct time of 7 a.m. and spoke to 5 people on the phone and 1 person on the online chat. Only the 1 person on the online chat confirmed that we can do live verification on the phone. We have done business with U-Haul before, and we know live verification can be completed. We have had it taken care of within 3 minutes on the phone. All 5 people said, "There is nothing we can do," and even when we were finally transferred to a corporate manager who we were told by her employee that he was a new employee and didn't know how, that his manager could do the live verification. This was at 8:45 a.m., almost 2 hours after our reservation time. She said, "The store is about to open so you can just wait or find somewhere else that has the truck." No other location in the area had this truck, and we had a reservation for this truck already. We waited from 7 a.m. to 9:15 a.m. to get the truck, and the store manager Nicole was very helpful and compassionate, and even expressed that she is has tried many times to fix the issue herself with corporate and it has still not been taken care of.

Charles F.
Évaluation :

Le client n'a pas laissé de commentaire.

RAFAEL S.
Évaluation :

Le client n'a pas laissé de commentaire.

David R.
Évaluation :

Excellent

Carmen B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jorge N.
Évaluation :

Le client n'a pas laissé de commentaire.

Allen F.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSPHINE C.
Évaluation :

I dropped off the car 1 day early and was charged a late fee for the next day. U-Haul need to hire people with better customer service skills.

Non reviews have been submitted for this location.

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